iCapture Reviews & Product Details

The ease of receiving leads immediately and directly communicating with them before they lead a trade show floor. The support team is always available and willing to help. Review collected by and hosted on G2.com.

I can't think of anything at this time. Review collected by and hosted on G2.com.

We do a lot of smaller shows and the badge scanning feature isn't necessary, so the fact that we can scan business cards is great. Review collected by and hosted on G2.com.

If we do attend a bigger show a lot of times those shows have exclusive rights for their lead capture and we aren't able to get the software pack to integrate with iCapture. Review collected by and hosted on G2.com.

iCapture's quick response time to any issues I'm having in learning their system has been key to my early success switching to iCapture from my previous lead capture system. Review collected by and hosted on G2.com.

Learning a new back office software system but it has overall been easier than I imagined it to be. Review collected by and hosted on G2.com.

iCapture is great at integrating with our marketing automation software. Once I am at the fields, leads captured in the app flow directly through Pardot into salesforce. Review collected by and hosted on G2.com.

I wish there was a way to append a capture once it was submitted and change some of the responses. Not simply add notes, but actually change the responses and have it re-sync. Review collected by and hosted on G2.com.

I love being able to train my team on the app once and them being able to use it at each conference and not be trained. + It is great that they can use their own phones vs share a scanner Review collected by and hosted on G2.com.

I would like to be able to customize some more items in the scanner -- IE: duplicate scans should just merge notes and data. And the app user interface could be more intuitive. The set up for our ops team can be cumbersome since each event has a different vendor that icapture needs to sync up with, however the time they lose setting up they gain handing off leads at the end. Review collected by and hosted on G2.com.

That the solution really could handle everything, it didn't have walls that you would run into while trying to setup your lead capture page. It really had a trick for every issue. Review collected by and hosted on G2.com.

That iCapture doesn't take their know-how to other areas and dominate. Review collected by and hosted on G2.com.

Prior to using iCapture we rented systems at each event. There are many different platforms, so now we have one platform to use at all shows, a standardized questionnaire that helps us winnow out the nonsense, and a system to use at smaller venues where we never had lead capture. Review collected by and hosted on G2.com.

They had some personnel turnover so my post-implementation follow up and back-office training was delayed. Review collected by and hosted on G2.com.

Easy to use. Helpful support. Easy set up. Good adoption rate. Review collected by and hosted on G2.com.

Sometimes business cards don't work. It would be nice to be able to use this with an internal event that has no API. Using QR codes or something. Review collected by and hosted on G2.com.

Most helpful is the turnaround for processing the collected data. It also helps to never have to decipher anyones handwriting. Review collected by and hosted on G2.com.

Some of the configurations need adjusting and I sometimes have issues with how the columns are designated when exported into Excel. Review collected by and hosted on G2.com.

iCapture helps us to capture leads quickly while on the show floor. Our iCapture team is great to work with. Always willing to help us work through ideas and problems we are trying to solve in order to keep improving. Review collected by and hosted on G2.com.

Would like to see ALL information when you go back into a lead and make changes besides just notes Review collected by and hosted on G2.com.