--- title: iCapture Reviews meta_title: 'iCapture Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 96 reviews by the users' company size, role or industry to find out how iCapture works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 96 scale: '5' date_modified: '2026-08-10' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # iCapture Reviews **Vendor:** Cvent **Category:** [Lead Retrieval Software](https://www.g2.com/categories/lead-retrieval) **Average Rating:** 4.7/5.0 **Total Reviews:** 96 ## About iCapture Capture the conversations from trade shows and events with intelligent lead capture. iCapture is the fastest and easiest way to capture high-quality leads at a trade show and deliver them directly to your CRM & Marketing Automation Platform. Eliminate manual entry, capture better leads, and win more deals. Easy to use. Every event. Connected to your CRM. ## iCapture Pros & Cons **What users like:** - Users value the **easy integrations** of iCapture, streamlining lead capture and enhancing overall event efficiency. (5 reviews) - Users appreciate the **streamlined lead capture process** of iCapture, significantly enhancing efficiency during events. (5 reviews) - Users highlight the **ease of use** of iCapture, finding it simple to set up and integrate into workflows. (4 reviews) - Users praise the **easy setup** of iCapture, making lead capture at events quick and hassle-free. (4 reviews) - Users value the **seamless integrations** of iCapture, enhancing lead capture efficiency and real-time data management. (4 reviews) - Efficiency (3 reviews) - Lead Generation (3 reviews) - Analytics (2 reviews) - Users appreciate the **seamless CRM integration** with iCapture, making data management straightforward and efficient. (2 reviews) - Easy Access (2 reviews) **What users dislike:** - Users experience frustrating **tech issues** with iCapture, including mapping problems and unexpected sync cutouts. (2 reviews) - Users experience frustrating **technical issues** with iCapture, including unreliable mappings and random syncing problems. (2 reviews) - Users find the **setup complexity** of iCapture time-consuming, especially with Salesforce integration, impacting overall usability. (1 reviews) - Users find the **difficult setup** of iCapture time-consuming, particularly when integrating with Salesforce. (1 reviews) - Users feel that iCapture is **expensive** , raising concerns about its affordability for future purchases. (1 reviews) - High Subscription Cost (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) - Poor Connectivity (1 reviews) - Poor Customer Support (1 reviews) ## iCapture Reviews ### 1. Effortless Lead Capture That Just Works **Rating:** 4.0/5.0 stars **Reviewed by:** Natalie S. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about iCapture?** We recently used iCapture at an event and it was seamless. It made capturing leads and pushing them into our systems incredibly simple. Easy to use, efficient, and it just works! **What do you dislike about iCapture?** It's essential to ensure that the fields are mapped properly from the registration form all the way to badge creation and onsite capture. If any information is missing at any stage, it won't carry over as expected. This is a crucial point to remember when setting up your lead form, so you can be confident you're collecting all the necessary data right from the beginning. **What problems is iCapture solving and how is that benefiting you?** It is enhancing the speed-to-lead process. Once we capture a lead, it automatically syncs into the system and is assigned to a representative. This has reduced the need for human intervention, allowing us to handle leads more efficiently and effectively. ### 2. Excited to see what it has to offer! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about iCapture?** As an event planning and photography team, we’re always exploring innovative tools to elevate client experiences. iCapture stands out as a promising solution for lead capture and guest engagement at events. While we haven’t implemented it yet, the platform’s features and interface look impressive — we’re looking forward to testing it in upcoming projects **What do you dislike about iCapture?** There are no downsides that I can see from the product right now. **What problems is iCapture solving and how is that benefiting you?** I have yet to use iCapture but I imagine it would help streamline the process of leads. ### 3. Lead Retrieval **Rating:** 4.0/5.0 stars **Reviewed by:** Brittnee J. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about iCapture?** I love how quickly the customer success managers and the account managers respond to questions and issues. It helps to not have to wait long periods for solutions. **What do you dislike about iCapture?** If our sales team on the floor does something incorrect, it is difficult to make changes in the back office. **What problems is iCapture solving and how is that benefiting you?** The ability to enter leads on other devices besides cell phones. ### 4. Great Team! Easy to Use Platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about iCapture?** The platform is very user friendly, plus the customer service is stellar. I can reach out onsite at a conference and have a solution for an issue within 15 minutes. **What do you dislike about iCapture?** The app can be glitchy when a user moves from WiFi to cell service. **What problems is iCapture solving and how is that benefiting you?** Capturing leads at local, regional, and national shows with templates individualized for each. ### 5. We rely on iCapture for lead capturing fo about 80 conferences a year. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about iCapture?** We can segment our leads for quick follow up with hot prospects. **What do you dislike about iCapture?** I find the Back Office interface a little user-unfriendly. **What problems is iCapture solving and how is that benefiting you?** Our leads are entered immediately into SF so our sales team can quickly begin follow-up. No more paper leads! Data is more reliable. ### 6. It works well for the colleges needs **Rating:** 4.0/5.0 stars **Reviewed by:** Ellen I. | Administrative Assistant, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about iCapture?** I like the fact that I can read what I need to enter in our database, whereas before using ICapture we needed to use material written by students. Very hard to decipher. **What do you dislike about iCapture?** There is really nothing to dislike. It is easy to use. The only thing I would change is being able to delete materials already assessed. **Recommendations to others considering iCapture:** Today's students do not learn penmanship as the older generation did in school. This is a wonderful tool to have to replace written cards or letters. **What problems is iCapture solving and how is that benefiting you?** Reading students writing on the inquiry cards they used to use. Administration Assistants can upload before our counselors are off the road and students will receive information within 24 hours of registering with Colby College. ### 7. Great lead capture at trade shows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about iCapture?** iCapture is great at integrating with our marketing automation software. Once I am at the fields, leads captured in the app flow directly through Pardot into salesforce. **What do you dislike about iCapture?** I wish there was a way to append a capture once it was submitted and change some of the responses. Not simply add notes, but actually change the responses and have it re-sync. **Recommendations to others considering iCapture:** If you’re looking to save time and money with your show and event less capture, iCapture can help you solve for that. **What problems is iCapture solving and how is that benefiting you?** We no longer use pen and paper to capture leads at tradeshows and events. We also no longer need to rent iPads or other equipment to capture and scan leads. Everything is done from your personal smart phone or tablet. Because of this, we have saved money from not having to rent equipment. ### 8. iCapture Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about iCapture?** Easy to use. Helpful support. Easy set up. Good adoption rate. **What do you dislike about iCapture?** Sometimes business cards don't work. It would be nice to be able to use this with an internal event that has no API. Using QR codes or something. **Recommendations to others considering iCapture:** Try it! **What problems is iCapture solving and how is that benefiting you?** We do several trade shows during the year. This helps us keep a consistent format and application for all shows. ### 9. iCapture Can Help You **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about iCapture?** iCapture helps us to capture leads quickly while on the show floor. Our iCapture team is great to work with. Always willing to help us work through ideas and problems we are trying to solve in order to keep improving. **What do you dislike about iCapture?** Would like to see ALL information when you go back into a lead and make changes besides just notes **What problems is iCapture solving and how is that benefiting you?** Being able to capture attendee information quickly Being able to qualify leads better ## iCapture Discussions - [Does the icapture solution also work with japanese characters](https://www.g2.com/discussions/25958-does-the-icapture-solution-also-work-with-japanese-characters) - 1 comment, 1 upvote - [How are other companies encouraging staff to use non-tradeshow based events?](https://www.g2.com/discussions/25367-how-are-other-companies-encouraging-staff-to-use-non-tradeshow-based-events) - 1 comment, 1 upvote - [How do you use Icapture?](https://www.g2.com/discussions/how-do-you-use-icapture) - 1 comment - [What is the use of Icapture?](https://www.g2.com/discussions/what-is-the-use-of-icapture) - 1 comment - [What does iCapture do?](https://www.g2.com/discussions/what-does-icapture-do) - 2 comments - [View iCapture pricing details and edition comparison](https://www.g2.com/products/icapture/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A22%3A30+-0500&secure%5Bsession_id%5D=ea799376-5de2-421d-940f-a268e9b3d218&secure%5Btoken%5D=0a8f1eb8d26c3f65e93ba0f497468b21efc21893675eaa9ea0ade9396b43d849&format=llm_user) ## iCapture Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) ## iCapture Features **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **At-Event Tools** - Business Card Scanner - Notetaking **Lead Monitoring** - Features - Performance - Lead Capture **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Capture Methods - Event Lead Capture** - Badge Scanning - QR Code Scanning - Business Card OCR **Post-Event Tools** - Lead Follow-Up - Lead Analysis - Interaction History **Data Capture** - Websites - Social Media - Data **Lead Qualification - Event Lead Capture** - Lead Notes & Tagging - Lead Scoring - Custom Qualifying Questions **Software Offerings** - Web Portal - Mobile Application - Integrations & APIs **Contact Enrichment - Event Lead Capture** - AI Contact Enrichment - Duplicate Detection - Contact Verification **Customization** - Web Forms - Personalization - Templates - Integration - Social Media Integration - Customizable Forms - Customizable Templates **Agentic AI - Lead Retrieval** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Integration & Sync - Event Lead Capture** - Marketing Automation Integration - Real-Time Data Sync - CRM Integration **Additional Functionality** - Lead Segmentation - Conversion Tracking - Activity Dashboard - A/B Testing - AI Copilot - Pipeline Management - Drag & Drop - Reporting & Statistics - Multi-Campaign - Prospecting Tools - Customizable Fields - Lead Distribution - Event Triggered Actions - Engagement Tracking - Generative AI - Chat/Messaging - CRM - Email Marketing - Template Management - Lead Nurturing - Customizable Branding - Contact Management - Contact Database - Email Management - Real-Time Notifications - Customer Segmentation - Surveys & Feedback - Campaign Management - Activity Tracking - Alerts/Notifications - Data Extraction - Lead Notifications - Reporting/Analytics - Dashboard - Business Card/Badge Scanning - Lead Generation - Customer Database - Autoresponders - Lead Qualification - API - Forms Management - Visitor Tracking - Lead Management - Campaign Analytics - Search/Filter - Campaign Planning - Lead Scoring - Email Tracking - Drip Campaigns - Campaign Segmentation - Lead Verification/Validation - Source Tracking - Calendar Management - Reminders - Interaction Tracking - Opportunity Management - Sales Reports - Document Storage - Sales Trend Analysis - Monitoring - For Sales Teams/Organizations - Sales Forecasting - Workflow Management - Task Management **Reporting & Analytics - Event Lead Capture** - Custom Reports - Event ROI Reporting - Lead Capture Analytics ## Top iCapture Alternatives - [Captello](https://www.g2.com/products/captello/reviews) - 4.8/5.0 (178 reviews) - [Popl](https://www.g2.com/products/popl/reviews) - 4.6/5.0 (6,407 reviews) - [Whova](https://www.g2.com/products/whova/reviews) - 4.8/5.0 (1,528 reviews)