I appreciate how iCapture streamlines our lead capturing process at events, importing leads almost straight away, which significantly increases our follow-up speed. It was easy to train our team, as they just download the app, and it turns their mobile phones into lead scanners. The integration with Salesforce and Marketo has been smooth, enhancing our workflow efficiency. I also find the ability to view increased conversion rates and obtain cost per lead breakdown from different events invaluable, as it provides clear insights into the return on investment from the events we attend. Review collected by and hosted on G2.com.
Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't technically difficult. Additionally, making lead form questions easier to amend could improve usability, even though it's not a significant issue. Lastly, I suggest that iCapture should be cheaper, as the current cost is a consideration for future purchases. Review collected by and hosted on G2.com.
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