--- title: iCapture Reviews meta_title: 'iCapture Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 96 reviews by the users' company size, role or industry to find out how iCapture works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 96 scale: '5' date_modified: '2026-07-17' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # iCapture Reviews **Vendor:** Cvent **Category:** [Lead Retrieval Software](https://www.g2.com/categories/lead-retrieval) **Average Rating:** 4.7/5.0 **Total Reviews:** 96 ## About iCapture Capture the conversations from trade shows and events with intelligent lead capture. iCapture is the fastest and easiest way to capture high-quality leads at a trade show and deliver them directly to your CRM & Marketing Automation Platform. Eliminate manual entry, capture better leads, and win more deals. Easy to use. Every event. Connected to your CRM. ## iCapture Pros & Cons **What users like:** - Users value the **easy integrations** of iCapture, streamlining lead capture and enhancing overall event efficiency. (5 reviews) - Users appreciate the **streamlined lead capture process** of iCapture, significantly enhancing efficiency during events. (5 reviews) - Users highlight the **ease of use** of iCapture, finding it simple to set up and integrate into workflows. (4 reviews) - Users praise the **easy setup** of iCapture, making lead capture at events quick and hassle-free. (4 reviews) - Users value the **seamless integrations** of iCapture, enhancing lead capture efficiency and real-time data management. (4 reviews) - Efficiency (3 reviews) - Lead Generation (3 reviews) - Analytics (2 reviews) - Users appreciate the **seamless CRM integration** with iCapture, making data management straightforward and efficient. (2 reviews) - Easy Access (2 reviews) **What users dislike:** - Users experience frustrating **tech issues** with iCapture, including mapping problems and unexpected sync cutouts. (2 reviews) - Users experience frustrating **technical issues** with iCapture, including unreliable mappings and random syncing problems. (2 reviews) - Users find the **setup complexity** of iCapture time-consuming, especially with Salesforce integration, impacting overall usability. (1 reviews) - Users find the **difficult setup** of iCapture time-consuming, particularly when integrating with Salesforce. (1 reviews) - Users feel that iCapture is **expensive** , raising concerns about its affordability for future purchases. (1 reviews) - High Subscription Cost (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) - Poor Connectivity (1 reviews) - Poor Customer Support (1 reviews) ## iCapture Reviews ### 1. A must-have for any company that does over 10 events a year and values ROI **Rating:** 4.5/5.0 stars **Reviewed by:** Mcallaster M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about iCapture?** Love how easy it is to use across multiple devices and various levels of tech-savvy employees. Easily allows for ROI calculation on every event. **What do you dislike about iCapture?** It does not natively integrate with our CRM **What problems is iCapture solving and how is that benefiting you?** iCapture solves a major problem for us... inability to calculate event ROI. In the technology age, it is unacceptable not to have ROI numbers for all marketing campaigns. iCapture gives us those numbers and allows us to keep our events & sales teams accountable. This is a must-have as our company looks to expand. **Official Response from Callie Strother:** > Hi Mcallaster--Thank you for the great review! We're glad to hear that the platform is helping your teams track event ROI. Can I ask what CRM you use? We currently have native integrations with all of the most popular platforms, including; Salesforce Hubspot Infusionsoft Microsoft Dynamics CRM SugarCRM Zoho ### 2. iCapture - Best Decision Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about iCapture?** The most helpful to me is the customer support. They are available 24/7 and have always been able to help with any issues we may have before, during, or after a tradeshow. **What do you dislike about iCapture?** I honestly cannot think of anything that I dislike about iCapture. **What problems is iCapture solving and how is that benefiting you?** iCapture works with our CRM so when we are at a tradeshow, once we take a lead, it will very quickly be downloaded into our system. ### 3. Make your life easier… go with iCapture! **Rating:** 5.0/5.0 stars **Reviewed by:** McKayla J. | Marketing Associate, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about iCapture?** I can't say enough good things about iCapture! They have made capturing leads a breeze! Everything from their customization to their 10 star customer service, they are top of the top. **What do you dislike about iCapture?** I genuinely have not had a negative experience. They have an amazing support team from implementation to on-site fixes. **What problems is iCapture solving and how is that benefiting you?** Other tools are not as all encompassing as iCapture. They have integrations for all kinds of lead capturing events and even work over seas! As a global company, it is great to have consistency in how we qualify, report, and respond to leads. ### 4. Been dreaming of this for years... **Rating:** 5.0/5.0 stars **Reviewed by:** Katie P. | Sr. Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about iCapture?** What do I like best? So many things: 1. Working with the iCapture team was such a breeze. They were all very pleasant and knowledgeable. Rachel is a rockstar! 2. We were able to implement iCapture for my team from first conversation to first tradeshow in two months. 3. The app is extremely easy to use. We trained our sales staff on-site at the first tradeshow we implemented iCapture. 4. iCapture eliminates manual lead entry after tradeshows. 5. My sales team loves that they don't have to search for a lead scanner at the shows; they simply use their cell phones. 6. My marketing team moves the direct integration with CRM. **What do you dislike about iCapture?** The only downside we've seen from iCapture so far is the inability to "batch scan". Sometimes we have a group of folks at a tradeshow and we'd like to scan all of their badges, but there's no easy way to do that without filling out the lead form for each one first before moving on to the next. **What problems is iCapture solving and how is that benefiting you?** iCapture is saving us time, money, and streamlining the lead processing and management process for us. What used to be very manual is now an easy, automated process for us. ### 5. iCapture team and support are always so helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about iCapture?** I like that my team is able to capture the leads at events so easily. iCapture Support is always extremely helpful and very quick to respond. **What do you dislike about iCapture?** There has never been an issue with iCapture that their support team hasn't helped me resolve quickly and efficiently. **What problems is iCapture solving and how is that benefiting you?** iCapture allows our sales reps to capture leads at all of our events. This facilitates a much easier sales process than trying to capture lead information without iCapture. ### 6. Customer support is exceptional! Fast, efficient and accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about iCapture?** Customer service people are great. Even after hours, they're on line and ready to help . **What do you dislike about iCapture?** I can't edit the forms on my own which would be helpful **What problems is iCapture solving and how is that benefiting you?** we could standardize what we capture for our CRM system ### 7. Icapture the best way to handle your trade shows. **Rating:** 5.0/5.0 stars **Reviewed by:** Brayan Jesus S. | Senior Lease Admin Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2022 **What do you like best about iCapture?** With Icapture you can gather all data from customers in your trade shows which is great to do follow-up and make sales happen. With this you can follow up on customer right after your trade show ends. This means if you have this you will probably follow up earlier than other companies with your possible customers. **What do you dislike about iCapture?** To be honest this app comes to solve my need to collect data from trade shows. Instead of having papers or cards and sometimes misplacing them and missing sales. Now I have it all at hand and I have incresed sales. **Recommendations to others considering iCapture:** You are missing out a great tool to increase your sales and income. **What problems is iCapture solving and how is that benefiting you?** Icaprure essentially solves the problems of data gathering and management obtained in our trade shows. So this means we are going after customers even before other companies do it. , which means an advantage over our competition. ### 8. Great for Tradeshow Lead Capture **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about iCapture?** Our company has been using iCapture since 2019. Love that we can customize and tweak the questions that our sales staff enters. **What do you dislike about iCapture?** Sometimes it can take a couple of days to get changes made to your lead template questions, but usually, iCapture can get this done quickly. **What problems is iCapture solving and how is that benefiting you?** All leads go straight into HubSpot and our MQLs sync over to Salesforce, allowing our sales team to begin follow-up on leads as soon as the same day the lead is captured. As an event manager, I am able to quickly pull the number of leads from each show - making it easier to calculate event ROI. ### 9. Fast Working and Easy to Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Devon H. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about iCapture?** I like the interface on the app and the ability to scan business cards or badges, but the best feature is the 24/7 availability and quick response rate of the support team. Nights and weekends they've been available if and when needed. **What do you dislike about iCapture?** Not so much the fault of iCapture, but shows some shows in 2021 didn't offer APIs or Developers Kits or forced us to use their shows app in place of iCapture. Worth noting that some shows were false in stating they didn't have an API and iCapture was willing to work with us/the show to determine if that was the case for certain. **What problems is iCapture solving and how is that benefiting you?** Consistency has been addressed for the sales team at the show(s). They can populate our important qualifying fields and add any additional notes and, as soon as they submit, a 'Thanks for stopping by' email is sent and the lead is passed to our CRM. ### 10. Seemless lead capture CRM integration! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about iCapture?** Working with iCapture has fully automated our lead generation and allowed full integration with Eloqua and SFDC & trade show lead follow up **What do you dislike about iCapture?** There is no downside to using iCapture. Working with the iCapture team to ensure that their tool aligns with our backend and building a strong partnership with them has allowed us to focus on sales! **Recommendations to others considering iCapture:** Amazing team at iCapture; focus on customer satisfaction 100%. They are very responsive & willing to work with CRM teams to ensure that the integration is seamless. **What problems is iCapture solving and how is that benefiting you?** The #1 benefit: our lead generation is fully automated! No more manual spreadsheets and uploading.... and it's in REAL TIME so our leads are assigned to sales reps in the field immediately! ### 11. Excellent Lead Retrieval Platform & Knowledgeable Staff! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Customer Engagement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about iCapture?** iCapture allows our sales and support staff to quickly scan booth visitors at trade shows we attend and record valuable follow-up information. The integration with HubSpot means we can retrieve information in real-time and quickly follow up with leads. The staff is very knowledgeable and always willing to assist with questions/issues. We had to get things set up for a trade show this year on a tight deadline, and iCapture was flexible and willing to meet on short notice to set us up for success at the event. **What do you dislike about iCapture?** Nothing I can think of - we have used iCapture since 2018 and have zero complaints. Highly recommended! **What problems is iCapture solving and how is that benefiting you?** As stated above, iCapture allows our sales and support staff to quickly scan booth visitors at trade shows we attend and record valuable follow-up information. The integration with HubSpot means we can retrieve information in real-time and quickly follow up with leads. We previously captured leads by hand and/or in clunky online forms. iCapture has eliminated many headaches for my team caused by manual data entry in our CRM. ### 12. Exceeded Needs & Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany S. | Corporate Communication Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about iCapture?** The whole iCapture team has been such a pleasure! Everyone is very knowledgeable and accommodating. Rachel Royer, our Client Success Executive, has and continues to exceed all expectations. When we were at our biggest show of the year and needed help, Rachel provided immediate assistance and did so with a smile. We're very appreciative of Rachel and everything she does to support us! The iCapture app is clean and straightforward, making it super user-friendly. The business card and badge scanning functionalities are accurate and fast. The customizable lead forms are easy to set up and can be tailored to each event. Integrating iCapture with our CRM was seamless (thanks again to Rachel) and has been a complete game changer! We love that we can now sync leads and automatically send customized follow-up emails instantly. The Back Office admin tool has been a godsend. It's easy to use and has provided us with insight that we didn't have previously. Now, with detailed event analytics, we're now able to measure the performance and ROI of each event. **What do you dislike about iCapture?** No complaints here - iCapture has been outstanding! **What problems is iCapture solving and how is that benefiting you?** We no longer have to purchase complicated generic lead software for every event. We can now capture more quality leads, follow up on leads faster, and measure event performance and ROI. ### 13. Quick Replies and Friendly Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about iCapture?** Whenever I've needed assistance (get something corrected, help on set-up, help to contact an event organizer), either my Success Executive, Rachel, or a support team member, would help me almost immediately. Very few companies I've encountered have ever responded as quickly. Not only are they super fast, but also very knowledgeable of their system and fix any errors quickly or get my event set up very quickly. I can go to them with a shot-in-the-dark type question and they never make me feel dumb for not knowing how to do something and help out the best they can. They don't shy away from taking time to walk you through how to set up an event and make sure you know all you need to be set up for success. For someone still new to this industry, these extra bits of hand-holding are so appreciated! **What do you dislike about iCapture?** As I've said, if I don't know how to do something, the iCapture teams is very quick to help out, but I suppose some areas can be more clear on what is needed. It'd also be nice to edit the lead form once the event is started, but I understand why it's not. I really don't dislike anything so far. They have a lot of resources and once I have time to sit down and go through them, a lot of these "dislikes" will probably not exist. **What problems is iCapture solving and how is that benefiting you?** We don't take advantage enough of using lead retrievals and so I am relying on my AEs to document leads by hand and submit them. There are so many extra steps that no one has time for, so Rachel has helped me realize that setting up every event, no matter the size, helps eliminate a lot of those middle steps. It also allows me to access the leads myself and not have to wait around for the sales team to send them my way. It's really a win-win for all involved :) ### 14. Easy to use, simple and effective lead capturing system **Rating:** 5.0/5.0 stars **Reviewed by:** Cori H. | Marketing Programs and Exhibits Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about iCapture?** That it's an app based system - anyone working the tradeshow can have the program on their own device to capture leads. No need to rent 3rd party devices. As the administrator, its simple to set up each event and the ability to customize each event is very valuable. **What do you dislike about iCapture?** I can't think of anything at this time. Everything is working great! **What problems is iCapture solving and how is that benefiting you?** iCapture allowed us to create a simple survey that is easy to use and can be completed quickly while having a discussion with the customer. ### 15. Excellent customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about iCapture?** Once foundations are setup, iCapture is turn-key and quick to activate for every event. **What do you dislike about iCapture?** Contact includes a certain # of lead forms which can be limiting to taking advantage of capabilities. **What problems is iCapture solving and how is that benefiting you?** Custom and automated capturing of lead data at onsite events and tradeshows. Major benefit is integration with eloqua and salesforce to automate follow up. ### 16. Accessible Automation with Amazing Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about iCapture?** After much research, iCapture was the best solution to meet all of our lead capture needs. From custom templates to automated follow-up emails it gave everything we were looking for at a great price point. Also the customer support team is friendly, quick and very helpful. **What do you dislike about iCapture?** Honestly, nothing that I can think of, we are looking forward to having the solution fully on-boarded soon. **What problems is iCapture solving and how is that benefiting you?** No problems yet. Being able to automate our lead process is a huge benefit and the integrations make it very easy. ### 17. Great platform for live event lead capture **Rating:** 5.0/5.0 stars **Reviewed by:** Nadine R. | Sr. Marketing Automation Analyst **Reviewed Date:** January 28, 2022 **What do you like best about iCapture?** Setting up events and tracking lead submissions is super easy. **What do you dislike about iCapture?** There is currently no option to mass archive completed programs and filter between archived and completed. **What problems is iCapture solving and how is that benefiting you?** We can capture booth attendees during live events and immediately push people over to sales if they are interested. ### 18. Make digital transformation easy **Rating:** 5.0/5.0 stars **Reviewed by:** Penelope G. | Functional Manager IT Applications - Salesforce Project Manager, Global Bioscience, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2021 **What do you like best about iCapture?** The iCapture platform makes digitally transforming your events easy with a backend platform for administrators and a user friendly front end app for our sales team. The iCapture team is very hands-on in helping guide the process to successful implementation. **What do you dislike about iCapture?** Mapping fields to the CRM can be time-consuming, but once set up is reusable. **What problems is iCapture solving and how is that benefiting you?** Our company is solving the problem of tracking event attendees for purposes of rapid follow up, which previously involved collecting business cards and renting badge scanners when available. Previously, follow up after an event would take 30+ days and is now within 2 days after an event. ### 19. Effective Lead Capture Solution **Rating:** 5.0/5.0 stars **Reviewed by:** E R. | Marketing Generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about iCapture?** iCapture is incredibly easy to use and makes follow-up so much quicker after trade shows. Their support team is top notch! Anytime I have a question they are very quick and passionate in their response. **What do you dislike about iCapture?** There isn't much that I dislike. Initial setup is time-consuming but necessary to be successful. **What problems is iCapture solving and how is that benefiting you?** Capturing leads quickly at trade shows and importing them into HubSpot. ### 20. Easy to use. Saves us time and money. Salesforce.com integration is seamless! **Rating:** 5.0/5.0 stars **Reviewed by:** Corrie Mae H. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2020 **What do you like best about iCapture?** The reps and the admins find it so easy to use! Our reps love that it's a single app for all of the trade shows, so they don't have to learn a new one each time. And their support team has been phenomenal to work with - they've even implemented some new features based on feedback from our reps. When we implemented iCapture, we did a soft launch with a few reps and a couple of shows to test it out. The implementation was not difficult and was very quick. **What do you dislike about iCapture?** Working through initial testing of the templates/questionnaires has been tough. There's a lot of back and forth, but that may be cause our questionnaires are complicated. **What problems is iCapture solving and how is that benefiting you?** In the past, we had to upload the lead retrieval lists into Salesforce.com after every show. Now they go directly into Salesforce.com without any lag time. Customers are followed up with sooner, and it saves our admin time. Also, it integrates to all 4 of our Salesforce.com orgs, so one scan can be for 5 different companies. ### 21. Efficient and seamless process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about iCapture?** Integration of information into our systems. Our B2B employees no longer have to write down information on leads, enter them into their own excel grid and send out cards to our BDMs which saves time and creates efficiency at events. We are creating a more holistic process for our tradeshows and conferences across the company which is benefiting us Also, the support that we have from iCapture helps the process run smoothly. Our Success Manager is quick to answer questions, offer new insights and builds our surveys quickly. **What do you dislike about iCapture?** I really cannot think of anything that I do not like at this time. **Recommendations to others considering iCapture:** This is the best system to use for tradeshows & conferences for B2B and DTC purposes. It is quick and easy to use, and seasoned employees who have never used the app before, are instantly using it like pros. **What problems is iCapture solving and how is that benefiting you?** We are alleviating the time spent doing this manually. We are gaining more leads that we can turn into potential customers and we can integrate them right into our workflows and keep communications going. I love seeing my team members who representing different selling channels all utilizing the application for their specific needs. It is very customizable based on the info you want to capture. ### 22. Professional Lead Capture for Professional Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio O. | Lead Management Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about iCapture?** I said it in April when I used iCapture and I’ll say it again... I wish all lead generation companies were as good as iCapture. Easy to use platform, exceptional customer service (not sure what other word I can use that means more than exceptional), and just all around freaking awesome. Thank you once again for the professional service and the speed at which you and the iCapture team do everything. It is very much appreciated in a “we’ll get back to you in 3-5 business days” world. Working with iCapture makes me look like a Rockstar on my team! **What do you dislike about iCapture?** That I have to use other companies. I wish I could use iCapture at all my events because it is by far the easiest to use with the most friend user interface.I do not dislike anything about iCapture. **Recommendations to others considering iCapture:** If you use lead capture services and you try iCapture, you will not want to go back to the others apps. iCapture is easy to use no matter if you're setting it up or capturing information. **What problems is iCapture solving and how is that benefiting you?** Problem I am solving: By using iCapture for lead capture I am able to capture information from all the visitors that step into our booth at trade shows and conference events. By setting up the right qualifier questions ahead of time, which is very easy to do in the iCapture Back office / website I can identify the needs of the customer post show and make sure they are receive the proper follow up. Realized benefits: The biggest benefit for our team has been an increase in detailed information entered by our sales team when using the iCapture app at shows. The interface is simple, straight forward and there is no need to swipe across multiple pages to find all the product information. The result is faster entry of information which allows more time to speak with potential customers. ### 23. iCapture has helped us stay organized with our lead capture and follow up **Rating:** 4.5/5.0 stars **Reviewed by:** Jade J. | Associate Marketing Manager, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about iCapture?** It is great that questionnaires can be set up months in advance, and that our employees attending the tradeshow will not have to re-download and re-learn a new app each time. I like that it integrates with our CRM system and that all of our leads from each show can automatically be organized, tagged and emailed before we even leave the show! The support at iCapture is always quick to respond and help out when needed. **What do you dislike about iCapture?** We recently had an issue where we believe that some of our leads that we scanned were not saved. This is unusual and we haven't had this issue before, but it is a bummer to lose lead information. When we first started using iCapture, the app would crash every once in a while, but I haven't noticed that issue lately, so that is a nice improvement. **Recommendations to others considering iCapture:** iCapture is highly valuable to our team to help us capture, score, and store our lead information from tradeshows. We used to wait until after the tradeshows to receive our lead information, manually enter business cards, and follow up once we tracked down all of our leads. iCapture makes this much easier for our team. **What problems is iCapture solving and how is that benefiting you?** Not losing leads (except for the issue mentioned above), having all of our leads organized in one list, being able to export all of the capture information to send to my coworkers following the show, and much more. I also like using the segmentation graphs for post-show meetings. The back office is simple to use. ### 24. Highly recommend iCapture! **Rating:** 5.0/5.0 stars **Reviewed by:** Patti C. | Event Marketing Manager, Corporate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about iCapture?** I love that iCapture is continuously improving and building on their product. It is so easy to use and intuitive as it is, but they still find new ways to improve. It is always getting even better! And their customer service is top notch - they are ALWAYS avaiable when i have a question! **What do you dislike about iCapture?** My only problems "were" when I would have an event that was using another vendor for badge scanning, and I could not map to that vendor's badges for one reason or another. My reps would want to use the other app for scanning capabilities, but that prevented immediate integration into our CRM and marketing programs. But - as I said they are always improving - they even found a fix for that problem. So now, no complaints! **What problems is iCapture solving and how is that benefiting you?** Ability to easily capture and track leads, integration with our CRM and marketing programs. ### 25. It works well for the colleges needs **Rating:** 4.0/5.0 stars **Reviewed by:** Ellen I. | Administrative Assistant, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about iCapture?** I like the fact that I can read what I need to enter in our database, whereas before using ICapture we needed to use material written by students. Very hard to decipher. **What do you dislike about iCapture?** There is really nothing to dislike. It is easy to use. The only thing I would change is being able to delete materials already assessed. **Recommendations to others considering iCapture:** Today's students do not learn penmanship as the older generation did in school. This is a wonderful tool to have to replace written cards or letters. **What problems is iCapture solving and how is that benefiting you?** Reading students writing on the inquiry cards they used to use. Administration Assistants can upload before our counselors are off the road and students will receive information within 24 hours of registering with Colby College. ### 26. iCapture, great support team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2019 **What do you like best about iCapture?** Our team uses iCapture mostly for lead capture at events. iCapture gets the job done. What separates them is their grade-A support team. They will chat with you and/or get on the phone with you at any time of day to resolve your issues. **What do you dislike about iCapture?** In order to edit a capture template, you need to go through their support team. This is time consuming and could likely be done with an admin type user. **Recommendations to others considering iCapture:** iCapture can take a while to set up, and making adjustments to your setup takes a while but the support team will help you out through the entire process. Their platform does allow for great control over data taxonomy and data validation rules. Their sync to additional data platforms process is instantaneous once a lead is captured if you want it to be. **What problems is iCapture solving and how is that benefiting you?** Capturing leads at events, syncing them to Marketo while controlling data taxonomy and controlling which leads enter into our database. ### 27. Solved our Events ROI Problem **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett V. | Director of Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about iCapture?** The flexibility of the platform. This allows us to alter questionnaires for multiple shows to ensure we are asking the relevant questions. The team at iCapture is always quick to respond with any support I may need. **What do you dislike about iCapture?** The creation process is not the most user friendly. This could use a little more work to make it easier for clients to manage the platforms themselves. **Recommendations to others considering iCapture:** Great functionality. Speak with your rep often about new functions and support **What problems is iCapture solving and how is that benefiting you?** Tracking event ROI to ensure we are optimizing our budget at the best shows possible. ### 28. Simple and Straightforward **Rating:** 5.0/5.0 stars **Reviewed by:** Bianca S. | Events Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2020 **What do you like best about iCapture?** I like that the tool is intuitive and easy to use. **What do you dislike about iCapture?** I have no dislikes so far. I am still learning to use the tool. **What problems is iCapture solving and how is that benefiting you?** iCapture helps us capture, define, and monitor our demand generation. With the data we capture we can easily report out on our progress as a team and organization. ### 29. iCapture has helped us provide more detailed event metrics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about iCapture?** Lead details that are provided, business card scanning, metrics to show us the busiest times at events so that we can staff accordingly. in the future. I love being able to tell who is really performing at events, who is lagging behind, and who isn't even using the app at all. **What do you dislike about iCapture?** Business card transactions can be inaccurate at times, which has caused incorrect email addresses or phone numbers in a few cases. **What problems is iCapture solving and how is that benefiting you?** We have been able to report on leads better, and can plan better now that we have a few years of usage at the same events. Which days are busiest, times of day, who scans more badges, etc. It not only helps us track our events but also grades out staff on their overall performance ### 30. Building database and reporting ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2020 **What do you like best about iCapture?** It's easy to set up specific events in iCapture and the sales team finds it easy to use. **What do you dislike about iCapture?** We haven't found anything to dislike yet. **Recommendations to others considering iCapture:** This was pretty easy to integrate with our Salesforce instance. **What problems is iCapture solving and how is that benefiting you?** We've integrated iCapture with our Salesforce instance so we can grow our internal marketing database and report on event success and ROI. Growing our database is a primary goal for us and iCapture is helping us do that. We can also document lead capture and report on event success and return-on-investment. ### 31. iCapture has transformed our conference lead process **Rating:** 5.0/5.0 stars **Reviewed by:** Katie P. | Consultant at Rodan + Fields, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **What do you like best about iCapture?** iCapture allows us to focus on the follow-up and timeliness of the follow-up from the many conferences we attend. We can use icapture for small 50 person shows and complex shows with badge scanning capabilities and multiple questions and data capture for our salesforce database. **What do you dislike about iCapture?** The downside is the additional cost we need to incur to purchase a dev kit for large conference badge scanning. **Recommendations to others considering iCapture:** train your team **What problems is iCapture solving and how is that benefiting you?** We had our reps spending countless hours entering leads, we lost leads and follow-up was significantly delayed. ### 32. I recommend Icapture **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about iCapture?** It is so easy to use . It keeps on getting even better. They have a good customer service. **What do you dislike about iCapture?** Haven't faced any major problems till now. **What problems is iCapture solving and how is that benefiting you?** It helps me to track and capture and integrate it with our CRM. **Official Response from Tami Humpherys:** > Thank you for your review! I do have a couple of quick questions: Is there any specific that applies to your "till now" comment, and if you are happy with iCapture and our service, why did we only receive three stars? Please let me know if there is anything else we can do for you. Thanks again- Tami ### 33. Great product, Great company and Responsive Team **Rating:** 5.0/5.0 stars **Reviewed by:** Mary C. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2019 **What do you like best about iCapture?** I like that their team is always available to help. Because trade shows are all different sometimes it can be difficult to set up the scanner and their team is ALWAYS there to help! **What do you dislike about iCapture?** There's really nothing that I have come across that I don't like. **Recommendations to others considering iCapture:** It's great! We really like iCapture! **What problems is iCapture solving and how is that benefiting you?** We are able to qualify leads right at the show and also send an email right after the scan, giving the team a week or so before they need to reach out because their first follow up is done immediately. ### 34. Excellent solution for lead capture **Rating:** 5.0/5.0 stars **Reviewed by:** Aron J S. | Senior Marketing Manager - Digital, Machinery, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2019 **What do you like best about iCapture?** The team at iCapture makes this tool work. Our support during the on boarding process was great and the real time support during shows was second to none. **What do you dislike about iCapture?** nothing, very happy with the solution at this point. Some minor creature comfort items but that feedback has been provided and has been acknowledged or already implemented by the iCapture team. **What problems is iCapture solving and how is that benefiting you?** Solving for global lead routing tool for tradeshows with a tool that covers both badge and non badge shows, while providing a hook to SF for lead routing workflows. ### 35. Simple yet Impactful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about iCapture?** The ease of receiving leads immediately and directly communicating with them before they lead a trade show floor. The support team is always available and willing to help. **What do you dislike about iCapture?** I can't think of anything at this time. **Recommendations to others considering iCapture:** This is the best move our events team has made in regards to capturing leads at an event with 1000s of attendees. Our sales team understands how to use it and we can use it on more devices than if we were to purchase the local vendor onsite. It's really simple to integrate with the badges on the show floor. **What problems is iCapture solving and how is that benefiting you?** Helping cut costs for lead scanning tools at trade shows. Helping to keep the data clean. Helping to eliminate the delay of leads getting into our systems. ### 36. Easy to Setup, Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie K. | Event Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about iCapture?** We do a lot of smaller shows and the badge scanning feature isn't necessary, so the fact that we can scan business cards is great. **What do you dislike about iCapture?** If we do attend a bigger show a lot of times those shows have exclusive rights for their lead capture and we aren't able to get the software pack to integrate with iCapture. **What problems is iCapture solving and how is that benefiting you?** It's a made a big difference in us being able to track our MQLs from shows. ### 37. iCapture's reliability and dedication to my success **Rating:** 5.0/5.0 stars **Reviewed by:** Katrina L. V. | Tradeshow and Events Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2020 **What do you like best about iCapture?** iCapture's quick response time to any issues I'm having in learning their system has been key to my early success switching to iCapture from my previous lead capture system. **What do you dislike about iCapture?** Learning a new back office software system but it has overall been easier than I imagined it to be. **What problems is iCapture solving and how is that benefiting you?** Direct automatic integration from capturing a lead at a tradeshow to my Dynamics CRM system. ### 38. Great lead capture at trade shows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about iCapture?** iCapture is great at integrating with our marketing automation software. Once I am at the fields, leads captured in the app flow directly through Pardot into salesforce. **What do you dislike about iCapture?** I wish there was a way to append a capture once it was submitted and change some of the responses. Not simply add notes, but actually change the responses and have it re-sync. **Recommendations to others considering iCapture:** If you’re looking to save time and money with your show and event less capture, iCapture can help you solve for that. **What problems is iCapture solving and how is that benefiting you?** We no longer use pen and paper to capture leads at tradeshows and events. We also no longer need to rent iPads or other equipment to capture and scan leads. Everything is done from your personal smart phone or tablet. Because of this, we have saved money from not having to rent equipment. ### 39. Excellent lead Scanner to Operationalize leads from Events **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2019 **What do you like best about iCapture?** I love being able to train my team on the app once and them being able to use it at each conference and not be trained. + It is great that they can use their own phones vs share a scanner **What do you dislike about iCapture?** I would like to be able to customize some more items in the scanner -- IE: duplicate scans should just merge notes and data. And the app user interface could be more intuitive. The set up for our ops team can be cumberson since each event has a different vendor that icapture needs to sync up with, however the time they lose setting up they gain handing off leads at the end. **What problems is iCapture solving and how is that benefiting you?** Less amount of time spent on training, my team takes better, more consistent notes. Ultimatly leading to better lead follow up after events ### 40. The Swiss Army Knife of Lead Capture **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2019 **What do you like best about iCapture?** That the solution really could handle everything, it didn't have walls that you would run into while trying to setup your lead capture page. It really had a trick for every issue. **What do you dislike about iCapture?** That iCapture doesn't take there know-how to other areas and dominate. **What problems is iCapture solving and how is that benefiting you?** Simplicity, capturing a solid ROI for the show, and most important make sure we had adequate follow up with customer and we did with an email right in there inbox. ### 41. iCapture means consistency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2019 **What do you like best about iCapture?** Prior to using iCapture we rented systems at each event. There are many different platforms, so now we have one platform to use at all shows, a standardized questionnaire that helps us winnow out the nonsense, and a system to use at smaller venues where we never had lead capture. **What do you dislike about iCapture?** They had some personnel turnover so my post-implementation follow up and back-office training was delayed. **What problems is iCapture solving and how is that benefiting you?** The best feature is the lead prioritization that we implemented - hot, warm, and marketing. ### 42. iCapture Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about iCapture?** Easy to use. Helpful support. Easy set up. Good adoption rate. **What do you dislike about iCapture?** Sometimes business cards don't work. It would be nice to be able to use this with an internal event that has no API. Using QR codes or something. **Recommendations to others considering iCapture:** Try it! **What problems is iCapture solving and how is that benefiting you?** We do several trade shows during the year. This helps us keep a consistent format and application for all shows. ### 43. Efficient for my work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2019 **What do you like best about iCapture?** Most helpful is the turnaround for processing the collected data. It also helps to never have to decipher anyones handwriting. **What do you dislike about iCapture?** Some of the configurations need adjusting and I sometimes have issues with how the columns are designated when exported into Excel. **What problems is iCapture solving and how is that benefiting you?** The biggest benefit is the turnaround on processing information. I appreciate that I can be on the road passing out the questionnaire and the administrative assistants in the office can access back office and process the names I collected. ### 44. iCapture Can Help You **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about iCapture?** iCapture helps us to capture leads quickly while on the show floor. Our iCapture team is great to work with. Always willing to help us work through ideas and problems we are trying to solve in order to keep improving. **What do you dislike about iCapture?** Would like to see ALL information when you go back into a lead and make changes besides just notes **What problems is iCapture solving and how is that benefiting you?** Being able to capture attendee information quickly Being able to qualify leads better ### 45. Streamline your tradeshow leads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about iCapture?** iCapture scans name badges, business cards AND enables you to manually type in leads that come by at events. This eliminates the worry of having to save business cards/ship them back to your office after the event is over. **What do you dislike about iCapture?** The integration between HubSpot and ICapture could be a little better with matching fields...other than that, no complaints. **Recommendations to others considering iCapture:** Definitely make sure it integrates with your CRM/Marketing Automation tool - this eliminates a lot of manual work! Also, take advantage of their support and training - they are willing to walk you through integrations and demos and do testing with you which is great! **What problems is iCapture solving and how is that benefiting you?** Some of our sales people don't like using their own phones/tablets to scan people in at events since it's an app you download. The benefit is having all of our leads in one place and having them integrated with our marketing automation tool...we are able to track the source of hot leads directly to events and the lists flow directly into HubSpot with notes from the event. ### 46. iCapture review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about iCapture?** I like the customization features that are available **What do you dislike about iCapture?** Better reporting charts/graph visuals would make this more competitive **What problems is iCapture solving and how is that benefiting you?** Optimization for lead generation ## iCapture Discussions - [Does the icapture solution also work with japanese characters](https://www.g2.com/discussions/25958-does-the-icapture-solution-also-work-with-japanese-characters) - 1 comment, 1 upvote - [How are other companies encouraging staff to use non-tradeshow based events?](https://www.g2.com/discussions/25367-how-are-other-companies-encouraging-staff-to-use-non-tradeshow-based-events) - 1 comment, 1 upvote - [How do you use Icapture?](https://www.g2.com/discussions/how-do-you-use-icapture) - 1 comment - [What is the use of Icapture?](https://www.g2.com/discussions/what-is-the-use-of-icapture) - 1 comment - [What does iCapture do?](https://www.g2.com/discussions/what-does-icapture-do) - 2 comments - [View iCapture pricing details and edition comparison](https://www.g2.com/products/icapture/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+10%3A22%3A59+-0500&secure%5Bsession_id%5D=edf48832-f765-4432-9976-e5fa713afe9b&secure%5Btoken%5D=6f660c2a020dc2165dc893e5d0f6ce1446b7ed7025538a845e7b7f22b23fe4e4&format=llm_user) ## iCapture Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) ## iCapture Features **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **At-Event Tools** - Business Card Scanner - Notetaking **Lead Monitoring** - Features - Performance **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Post-Event Tools** - Lead Follow-Up - Lead Analysis - Interaction History **Data Capture** - Websites - Social Media - Data **Software Offerings** - Web Portal - Mobile Application - Integrations & APIs **Customization** - Forms - Personalization - Templates - Integration **Agentic AI - Lead Retrieval** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top iCapture Alternatives - [Captello](https://www.g2.com/products/captello/reviews) - 4.8/5.0 (173 reviews) - [Popl](https://www.g2.com/products/popl/reviews) - 4.6/5.0 (6,349 reviews) - [Whova](https://www.g2.com/products/whova/reviews) - 4.8/5.0 (1,528 reviews)