Hiya Connect Branded Call Reviews & Product Details

I like that Hiya Connect Branded Call is customizable and personalized for each of our lines. We have over 600 lines, and it's great that we can brand them individually in different ways. During our cold calls for our financial services, having the caller's name, company name, logo, and the reason for the call displayed adds credibility. This feature helps increase our pickup ratio and reduces our spam rate. I also find it beneficial for branding calls, which I think is cutting-edge technology. Review collected by and hosted on G2.com.

The console is a bit not advanced. The way we upload numbers and make changes on the console is still in its early stage. I believe they need to invest more in that technology and the way it is managed by the admin. The initial setup was a little bit challenging in terms of creating the branding for each line, especially with having over 600 lines and over 1,200 numbers to be branded. Review collected by and hosted on G2.com.

I use Hiya Connect Branded Call to brand my calls, ensuring they show the name of my business, which increases my contact ratio. Once the numbers are set up on the Hiya website, I don't have to do anything except monitor the number of calls my team makes. I can see the contact rate automatically jump by 15 to 20%. The initial setup is very simple and self-explanatory, so anyone can set it up within minutes. This product eliminates the problem of calls being labeled as scam likely, potential fraud, or telemarketer. It helps increase my number of sales, thus making my business more profitable. Overall, I find everything amazing about Hiya Connect Branded Call, with no issues to mention. Review collected by and hosted on G2.com.

I don’t have any issues with hiya Review collected by and hosted on G2.com.

I like how easy Hiya Connect Branded Call is to use, especially when it comes to adding new numbers. Managing the setup for new team members is really easy. I also appreciate that it helps ensure our business calls aren't mislabeled as spam, which means more of our calls are actually answered now. This has really improved our communication with clients because they see it's a company number and not some random call. The initial setup was very easy and they guide you through the process. Overall, we are very happy with the service. Review collected by and hosted on G2.com.

I think they could improve the initial onboarding process by making it a bit faster. We had to wait around twenty-four hours, and if that could be improved or they could add more value for businesses, it'd be great. Review collected by and hosted on G2.com.

I use Hiya Connect Branded Call for outbound calls to warm prospects, and it has helped build trust by showing our prospects and customers that we are calling them. One thing I really like is how it has increased our answer and connect rate by 50% or more. Another aspect I appreciate is the simple and easy-to-use web interface, which allows me to easily add or update numbers to our program. The initial setup was very easy; I added my numbers and waited for approval. Once approved, we saw an immediate increase in our answer rate. Overall, I'm very satisfied, having used it with my team of four for the past two years. Review collected by and hosted on G2.com.

Not applicable Review collected by and hosted on G2.com.

I like that Hiya Connect Branded Call is easy to set up and it tells you if your number is recognized as spam or not. This feature provides a nice, easy, quick way to identify which numbers are flagged as spam so we can address them in our VoIP platform. Review collected by and hosted on G2.com.

I don't always want branded calls. Often, when you're cold calling, you don't wanna have branded calls because people might avoid your call. So having an ability to toggle it on and off quickly would be good. And it also takes quite a long time for your number to be approved. Review collected by and hosted on G2.com.

I use Hiya Connect Branded Call mainly for reporting and branding, and I really like its natural and easy-to-use UI. The information is easily approachable, clearly displayed, and placed in natural spots, which I find very helpful. Most menus have a download CSV button, which is a must for me, and I love that feature. The initial setup was a breeze, definitely a 10/10 experience. Review collected by and hosted on G2.com.

The fact that you cannot give 'names' to phone numbers, you can only add tags, I would love to have names paired with tags Review collected by and hosted on G2.com.

The support is great. The team is very helpful with any of our questions and troubleshooting on number performance. The reporting features are what I like most. We have several numbers, and it’s really helpful to be able to pull reports for each one. Review collected by and hosted on G2.com.

I was disappointed when we could no longer keep AT&T under their account and had to find another source for those branded calls. Review collected by and hosted on G2.com.

I like Hiya Connect Branded Call because it helps in branding our calls and avoiding spam labels. It's great that it lets our customers know who is calling, which really improves our answer rates. What I like most is the ease of use, the minimal setup, and maintenance. It's very helpful. The initial setup was very easy too; I just sent over a list of numbers, and the employees handled the rest. That's really convenient. Review collected by and hosted on G2.com.

Sometimes on some of the carriers it does not show the same thing I am being told the customers are seeing when we call. Review collected by and hosted on G2.com.

I like that the dashboard of Hiya Connect Branded Call is super easy to use. I also like that we don't have to change phone numbers, and all our reps have branded calls going out to multiple people. It makes it so that our customers know when we're calling, and not having spam calls go out is fantastic. The initial setup was very easy, and the team was very informative. Review collected by and hosted on G2.com.

Everything is great Review collected by and hosted on G2.com.

I use Hiya Connect Branded Call to display our company name and branding on calls, which I really appreciate because it stops our calls from showing up as potential spam and identifies us with our store name. I like that the user interface is easy; it's straightforward to understand and navigate, making it simple to upload our brand. The initial setup was very easy, and we got started in minutes. I haven't had any issues with Hiya. Review collected by and hosted on G2.com.

There is nothing I don't like about the software Review collected by and hosted on G2.com.