Help Lightning Reviews & Product Details

This tool has been invaluable for our specialists in assisting our customers. We use it every day and have truly appreciated its impact. Additionally, working with the team at Help Lightning has been a fantastic experience. They’re always quick to respond, and their support has been incredibly helpful. Review collected by and hosted on G2.com.

I wouldn't change a thing. They are good at what they do! Review collected by and hosted on G2.com.

Very helpful tool for my team and our support folks who work with hospital staff. Some of the staff we work with has limited time and needs quick resolutions to their issues. Help Lightning enables our support folks to quickly see and diagnose issues which translates to a quicker resolution and happier customer Review collected by and hosted on G2.com.

There is not anything I can say I dislike Review collected by and hosted on G2.com.

The functionality of the tool is as if you were with the client, addressing their problem and trying to solve it, which makes it easier to understand the problem and assist the client. Review collected by and hosted on G2.com.

I don't see any application that isn't useful, maybe there are some that are used less frequently. That's all. Review collected by and hosted on G2.com.

I like that I can freeze the image and accurately show how to solve it Review collected by and hosted on G2.com.

I don't think there's anything I don't like about this app Review collected by and hosted on G2.com.

The possibility to freeze the image and make annotations in real time. Review collected by and hosted on G2.com.

The use in Brazil is hindered by the low quality of internet connections on the clients' site. Review collected by and hosted on G2.com.

There are a handful of likes I could talk about with Help Lightning, but here are the main ones. First, seeing what the user on the other side sees is instrumental in providing top-notch support, achieving faster service times, and improving repair confidence. Second, the Help Lightning UI tools allow for drawing or pointing out items on the screen that are easily viewed by the user receiving support. Review collected by and hosted on G2.com.

There really isn't anything to dislike about Help Lightning. The only downside is the quality of the call is at the mercy of the end user's device. Having a good connection is often the only potential drawback. Review collected by and hosted on G2.com.

Works great and is a very useful tool to use for remote troubleshooting. Saving videos for later review is excellent and the layover functionality is a game changer. One of the best things is that the developers are engaged and constantly working to improve the functionality of this already wonderful tool. Review collected by and hosted on G2.com.

The UI can be somewhat clunky and looks out-dated. Review collected by and hosted on G2.com.

Help lightning gives peace of mind as customer data is secure. I like the way it gets connected easily and establish the connection to end user with good video & audio clarity. Review collected by and hosted on G2.com.

All the features are good for help lightning. I do not dislike anything however need one functionality i.e capturing details of end user, need to develop. Review collected by and hosted on G2.com.

it is of great help to be able to view what our clients are seeing especially since we do customer support on troubleshooting a wide variety of products. Its like almost being in the home and working on the equipment hands on. Review collected by and hosted on G2.com.

That it is not compatible with some phones. Especially android phones. There have been instances where it will not allow viewing live cam on my side while the image generates on the client's side. Another issue is it drastically impact the performance of my computer. Will be installing more RAM to help this and possibly a better video card if needed to help performance. This could be issue with my PC Review collected by and hosted on G2.com.

Help Lightning brings together technologies that I, as a technical support agent, already use (text chat, photos, videos, and live video calling) and brings them together in one coherent package. IF that were all it did, it would be a worthwhile product. Help Lightning has integrated a camera-in-camera overlay that allows me (using a document camera and a white background) to reach into my customer's screen and show them exactly what I need them to do.

To say that this is a game-changer in technical support is an understatement. Review collected by and hosted on G2.com.

Because the program has been advancing quickly, I have found that there are instances where the customer-side program is not intuitive for the user. There are times when the user will get a text or call and close out of the call without understanding how to get back into it, or when they do get back into it, can no longer transmit video. Review collected by and hosted on G2.com.