--- title: Help Lightning Reviews meta\_title: 'Help Lightning Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 67 reviews by the users' company size, role or industry to find out how Help Lightning works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 67 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Augmented Reality url: https://www.g2.com/categories/augmented-reality --- # Help Lightning Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Help Lightning but has limited features. Are you part of the Help Lightning team? [Upgrade your plan](https://my.g2.com/help-lightning/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com. * * * Seller [Help Lightning](https://www.g2.com/sellers/help-lightning) Discussions [Help Lightning Community](https://www.g2.com/products/help-lightning/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Kevin Johnson Show More ## Pricing Pricing provided by Help Lightning. ### Enterprise Starting at $75,000.00 200 License Per Year ### Enterprise Complete Starting at $150,000.00 500 License Per Year [ View More Pricing Information ](https://www.g2.com/products/help-lightning/pricing) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ ![AnyDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AnyDesk") AnyDesk 4.5/5(1,103) ](https://www.g2.com/products/anydesk/reviews) [ View All Alternatives ](https://www.g2.com/products/help-lightning/competitors/alternatives) ## User Insights Average based on 67 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Help Lightning Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow App Engine ](https://www.g2.com/products/servicenow-app-engine/reviews) Show More AM Angel M. performance specialist leadership Enterprise (\> 1000 emp.) 5/31/2023 "Help Lighting the Deciding Factor" 5/5 What do you like best about Help Lightning? healpthread keep the conversation alive untill the solution is found Review collected by and hosted on G2.com. What do you dislike about Help Lightning? Wording on user side of process and connection /consistancy a little tough getting the call actually going Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? Type of issue range from Thermostat wiring , working with devices as security devices IOT ,diagram confirmation,walkthough device location and site evaluation. Review collected by and hosted on G2.com. Show More 4/30/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") UM Verified User in Machinery Mid-Market (51-1000 emp.) 4/1/2021 "Help Lightning: Instant Visual Support Made Easy" 4.5/5 What do you like best about Help Lightning? I really appreciate Help Lightning for its ease of use, especially with any user on a cellular device, which makes it incredibly accessible. Over the past three to four years, Help Lightning has evolved significantly, making the setup process with customers much simpler than it used to be. This evolution shows how responsive and adaptive the service is to user needs. Help Lightning effectively addresses the challenge of viewing what a customer sees, thus allowing many on-site problems to be resolved without the need for sending a service technician, which I find to be a huge benefit and time saver. The feature of freezing frames and sharing screens is particularly useful and stands out to me. Additionally, the quality of feedback provided by Help Lightning contributes to its overall value, making it a service I would consider purchasing again due to its efficiency and the clarity it offers when assisting customers in technical troubleshooting. The reliability and effectiveness of the tool are evident, and it deserves a high recommendation, which I would rate as a nine out of ten. Review collected by and hosted on G2.com. What do you dislike about Help Lightning? NA Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? Help Lightning helps me see what a customer sees, solving remote troubleshooting issues and eliminating the need for on-site technician visits. Review collected by and hosted on G2.com. Show More 10/27/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller UR Ulises R. Quality Assurance Specialist Small-Business (50 or fewer emp.) 10/21/2025 "Ulises Ramirez Mestizo HL Review America" 5/5 What do you like best about Help Lightning? To our product, every single feature is useful, We use this application on a daily basis for every type of issues. This has led to fulfill our customer support and interactions suffessfully. We are very grateful for all the positive impacts of the application. Review collected by and hosted on G2.com. What do you dislike about Help Lightning? The only feature we have not been able to use, apparently, due to a security limitation is the screensharing. Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? HL is solving all type of cable connection issues, to identify physical damages, this has led to avoid Technicians on site. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Diego L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diego L.") DL Diego L. Service desk analyst Mid-Market (51-1000 emp.) 2/6/2025 "Helplighting review" 5/5 What do you like best about Help Lightning? Is very helpful with the assistance to the users Review collected by and hosted on G2.com. What do you dislike about Help Lightning? The Quality of the video and the speed of download Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? Most about the issue with the connections of power, ethernet cables and also devices Review collected by and hosted on G2.com. Show More 12/1/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AA Adrian A. Command Center Analyst Small-Business (50 or fewer emp.) 10/21/2025 "Great for Remote Troubleshooting, But Call Drops When Multitasking" 5/5 What do you like best about Help Lightning? It makes easier to guide the users to perform troubleshooting on network devices avoiding technician visits Review collected by and hosted on G2.com. What do you dislike about Help Lightning? Sometimes when the user needs to use the phone for another app, the call drops and the user needs to reopen the link Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? Recover network connectivity ,and check the power and cabling of the network devices Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![marco r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "marco r.") MR marco r. Service Desk Analist Small-Business (50 or fewer emp.) 10/22/2025 "Great for User Insights, But Repetitive Logins Are Annoying" 5/5 What do you like best about Help Lightning? It helps you to have a better approaching to the user´s issues Review collected by and hosted on G2.com. What do you dislike about Help Lightning? I dont like the fact the programs needs to be opened and log in each time you need to use it Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? It is helping me to see wiring for locations i need to Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dave M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave M.") DM Dave M. Program Manager Enterprise (\> 1000 emp.) 2/5/2025 "Live help in a virtual world" 5/5 What do you like best about Help Lightning? My go-to praise for Help Lightning is its sheer ease of use in launching a call. It doesn't require an app download and is literally just a click away. Connecting to a live expert via a video chat that comes with additional features and resources to resolve issues quickly and conveniently is vital for a top-notch customer experience. It ensures quick resolutions without the need to deal with AI or chatbots. As a business and as a customer, not having to wait for someone to come on-site, but rather getting my issue resolved immediately, is the experience everyone needs. The platform's intuitive interface and robust capabilities make troubleshooting seamless. The clarity of the video and the ability to share visuals in real-time significantly enhances the support process. Help Lightning truly sets a new standard for remote assistance, making it an indispensable tool for any business aiming for efficient and effective customer support. Review collected by and hosted on G2.com. What do you dislike about Help Lightning? Difficult to have any dislikes about a product that provides so much ease of use and improves the customer expereince. The support team is quick to respond to any issues or requests for improvement. Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? Help Lightning is providing customer resolutions for our business, which allows our customers to maintain equipment run time while operating and supporting thier customers. We also avoid dispatching field technicians on site, which provides our business with cost savings and improves overall customer satisfaction. Additionally,Help Lightning allows our remote team to speak to the customer, identify the likely cause of issues that require a field dispatch which in turn allows our technicians to resolve the customer needs more efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Packaging and Containers](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Packaging and Containers") UP Verified User in Packaging and Containers Small-Business (50 or fewer emp.) 10/21/2025 "Innovative Virtual Support, Now with Improved Multi-User Connections" 5/5 What do you like best about Help Lightning? Very user-friendly! Over the years, Help Lighting has been very innovative in its capabilities, trying to find outside the box ways of assisting in virtual support. It has been very helpful in completing tasks with our customers when we cannot be there in person. Review collected by and hosted on G2.com. What do you dislike about Help Lightning? I have had difficulties connecting, especially with three or more people. Though, this has improved significantly! Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? We are resolving issues faster, and finding root causes before spending the money to travel to our customers, sometimes very last-minute. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/27/2025 "Great instant support making the job more efficient" 5/5 What do you like best about Help Lightning? Live annotations features which is different from other apps Review collected by and hosted on G2.com. What do you dislike about Help Lightning? Sometimes the connectivity drops because of signal so it seems it uses a high bandwidth The data visuals on the admin platform are not very detailed Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? No need to travel because I can provide instant support Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AP Alistair P. Operations and Training Lead - Asia Pacific Mid-Market (51-1000 emp.) 2/23/2024 "A very user friendly remote assistance tool both for your business team and your customers!" 4.5/5 What do you like best about Help Lightning? Very simple tool to implement for your team. Easy to promote to your customers being that there are no app purchases or sign on requirements. The team at Help Lightning are very supportive and always looking to help you improve your experience regardless of your location and Timezone - great support! Review collected by and hosted on G2.com. What do you dislike about Help Lightning? I don't have any dislikes as my requests for any support are promptly met - thank you HL team Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? We can support our remote customers much faster and in turn give our field team a better work/life balance. Our customers love the tool and see great value out attempts to support them further in their operations. Review collected by and hosted on G2.com. Show More 2/5/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Help Lightning? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Help Lightning ](https://www.g2.com/products/help-lightning/discussions/new) GU Guest User What is Help Lightning used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-help-lightning-used-for) MD Mehmet Kağan Demir • Last activity almost 5 years ago What is your biggest aim in producing this application ? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/52118-what-is-your-biggest-aim-in-producing-this-application) [ View all Discussions ](https://www.g2.com/products/help-lightning/discuss) ## Pricing Options Pricing provided by Help Lightning. ### Enterprise Starting at $75,000.00 200 License Per Year ### Enterprise Complete Starting at $150,000.00 500 License Per Year [ View More Pricing Information ](https://www.g2.com/products/help-lightning/pricing) Help Lightning Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a739b69cb19d4237def14e5fd820a357/sightcall.png "Product Avatar Image") SightCall 4.6/5(21) [ Compare Now ](https://www.g2.com/compare/help-lightning-vs-sightcall) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3be5ef2d13ef25e1460fbfb4959ca2c/streem.jpg "Product Avatar Image") Streem 4.5/5(86) [ Compare Now ](https://www.g2.com/compare/help-lightning-vs-streem) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_13aba37ae908d9cf29a2452925257ccc/dynamics-365-remote-assist.jpeg "Product Avatar Image") Dynamics 365 Remote Assist 4.1/5(17) [ Compare Now ](https://www.g2.com/compare/dynamics-365-remote-assist-vs-help-lightning) ##### ##### Help Lightning Features Administration Screen Sharing File Sharing Session Recording Communication Text Chat VoIP Video Conference Call Security Data Encryption Compliance Device Support Mobile Device Access Multi-Platform Support Cross-Platform [ View More Features ](https://www.g2.com/products/help-lightning/features) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[Remote Support](https://www.g2.com/categories/remote-support)[Remote Video Support](https://www.g2.com/categories/remote-video-support) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[Remote Support](https://www.g2.com/categories/remote-support)[Remote Video Support](https://www.g2.com/categories/remote-video-support)[AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools)[Industrial AR Platforms](https://www.g2.com/categories/industrial-ar-platforms)[AR Training Simulator](https://www.g2.com/categories/ar-training-simulator) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best app development software for rapid prototyping](https://www.g2.com/discussions/best-app-development-software-for-rapid-prototyping)[Is Autodesk Forma worth it for construction data analytics?](https://www.g2.com/discussions/is-autodesk-forma-worth-it-for-construction-data-analytics)[Is ProfitWell Metrics by Paddle worth it as a payment analytics platform for a SaaS company that needs subscription payment analytics, or does Paddle's own analytics cover the same ground?](https://www.g2.com/discussions/is-profitwell-metrics-by-paddle-worth-it-as-a-payment-analytics-platform-for-a-saas-company-that-needs-subscription-payment-analytics-or-does-paddle-s-own-analytics-cover-the-same-ground) [Is job shop management software worth the investment for a 10 to 20 person fabrication shop?](https://www.g2.com/discussions/is-job-shop-management-software-worth-the-investment-for-a-10-to-20-person-fabrication-shop)[Best AI tools for managing repetitive operational tasks](https://www.g2.com/discussions/what-are-the-best-ai-tools-for-managing-repetitive-tasks)[Pros and Cons Details](https://www.g2.com/products/help-lightning/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)