--- title: Help Lightning Reviews meta_title: 'Help Lightning Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 67 reviews by the users' company size, role or industry to find out how Help Lightning works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 67 scale: '5' date_modified: '2026-08-07' parent_category: name: Augmented Reality url: https://www.g2.com/categories/augmented-reality --- # Help Lightning Reviews **Vendor:** Help Lightning **Category:** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) **Average Rating:** 4.8/5.0 **Total Reviews:** 67 ## About Help Lightning Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com. ## Help Lightning Pros & Cons **What users like:** - Users commend the **ease of use** of Help Lightning, making remote support accessible and efficient for everyone. (7 reviews) - Users commend the **exceptional customer support** from Help Lightning, enhancing their team's efficiency and user experience. (5 reviews) - Users value the **screen sharing feature** of Help Lightning for its effectiveness in guiding and troubleshooting efficiently. (4 reviews) - Users praise Help Lightning for its **reliability** and effectiveness, noting its ability to quickly resolve customer issues. (3 reviews) - Users benefit from **effective team collaboration** through Help Lightning, enhancing support and ensuring quicker issue resolutions. (3 reviews) - Easy Access (2 reviews) - Intuitive (2 reviews) - Users appreciate the **remote support capabilities** of Help Lightning, enhancing assistance with real-time visual interaction and guidance. (2 reviews) - Users appreciate the **security of customer data** with Help Lightning, enhancing trust and peace of mind. (2 reviews) - Users appreciate the **high service quality** of Help Lightning, finding it efficient and incredibly easy to use. (2 reviews) **What users dislike:** - Users often face **delay issues** such as slow video downloads and connection drops during troubleshooting sessions. (4 reviews) - Users experience **connectivity issues** , especially with multiple participants, causing disruptions during sessions. (3 reviews) - Users frequently experience **disconnections and time limitations** with screen sharing, leading to confusion and frustration. (3 reviews) - Users frequently face **screen resolution issues** , with blackouts and disconnections hindering effective screen sharing. (2 reviews) - Users experience **connectivity drops** and find the data visuals on the admin platform lacking in detail. (1 reviews) - Users experience **audio issues** with Help Lightning, including lag and freezing during sessions. (1 reviews) - Users experience **connection issues** that make it difficult to initiate calls and can lead to disconnections during troubleshooting. (1 reviews) - Control Issues (1 reviews) - Login Issues (1 reviews) - Mobile App Issues (1 reviews) ## Help Lightning Reviews ### 1. Visually Appealing and User-Friendly, But Video Downloads Are Slow **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin M. | Service Desk Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Help Lightning?** It make things more visually and easy to see **What do you dislike about Help Lightning?** It takes a little while to download the video **What problems is Help Lightning solving and how is that benefiting you?** I can see wires and things that normally some people who does not work on SD will not know ### 2. Very helpful but I would like to have more than 2 minutes in the screen sharing option **Rating:** 4.0/5.0 stars **Reviewed by:** Juana Q. | Service Desk Agent, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Help Lightning?** I love the tool for screensharing because I can guide the users properly or I can record the error the user is encountering and sent it to Level 2 teams. Specially for LUCE issues. **What do you dislike about Help Lightning?** But at the same time I don´t like the time frame for the screensharing. I can undesrtand that maybe is a security method but it would be great if it last at least 5 minutes. Also I don´t like that videos take a lot to download. **What problems is Help Lightning solving and how is that benefiting you?** Hardware issues, helping to solve it in a remote way Applications issues Access issues ### 3. Great tool for customer support. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Help Lightning?** The possibility to freeze the image and make annotations in real time. **What do you dislike about Help Lightning?** The use in Brazil is hindered by the low quality of internet connections on the clients' site. **What problems is Help Lightning solving and how is that benefiting you?** Remote troubleshooting of failures in equipment installed at clients. ### 4. Best VRA I have come accross. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Help Lightning?** Very useful for our site acceptance test with VRA **What do you dislike about Help Lightning?** Product feature needs to improve for fast boot and smoother navigation with HD visuals. **What problems is Help Lightning solving and how is that benefiting you?** Reduct cost and risk of travel Easy Availability of expert for any solution Especially useful during current pandemic situation ### 5. used in my work **Rating:** 3.5/5.0 stars **Reviewed by:** vivian w. | technical suport application, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Help Lightning?** having the feeling of being on the spot with the client helps me a lot in the pandemic. **What do you dislike about Help Lightning?** greatly increases battery consumption and crashes a lot if you don’t have an excellent connection on your phone **What problems is Help Lightning solving and how is that benefiting you?** I was able to use it in my online training and it helps me to go to the client, feeling more safe. ### 6. Great tool for tech support **Rating:** 4.0/5.0 stars **Reviewed by:** Michael W. | Service support tech, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Help Lightning?** That I can see the problem, the tech is having and can make marks on the screen what they need to check. **What do you dislike about Help Lightning?** When a third person joins, the screen lags. **Recommendations to others considering Help Lightning:** Great tool for technicians **What problems is Help Lightning solving and how is that benefiting you?** The miscommunication over the phone is helped by seeing what they are seeing. **Official Response from Tim Tyrell-Smith:** > Hi Michael and thanks for you review. Glad to hear your techs are able to be more effective with Help Lightning. We love to hear stories tied to better, more precise video collaboration! ### 7. A promising AR Platform with very good support. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Help Lightning?** AR/Merged reality, hence extending the virtual presence. Allows to effectively communicate. **What do you dislike about Help Lightning?** Tessleration tools, ready to use, compared to what the competition offers. **What problems is Help Lightning solving and how is that benefiting you?** Remote Support and equipment installation. A very effective communication tool. **Official Response from Tim Tyrell-Smith:** > Hi and thanks for your review. Glad to hear you are able to benefit from being virtually side-by-side during equipment installs. We continue to improve our solution with regular updates and look forward to your continued feedback. ## Help Lightning Discussions - [What is your biggest aim in producing this application ?](https://www.g2.com/discussions/52118-what-is-your-biggest-aim-in-producing-this-application) - 1 comment, 1 upvote - [Have you experienced connection issues in some countries?](https://www.g2.com/discussions/50229-have-you-experienced-connection-issues-in-some-countries) - 1 comment, 1 upvote - [View Help Lightning pricing details and edition comparison](https://www.g2.com/products/help-lightning/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A03%3A32+-0500&secure%5Bsession_id%5D=768c2a7f-cc7f-4a94-9ffe-2e6040c1a0b2&secure%5Btoken%5D=285fa4abb3b5e12c7dfb4c2045d8b9fd4893f9aa327744a39732962054130fe4&format=llm_user) ## Help Lightning Integrations - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) ## Help Lightning Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Content** - Guided Processes - Video - Content Management **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling **Remote Support** - Video chat - Live text chat - Ticket submitting **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Product Creation** - Deployment - Collaborate - Tag **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Hardware Integration** - Mobile phones - AR glasses - Tablets **Content - Remote Video Support** - Content Management - Instruction **Data Storage & Management** - IoT Data - Hardware - Scan **Software Type** - Mobile - Browser Application - Desktop Application **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Content** - Guided content - Content management - AR annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Security** - Data Encryption - Compliance **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics ## Top Help Lightning Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,044 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (698 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,081 reviews)