Help Lightning Features
Content (6)
Guided Processes
Create a variety of dynamic content to guide your team through different processes.
Video
Ability to create and upload animated videos to supplement process documentation.
Content Management
Store and manage previously created content.
Guided content
Allows users to create a variety of dynamic content to guide your team through different processes. 12 reviewers of Help Lightning have provided feedback on this feature.
Content management
Allows users to store and manage previously created content This feature was mentioned in 10 Help Lightning reviews.
AR annotations
Based on 16 Help Lightning reviews. Allows users to mark up real life objects with AR annotations and other descriptive visuals
Product Creation (3)
Deployment
Ability to deploy this solution for multiple users.
Collaborate
Provide your team with video access to remote users.
Tag
Virtually add tags and notes to real life objects.
Data Storage & Management (3)
IoT Data
Store, manage and leverage IoT data within the platform.
Hardware
Ability to integrate to any advice that supports AR.
Scan
Map your enviornment in order to create realistic 3D models.
Collaboration Tools (5)
Screen Sharing
Able to share your desktop screen or an application with the rest of the conference.
Presentations
Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.
Whiteboarding
Provides a virtual whiteboard for collaborative use.
Live Chat
Conferences have a text chat feature.
Hand Raising
Allows conference participants to notifiy conference hosts when they want to speak.
Meeting Coordination (4)
Scheduling
Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.
Recording
Conferences can be recorded for future use with native functionality.
Participant Permissions
The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.
One-Click Join
Allows users to join a conference without requiring a download or a sign-in
Software Type (3)
Mobile
Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.
Browser Application
Conferences can be launched within a browser without requiring a user to download an application to their desktop.
Desktop Application
Software is available as a downloadable desktop application.
Administration (5)
Screen Sharing
Provides screen sharing options to allow access to view or control real-time activities. 30 reviewers of Help Lightning have provided feedback on this feature.
File Sharing
Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. This feature was mentioned in 32 Help Lightning reviews.
Session Recording
Based on 29 Help Lightning reviews. Provides the ability to record remote access and support sessions.
Unattended Remote Access
Provides remote access to computers at any time, without an end-user present. This feature was mentioned in 21 Help Lightning reviews.
Multi - Session Handling
Provides multiple technician support simultaneously. This feature was mentioned in 23 Help Lightning reviews.
Communication (4)
Text Chat
Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. This feature was mentioned in 25 Help Lightning reviews.
VoIP
Provides voice over IP calling solutions. This feature was mentioned in 22 Help Lightning reviews.
Video Conference Call
As reported in 24 Help Lightning reviews. Provides pre-session or in-session video call options to resolve issues.
Screen Annotations
Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 31 Help Lightning reviews.
Security (2)
Data Encryption
Implements encryption standards to secure data both in transit and at rest. 25 reviewers of Help Lightning have provided feedback on this feature.
Compliance
Provides compliance to multiple industry standards like HIPAA and GDPR. This feature was mentioned in 27 Help Lightning reviews.
Device Support (3)
Mobile Device Access
As reported in 28 Help Lightning reviews. Allows mobile device access to provide support or connect to your computer from anywhere.
Multi-Platform Support
Provides support across iOS, Mac, Android, PC and other devices. This feature was mentioned in 27 Help Lightning reviews.
Cross-Platform
Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. 26 reviewers of Help Lightning have provided feedback on this feature.
Performance (1)
Reporting
Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. This feature was mentioned in 28 Help Lightning reviews.
Remote Support (3)
Video chat
Based on 13 Help Lightning reviews. Allows users to connect via video chat in order to help fix maintenace or repait issues
Live text chat
Allows users to chat with remote support via text This feature was mentioned in 10 Help Lightning reviews.
Ticket submitting
Allows users to submit tickets for service requests in order to help with repairs
Hardware Integration (3)
Mobile phones
As reported in 16 Help Lightning reviews. Allows users to access AR visualization through mobile phones
AR glasses
Allows users to integrate AR visualization through AR glasses
Tablets
Based on 13 Help Lightning reviews. Allows users to integrate AR visualization through Tablets and Desktops
Remote Support - Remote Video Support (3)
Video Control
Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification 14 reviewers of Help Lightning have provided feedback on this feature.
Live Feed
Allows support agents remote access to the customer's smartphone or tablet 14 reviewers of Help Lightning have provided feedback on this feature.
Video Interaction
As reported in 14 Help Lightning reviews. Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution
Content - Remote Video Support (2)
Content Management
Allows users to store and manage previously created content This feature was mentioned in 14 Help Lightning reviews.
Instruction
Based on 14 Help Lightning reviews. The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions
Platform - Remote Video Support (3)
Omni-channel
Customers and support agents can communicate via text, voice, and chat 14 reviewers of Help Lightning have provided feedback on this feature.
Self-Service
As reported in 14 Help Lightning reviews. The platform is able to provide assistance without human intervention using computer vision technologies to interpret the problem and troubleshoot
Usability
As reported in 14 Help Lightning reviews. This product is easy to use for customers with low tech-literacy like older customers
Agentic AI - Video Conferencing (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives





