Help Lightning Features

Create a variety of dynamic content to guide your team through different processes.

Ability to create and upload animated videos to supplement process documentation.

Store and manage previously created content.

Allows users to create a variety of dynamic content to guide your team through different processes. 12 reviewers of Help Lightning have provided feedback on this feature.

Allows users to store and manage previously created content This feature was mentioned in 10 Help Lightning reviews.

Based on 16 Help Lightning reviews. Allows users to mark up real life objects with AR annotations and other descriptive visuals

Ability to deploy this solution for multiple users.

Provide your team with video access to remote users.

Virtually add tags and notes to real life objects.

Store, manage and leverage IoT data within the platform.

Ability to integrate to any advice that supports AR.

Map your enviornment in order to create realistic 3D models.

Able to share your desktop screen or an application with the rest of the conference.

Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.

Provides a virtual whiteboard for collaborative use.

Conferences have a text chat feature.

Allows conference participants to notifiy conference hosts when they want to speak.

Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.

Conferences can be recorded for future use with native functionality.

The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.

Allows users to join a conference without requiring a download or a sign-in

Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.

Conferences can be launched within a browser without requiring a user to download an application to their desktop.

Software is available as a downloadable desktop application.

Provides screen sharing options to allow access to view or control real-time activities. 30 reviewers of Help Lightning have provided feedback on this feature.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. This feature was mentioned in 32 Help Lightning reviews.

Based on 29 Help Lightning reviews. Provides the ability to record remote access and support sessions.

Provides remote access to computers at any time, without an end-user present. This feature was mentioned in 21 Help Lightning reviews.

Provides multiple technician support simultaneously. This feature was mentioned in 23 Help Lightning reviews.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. This feature was mentioned in 25 Help Lightning reviews.

Provides voice over IP calling solutions. This feature was mentioned in 22 Help Lightning reviews.

As reported in 24 Help Lightning reviews. Provides pre-session or in-session video call options to resolve issues.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 31 Help Lightning reviews.

Implements encryption standards to secure data both in transit and at rest. 25 reviewers of Help Lightning have provided feedback on this feature.

Provides compliance to multiple industry standards like HIPAA and GDPR. This feature was mentioned in 27 Help Lightning reviews.

As reported in 28 Help Lightning reviews. Allows mobile device access to provide support or connect to your computer from anywhere.

Provides support across iOS, Mac, Android, PC and other devices. This feature was mentioned in 27 Help Lightning reviews.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. 26 reviewers of Help Lightning have provided feedback on this feature.

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. This feature was mentioned in 28 Help Lightning reviews.

Based on 13 Help Lightning reviews. Allows users to connect via video chat in order to help fix maintenace or repait issues

Allows users to chat with remote support via text This feature was mentioned in 10 Help Lightning reviews.

Allows users to submit tickets for service requests in order to help with repairs

As reported in 16 Help Lightning reviews. Allows users to access AR visualization through mobile phones

Allows users to integrate AR visualization through AR glasses

Based on 13 Help Lightning reviews. Allows users to integrate AR visualization through Tablets and Desktops

Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification 14 reviewers of Help Lightning have provided feedback on this feature.

Allows support agents remote access to the customer's smartphone or tablet 14 reviewers of Help Lightning have provided feedback on this feature.

As reported in 14 Help Lightning reviews. Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution

Allows users to store and manage previously created content This feature was mentioned in 14 Help Lightning reviews.

Based on 14 Help Lightning reviews. The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions

Customers and support agents can communicate via text, voice, and chat 14 reviewers of Help Lightning have provided feedback on this feature.

As reported in 14 Help Lightning reviews. The platform is able to provide assistance without human intervention using computer vision technologies to interpret the problem and troubleshoot

As reported in 14 Help Lightning reviews. This product is easy to use for customers with low tech-literacy like older customers

Capability to perform complex tasks without constant human input

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives