Help Lightning Features

Create a variety of dynamic content to guide your team through different processes.

Ability to create and upload animated videos to supplement process documentation.

Store and manage previously created content.

Based on 13 Help Lightning reviews. Allows users to create a variety of dynamic content to guide your team through different processes.

Allows users to store and manage previously created content 11 reviewers of Help Lightning have provided feedback on this feature.

Allows users to mark up real life objects with AR annotations and other descriptive visuals This feature was mentioned in 17 Help Lightning reviews.

Ability to deploy this solution for multiple users.

Provide your team with video access to remote users.

Virtually add tags and notes to real life objects.

Store, manage and leverage IoT data within the platform.

Ability to integrate to any advice that supports AR.

Map your enviornment in order to create realistic 3D models.

Able to share your desktop screen or an application with the rest of the conference.

Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.

Provides a virtual whiteboard for collaborative use.

Conferences have a text chat feature.

Allows conference participants to notifiy conference hosts when they want to speak.

Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.

Conferences can be recorded for future use with native functionality.

The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.

Allows users to join a conference without requiring a download or a sign-in

Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.

Conferences can be launched within a browser without requiring a user to download an application to their desktop.

Software is available as a downloadable desktop application.

Provides screen sharing options to allow access to view or control real-time activities. 31 reviewers of Help Lightning have provided feedback on this feature.

As reported in 33 Help Lightning reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

As reported in 30 Help Lightning reviews. Provides the ability to record remote access and support sessions.

As reported in 22 Help Lightning reviews. Provides remote access to computers at any time, without an end-user present.

Provides multiple technician support simultaneously. 24 reviewers of Help Lightning have provided feedback on this feature.

Based on 26 Help Lightning reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions. 23 reviewers of Help Lightning have provided feedback on this feature.

Provides pre-session or in-session video call options to resolve issues. This feature was mentioned in 25 Help Lightning reviews.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. 32 reviewers of Help Lightning have provided feedback on this feature.

Implements encryption standards to secure data both in transit and at rest. This feature was mentioned in 26 Help Lightning reviews.

Provides compliance to multiple industry standards like HIPAA and GDPR. 28 reviewers of Help Lightning have provided feedback on this feature.

Allows mobile device access to provide support or connect to your computer from anywhere. 29 reviewers of Help Lightning have provided feedback on this feature.

Provides support across iOS, Mac, Android, PC and other devices. This feature was mentioned in 28 Help Lightning reviews.

Based on 27 Help Lightning reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. This feature was mentioned in 29 Help Lightning reviews.

Based on 14 Help Lightning reviews. Allows users to connect via video chat in order to help fix maintenace or repait issues

As reported in 11 Help Lightning reviews. Allows users to chat with remote support via text

Allows users to submit tickets for service requests in order to help with repairs

Based on 17 Help Lightning reviews. Allows users to access AR visualization through mobile phones

Allows users to integrate AR visualization through AR glasses

Allows users to integrate AR visualization through Tablets and Desktops This feature was mentioned in 14 Help Lightning reviews.

Based on 15 Help Lightning reviews. Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification

Based on 15 Help Lightning reviews. Allows support agents remote access to the customer's smartphone or tablet

Based on 15 Help Lightning reviews. Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution

Allows users to store and manage previously created content 15 reviewers of Help Lightning have provided feedback on this feature.

The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions 15 reviewers of Help Lightning have provided feedback on this feature.

As reported in 15 Help Lightning reviews. Customers and support agents can communicate via text, voice, and chat

The platform is able to provide assistance without human intervention using computer vision technologies to interpret the problem and troubleshoot This feature was mentioned in 15 Help Lightning reviews.

This product is easy to use for customers with low tech-literacy like older customers This feature was mentioned in 15 Help Lightning reviews.

Capability to perform complex tasks without constant human input

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives