[ Help Li... Reviews ](https://www.g2.com/products/help-lightning/reviews) [ Help Li... Reviews ](https://www.g2.com/products/help-lightning/reviews) # Help Lightning Features ##### ## Content (6) Guided Processes Create a variety of dynamic content to guide your team through different processes. Video Ability to create and upload animated videos to supplement process documentation. Content Management Store and manage previously created content. Guided content Allows users to create a variety of dynamic content to guide your team through different processes. Content management Allows users to store and manage previously created content AR annotations Allows users to mark up real life objects with AR annotations and other descriptive visuals Show More ##### ## Product Creation (3) Deployment Ability to deploy this solution for multiple users. Collaborate Provide your team with video access to remote users. Tag Virtually add tags and notes to real life objects. Show More ##### ## Data Storage & Management (3) IoT Data Store, manage and leverage IoT data within the platform. Hardware Ability to integrate to any advice that supports AR. Scan Map your enviornment in order to create realistic 3D models. Show More ##### ## Collaboration Tools (5) Screen Sharing Able to share your desktop screen or an application with the rest of the conference. Presentations Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. Whiteboarding Provides a virtual whiteboard for collaborative use. Live Chat Conferences have a text chat feature. Hand Raising Allows conference participants to notifiy conference hosts when they want to speak. Show More ##### ## Meeting Coordination (4) Scheduling Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software. Recording Conferences can be recorded for future use with native functionality. Participant Permissions The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group. One-Click Join Allows users to join a conference without requiring a download or a sign-in Show More ##### ## Software Type (3) Mobile Offers a mobile app or mobile optimized website to video conference from smartphones or tablets. Browser Application Conferences can be launched within a browser without requiring a user to download an application to their desktop. Desktop Application Software is available as a downloadable desktop application. Show More ##### ## Administration (5) Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Show More ##### ## Communication (4) Text Chat Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. VoIP Provides voice over IP calling solutions. Video Conference Call Provides pre-session or in-session video call options to resolve issues. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Security (2) Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Show More ##### ## Device Support (3) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Show More ##### ## Remote Support (3) Video chat Allows users to connect via video chat in order to help fix maintenace or repait issues Live text chat Allows users to chat with remote support via text Ticket submitting Allows users to submit tickets for service requests in order to help with repairs Show More ##### ## Hardware Integration (3) Mobile phones Allows users to access AR visualization through mobile phones AR glasses Allows users to integrate AR visualization through AR glasses Tablets Allows users to integrate AR visualization through Tablets and Desktops Show More ##### ## Remote Support - Remote Video Support (3) Video Control Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification Live Feed Allows support agents remote access to the customer's smartphone or tablet Video Interaction Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution Show More ##### ## Content - Remote Video Support (2) Content Management Allows users to store and manage previously created content Instruction The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions Show More ##### ## Platform - Remote Video Support (3) Omni-channel Customers and support agents can communicate via text, voice, and chat Self-Service The platform is able to provide assistance without human intervention using computer vision technologies to interpret the problem and troubleshoot Usability This product is easy to use for customers with low tech-literacy like older customers Show More ##### ## Agentic AI - Video Conferencing (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More [ ![Action1](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_54cff0c7d284d4afc2e693a97e1978d9/action1.png "Action1") Sponsored Action1 4.9/5 (1,067) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5 (3,886) ](https://www.g2.com/products/teamviewer/reviews) [ ![Zoho Assist](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Zoho Assist") Zoho Assist 4.7/5 (680) ](https://www.g2.com/products/zoho-assist/reviews) [ ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk") AnyDesk 4.5/5 (1,077) ](https://www.g2.com/products/anydesk/reviews) [ View All Alternatives ](https://www.g2.com/products/help-lightning/competitors/alternatives) Help Lightning Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a739b69cb19d4237def14e5fd820a357/sightcall.png "Product Avatar Image") SightCall 4.6/5 (21) [ Compare Now ](https://www.g2.com/compare/help-lightning-vs-sightcall) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3be5ef2d13ef25e1460fbfb4959ca2c/streem.jpg "Product Avatar Image") Streem 4.6/5 (84) [ Compare Now ](https://www.g2.com/compare/help-lightning-vs-streem) ##### Categories on G2 [ Video Conferencing ](https://www.g2.com/categories/video-conferencing)[ Remote Support ](https://www.g2.com/categories/remote-support)[ Remote Video Support ](https://www.g2.com/categories/remote-video-support) [ AR Collaboration Tools ](https://www.g2.com/categories/ar-collaboration-tools)[ Industrial AR Platforms ](https://www.g2.com/categories/industrial-ar-platforms)[ AR Training Simulator ](https://www.g2.com/categories/ar-training-simulator) Show More ##### Explore More [ Best tools for monitoring workloads in the cloud ](https://www.g2.com/discussions/what-are-the-best-tools-for-monitoring-workloads-in-the-cloud)[ Top-rated p2p software for small businesses ](https://www.g2.com/discussions/top-rated-p2p-software-for-small-businesses)[ Top-rated AI solutions available on AWS Marketplace ](https://www.g2.com/discussions/which-ai-solutions-on-aws-marketplace-are-the-most-impactful-right-now) [ Which financial audit tool integrates with accounting systems for direct data access and audit sampling capabilities? ](https://www.g2.com/discussions/which-financial-audit-tool-integrates-with-accounting-systems-for-direct-data-access-and-audit-sampling-capabilities%20)[ PR Firms in Austin ](https://www.g2.com/categories/pr-firms/locations/austin-tx-us)[ Pros and Cons Details ](https://www.g2.com/products/help-lightning/reviews?qs=pros-and-cons) Show More [ Best tools for monitoring workloads in the cloud ](https://www.g2.com/discussions/what-are-the-best-tools-for-monitoring-workloads-in-the-cloud)[ Top-rated p2p software for small businesses ](https://www.g2.com/discussions/top-rated-p2p-software-for-small-businesses)[ Top-rated AI solutions available on AWS Marketplace ](https://www.g2.com/discussions/which-ai-solutions-on-aws-marketplace-are-the-most-impactful-right-now) [ Which financial audit tool integrates with accounting systems for direct data access and audit sampling capabilities? ](https://www.g2.com/discussions/which-financial-audit-tool-integrates-with-accounting-systems-for-direct-data-access-and-audit-sampling-capabilities%20)[ PR Firms in Austin ](https://www.g2.com/categories/pr-firms/locations/austin-tx-us)[ Pros and Cons Details ](https://www.g2.com/products/help-lightning/reviews?qs=pros-and-cons)