1. [Home](https://www.g2.com/) 2. ... 3. [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) 4. [Help Lightning Discussions](https://www.g2.com/products/help-lightning/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_791cf317b5933b4db0e27a3320c2f56d/help-lightning.png "Product Avatar Image") ](/products/help-lightning/reviews) [ Help Lightning ](/products/help-lightning/reviews) (67)4.8/5 Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com. Show More * * * ### 91.0 Nps Score Already have Help Lightning? ### All Help Lightning Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Help Lightning used for? ](/discussions/what-is-help-lightning-used-for) What is Help Lightning used for? [ Industrial AR Platforms ](https://www.g2.com/tags/industrial-ar-platforms)[ Augmented Reality (AR) Training Simulator Software ](https://www.g2.com/tags/augmented-reality-ar-training-simulator-software)[ Video Conferencing Software ](https://www.g2.com/tags/video-conferencing-software)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software) [ AR Collaboration Tools ](https://www.g2.com/tags/ar-collaboration-tools)[ Remote Video Support Software ](https://www.g2.com/tags/remote-video-support-software) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Help+Lightning+questions+and+get+answers+from+expert+users+in+our+Help+Lightning+Discussions+section.&title=Help+Lightning+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Help+Lightning+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Help+Lightning+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss%0aAsk+Help+Lightning+questions+and+get+answers+from+expert+users+in+our+Help+Lightning+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Help+Lightning+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss%0aAsk+Help+Lightning+questions+and+get+answers+from+expert+users+in+our+Help+Lightning+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") MD Loading... [Mehmet Kağan D.](https://www.g2.com/users/bdf0bd36-0907-4fcd-ab07-686922c60810 "Mehmet Kağan D.") • about 5 years ago Biomedical Technician More Options - [ # What is your biggest aim in producing this application ? ](/discussions/52118-what-is-your-biggest-aim-in-producing-this-application) provide ease of communication [ Video Conferencing Software ](https://www.g2.com/tags/video-conferencing-software)[ AR Training Simulator Software ](https://www.g2.com/tags/ar-training-simulator-software)[ Industrial AR Platforms ](https://www.g2.com/tags/industrial-ar-platforms)[ AR Remote Collaboration Software ](https://www.g2.com/tags/ar-remote-collaboration-software) * * * \<0\>0\>Upvotes 1 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Help+Lightning+questions+and+get+answers+from+expert+users+in+our+Help+Lightning+Discussions+section.&title=Help+Lightning+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Help+Lightning+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Help+Lightning+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss%0aAsk+Help+Lightning+questions+and+get+answers+from+expert+users+in+our+Help+Lightning+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Help+Lightning+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss%0aAsk+Help+Lightning+questions+and+get+answers+from+expert+users+in+our+Help+Lightning+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") RR Loading... [Roel R.](https://www.g2.com/users/eea7f035-8506-4bfe-b164-a5ccea4a1f32 "Roel R.") • about 5 years ago Vice President Services More Options - [ # Have you experienced connection issues in some countries? ](/discussions/50229-have-you-experienced-connection-issues-in-some-countries) We do experience connection issues in some countries/regions, and the local teams tend to switch to whatsapp. I'd like to avoid this. Did you experience the same, how do you deal with motivating your users to keep using the solution when this happens? [ Video Conferencing Software ](https://www.g2.com/tags/video-conferencing-software)[ AR Training Simulator Software ](https://www.g2.com/tags/ar-training-simulator-software)[ Industrial AR Platforms ](https://www.g2.com/tags/industrial-ar-platforms)[ AR Remote Collaboration Software ](https://www.g2.com/tags/ar-remote-collaboration-software) * * * \<0\>0\>Upvotes 1 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Help+Lightning+questions+and+get+answers+from+expert+users+in+our+Help+Lightning+Discussions+section.&title=Help+Lightning+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Help+Lightning+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Help+Lightning+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss%0aAsk+Help+Lightning+questions+and+get+answers+from+expert+users+in+our+Help+Lightning+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Help+Lightning+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss%0aAsk+Help+Lightning+questions+and+get+answers+from+expert+users+in+our+Help+Lightning+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/help-lightning/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/9a1a07d6aa13903ffa6f98111920516b/help-lightning.svg "Product Avatar Image") ### Have you used Help Lightning before? Answer a few questions to help the Help Lightning community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelp-lightning%2Fdiscuss%3Fsmall_ask%3Dhelp-lightning) No ## Top Contributors in Help Lightning 1 NM Loading... ### [Neerav M.](https://www.g2.com/users/816e6c00-225c-4471-b2c6-f4189a07c5d6 "Neerav M.") Dy General Manager - Digitalization 2 pts 2 RR Loading... ### [Roel R.](https://www.g2.com/users/eea7f035-8506-4bfe-b164-a5ccea4a1f32 "Roel R.") Vice President Services 1 pt 3 MD Loading... ### [Mehmet Kağan D.](https://www.g2.com/users/bdf0bd36-0907-4fcd-ab07-686922c60810 "Mehmet Kağan D.") Biomedical Technician 1 pt