# Help Lightning vs Streem Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Streem excels in user experience, particularly with its **no-download** feature, allowing customers to access the platform via a simple link sent through SMS. This has been praised for transforming mobile browsers into powerful diagnostic tools, making it incredibly user-friendly.
- **Users say** that Help Lightning is particularly effective for users on cellular devices, highlighting its **ease of use**. Reviewers appreciate how the platform has evolved over the years, making the setup process more straightforward and accessible for all users.
- **According to verified reviews** , Streem has a higher overall satisfaction score, with users noting its **centralized video and communication** capabilities. They find it easy to access recordings and training videos, which enhances their day-to-day usability.
- **Reviewers mention** that Help Lightning provides excellent support, with a high quality rating. Users feel that the platform is very helpful in assisting them with their issues, which contributes to a positive experience when seeking help.
- **G2 reviewers highlight** that Streem's implementation process is quick and intuitive, with many users praising its **3D annotation** and high-resolution capture features. This makes it a strong choice for teams looking for efficient collaboration tools.
- **Users report** that while Help Lightning has a solid rating for ease of administration, Streem outperforms it slightly in overall ease of use and setup, making it a more attractive option for teams that prioritize a seamless onboarding experience.



---
## Frequently Asked Questions

### What is the difference between Streem vs Help Lightning?

Streem and Help Lightning differ most in their reviewer-cited strengths, with Streem excelling in ease of setup and Help Lightning leading in quality of support.

| [Streem](https://www.g2.com/products/streem/reviews) | [Help Lightning](https://www.g2.com/products/help-lightning/reviews) |
| --- | --- |
| G2 Rating (reviews): 4.5/5 (86 reviews) | 4.8/5 (67 reviews) |
| Largest Segment: Mid-Market | Mid-Market |
| Ease of Setup score: 9.4 | 9.1 |
| Quality of Support score: 9.2 | 9.5 |
| Top Reviewer-Cited Strength: Ease of Use (17 all-time mentions) | Customer Support (5 all-time mentions) |



### How do the pricing models of Streem and Help Lightning compare?

Help Lightning is rated higher for value, with a stronger Price/Cost satisfaction score than Streem.

- **Streem:** In recent reviews, several users mention rising costs and managing multiple subscriptions as pain points, though many still find the platform valuable for its features and efficiency gains.
- **Help Lightning:** Reviewers highlight the product's value, with only occasional mentions of price being steep, but generally agree that the benefits justify the cost.



### What are the best alternatives to Streem and Help Lightning?

The top three alternatives to Streem and Help Lightning are TeamViewer, Zoom Workplace, and Zoho Assist.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Streem](https://www.g2.com/products/streem/reviews) | 4.5/5 (86 reviews) | Mid-Market | Rising costs noted in recent reviews | Ease of Use (17 all-time mentions) |
| [Help Lightning](https://www.g2.com/products/help-lightning/reviews) | 4.8/5 (67 reviews) | Mid-Market | Generally seen as worth the price | Customer Support (5 all-time mentions) |
| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4155 reviews) | Small-Business | — | Remote access and support capabilities |
| [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5 (56562 reviews) | Small-Business | — | Video conferencing reliability and scalability |
| [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5 (719 reviews) | Small-Business | — | Ease of remote support and usability |



### Which Video Conferencing features should I prioritize when comparing Streem and Help Lightning?

Buyers should prioritize ease of use, ease of setup, quality of support, AR and video collaboration features, and screen sharing when comparing Streem and Help Lightning.

- **Ease of Use:** Streem scores 9.4; Help Lightning scores 9.0. Streem has 17 all-time mentions for ease of use, while Help Lightning has 7.
- **Ease of Setup:** Streem scores 9.4; Help Lightning scores 9.1. Streem has 14 all-time mentions for easy setup, Help Lightning has 7.
- **Quality of Support:** Streem scores 9.2; Help Lightning scores 9.5. Help Lightning has 5 all-time mentions for customer support.
- **AR and Video Collaboration Features:** Help Lightning offers AR glasses-AR Remote Collaboration, live text chat, presentations, real-time chat, scheduling, screen sharing, and whiteboarding, which are not listed for Streem.
- **Screen Sharing:** Help Lightning has 4 all-time mentions for screen sharing; Streem does not have this feature listed.



### What are the pros and cons of Streem vs Help Lightning?

Streem's headline strength is ease of use, while Help Lightning's is customer support quality.

- **Streem strengths:** Ease of Use (17 all-time mentions), Easy Setup (14), Features (11), Easy Access (10), Time-saving (10), Intuitive (8), Team Collaboration (8), Easy Communication (7), Reliability (7), Simple (7), Simplicity (7), Audio Quality (6), Connectivity (6), Remote Work (6), Customizability (5), High Quality (5).
- **Streem trade-offs:** Connectivity Issues (10), Limited Customization (6), Delays (5), Learning Curve (5).
- **Help Lightning strengths:** Ease of Use (7), Customer Support (5), Screen Sharing (4), Reliability (3), Team Collaboration (3), Easy Access (2), Intuitive (2), Remote Support (2), Security (2), Service Quality (2), User Interface (2), Video Conferencing (2), Audio Quality (1), Community Support (1).
- **Help Lightning trade-offs:** Delay Issues (4), Connectivity Issues (3), Screen Sharing (3), Screen Resolution (2), Admin Control (1), Audio Issues (1).



### Is Streem or Help Lightning better for small businesses?

Streem and Help Lightning both serve the mid-market segment, but Streem's reviewer sentiment highlights ease of use and setup as especially beneficial for small businesses.

- **Streem:** Largest segment is Mid-Market; reviewers frequently cite ease of use, fast deployment, and minimal onboarding as advantages for small teams.
- **Help Lightning:** Largest segment is Mid-Market; reviewers note ease of use and strong support, but do not emphasize small-business-specific benefits as strongly as Streem.



### Which Video Conferencing platform has better integrations?

Streem and Help Lightning are at parity for integrations, with reviewers mentioning integrations for Streem but not for Help Lightning.

- **Streem:** Recent reviews mention integrations with Salesforce, Slack, and Zapier, with qualitative praise for workflow automation and CRM connectivity.
- **Help Lightning:** No reviewer-cited integrations are mentioned in recent reviews.



### How do Streem and Help Lightning compare on customer support?

Help Lightning scores higher on Quality of Support by 0.3 points, a material difference over Streem.

- **Streem:** Reviewers cite responsive support and helpful onboarding, with 7.0/7.0 scores in multiple recent reviews, but some mention a desire for more advanced support and faster response times.
- **Help Lightning:** Reviewers consistently praise the support team for being quick, helpful, and proactive, with a 9.5 Quality of Support score and 5 all-time mentions for customer support.



### Which is easier to implement, Streem or Help Lightning?

Streem and Help Lightning are at near-parity on Ease of Setup, with Streem at 9.4 and Help Lightning at 9.1, a difference below the materiality threshold.

- **Streem:** Reviewers highlight very easy and fast setup, minimal onboarding, and intuitive configuration, with 14 all-time mentions for easy setup.
- **Help Lightning:** Reviewers describe setup as simple and accessible, with multiple recent reviews noting straightforward implementation and minimal training required.



### Which product has better Video?

Streem and Help Lightning are both highly rated for Video, the most frequently mentioned feature across reviews.

- **Streem:** Video is cited in 6 all-time mentions for audio quality and 5 for high quality, with reviewers praising real-time video clarity, AR annotation, and ease of sharing recordings.
- **Help Lightning:** Video Conferencing is cited in 2 all-time mentions, with reviewers highlighting merged reality, freeze-frame, and overlay features for enhanced video collaboration.



| | Help Lightning | Streem | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 67 | 87 | 

---
## Top Pros & Cons

### Help Lightning

Pros:
- Ease of Use (7 reviews)
- Customer Support (5 reviews)

Cons:
- Delay Issues (4 reviews)
- Connectivity Issues (3 reviews)

### Streem

Pros:
- Ease of Use (17 reviews)
- Easy Setup (14 reviews)

Cons:
- Connectivity Issues (10 reviews)
- Limited Customization (6 reviews)

---
## Ratings Comparison
| Rating | Help Lightning | Streem | 
|---|---|---|
  | **Meets Requirements** | 9.2 (52 reviews) | 9.2 (35 reviews) | 
  | **Ease of Use** | 9.0 (53 reviews) | 9.4 (36 reviews) | 
  | **Ease of Setup** | 9.1 (44 reviews) | 9.4 (24 reviews) | 
  | **Ease of Admin** | 9.5 (33 reviews) | 8.9 (20 reviews) | 
  | **Quality of Support** | 9.5 (53 reviews) | 9.2 (33 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (33 reviews) | 9.6 (19 reviews) | 
  | **Product Direction (% positive)** | 10.0 (51 reviews) | 9.2 (29 reviews) | 

---
## Pricing

### Help Lightning

#### Entry-Level Pricing

Plan: Enterprise 

Price: Starting at $75,000.00 200 License Per Year

Description: Our Enterprise License includes 200 professional licenses, implementation services, and custom support. Additional blocks of licenses can be purchased separately.

Key Features:
- Remote Visual  Guidance suite
- Eco-System integration
- API, SDK access

[Browse all 2 editions](https://www.g2.com/products/help-lightning/pricing)

#### Free Trial

No

### Streem

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **Streem** | N/A | N/A |

#### Additional Functionality

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Industrial AR Platforms

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **Streem** | N/A | N/A |

#### Content

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Guided Processes** | Not enough data | Not enough data | 
| **Video** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 

#### Product Creation

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Deployment** | Not enough data | Not enough data | 
| **Collaborate** | Not enough data | Not enough data | 
| **Tag** | Not enough data | Not enough data | 

#### Data Storage & Management

| Feature | Help Lightning | Streem | 
|---|---|---|
| **IoT Data** | Not enough data | Not enough data | 
| **Hardware** | Not enough data | Not enough data | 
| **Scan** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | 7.8/10 | 7 |
| **Streem** | 8.9/10 | 32 |

#### Collaboration Tools

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Screen Sharing** | 6.4 (6 reviews) | Feature Not Available | 
| **Presentations** | 6.3 (5 reviews) | Feature Not Available | 
| **Whiteboarding** | 6.4 (6 reviews) | Feature Not Available | 
| **Real-Time Chat** | Not enough data | Feature Not Available | 
| **Hand Raising** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | Not enough data | 
| **Private Chat** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Scheduling** | Not enough data | Feature Not Available | 
| **Video Call Recording** | 8.3 (6 reviews) | 9.3 (20 reviews) | 
| **Participant Permissions** | Not enough data | 8.4 (17 reviews) | 
| **One-Click Join** | 8.1 (6 reviews) | 9.1 (16 reviews) | 
| **Video Streaming** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Event Scheduling** | Not enough data | Not enough data | 

#### Software Type

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Mobile** | 9.2 (6 reviews) | 9.2 (10 reviews) | 
| **Browser Application** | 9.0 (5 reviews) | 8.9 (15 reviews) | 
| **Desktop Application** | 9.0 (5 reviews) | 8.7 (14 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Video Support** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Registration Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Breakout Rooms** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto Framing** | Not enough data | Not enough data | 
| **On-Demand Webcasting** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Two Way Audio & Video** | Not enough data | Not enough data | 
| **User Profiles** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **Polls/Voting** | Not enough data | Not enough data | 
| **Event Management** | Not enough data | Not enough data | 
| **Brand Management** | Not enough data | Not enough data | 
| **HD Audio/Video** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Host Controls** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | 8.8/10 | 35 |
| **Streem** | N/A | N/A |

#### Administration

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Screen Sharing** | 9.3 (31 reviews) | Not enough data | 
| **File Sharing** | 8.8 (33 reviews) | Not enough data | 
| **Session Recording** | 9.6 (30 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.1 (22 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.1 (24 reviews) | Not enough data | 
| **Multi-Monitor Support** | Feature Not Available | Not enough data | 

#### Maintenance

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Remote Reboot** | Feature Not Available | Not enough data | 
| **Remote Printing** | Feature Not Available | Not enough data | 

#### Communication 

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Text Chat** | 8.5 (26 reviews) | Not enough data | 
| **VoIP** | 8.2 (23 reviews) | Not enough data | 
| **Video Conference Call** | 8.9 (25 reviews) | Not enough data | 
| **Screen Annotations** | 9.2 (32 reviews) | Not enough data | 

#### Security

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Data Encryption** | 9.0 (26 reviews) | Not enough data | 
| **Compliance** | 8.9 (28 reviews) | Not enough data | 

#### Device Support

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Mobile Device Access** | 9.0 (29 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.8 (28 reviews) | Not enough data | 
| **Cross-Platform** | 8.7 (27 reviews) | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Reporting** | 8.6 (29 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### AR Collaboration Tools

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | 8.8/10 | 20 |
| **Streem** | 9.1/10 | 15 |

#### Remote Support

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Video chat** | 9.3 (14 reviews) | 9.7 (10 reviews) | 
| **Live text chat** | 8.0 (11 reviews) | Feature Not Available | 
| **Ticket submitting** | 8.5 (9 reviews) | Not enough data | 

#### Hardware Integration

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Mobile phones** | 9.0 (17 reviews) | 9.1 (9 reviews) | 
| **AR glasses** | 9.0 (8 reviews) | Feature Not Available | 
| **Tablets** | 8.9 (14 reviews) | 8.7 (9 reviews) | 

#### Content

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Guided content** | 9.1 (13 reviews) | Not enough data | 
| **Content management** | 8.6 (11 reviews) | 9.6 (9 reviews) | 
| **AR annotations** | 9.0 (17 reviews) | 8.5 (8 reviews) | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | 8.1/10 | 15 |
| **Streem** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Video Control** | 8.6 (15 reviews) | Not enough data | 
| **Live Feed** | 8.2 (15 reviews) | Not enough data | 
| **Video Interaction** | 8.4 (15 reviews) | Not enough data | 

#### Content - Remote Video Support

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Content Management** | 8.2 (15 reviews) | Not enough data | 
| **Instruction** | 7.9 (15 reviews) | Not enough data | 

#### Platform - Remote Video Support

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Omni-channel** | 8.0 (15 reviews) | Not enough data | 
| **Self-Service** | 7.4 (15 reviews) | Not enough data | 
| **Usability** | 7.8 (15 reviews) | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **Streem** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Help Lightning | Streem | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools)

**Unique to Help Lightning (4):** [Industrial AR Platforms](https://www.g2.com/categories/industrial-ar-platforms), [Augmented Reality (AR) Training Simulator Software](https://www.g2.com/categories/ar-training-simulator), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)

**Unique to Streem (2):** [Augmented Reality (AR) SDK Software](https://www.g2.com/categories/ar-sdk), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | Help Lightning | Streem | 
|---|---|---|
| **Small-Business** | 21.0% | 20.7% | 
| **Mid-Market** | 41.9% | 55.2% | 
| **Enterprise** | 37.1% | 24.1% | 

### By Industry

#### Help Lightning

- **Chemicals:** 14.5%
- **Information Technology and Services:** 11.3%
- **Mechanical or Industrial Engineering:** 9.7%
- **Medical Devices:** 9.7%
- **Hospital & Health Care:** 8.1%
- **Consumer Services:** 4.8%
- **Retail:** 4.8%
- **Computer Hardware:** 3.2%
- **Machinery:** 3.2%
- **Gambling & Casinos:** 3.2%
- **Other:** 27.4%

#### Streem

- **Consumer Services:** 14.0%
- **Oil & Energy:** 10.0%
- **Real Estate:** 8.0%
- **Manufacturing:** 6.0%
- **Utilities:** 6.0%
- **Business Supplies and Equipment:** 6.0%
- **Retail:** 6.0%
- **Airlines/Aviation:** 4.0%
- **Computer Software:** 4.0%
- **Consumer Electronics:** 4.0%
- **Other:** 32.0%

---
## Alternatives

### Alternatives to Help Lightning

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4197 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (742 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1101 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56382 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (621 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (519 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5038 reviews)
- [Livestorm](https://www.g2.com/products/livestorm/reviews) — 4.4/5 stars (1738 reviews)
- [Whereby Meetings](https://www.g2.com/products/whereby-meetings/reviews) — 4.6/5 stars (1160 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)

### Alternatives to Streem

- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56382 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4197 reviews)
- [Livestorm](https://www.g2.com/products/livestorm/reviews) — 4.4/5 stars (1738 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19344 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48217 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18926 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17128 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5867 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4215 reviews)
- [Riverside](https://www.g2.com/products/riverside/reviews) — 4.8/5 stars (1755 reviews)

---
## Top Discussions

### Help Lightning

- Title: [What is your biggest aim in producing this application ?](https://www.g2.com/discussions/52118-what-is-your-biggest-aim-in-producing-this-application) — 1 comment, 1 upvote
  > **Top comment:** "Virtual Interactive Presence"
- Title: [Have you experienced connection issues in some countries?](https://www.g2.com/discussions/50229-have-you-experienced-connection-issues-in-some-countries) — 1 comment, 1 upvote
  > **Top comment:** "We do experience connection issues at some sites and locations, and the project teams tend to switch to MS Teams & Cisco Webex. I'd like to avoid this. 
I..."

### Streem

- Title: [What is stream used for?](https://www.g2.com/discussions/streem-what-is-stream-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "StreemCore is an enterprise no-download video tool that helps companies quickly see what their customers see to reduce support diagnosis and resolution..."
- Title: [What would be the best way to use streem without needing the wifi and use only cellular data?](https://www.g2.com/discussions/37303-what-would-be-the-best-way-to-use-streem-without-needing-the-wifi-and-use-only-cellular-data) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Thanks for reaching out! Sorry to hear you've experienced this issue on cellular data. As with any video/audio software, the best experience is always..."
- Title: [I love the service. Can you have group meetings on streem?](https://www.g2.com/discussions/37300-i-love-the-service-can-you-have-group-meetings-on-streem) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Great question, Danielle. We hear you! This would be a great feature. Even though multi-party Streem is not currently available, we have heard that this..."
- Title: [Is the subscription free?](https://www.g2.com/discussions/37279-is-the-subscription-free) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We have multiple price plans depending on your needs. Check them out here: https://www.g2.com/products/streem/pricing"
- Title: [all set great service](https://www.g2.com/discussions/37201-all-set-great-service) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Thanks, Kimberly! We love hearing this! Keep in touch. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/help-lightning-vs-streem)