Compare Help Lightning and Streem 
At a Glance
Market Segments
Mid-Market (41.9% of reviews)
Mid-Market (54.7% of reviews)
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
No pricing available
Help Lightning
Star Rating
(67)4.8 out of 5
Market Segments
Mid-Market (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
Browse all 2 pricing plansStreem
Star Rating
(81)4.6 out of 5
Market Segments
Mid-Market (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about StreemSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Streem excels in user experience, particularly for remote collaboration and visual communication. Users appreciate its real-time annotations and recording features, which enhance clarity during inspections and team discussions.
- Users say Help Lightning is particularly effective for mobile users, highlighting its ease of use on cellular devices. This accessibility has made it a go-to solution for many, especially as it has evolved significantly over the past few years.
- Reviewers mention that Streem's implementation process is quick and intuitive, making it easier for teams to get started. Users have noted how simple it is to share updates and stay aligned, which is crucial for maintaining productivity.
- According to verified reviews, Help Lightning shines in providing quality support, with users noting its effectiveness in assisting with user issues. This strong support system can be a deciding factor for teams that prioritize customer service.
- G2 reviewers highlight that while both products have strong features, Streem's augmented reality tools stand out. Users love the ability to draw directly on the customer's screen, which significantly improves troubleshooting efficiency and reduces confusion.
- Users report that Help Lightning has a slight edge in administrative ease, with many finding it easier to manage compared to Streem. This can be particularly beneficial for larger teams that require streamlined administrative processes.
Pricing
Entry-Level Pricing
Help Lightning
Enterprise
Starting at $75,000.00
200 License Per Year
Our Enterprise License includes 200 professional licenses, implementation services, and custom support. Additional blocks of licenses can be purchased separately.
- Remote Visual Guidance suite
- Eco-System integration
- API, SDK access
Streem
No pricing availableFree Trial
Help Lightning
No trial information availableStreem
No trial information availableRatings
Meets Requirements
9.2
52
9.2
33
Ease of Use
9.0
53
9.5
34
Ease of Setup
9.1
44
9.4
22
Ease of Admin
9.5
33
9.0
18
Quality of Support
9.5
53
9.2
31
Has the product been a good partner in doing business?
9.6
33
9.6
17
Product Direction (% positive)
10.0
51
9.1
27
Features by Category
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Storage & Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
6.4
6
Feature Not Available
6.3
5
Feature Not Available
6.4
6
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Coordination
Not enough data
Feature Not Available
8.3
6
9.2
19
Not enough data
8.4
17
8.1
6
9.0
15
Software Type
9.2
6
9.1
9
9.0
5
8.8
14
9.0
5
8.7
14
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
31
Not enough data
8.8
33
Not enough data
9.6
30
Not enough data
8.1
22
Not enough data
8.1
24
Not enough data
Feature Not Available
Not enough data
Maintenance
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.5
26
Not enough data
8.2
23
Not enough data
8.9
25
Not enough data
9.2
32
Not enough data
Security
9.0
26
Not enough data
8.9
28
Not enough data
Device Support
9.0
29
Not enough data
8.8
28
Not enough data
8.7
27
Not enough data
Performance
8.6
29
Not enough data
Remote Support
9.3
14
9.7
10
8.0
11
Feature Not Available
8.5
9
Not enough data
Hardware Integration
9.0
17
9.1
9
9.0
8
Feature Not Available
8.9
14
8.7
9
Content
9.1
13
Not enough data
8.6
11
9.6
9
9.0
17
8.5
8
Remote Support - Remote Video Support
8.6
15
Not enough data
8.2
15
Not enough data
8.4
15
Not enough data
Content - Remote Video Support
8.2
15
Not enough data
7.9
15
Not enough data
Platform - Remote Video Support
8.0
15
Not enough data
7.4
15
Not enough data
7.8
15
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Lightning and Streem are categorized as Video Conferencing and AR Collaboration Tools
Unique Categories
Help Lightning is categorized as Industrial AR Platforms, AR Training Simulator, Remote Support, and Remote Video Support
Streem is categorized as AR SDK and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Help Lightning
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Streem
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Chemicals
14.5%
Information Technology and Services
11.3%
Mechanical or Industrial Engineering
9.7%
Medical Devices
9.7%
Hospital & Health Care
8.1%
Other
46.8%
Consumer Services
14.6%
Oil & Energy
10.4%
Real Estate
8.3%
Manufacturing
6.3%
Utilities
6.3%
Other
54.2%
Discussions
What is your biggest aim in producing this application ?
1 Comment
NM
Virtual Interactive PresenceRead more
Have you experienced connection issues in some countries?
1 Comment
NM
We do experience connection issues at some sites and locations, and the project teams tend to switch to MS Teams & Cisco Webex. I'd like to avoid this.
I...Read more
Help Lightning has no more discussions with answers
What is stream used for?
1 Comment
Official Response from Streem
StreemCore is an enterprise no-download video tool that helps companies quickly see what their customers see to reduce support diagnosis and resolution...Read more
What would be the best way to use streem without needing the wifi and use only cellular data?
1 Comment
Official Response from Streem
Thanks for reaching out! Sorry to hear you've experienced this issue on cellular data. As with any video/audio software, the best experience is always...Read more
I love the service. Can you have group meetings on streem?
1 Comment
Official Response from Streem
Great question, Danielle. We hear you! This would be a great feature. Even though multi-party Streem is not currently available, we have heard that this...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
