--- title: Help Lightning Reviews meta\_title: 'Help Lightning Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 67 reviews by the users' company size, role or industry to find out how Help Lightning works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 67 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Augmented Reality url: https://www.g2.com/categories/augmented-reality --- # Help Lightning Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Help Lightning but has limited features. Are you part of the Help Lightning team? [Upgrade your plan](https://my.g2.com/help-lightning/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com. * * * Seller [Help Lightning](https://www.g2.com/sellers/help-lightning) Discussions [Help Lightning Community](https://www.g2.com/products/help-lightning/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Kevin Johnson Show More ## Pricing Pricing provided by Help Lightning. ### Enterprise Starting at $75,000.00 200 License Per Year ### Enterprise Complete Starting at $150,000.00 500 License Per Year [ View More Pricing Information ](https://www.g2.com/products/help-lightning/pricing) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ ![AnyDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AnyDesk") AnyDesk 4.5/5(1,103) ](https://www.g2.com/products/anydesk/reviews) [ View All Alternatives ](https://www.g2.com/products/help-lightning/competitors/alternatives) ## User Insights Average based on 67 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Help Lightning Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow App Engine ](https://www.g2.com/products/servicenow-app-engine/reviews) Show More KM Kevin M. Service Desk Analyst Small-Business (50 or fewer emp.) 10/21/2025 "Visually Appealing and User-Friendly, But Video Downloads Are Slow" 4/5 What do you like best about Help Lightning? It make things more visually and easy to see Review collected by and hosted on G2.com. What do you dislike about Help Lightning? It takes a little while to download the video Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? I can see wires and things that normally some people who does not work on SD will not know Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JQ Juana Q. Service Desk Agent Enterprise (\> 1000 emp.) 2/6/2025 "Very helpful but I would like to have more than 2 minutes in the screen sharing option" 4/5 What do you like best about Help Lightning? I love the tool for screensharing because I can guide the users properly or I can record the error the user is encountering and sent it to Level 2 teams. Specially for LUCE issues. Review collected by and hosted on G2.com. What do you dislike about Help Lightning? But at the same time I don´t like the time frame for the screensharing. I can undesrtand that maybe is a security method but it would be great if it last at least 5 minutes. Also I don´t like that videos take a lot to download. Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? Hardware issues, helping to solve it in a remote way Applications issues Access issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Chemicals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Chemicals") UC Verified User in Chemicals Enterprise (\> 1000 emp.) 2/5/2025 "Great tool for customer support." 3.5/5 What do you like best about Help Lightning? The possibility to freeze the image and make annotations in real time. Review collected by and hosted on G2.com. What do you dislike about Help Lightning? The use in Brazil is hindered by the low quality of internet connections on the clients' site. Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? Remote troubleshooting of failures in equipment installed at clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") UC Verified User in Civil Engineering Small-Business (50 or fewer emp.) 10/8/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Best VRA I have come accross." 4/5 What do you like best about Help Lightning? Very useful for our site acceptance test with VRA Review collected by and hosted on G2.com. What do you dislike about Help Lightning? Product feature needs to improve for fast boot and smoother navigation with HD visuals. Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? Reduct cost and risk of travel Easy Availability of expert for any solution Especially useful during current pandemic situation Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller VW vivian w. technical suport application Enterprise (\> 1000 emp.) 3/31/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "used in my work" 3.5/5 What do you like best about Help Lightning? having the feeling of being on the spot with the client helps me a lot in the pandemic. Review collected by and hosted on G2.com. What do you dislike about Help Lightning? greatly increases battery consumption and crashes a lot if you don’t have an excellent connection on your phone Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? I was able to use it in my online training and it helps me to go to the client, feeling more safe. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MW Michael W. Service support tech Mid-Market (51-1000 emp.) 4/1/2021 "Great tool for tech support" 4/5 What do you like best about Help Lightning? That I can see the problem, the tech is having and can make marks on the screen what they need to check. Review collected by and hosted on G2.com. What do you dislike about Help Lightning? When a third person joins, the screen lags. Review collected by and hosted on G2.com. Recommendations to others considering Help Lightning: Great tool for technicians Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? The miscommunication over the phone is helped by seeing what they are seeing. Review collected by and hosted on G2.com. Show More Response from Tim Tyrell-Smith of Help Lightning [Editedit](https://www.g2.com/survey_responses/help-lightning-review-4670122/official_response/edit) Hi Michael and thanks for you review. Glad to hear your techs are able to be more effective with Help Lightning. We love to hear stories tied to better, more precise video collaboration! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") AM Verified User in Mechanical or Industrial Engineering Mid-Market (51-1000 emp.) 3/31/2021 "A promising AR Platform with very good support." 4/5 What do you like best about Help Lightning? AR/Merged reality, hence extending the virtual presence. Allows to effectively communicate. Review collected by and hosted on G2.com. What do you dislike about Help Lightning? Tessleration tools, ready to use, compared to what the competition offers. Review collected by and hosted on G2.com. What problems is Help Lightning solving and how is that benefiting you? Remote Support and equipment installation. A very effective communication tool. Review collected by and hosted on G2.com. Show More Response from Tim Tyrell-Smith of Help Lightning [Editedit](https://www.g2.com/survey_responses/help-lightning-review-4668985/official_response/edit) Hi and thanks for your review. Glad to hear you are able to benefit from being virtually side-by-side during equipment installs. We continue to improve our solution with regular updates and look forward to your continued feedback. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Help Lightning? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Help Lightning ](https://www.g2.com/products/help-lightning/discussions/new) GU Guest User What is Help Lightning used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-help-lightning-used-for) MD Mehmet Kağan Demir • Last activity almost 5 years ago What is your biggest aim in producing this application ? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/52118-what-is-your-biggest-aim-in-producing-this-application) [ View all Discussions ](https://www.g2.com/products/help-lightning/discuss) ## Pricing Options Pricing provided by Help Lightning. ### Enterprise Starting at $75,000.00 200 License Per Year ### Enterprise Complete Starting at $150,000.00 500 License Per Year [ View More Pricing Information ](https://www.g2.com/products/help-lightning/pricing) Help Lightning Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a739b69cb19d4237def14e5fd820a357/sightcall.png "Product Avatar Image") SightCall 4.6/5(21) [ Compare Now ](https://www.g2.com/compare/help-lightning-vs-sightcall) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3be5ef2d13ef25e1460fbfb4959ca2c/streem.jpg "Product Avatar Image") Streem 4.5/5(86) [ Compare Now ](https://www.g2.com/compare/help-lightning-vs-streem) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_13aba37ae908d9cf29a2452925257ccc/dynamics-365-remote-assist.jpeg "Product Avatar Image") Dynamics 365 Remote Assist 4.1/5(17) [ Compare Now ](https://www.g2.com/compare/dynamics-365-remote-assist-vs-help-lightning) ##### ##### Help Lightning Features Administration Screen Sharing File Sharing Session Recording Communication Text Chat VoIP Video Conference Call Security Data Encryption Compliance Device Support Mobile Device Access Multi-Platform Support Cross-Platform [ View More Features ](https://www.g2.com/products/help-lightning/features) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[Remote Support](https://www.g2.com/categories/remote-support)[Remote Video Support](https://www.g2.com/categories/remote-video-support) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[Remote Support](https://www.g2.com/categories/remote-support)[Remote Video Support](https://www.g2.com/categories/remote-video-support)[AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools)[Industrial AR Platforms](https://www.g2.com/categories/industrial-ar-platforms)[AR Training Simulator](https://www.g2.com/categories/ar-training-simulator) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best app development software for rapid prototyping](https://www.g2.com/discussions/best-app-development-software-for-rapid-prototyping)[Is Autodesk Forma worth it for construction data analytics?](https://www.g2.com/discussions/is-autodesk-forma-worth-it-for-construction-data-analytics)[Is ProfitWell Metrics by Paddle worth it as a payment analytics platform for a SaaS company that needs subscription payment analytics, or does Paddle's own analytics cover the same ground?](https://www.g2.com/discussions/is-profitwell-metrics-by-paddle-worth-it-as-a-payment-analytics-platform-for-a-saas-company-that-needs-subscription-payment-analytics-or-does-paddle-s-own-analytics-cover-the-same-ground) [Is job shop management software worth the investment for a 10 to 20 person fabrication shop?](https://www.g2.com/discussions/is-job-shop-management-software-worth-the-investment-for-a-10-to-20-person-fabrication-shop)[Best AI tools for managing repetitive operational tasks](https://www.g2.com/discussions/what-are-the-best-ai-tools-for-managing-repetitive-tasks)[Pros and Cons Details](https://www.g2.com/products/help-lightning/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)