--- title: Help Lightning Reviews meta_title: 'Help Lightning Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 67 reviews by the users' company size, role or industry to find out how Help Lightning works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 67 scale: '5' date_modified: '2026-07-17' parent_category: name: Augmented Reality url: https://www.g2.com/categories/augmented-reality --- # Help Lightning Reviews **Vendor:** Help Lightning **Category:** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) **Average Rating:** 4.8/5.0 **Total Reviews:** 67 ## About Help Lightning Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com. ## Help Lightning Pros & Cons **What users like:** - Users commend the **ease of use** of Help Lightning, making remote support accessible and efficient for everyone. (7 reviews) - Users commend the **exceptional customer support** from Help Lightning, enhancing their team's efficiency and user experience. (5 reviews) - Users value the **screen sharing feature** of Help Lightning for its effectiveness in guiding and troubleshooting efficiently. (4 reviews) - Users praise Help Lightning for its **reliability** and effectiveness, noting its ability to quickly resolve customer issues. (3 reviews) - Users benefit from **effective team collaboration** through Help Lightning, enhancing support and ensuring quicker issue resolutions. (3 reviews) - Easy Access (2 reviews) - Intuitive (2 reviews) - Users appreciate the **remote support capabilities** of Help Lightning, enhancing assistance with real-time visual interaction and guidance. (2 reviews) - Users appreciate the **security of customer data** with Help Lightning, enhancing trust and peace of mind. (2 reviews) - Users appreciate the **high service quality** of Help Lightning, finding it efficient and incredibly easy to use. (2 reviews) **What users dislike:** - Users often face **delay issues** such as slow video downloads and connection drops during troubleshooting sessions. (4 reviews) - Users experience **connectivity issues** , especially with multiple participants, causing disruptions during sessions. (3 reviews) - Users frequently experience **disconnections and time limitations** with screen sharing, leading to confusion and frustration. (3 reviews) - Users frequently face **screen resolution issues** , with blackouts and disconnections hindering effective screen sharing. (2 reviews) - Users experience **connectivity drops** and find the data visuals on the admin platform lacking in detail. (1 reviews) - Users experience **audio issues** with Help Lightning, including lag and freezing during sessions. (1 reviews) - Users experience **connection issues** that make it difficult to initiate calls and can lead to disconnections during troubleshooting. (1 reviews) - Control Issues (1 reviews) - Login Issues (1 reviews) - Mobile App Issues (1 reviews) ## Help Lightning Discussions - [What is your biggest aim in producing this application ?](https://www.g2.com/discussions/52118-what-is-your-biggest-aim-in-producing-this-application) - 1 comment, 1 upvote - [Have you experienced connection issues in some countries?](https://www.g2.com/discussions/50229-have-you-experienced-connection-issues-in-some-countries) - 1 comment, 1 upvote - [View Help Lightning pricing details and edition comparison](https://www.g2.com/products/help-lightning/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+06%3A40%3A03+-0500&secure%5Bsession_id%5D=33099951-8f48-484d-85a3-95f308b3f12c&secure%5Btoken%5D=9a9f1c166aeee61cfef762f7d47734e63f7974a242ced3689f0330ac66094b95&format=llm_user) ## Help Lightning Integrations - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) ## Help Lightning Features **Content** - Guided Processes - Video - Content Management **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling **Remote Support** - Video chat - Live text chat - Ticket submitting **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Product Creation** - Deployment - Collaborate - Tag **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Hardware Integration** - Mobile phones - AR glasses - Tablets **Content - Remote Video Support** - Content Management - Instruction **Data Storage & Management** - IoT Data - Hardware - Scan **Software Type** - Mobile - Browser Application - Desktop Application **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Content** - Guided content - Content management - AR annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Security** - Data Encryption - Compliance **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top Help Lightning Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,942 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (690 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,078 reviews)