Help Lightning Reviews & Product Details

We adore the user-friendly interface of Help Lightning which makes it incredibly easy to use. The fact that anyone can be invited via email or text message without the need for an account is a great feature. Additionally, we make use of the augmented reality feature which works seamlessly with our glasses. Review collected by and hosted on G2.com.

In our opinion, the only drawback would be the price which we find a bit steep. However, we acknowledge that you get what you pay for, so for some, this may not be a downside. Review collected by and hosted on G2.com.

Pictures and video elevate typical phone troubleshooting. Help Lightning puts your hands in front of the customer without having to be there and reduces the confusion of different terminology. Review collected by and hosted on G2.com.

There is a call center mode which mutes the audio when working on a traditional phone call, but there is no way to change audio from inside of a session. You currently have to end the call, change workspace and restart the call Review collected by and hosted on G2.com.

It allows me to be able to help customers in a way I could never before. I can see everything clearly and guide them on what to do and it has made me far more efficient in what I do. Review collected by and hosted on G2.com.

I occasionally run into major networking issues, and some compatibility issues with my programs can sometimes cut my audio but even then the help from the lightning team helps me so much that I don't have much to complain about. Review collected by and hosted on G2.com.

Help Lightning has made my virtual troubleshooting experience more interactive with the customer I am assisting. Help Lightning allows me to be onsite with my customer virtually, see the same thing my customer is seeing and direct my customer to perform tasks based on my assessment of the equipment in question. Review collected by and hosted on G2.com.

Help Lightning depends on the customer's cell service calling for support. Review collected by and hosted on G2.com.

If a picture is worth a thousand words, and a video is worth a thousand pictures, HelpLightning AR is worth a thousand videos! When in a technical pickle, video interactivity is the key to guaranteed success. Review collected by and hosted on G2.com.

Outside connectivity (cellular or WiFi). Most customers want to participate in the interactivity, but some of their devices or bandwidth availability can be limited. This isn't a HL issue, but the most common limitation. Review collected by and hosted on G2.com.

Support better than peers and overall relationship with vendor is first class. Goes above and beyond to help accomplish our internal goals. Review collected by and hosted on G2.com.

A little more flexibility for screen sharing Review collected by and hosted on G2.com.

Easy connectivity using the App and features to help guide the users at ease. Review collected by and hosted on G2.com.

So far the experience has been good and don't have any dislikes to add. Review collected by and hosted on G2.com.

I like that Help Lightning allows us to put a remote expert in the same room as any of our field technicians. Using the Help Lightning tool has sped up our time to find a fix by 25% saving time and money. Review collected by and hosted on G2.com.

At the beginning there was some issue with connectivity in the environments where our technicians work but recent upgrades done by Help Lightning have resolved them. Review collected by and hosted on G2.com.

The user interface is clean and easy to use even for 1st time users. Easy to use to communicate and assist with merged reality to colleagues at faraway sites was a breeze if internet connections are good. Review collected by and hosted on G2.com.

Had some issues at areas with poor data networks in earlier versions but new improvements have reduced such instances. Need a white surface for camera when providing help in merged reality. Sometimes not so easy to find white surface when u need Haha. Review collected by and hosted on G2.com.

Unique features like merged reality, continual system improvements, simplified licensing model, Dedicated customer support Review collected by and hosted on G2.com.

Limitation of nos of participants in a virtual meeting. (It's increased to 6 per call) but still, that is the bottleneck) Review collected by and hosted on G2.com.