Help Lightning Reviews & Product Details

Very simple tool to implement for your team. Easy to promote to your customers being that there are no app purchases or sign on requirements. The team at Help Lightning are very supportive and always looking to help you improve your experience regardless of your location and Timezone - great support! Review collected by and hosted on G2.com.

I don't have any dislikes as my requests for any support are promptly met - thank you HL team Review collected by and hosted on G2.com.

I love the tool for screensharing because I can guide the users properly or I can record the error the user is encountering and sent it to Level 2 teams. Specially for LUCE issues. Review collected by and hosted on G2.com.

But at the same time I don´t like the time frame for the screensharing. I can understand that maybe it is a security method but it would be great if it lasted at least 5 minutes. Also I don´t like that videos take a lot to download. Review collected by and hosted on G2.com.

Help Lightning is a great tool for our specialists and customers to effectively understand each customer's unique situation in their home with their security system. It allows us quickly understand how their equipment is set up and guide the customer through more specific and effective troubleshooting steps, especially when it comes to physical placement/issues and certain customizable software settings. Review collected by and hosted on G2.com.

The only downside is that we currently have to send a link to the customer which can slow the process, but we have plans to integrate it more fully into our systems to make it a seamless experience. Review collected by and hosted on G2.com.

Help Lightning helps us to provide an extended level of Virtual assistance to our customers. The seamless transfer from chat to video call provides a professional approach. Review collected by and hosted on G2.com.

Being able to personalise our call initiation message will be a game changer when that update is available. Eliminating any risk of the initial invite being disregarded as spam. Review collected by and hosted on G2.com.

I love using help lighting because it is a great way to assist customers in helping them resolve their cash recycler issues. You do not have to worry about harvesting data or downloading/paying for anything which gives the end user peace of mind. I also love the draw functions on HL which help guide the customers to the right place. Review collected by and hosted on G2.com.

The only downside to HL is that sometimes it can lag really badly and sometimes the picture mode doesn't always work because the screen will freeze. Review collected by and hosted on G2.com.

I like that is an easy and fast way to see the point of view from someone who is far from us. Review collected by and hosted on G2.com.

The screen sharing functions goes to black after some time (it lasts a little more than 2 minutes). Review collected by and hosted on G2.com.

The share screen is ideal to guide user. Review collected by and hosted on G2.com.

Issues with the connection, sometimes disconnect in the middle of the troubleshoot Review collected by and hosted on G2.com.

To be able to assist users through their camera or their screen to help them resolve their issues with a better and interactive guidance Review collected by and hosted on G2.com.

The situation where the screen sharing gets disconnected from time to time and users have to reconnect and sometimes users don't understand how to do it again. Review collected by and hosted on G2.com.

Easy to use, very good image quality, augmented reality, and the most notable is the speed of assistance Review collected by and hosted on G2.com.

So far there is nothing, only opportunities for improvement, with the connection but unfortunately it depends on external factors Review collected by and hosted on G2.com.

Drawing features since those help better point out the elements on the video for users to help Review collected by and hosted on G2.com.

I can't really think of something I don't like about this application. Review collected by and hosted on G2.com.