--- title: Help Lightning Reviews meta_title: 'Help Lightning Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 67 reviews by the users' company size, role or industry to find out how Help Lightning works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 67 scale: '5' date_modified: '2026-07-13' parent_category: name: Augmented Reality url: https://www.g2.com/categories/augmented-reality --- # Help Lightning Reviews **Vendor:** Help Lightning **Category:** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) **Average Rating:** 4.8/5.0 **Total Reviews:** 67 ## About Help Lightning Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com. ## Help Lightning Pros & Cons **What users like:** - Users appreciate the **ease of use** of Help Lightning, making it simple to implement and support customers effectively. (8 reviews) - Users commend the **responsive customer support** from Help Lightning, enhancing efficiency and user satisfaction significantly. (6 reviews) - Users value the **screen sharing feature** of Help Lightning for its effectiveness in guiding and assisting customers. (4 reviews) - Users praise Help Lightning for its **reliable performance** , enhancing efficiency and customer satisfaction in troubleshooting scenarios. (3 reviews) - Users appreciate the **high service quality** of Help Lightning, finding it efficient and incredibly easy to use. (3 reviews) - Users value the **effective team collaboration** of Help Lightning, enhancing quick resolutions and customer satisfaction. (3 reviews) - Easy Access (2 reviews) - Intuitive (2 reviews) - Users appreciate the **remote support capabilities** of Help Lightning, enhancing assistance with real-time visual interaction and guidance. (2 reviews) - Users appreciate the **security of customer data** with Help Lightning, enhancing trust and peace of mind. (2 reviews) **What users dislike:** - Users experience **delay issues** that hinder smooth connection and can interrupt troubleshooting during calls. (6 reviews) - Users experience **connectivity issues** , particularly with larger groups, leading to frequent disconnections and confusion. (3 reviews) - Users experience **screen resolution issues** with lagging and disconnections during screen sharing, complicating their workflow. (3 reviews) - Users often face **screen sharing disconnections** and issues with the short time frame, which complicates usage. (3 reviews) - Users experience **connection issues** that make it difficult to initiate calls and can lead to disconnections during troubleshooting. (2 reviews) - Users experience **performance delays** with Help Lightning, including lag and frozen video screens during use. (2 reviews) - Users experience **connectivity drops** and find the data visuals on the admin platform lacking in detail. (1 reviews) - Users experience **audio issues** with Help Lightning, including lag and freezing during sessions. (1 reviews) - Control Issues (1 reviews) - Login Issues (1 reviews) ## Help Lightning Discussions - [What is your biggest aim in producing this application ?](https://www.g2.com/discussions/52118-what-is-your-biggest-aim-in-producing-this-application) - 1 comment, 1 upvote - [Have you experienced connection issues in some countries?](https://www.g2.com/discussions/50229-have-you-experienced-connection-issues-in-some-countries) - 1 comment, 1 upvote - [View Help Lightning pricing details and edition comparison](https://www.g2.com/products/help-lightning/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+13%3A00%3A15+-0500&secure%5Bsession_id%5D=69f088b5-d4a8-4e6e-bafc-14bba0d51f72&secure%5Btoken%5D=07d03ceff18b28a0000a3dd64d6903699dd3bc791d405b27aa92fbd52f7ebfe8&format=llm_user) ## Help Lightning Integrations - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) ## Help Lightning Features **Content** - Guided Processes - Video - Content Management **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling **Remote Support** - Video chat - Live text chat - Ticket submitting **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Product Creation** - Deployment - Collaborate - Tag **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Hardware Integration** - Mobile phones - AR glasses - Tablets **Content - Remote Video Support** - Content Management - Instruction **Data Storage & Management** - IoT Data - Hardware - Scan **Software Type** - Mobile - Browser Application - Desktop Application **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Content** - Guided content - Content management - AR annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Security** - Data Encryption - Compliance **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top Help Lightning Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,942 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (690 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,078 reviews)