Help Lightning Reviews & Product Details

It is a great app worth trying out! Very easy to use and is excellent for problem-solving any issues remotely! Review collected by and hosted on G2.com.

One of the benefits that I realized when using Help Lightning is how much easier it makes customer interactions. The ability to circle/draw on the screen also helps guide a customer by pinpointing specific areas that may be hard to find. I use Help Lightning often whenever a customer comes across a problem with one of our products. It allows me to better look at the issue, which ultimately leads to me resolving problems at a much faster pace. Review collected by and hosted on G2.com.

It assists me with specifics because I can pinpoint exactly the area of importance to focus on and to save time and money by not having to travel to a customer's site to perform services. Review collected by and hosted on G2.com.

Using Help Lightning, we can now conduct training, quality checks, compliance, audits, checklists without any travel and within seconds. It speeds up problem-solving and helps promote our culture in one virtual session. Review collected by and hosted on G2.com.

Help Lightning team is very helpful for demonstrate, integrate or train your employees in your organization. The application is working in low bandwith too and works in almost all devices. It is a great alternative solution to other video communication solution with live Merged Reality capabilities. Review collected by and hosted on G2.com.

In 2019, we started with a 6 weeks pilot and started building use cases with business partners. Early 2020, during COVID pandemic, we rolled-out the solution in all continents of our organization, as many technical crews & engineers could not travelled. Help Lightning enabled us to continue delivering for our customers by proposing remote support, virtual audit, remote installation and eliminate some administrative tasks by connecting the right people together. Now we are looking to more integration of Help Lightning in our processes and look for more automation within ERP & IT systems. As the software is working in almost any devices, we did not invest in purchasing Ipad or specific equipments to make it working - for us it was a key enabler to deploy it faster globally. Review collected by and hosted on G2.com.

Do not hesitate to contact HL support if you have problems. They are very quick at replying. Review collected by and hosted on G2.com.

I help customers troubleshooting issues with our products. Our products are complex and delicate machines that require precise handling. By providing effective remote support, we avoid sending an engineer for the repair, and we reduce the downtime of the instrument. Review collected by and hosted on G2.com.

We are using HL to avoid unnecessary dispatches of a field service technician, which is a cost-saver for the organization and the customer. It also helps to minimize downtime for the customer. It also allows for field services resources to be deployed to urgent problems, and al Review collected by and hosted on G2.com.

Need the regulatory compliance securities for Military grade usage Review collected by and hosted on G2.com.

Projects virtuals, gemba walks, product transfers, supplier visits Review collected by and hosted on G2.com.

I have shopped around, attended service industry events, and demonstrated many products....Help Lightning is the easiest to use, quickest to adopt, and best-supported product currently available. Review collected by and hosted on G2.com.

We incorporate the opportunity to use remote help with every single work order we dispatch. Using it while our techs are on site has increased customer satisfaction and reduced costs by shortening time on site, decreasing equipment downtime, decreasing parts consumption, and getting the tech on to the next call faster. Review collected by and hosted on G2.com.

This solution can be an addition to, and part of your on site services; it will not eliminate on site services, however can be complementory both by increasing efficiency in your operations (remote diagnose instead of on site diagnose), provide a fast response to customers, as well as internally to guide and assist junior field technicians. Check out using wearables when hands free is required Review collected by and hosted on G2.com.

- Remote Support between technicians

- Remote site inspections and readiness checks

- Remote 1st diagnose, eg with warranty issues

- Factory Acceptance Tests Review collected by and hosted on G2.com.

Help Lightning is a wonderful tool for saving time and money. My company uses it for 1st level technical troubleshooting. Many times, we troubleshoot when using this tool to resolve issues while connected with the customer to get them working immediately, and sometimes, we mail them a part. The tool can save a Technician from driving to the site and can get the customer up and running faster than waiting on a Technician. When we connect to the customers using this tool, they absolutely love the technology. Review collected by and hosted on G2.com.