HelloFax Reviews & Product Details

The HelloFax website has a nice design with clear instructions on what I need to do to send and receive faxes. After I signed up, I was able to send a fax pretty quickly. I like not having to rely on an office fax machine, which is something that obviously isn't very portable. I can send and receive faxes on the go through the HelloFax website or through my email. Review collected by and hosted on G2.com.

There are some vendors I work with that don't accept online fax communications, so I'll occasionally have to drop by an office service store and pay for a few faxes. It probably wouldn't hurt for the cost of HelloFax to be lower or if we got higher fax limits. Also, I don't like that there isn't a mobile app version of HelloFax. Review collected by and hosted on G2.com.

HelloFax is a very user-friendly online faxing service with tools that almost anyone can use with ease. I can send and receive faxes online and get notifications through email. I get my own unique fax number that can be used to receive faxes from standard fax machines. I can view faxes in the common PDF file format, which makes is both convenient for viewing and sending to others. HelloFax is a highly flexible system that allows me to use their service on a standard computer web browser or through an email client on my phone. Review collected by and hosted on G2.com.

The mobile capabilities are a rather lacking. There is no mobile app I can use to access the HelloFax service. I don't have many file editing features in HelloFax. The sending and receiving limits aren't really that great for what we're paying. Review collected by and hosted on G2.com.

The HelloFax program is very easy to use. Although I use the pay-per-use service for occasional faxing, the plans are competitive to other fax service providers. Notifications of successful faxes are sent via email. No need for a landline phone. Review collected by and hosted on G2.com.

The free service is short. Next is the pay-per-use which can add up if you fax multiple times but don't want a monthly cost because use varies. Review collected by and hosted on G2.com.

Sending a fax can be done either through email or through the web portal. Very little training for end users is required, which is always a plus. Adding and removing users is simple and an email is automatically sent to any new users with instructions on how to send faxes. Porting our existing fax numbers was quick and simple. Review collected by and hosted on G2.com.

The invoices are less than professional. The admin portal isn't as intuitive as it could be. Review collected by and hosted on G2.com.

The convenience and the fact that you no longer need an actual fax machine anymore. Although I find that fax machines will be obsolete in the next few years since we can send pdfs and docs through emails, there are still some places that only accept important docs through mail or fax. Review collected by and hosted on G2.com.

Limited pages, unless you purchased the upgrade. Review collected by and hosted on G2.com.

I like the ease of use. HelloFax is very easy to navigate Review collected by and hosted on G2.com.

I do not dislike anything about HelloFax. Review collected by and hosted on G2.com.

Completely replaced fax machine, tells me that my fax has either sent or failed so I'm not wondering, keeps history of all faxed documents so I can look back at it Review collected by and hosted on G2.com.

There is the rare time that faxes will fail to sent but it might not be the software's issue. I noticed when I fax to a number after hours it might fail but when I try again the next day during normal working hours it will go through so it might be the recipient's issue Review collected by and hosted on G2.com.

The product offered what they said they would. Review collected by and hosted on G2.com.

Hard to navigate, no way to contact customer service, charged several unidentified charges to my card, but my HelloFax says I have never been charged and has not presented an invoice for the services they are allegedly providing. Review collected by and hosted on G2.com.

Paperless ; I really dislike having to deal with paper.From reading ,writing I try as much as possible to be paperless.Thus I am very happy with the paperless nature of Hellofax.Everytime we have been sent a fax message,it is forwarded to our email as a PDF document and when we need to send back a fax, we simply upload the file and send to the recipient fax number,all via the web.No paper,no trouble,no littering.

Secure ; Majorly because it is paperless,we are saved from the hassle of ensuring physical documents are kept in save locations, with no third party access to them.One more reason to dislike paper documents I think.

Integration : Hellofax integrates with Google drive,which is my teams default means to save documents in the cloud.We are able to send documents saved on our Google drive to clients via Fax and also backup faxed documents sent to us in Google drive. Review collected by and hosted on G2.com.

Nothing. Hellofax saved us from those horrible looking machines called FAX. Review collected by and hosted on G2.com.

It is very easy to use. There is an email confirmation that the fax was sent successfully. I also like that you can import files from programs like Google Drive and Dropbox. Review collected by and hosted on G2.com.

I wish there was an option to pay per fax. The free plan allows 5 faxes per month, and the next plan is $9.99 per month. For a small business, there may be a need for more than 5 faxes in one month, but that amount of faxes don't occur every month to make the fee worth it. Review collected by and hosted on G2.com.