# CocoFax vs HelloFax Comparison

---
## Frequently Asked Questions

### What is the difference between HelloFax vs CocoFax?

CocoFax stands out over HelloFax with higher reviewer ratings, stronger support, and a more robust ease-of-setup experience.

| [HelloFax](https://www.g2.com/products/hellofax/reviews) | [CocoFax](https://www.g2.com/products/cocofax/reviews) |
| --- | --- |
| 4.5/5 (57 reviews) | 4.6/5 (188 reviews) |
| Small-Business | Small-Business |
| 8.6 | 9.3 |
| 8.1 | 9.3 |
| Simple, reliable online faxing | Ease of use, integrations, and reliability |



### How do the pricing models of HelloFax and CocoFax compare?

CocoFax is rated higher for value, with a stronger Price/Cost satisfaction score than HelloFax.

- **HelloFax:** Reviewers describe HelloFax as competitively priced and affordable for basic faxing needs, but some mention that its cost can be higher than competitors for advanced features or higher usage.
- **CocoFax:** Reviewers consistently highlight CocoFax's low-cost subscription and strong value for the features provided, with positive sentiment around its pricing structure.



### What are the best alternatives to HelloFax and CocoFax?

The top three alternatives to HelloFax and CocoFax are Documo, iFax, and eFax.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [HelloFax](https://www.g2.com/products/hellofax/reviews) | 4.5/5 (57 reviews) | Small-Business | Competitively priced for basic needs | Simple, reliable online faxing |
| [CocoFax](https://www.g2.com/products/cocofax/reviews) | 4.6/5 (188 reviews) | Small-Business | Low-cost subscription, strong value | Ease of use, integrations, and reliability |
| [Documo](https://www.g2.com/products/documo/reviews) | 4.6/5 (232 reviews) | Small-Business | — | Modern interface and reliability |
| [iFax](https://www.g2.com/products/ifax/reviews) | 4.7/5 (480 reviews) | Small-Business | — | Feature-rich and easy to use |



### Which Online Fax features should I prioritize when comparing HelloFax and CocoFax?

Buyers comparing HelloFax and CocoFax should prioritize Ease of Use, Ease of Setup, Quality of Support, Integrations, and Fax Number management.

- **Ease of Use:** HelloFax scores 9.3, CocoFax scores 9.6.
- **Ease of Setup:** HelloFax scores 8.6, CocoFax scores 9.3.
- **Quality of Support:** HelloFax scores 8.1, CocoFax scores 9.3.
- **Integrations:** CocoFax is cited for integrations with Google, Slack, and Microsoft in recent reviews; HelloFax is mentioned for Google Drive integration in older reviews.
- **Fax Number:** Both products are frequently cited for fax number management and assignment in reviews.



### What are the pros and cons of HelloFax vs CocoFax?

HelloFax's headline strength is simplicity and reliability, while CocoFax excels in ease of use and integrations.

- **HelloFax strengths:** Reviewers highlight simple, reliable online faxing, easy setup, and competitive pricing for basic needs.
- **HelloFax trade-offs:** Some reviewers note limited advanced features, lack of a mobile app, and occasional concerns about customer support responsiveness.
- **CocoFax strengths:** Reviewers cite ease of use (3 all-time mentions), strong integrations, reliable faxing services (4 all-time mentions), and positive experiences with setup and remote work.
- **CocoFax trade-offs:** Trade-offs include billing issues, limited customization, and isolated reports of poor customer support (each with 1 all-time mention).



### Is HelloFax or CocoFax better for small businesses?

CocoFax is the stronger fit for small businesses, with higher satisfaction scores and positive small-business reviewer sentiment.

- **HelloFax:** Largest segment is Small-Business; reviewers appreciate its simplicity and affordability for occasional faxing needs.
- **CocoFax:** Largest segment is Small-Business; reviewers consistently highlight ease of use, quick setup, and integrations as valuable for small agencies and remote teams.



### Which Online Fax platform has better integrations?

CocoFax is favored for integrations, with recent reviewers citing multiple third-party tool connections.

- **HelloFax:** Reviewers mention Google Drive integration in older reviews.
- **CocoFax:** Recent reviews cite integrations with Google, Slack, and Microsoft, with positive sentiment around ease of connecting these tools.



### How do HelloFax and CocoFax compare on customer support?

CocoFax leads on Quality of Support, with a 1.2-point advantage over HelloFax (9.3 vs 8.1).

- **HelloFax:** Reviewers describe support as generally responsive, but some mention slow response times and limited contact options.
- **CocoFax:** Reviewers consistently report positive support experiences, quick responses, and helpful assistance, with only isolated negative feedback.



### Which is easier to implement, HelloFax or CocoFax?

CocoFax is easier to implement, with a 0.7-point higher Ease of Setup score (9.3 vs 8.6).

- **HelloFax:** Reviewers describe setup as straightforward and quick, with minimal training required.
- **CocoFax:** Reviewers highlight very easy setup, rapid onboarding, and smooth implementation for small teams and agencies.



### Which product has better Fax Number?

Fax Number is the most frequently mentioned feature for both HelloFax and CocoFax, with both products supporting dedicated fax numbers and positive reviewer sentiment.

- **HelloFax:** Reviewers frequently mention the ability to obtain and manage a virtual fax number, with positive feedback on reliability and notifications.
- **CocoFax:** Reviewers highlight personalized fax numbers, easy assignment, and reliable fax number management as key benefits.



| | CocoFax | HelloFax | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 188 | 57 | 
| **Largest Market Segment** | Small-Business (73.6% of reviews) | Small-Business (44.6% of reviews) | 
| **Entry Level Price** | $7.99 60 pages Per Month | $0 | 

---
## Top Pros & Cons

### CocoFax

Pros:
- Faxing Services (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Billing Issues (1 reviews)
- Difficult Setup (1 reviews)

### HelloFax

**Not enough data**

---
## Ratings Comparison
| Rating | CocoFax | HelloFax | 
|---|---|---|
  | **Meets Requirements** | 9.5 (131 reviews) | 9.1 (46 reviews) | 
  | **Ease of Use** | 9.6 (131 reviews) | 9.3 (47 reviews) | 
  | **Ease of Setup** | 9.3 (27 reviews) | 8.6 (12 reviews) | 
  | **Ease of Admin** | 9.3 (25 reviews) | 8.5 (13 reviews) | 
  | **Quality of Support** | 9.3 (111 reviews) | 8.1 (38 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (22 reviews) | 8.6 (13 reviews) | 
  | **Product Direction (% positive)** | 8.8 (119 reviews) | 8.0 (46 reviews) | 

---
## Pricing

### CocoFax

#### Entry-Level Pricing

Plan: Lite

Price: $7.99 60 pages Per Month

Key Features:
- Free Local or Toll Free Number
- Email to Fax
- Fax to Email

[Browse all 4 editions](https://www.g2.com/products/cocofax/pricing)

#### Free Trial

Yes

### HelloFax

#### Entry-Level Pricing

Plan: Free

Price: $0

Key Features:
- Fax Pages 5 total
-  Send Faxes
-  International Coverage

[Browse all 4 editions](https://www.g2.com/products/hellofax/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **CocoFax** | N/A | N/A |
| **HelloFax** | N/A | N/A |

#### Additional Functionality

| Feature | CocoFax | HelloFax | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **CocoFax** | 9.2/10 | 116 |
| **HelloFax** | 9.2/10 | 23 |

#### Documents

| Feature | CocoFax | HelloFax | 
|---|---|---|
| **Editing** | 8.9 (86 reviews) | 8.1 (12 reviews) | 
| **Document Signature ** | 9.0 (76 reviews) | 9.6 (13 reviews) | 
| **Storage** | 9.4 (93 reviews) | 8.4 (15 reviews) | 
| **Fax to Email** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 

#### Agentic AI - Online Fax

| Feature | CocoFax | HelloFax | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 

#### Sending

| Feature | CocoFax | HelloFax | 
|---|---|---|
| **Fax Number** | 9.5 (101 reviews) | 9.6 (20 reviews) | 
| **Existing Numbers** | 9.2 (73 reviews) | 9.7 (10 reviews) | 
| **Cross-Platform Sending** | 9.4 (88 reviews) | 9.2 (17 reviews) | 
| **Unlimited Sending** | 8.8 (82 reviews) | 9.2 (11 reviews) | 
| **Contact Management** | 9.2 (87 reviews) | 9.1 (16 reviews) | 
| **Alerts** | 9.5 (92 reviews) | 9.5 (19 reviews) | 
| **Print Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Email to Fax** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CocoFax | HelloFax | 
|---|---|---|
| **Full Text Search** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Delivery Tracking** | Not enough data | Not enough data | 
| **Multiple Format Support** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **FoIP** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Whitelisting/Blacklisting** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Document Templates** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Fax Software](https://www.g2.com/categories/online-fax)




---
## Reviewer Demographics

### By Company Size

| Segment | CocoFax | HelloFax | 
|---|---|---|
| **Small-Business** | 73.6% | 44.6% | 
| **Mid-Market** | 22.0% | 39.3% | 
| **Enterprise** | 4.4% | 16.1% | 

### By Industry

#### CocoFax

- **Hospital & Health Care:** 10.4%
- **Accounting:** 6.6%
- **Education Management:** 5.5%
- **Real Estate:** 4.4%
- **Consumer Services:** 3.8%
- **Health, Wellness and Fitness:** 3.3%
- **E-Learning:** 2.7%
- **Higher Education:** 2.7%
- **Insurance:** 2.7%
- **Medical Practice:** 2.7%
- **Other:** 54.9%

#### HelloFax

- **Health, Wellness and Fitness:** 7.1%
- **Insurance:** 7.1%
- **Marketing and Advertising:** 7.1%
- **Telecommunications:** 5.4%
- **Computer Software:** 5.4%
- **Information Technology and Services:** 5.4%
- **Medical Practice:** 5.4%
- **Accounting:** 3.6%
- **E-Learning:** 3.6%
- **Internet:** 3.6%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to CocoFax

- [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (240 reviews)
- [iFax](https://www.g2.com/products/ifax/reviews) — 4.7/5 stars (480 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1468 reviews)
- [OpenText Core Fax](https://www.g2.com/products/opentext-core-fax/reviews) — 4.5/5 stars (53 reviews)
- [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) — 4.5/5 stars (213 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Fax.Plus](https://www.g2.com/products/alohi-fax-plus/reviews) — 4.6/5 stars (60 reviews)
- [Upland InterFAX](https://www.g2.com/products/upland-interfax/reviews) — 4.6/5 stars (157 reviews)
- [OpenText Fax (RightFax)](https://www.g2.com/products/opentext-fax-rightfax/reviews) — 4.1/5 stars (22 reviews)
- [WestFax](https://www.g2.com/products/westfax/reviews) — 4.8/5 stars (31 reviews)

### Alternatives to HelloFax

- [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (240 reviews)
- [iFax](https://www.g2.com/products/ifax/reviews) — 4.7/5 stars (480 reviews)
- [OpenText Core Fax](https://www.g2.com/products/opentext-core-fax/reviews) — 4.5/5 stars (53 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1468 reviews)
- [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) — 4.5/5 stars (213 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Fax.Plus](https://www.g2.com/products/alohi-fax-plus/reviews) — 4.6/5 stars (60 reviews)
- [OpenText Fax (RightFax)](https://www.g2.com/products/opentext-fax-rightfax/reviews) — 4.1/5 stars (22 reviews)
- [MyFax](https://www.g2.com/products/myfax/reviews) — 2.8/5 stars (10 reviews)
- [Upland InterFAX](https://www.g2.com/products/upland-interfax/reviews) — 4.6/5 stars (157 reviews)

---
## Top Discussions

### CocoFax

- Title: [Can I have a free trial?](https://www.g2.com/discussions/can-i-have-a-free-trial) — 2 comments, 1 upvote
  > **Top comment:** "Yes, I have got a temporary number and  10 pages for free once I registered. If you are required to receive faxes as well, I suggest you try their 14-day..."
- Title: [Send faxes without a fax machine](https://www.g2.com/discussions/send-faxes-without-a-fax-machine) — 2 comments, 1 upvote
  > **Top comment:** "Not at all. You don’t have to use a fax machine or even a telephone line with CocoFax. You just need a working internet connection to send faxes online."
- Title: [How much time can I use the free Fax number as I as it's just for 24 hours?
If have not use 10 free faxes and can I receive fax after 24hours or not plz guide me ?](https://www.g2.com/discussions/how-much-time-can-i-use-the-free-fax-number-as-i-as-it-s-just-for-24-hours-if-have-not-use-10-free-faxes-and-can-i-receive-fax-after-24hours-or-not-plz-guide-me) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "The free fax number you get will always remain active in the free account. However, please note that free users cannot receive but send faxes. "
- Title: [How do I get a app on my iPhone](https://www.g2.com/discussions/how-do-i-get-a-app-on-my-iphone) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Thanks for your query. We'd like to suggest you access the dashboard on your browser via any device without installing any app."
- Title: [How Can I see my received faxes?](https://www.g2.com/discussions/how-can-i-see-my-received-faxes) — 1 comment, 1 upvote
  > **Top comment:** "You can check your received faxes in your Inbox through CocoFax’s online dashboard. "

### HelloFax

- Title: [What is HelloFax used for?](https://www.g2.com/discussions/what-is-hellofax-used-for) — 1 comment
  > **Top comment:** "Fax"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cocofax-vs-hellofax)