--- title: HelloFax Reviews meta_title: 'HelloFax Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 57 reviews by the users' company size, role or industry to find out how HelloFax works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 57 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # HelloFax Reviews **Vendor:** Dropbox **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.5/5.0 **Total Reviews:** 57 ## About HelloFax By removing paper from the process, HelloFax has removed your need to own a fax machine. With HelloFax, everyone in your company can conveniently send and receive faxes online. ## HelloFax Reviews ### 1. HelloFraud **Rating:** 0.5/5.0 stars **Reviewed by:** Michael C. | Senior Cybersecurity Specialist - Information Assurance, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2019 **What do you like best about HelloFax?** Having a vendor that will do ad hoc faxes for you is a great asset. It is just too bad that they cannot get their billing straightened out. **What do you dislike about HelloFax?** I did a 30-day trial and canceled before the 30-day trial was up. I was still charged from July through December 2019 for $9.99, although I had canceled the recurring charge in June 2019. **Recommendations to others considering HelloFax:** Keep a printed copy of the cancellation notice when you cancel your account with them either in a physical or digital format. The vendor DOES NOT have contact information on their site! **What problems is HelloFax solving and how is that benefiting you?** I have had to put in a fraud alert to USAA for this vendor. USAA also had to place a stop payment for this vendor. There is not a contact number on the HelloFax site to contact anyone to inform them. When I closed the account, a screen popped up and said that the recurring charge halted, and I would not charge me again but for any ad hoc faxes that I performed at $0.99/pg. To me, that was fine until they kept charging the $9.99/mo. ### 2. OK products terrible service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2018 **What do you like best about HelloFax?** The product offered what they said they would. **What do you dislike about HelloFax?** Hard to navigate, no way to contact customer service, charged several unidentified charges to my card, but my HelloFax says I have never been charged and has not presented an invoice for the services they are allegedly providing. **Recommendations to others considering HelloFax:** I am paying for a service I am not receiving and there are no invoices that can be found. Seems fraudulent at best. I will update this review if I get a refund. **What problems is HelloFax solving and how is that benefiting you?** Was able to fax transcripts to a university. ### 3. Negative business impact **Rating:** 0.5/5.0 stars **Reviewed by:** Jennifer H. | Owner, Individual & Family Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2018 **What do you like best about HelloFax?** I am VERY disappointed in HelloFax. My HelloFax annual account lapsed without notice so I cannot send/receive faxes and I'm not allowed to quickly set my account back up with the same fax number. I have this fax number on all my business cards and many insurance companies have this fax number and they need to fax me information. HelloFax doesn't have phone customer service nor have you responded to my inquiries to get this straightened out. If this doesn't get fixed asap I will have no choice but to choose another fax number and it won't be with HelloFax and I will make sure everyone knows my issue/huge business impact so they won't use HelloFax either. All I want is my account/number back! Why would you make that so difficult?? **What do you dislike about HelloFax?** I am VERY disappointed in HelloFax. My HelloFax annual account lapsed without notice so I cannot send/receive faxes and I'm not allowed to quickly set my account back up with the same fax number. I have this fax number on all my business cards and many insurance companies have this fax number and they need to fax me information. HelloFax doesn't have phone customer service nor have you responded to my inquiries to get this straightened out. If this doesn't get fixed asap I will have no choice but to choose another fax number and it won't be with HelloFax and I will make sure everyone knows my issue/huge business impact so they won't use HelloFax either. All I want is my account/number back! Why would you make that so difficult?? **Recommendations to others considering HelloFax:** Very poor customer service **What problems is HelloFax solving and how is that benefiting you?** Not having to purchase a fax machine ## HelloFax Discussions - [What is HelloFax used for?](https://www.g2.com/discussions/what-is-hellofax-used-for) - 1 comment - [View HelloFax pricing details and edition comparison](https://www.g2.com/products/hellofax/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A03%3A26+-0500&secure%5Bsession_id%5D=486eab4d-daa5-4d5d-b675-7995f06cd36d&secure%5Btoken%5D=d15c64140c6d7c30acce57d80bbfb7a72512ae782e9dd84694be1ff368b13992&format=llm_user) ## HelloFax Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Editing - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database ## Top HelloFax Alternatives - [Documo](https://www.g2.com/products/documo/reviews) - 4.6/5.0 (225 reviews) - [CocoFax](https://www.g2.com/products/cocofax/reviews) - 4.6/5.0 (184 reviews) - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (466 reviews)