--- title: HelloFax Reviews meta\_title: 'HelloFax Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 57 reviews by the users' company size, role or industry to find out how HelloFax works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 57 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # HelloFax Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by HelloFax but has limited features. Are you part of the HelloFax team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! By removing paper from the process, HelloFax has removed your need to own a fax machine. With HelloFax, everyone in your company can conveniently send and receive faxes online. * * * Seller [Dropbox](https://www.g2.com/sellers/dropbox) Discussions [HelloFax Community](https://www.g2.com/products/hellofax/discuss) Solution Type Best-of-Breed Overview by Matthew Faraclas Show More ## Pricing Pricing provided by HelloFax. ### Free $0 ### Home Office $9.99 per month [ View More Pricing Information ](https://www.g2.com/products/hellofax/pricing) ## Top-Rated Alternatives [ ![Documo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Documo") Documo 4.6/5(230) ](https://www.g2.com/products/documo/reviews) [ ![CocoFax](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CocoFax") CocoFax 4.6/5(188) ](https://www.g2.com/products/cocofax/reviews) [ ![iFax](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "iFax") iFax 4.7/5(480) ](https://www.g2.com/products/ifax/reviews) [ View All Alternatives ](https://www.g2.com/products/hellofax/competitors/alternatives) ## User Insights Average based on 57 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Michael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael C.") MC Michael C. Senior Cybersecurity Specialist - Information Assurance Small-Business (50 or fewer emp.) 12/20/2019 "HelloFraud" 0.5/5 What do you like best about HelloFax? Having a vendor that will do ad hoc faxes for you is a great asset. It is just too bad that they cannot get their billing straightened out. Review collected by and hosted on G2.com. What do you dislike about HelloFax? I did a 30-day trial and canceled before the 30-day trial was up. I was still charged from July through December 2019 for $9.99, although I had canceled the recurring charge in June 2019. Review collected by and hosted on G2.com. Recommendations to others considering HelloFax: Keep a printed copy of the cancellation notice when you cancel your account with them either in a physical or digital format. The vendor DOES NOT have contact information on their site! Review collected by and hosted on G2.com. What problems is HelloFax solving and how is that benefiting you? I have had to put in a fraud alert to USAA for this vendor. USAA also had to place a stop payment for this vendor. There is not a contact number on the HelloFax site to contact anyone to inform them. When I closed the account, a screen popped up and said that the recurring charge halted, and I would not charge me again but for any ad hoc faxes that I performed at $0.99/pg. To me, that was fine until they kept charging the $9.99/mo. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 12/12/2018 "OK products terrible service" 0/5 What do you like best about HelloFax? The product offered what they said they would. Review collected by and hosted on G2.com. What do you dislike about HelloFax? Hard to navigate, no way to contact customer service, charged several unidentified charges to my card, but my HelloFax says I have never been charged and has not presented an invoice for the services they are allegedly providing. Review collected by and hosted on G2.com. Recommendations to others considering HelloFax: I am paying for a service I am not receiving and there are no invoices that can be found. Seems fraudulent at best. I will update this review if I get a refund. Review collected by and hosted on G2.com. What problems is HelloFax solving and how is that benefiting you? Was able to fax transcripts to a university. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jennifer H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer H.") JH Jennifer H. Owner Individual & Family Services Mid-Market (51-1000 emp.) 5/23/2018 "Negative business impact" 0.5/5 What do you like best about HelloFax? I am VERY disappointed in HelloFax. My HelloFax annual account lapsed without notice so I cannot send/receive faxes and I'm not allowed to quickly set my account back up with the same fax number. I have this fax number on all my business cards and many insurance companies have this fax number and they need to fax me information. HelloFax doesn't have phone customer service nor have you responded to my inquiries to get this straightened out. If this doesn't get fixed asap I will have no choice but to choose another fax number and it won't be with HelloFax and I will make sure everyone knows my issue/huge business impact so they won't use HelloFax either. All I want is my account/number back! Why would you make that so difficult?? Review collected by and hosted on G2.com. What do you dislike about HelloFax? I am VERY disappointed in HelloFax. My HelloFax annual account lapsed without notice so I cannot send/receive faxes and I'm not allowed to quickly set my account back up with the same fax number. I have this fax number on all my business cards and many insurance companies have this fax number and they need to fax me information. HelloFax doesn't have phone customer service nor have you responded to my inquiries to get this straightened out. If this doesn't get fixed asap I will have no choice but to choose another fax number and it won't be with HelloFax and I will make sure everyone knows my issue/huge business impact so they won't use HelloFax either. All I want is my account/number back! Why would you make that so difficult?? Review collected by and hosted on G2.com. Recommendations to others considering HelloFax: Very poor customer service Review collected by and hosted on G2.com. What problems is HelloFax solving and how is that benefiting you? Not having to purchase a fax machine Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ## Questions about HelloFax? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about HelloFax ](https://www.g2.com/products/hellofax/discussions/new) GU Guest User • Last activity over 2 years ago What is HelloFax used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-hellofax-used-for) [ View all Discussions ](https://www.g2.com/products/hellofax/discuss) ## Pricing Options Pricing provided by HelloFax. ### Free $0 ### Home Office $9.99 per month ### Professional $19.99 per month [ View More Pricing Information ](https://www.g2.com/products/hellofax/pricing) HelloFax Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a654305de0dd720b0f32e3ee030c3297/documo.png "Product Avatar Image") Documo 4.6/5(230) [ Compare Now ](https://www.g2.com/compare/documo-vs-hellofax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_edbe92b4049fb44cf5d5f49057908b7f/cocofax.png "Product Avatar Image") CocoFax 4.6/5(188) [ Compare Now ](https://www.g2.com/compare/cocofax-vs-hellofax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_28ad0ea059a00eacf4b949663a5f5360/ifax.png "Product Avatar Image") iFax 4.7/5(480) [ Compare Now ](https://www.g2.com/compare/hellofax-vs-ifax) ##### ##### HelloFax Features Documents Editing Document Signature Storage Sending Fax Number Existing Numbers Cross-Platform Sending [ View More Features ](https://www.g2.com/products/hellofax/features) ##### Categories on G2 [Online Fax](https://www.g2.com/categories/online-fax) ##### Explore More [What are the highest rated cloud kitchen management platforms for independent restaurant brands wanting to launch ghost kitchen operations within 30 days?](https://www.g2.com/discussions/what-are-the-highest-rated-cloud-kitchen-management-platforms-for-independent-restaurant-brands-wanting-to-launch-ghost-kitchen-operations-within-30-days)[Which performance management software do big tech firms use](https://www.g2.com/discussions/which-performance-management-software-do-big-tech-firms-use-and-why)[What is the most cost-effective log monitoring tool for SMBs?](https://www.g2.com/discussions/what-is-the-most-cost-effective-log-monitoring-tool-for-smbs) [Which application shielding tools prevent binary reverse engineering while keeping app launch times fast and the user experience clean?](https://www.g2.com/discussions/which-application-shielding-tools-prevent-binary-reverse-engineering-while-keeping-app-launch-times-fast-and-the-user-experience-clean)[Which food safety management solutions maintain reliability and uptime in production environments?](https://www.g2.com/discussions/which-food-safety-management-solutions-maintain-reliability-and-uptime-in-production-environments)[What is the best punch list software for construction projects tracking final defects and rework?](https://www.g2.com/discussions/what-is-the-best-punch-list-software-for-construction-projects-tracking-final-defects-and-rework) [Show MoreShow Less](javascript:void(0);)