--- title: Gusto Reviews meta_title: 'Gusto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Read what the Gusto community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.6 review_count: 12436 scale: '5' date_modified: '2026-08-15' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Gusto Reviews **Vendor:** Gusto **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 12,436 ## About Gusto Gusto is a comprehensive human resources (HR) solution designed to assist businesses in managing their payroll, benefits, hiring, and employee management needs. This platform caters to a wide range of organizations, from startups to established enterprises, providing essential tools that streamline HR processes and enhance team engagement. By consolidating various HR functions into a single, user-friendly interface, Gusto simplifies the complexities of workforce management, allowing businesses to focus on growth and development. Targeted primarily at small to medium-sized businesses, Gusto addresses the unique challenges faced by organizations that may not have extensive HR departments. The platform is particularly beneficial for entrepreneurs and business owners who seek to establish a solid foundation for their workforce without the burden of managing multiple systems. Gusto's features are designed to support various use cases, including onboarding new employees, administering payroll, and managing employee benefits, making it a versatile tool for any growing business. One of Gusto's key features is its payroll management system, which automates calculations and tax filings, ensuring compliance with federal and state regulations. This not only saves time but also reduces the risk of costly errors. Additionally, Gusto offers competitive compensation tools that help businesses benchmark salaries and create attractive compensation packages, which can be crucial for attracting and retaining top talent. The platform also includes benefits administration, allowing employers to offer health insurance, retirement plans, and other perks seamlessly. Moreover, Gusto provides a wealth of management resources, including templates and guides for performance reviews, employee handbooks, and compliance checklists. These resources empower business owners to foster a positive workplace culture and ensure that their teams are well-informed and engaged. Gusto's commitment to customer support further enhances its value, as users can access expert guidance to navigate the complexities of HR management. In summary, Gusto stands out in the HR software category by offering an all-in-one solution that meets the diverse needs of businesses. With its modern features, user-friendly interface, and robust support, Gusto enables organizations to nurture their teams effectively, ensuring that both employees and the business can thrive together. ## Gusto Pros & Cons **What users like:** - Users appreciate Gusto's **ease of use** , enjoying its user-friendly, intuitive features that simplify their experience. (5185 reviews) - Users value the **user-friendly interface** of Gusto, which simplifies payroll and HR tasks with effective automation. (2722 reviews) - Users highlight the **easy setup** of Gusto, appreciating its quick and straightforward initial experience compared to others. (2700 reviews) - Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. (2678 reviews) - Users appreciate the **user-friendly interface** of Gusto, making payroll tasks smooth and efficient to manage. (2263 reviews) - Users commend Gusto for its **user-friendly interface** , which simplifies complex tasks and enhances productivity effortlessly. (2209 reviews) - Easy Payroll (1970 reviews) - Intuitive (1912 reviews) - Users find Gusto a **time-saving solution** that simplifies payroll and hiring processes effortlessly. (1824 reviews) - Users value the **ease of use** of Gusto for payroll, simplifying tasks and enhancing overall efficiency. (1755 reviews) **What users dislike:** - Users find Gusto's **missing features** limiting, lacking intuitive expense handling and advanced reporting options. (619 reviews) - Users face challenges with **poor customer support** , finding it hard to reach representatives when needed. (548 reviews) - Users experience **payroll issues** including confusion with paused payroll confirmations and complications with manual pay entries. (454 reviews) - Users often face **login issues** with Gusto, experiencing repeated logins and integration challenges with their business systems. (415 reviews) - Users note the **limited customization** in Gusto, finding the mobile app less intuitive and lacking advanced features. (409 reviews) - Users find the **time tracking feature lacking** , desiring enhancements for ease of use and better reporting capabilities. (378 reviews) - Users experience **inconsistent support services** , leading to frustration and difficulties in resolving payroll issues effectively. (332 reviews) - Limited Features (331 reviews) - Limited Capabilities (328 reviews) - Slow Loading (301 reviews) ## Gusto Reviews ### 1. Streamlined, Professional, and User-Friendly Payroll with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly B. | Nurse Practitioner, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Gusto?** Gusto is streamlined, clean, professional while still being very user friendly. It lends itself well to payroll for any professional field and is easy to use in both on-site and at-home environments for day-to-day operations. It maintains this ease of use in reviewing past documents, data, and addressing help concerns as well. **What do you dislike about Gusto?** Onboarding can sometimes be difficult as the setup prompts the user to create a business if not accessed directly from an email sent by the managing user. Use across multiple emails can also lead to mix-ups, although navigating between Gusto for multiple jobs is easy enough. **What problems is Gusto solving and how is that benefiting you?** Making payroll easier. ### 2. All-in-One HR, Payroll, and Benefits Made Easy with Gusto **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica T. | Director of Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Gusto?** It is helpful to have Human Resources, Payroll, Employee Profiles, and Benefits Management all through one platform in Gusto. **What do you dislike about Gusto?** Gusto changes the way you input payroll numbers relatively often, about twice a year, and often times it slows down the system, takes time to readjust to, and creates bugs that need to be worked out. **What problems is Gusto solving and how is that benefiting you?** I use Gusto primarily for employee profiles, benefits management, human resources help, and payroll. We use the concierge service and Gusto oftentimes answers my questions the same day that I message them, making things a lot easier for me when I need an answer quickly. ### 3. Fast Payments and Easy Access to Important Documents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2026 **What do you like best about Gusto?** Something helpful about Gusto is how easy it is to access all the important documents. The speed is very fast especially while processing payments. Everything about Gusto was very clear, and questions were easily clarified **What do you dislike about Gusto?** The direct deposit status doesn't always match reality, it shows as 'Complete' but the money doesn't actually hit my bank account until later. It'd be helpful if the app made it clearer whether that's on Gusto's end or my bank's end, so I'm not left wondering where my paycheck is. **What problems is Gusto solving and how is that benefiting you?** Gusto handles payroll processing and direct deposits for me, so I don't have to manually calculate wages or worry about tax withholdings. It saves me time each pay period and gives me a clear record of payments and status in one place. ### 4. Affordable, Feature-Rich Payroll That Scales with Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Nyla I. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Gusto?** What I like most about Gusto is that it’s affordable and includes extra features in its plans that you don’t get with other payroll software. I also appreciate that Gusto can grow with your business, so you don’t have to switch providers as you expand. **What do you dislike about Gusto?** I think the scheduling and timesheet features still have a lot of room for improvement, especially the Projects feature. I’ve had clients switch systems because they needed more robust time reporting (for example, to meet prevailing wage requirements) and a way to post open shifts. **What problems is Gusto solving and how is that benefiting you?** Gusto is definitely curving the market when it comes to integrations, automated taxes, the best customer support I've experienced with payroll software, and makes benefits administration very easy for growing companies. ### 5. User-Friendly and Smooth Performance - Great for small to mid sized companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Gusto?** User-friendly for both admins and end users. It makes single sign-on with Microsoft accounts easy to set up and includes everything a small to mid-size company needs. The initial setup is straightforward, and it’s just as simple to manage ongoing changes. Their support is great and quick to respond. It also makes it easy to view the org hierarchy, so managing departments and employees stays simple. The automated surveys feature is a big plus, and I haven’t noticed any lag or slowdown. I also haven’t experienced any service interruptions. Overall, it feels very affordable compared with other known names out there. I haven’t used the AI yet, but I’ve heard good things about its AI intelligence and automation, including Gus or other Natural langage AI assistants. It needs more features for complicated workflows or integrations. **What do you dislike about Gusto?** It needs more features to support complicated workflows and integrations. It would be great to have a native API or built-in integration tools. Also, it’s not as strong as other systems when it comes to customization for high-end, large companies. **What problems is Gusto solving and how is that benefiting you?** easy use, easy to navigate, easy to create and onboard empoyees. ### 6. Gusto is the BEST. **Rating:** 5.0/5.0 stars **Reviewed by:** Jen A. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Gusto?** Gusto has made payroll super easy for our small organization. We have payroll on auto-pay, and it's wonderful to never have to worry about it. It is accurate and runs on time every pay period. It's also made paying contractors and sending them 1099s very easy. We are big fans! **What do you dislike about Gusto?** No complaints. As we grow, we plan to also add the benefits and paid time off tracking features. **What problems is Gusto solving and how is that benefiting you?** We never have to think about whether payroll will run on time or be accurate. With Gusto, it's always on time and accurate. It's also so easy to pay contractors and to issue them their 1099s at the end of the year. **Official Response from Samantha Castro:** > Hi, Jen. Thank you for sharing your positive experience with Gusto! We're glad to hear that our payroll and contractor payment features have been so beneficial for your organization. We're excited to support you as you expand and add new features. ### 7. User-Friendly App with Convenient 2-Day Early Direct Deposit **Rating:** 4.0/5.0 stars **Reviewed by:** mary p. | paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Gusto?** the app is user friendly and the convenience of the 2 day early direct deposit. It has a very easy process with a very user friendly app to incorporate gusto into my daily routine. It has a very easy process with a very user friendly app to incorporate gusto into my daily routine. It has a very easy process with a very user friendly app to incorporate gusto into my daily routine. **What do you dislike about Gusto?** The the only way to get the early direct deposit is to use the gusto spending account and the fee to transfer to an external bank is high. **What problems is Gusto solving and how is that benefiting you?** Time tracking ### 8. Streamlined Payroll with Seamless QuickBooks Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Gusto?** I like Gusto for its payroll automation and autopilot payroll. The synchronization with QuickBooks is great because it saves me time; I don't have to manually spend time on transactions or accounting into QuickBooks or other accounting software. Additionally, the initial setup of Gusto was super easy. **What do you dislike about Gusto?** If there is a rate change during the pay periods, in the mid cycle I have to prorate the calculations manually instead of Gusto automatically doing it for me. I think there should be a way to toggle between manual or automatic filing for processing at the year end, like in October. **What problems is Gusto solving and how is that benefiting you?** Gusto automates payroll and syncs with QuickBooks, saving me time on accounting tasks. However, when there's a mid-cycle rate change, I still have to manually prorate calculations, which is extra work. ### 9. Easy to Use, Fast Friendly Support—A Payroll Lifesaver for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Paula N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Gusto?** It is easy to use and customer service is fast and friendly! I am a small business and it's really eased up my payroll system. I used to pay a small accounting firm and they were always making mistakes and it was out of my control. **What do you dislike about Gusto?** I am a very small business and it feels expensive. **What problems is Gusto solving and how is that benefiting you?** My problem was having control over my payroll in the past. Now I have control of my payroll! I love not having to collect information from my employees. They enter it all on their own time! I also love the tax forms. They are easy for me as an owner and puts the responsibility on the employee to sign in and get their own documents. ### 10. User-Friendly Payroll Solution with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Carole C. | Owner, Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Gusto?** I really like that Gusto is very simple to use and user-friendly. It's convenient that they have an app my employees can use to check their pay stubs and W-2s. The user-friendly nature helps us get through payroll quickly and enables us to utilize more of the features. Additionally, Gusto has an HR feature that I sometimes use for updating my employee handbook. It's great that they handle all of my tax payments both quarterly for state and federal, so I don't have to figure out the tax payments on my own. The initial setup was very easy, and the customer service was very valuable. They can provide support quickly, including live customer representatives. I also value their simplicity and great customer service, and I've referred Gusto to several colleagues who enjoy using it. I've already recommended Gusto to several friends and colleagues, and I would rate it a 10 out of 10. **What do you dislike about Gusto?** There is nothing to dislike. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for paying contractors and employees. It simplifies tax payments, handling state and federal taxes quarterly. It's user-friendly, speeding up payroll processing. The app lets employees check pay stubs and W-2s easily. The HR feature helps update my employee handbook. ### 11. Essential for Small Business Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney M. | Promotions Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Gusto?** I use Gusto to view checks, look at PTO accrued, and clock my hours. It's nice to keep everything housed in one spot. With a very small company of 13 people, it was challenging not having a way to submit PTO requests. Now, everything is laid out nicely and simply. I like the ability to review hours before the end of the pay period if there are any issues with time tracking. The interface is simple and easy to navigate, keeping everything in one spot, so I always know where to go. During tax season, things will be very simple. I also like the employee contact sheet because I often don't have quick access to everyone's numbers, and this is a great way to have that info on hand. The initial setup was very easy; our brand new office manager could set it up swiftly without issues. Shifting from old-school methods to Gusto is a big upgrade, moving away from printed checks. **What do you dislike about Gusto?** I think a quick tutorial when making an account would be helpful just to walk through all the different ways you can use the app/site. **What problems is Gusto solving and how is that benefiting you?** Gusto lets me view checks, track PTO, and clock hours easily in one spot. It improves PTO management, simplifies time tracking, and provides quick access to colleagues' contact info. ### 12. Reliable Payroll with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kellie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Gusto?** I really like Gusto's payroll services because they are super easy to use and really quick compared to other sites we've used. It's great that it allows a quick turnaround, so if there are any issues or if we need to run payroll later, we have up until the night before to submit, unlike others where you have to do it two to three days in advance. It's also easy to go back and correct any mistakes in payroll. We used Gusto before and switched back because it's been reliable and offers good value for money. **What do you dislike about Gusto?** The document section in Gusto could be improved. While it's great for storing important employee files, I wish we could upload documents that aren't shared with staff but might be needed for future use, like a leave of absence template. It would be convenient to have it on Gusto, ready and filled with necessary text boxes, so I don't have to upload it each time I need to send it to someone. **What problems is Gusto solving and how is that benefiting you?** Gusto provides a reliable HRIS system and excels in payroll, making it quick and easy to use. It allows last-minute payroll changes and easy error corrections. Document management for employee files is beneficial, though uploading non-shared documents could be improved. ### 13. Intuitive, Reliable Payroll with Excellent Support and Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Bekah B. | Marketing Consultant & UI Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Gusto?** The interface of Gusto is very intuitive. I appreciate that there are notifications that remind me to do payroll, submit forms, and call out when I might be eligible for a tax credit due to my specific circumstances. I hae been incredibly pleased by how much Gusto handles for me, putting me at ease when it was time to do my taxes. I appreciate and have valued the Guideline integration as well as I am a solo entrepreneur and hadn't the first idea where to go to start a 401K. I have tried Wave, and Quicken and Gusto is hands down the easiest to use and the most reliable. I did have one one issue where my state tax did not get submitted on time. I received a notice in the mail with a fee. I easily found how to submit a report to customer services who promptly shared that they had fixed the issue and would be issuing me a credit for the small late fee I had incurred. The Customer service is excellent! When comparing pricing for the services provided, Gusto is the utmost overall value for what you get, and I'm 100% satisfied after 6 months of use. **What do you dislike about Gusto?** I absolutely love the invoicing feature, but I would appreciate more of an ability to add in notes or comments for each line item I add. I provide a variety of service and would love to be able to overview what projects the task covered. **What problems is Gusto solving and how is that benefiting you?** It's solving tax payment submissions, running payroll, helping me contribute to my 401K, and helping me create a user-friendly, seamless invoicing system for my clients. ### 14. Time-clock is fine, but AI integration is unprofessional, unnecessary, and inaccurate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Gusto?** The timeclock is easy to use. The information is clear and understandable, and pay periods are clearly defined. **What do you dislike about Gusto?** I greatly dislike all instances of AI integration, and wish that it would be removed completely. I also dislike the integration of predatory "payday loan" companies and personable-sounding emails. Most people interact with their payroll in a way that is strictly professional, and I feel like straying too far from this is leaving your company at risk of seeming too unorganized and unprofessional. Especially the fact that AI is integrated into the review process--I am certain that customers will input feedback which is misconstrued or re-written improperly by the AI, and those reviews will thus be inaccurate and untrustworthy. **What problems is Gusto solving and how is that benefiting you?** Gusto works well to manage my timeclock. I appreciate that I can see an estimate of my upcoming pay period and view schedules. Onboarding was easy. Pricing and performance seem to be on-track with other options. ### 15. Effortlessly Tracks Time, User-Friendly Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Gusto?** I love using Gusto for keeping track of my time because it simplifies my daily tasks by allowing me to clock in and out with ease. The feature to log in on my phone and the option to clock in enhances my user experience significantly. I find it very easy to access, which is crucial for managing my work hours conveniently. The ability to view my check stubs also adds to the overall usefulness of Gusto, providing me with a comprehensive overview of my earnings. Despite needing some time to initially get used to the interface, the daily use has made it intuitive and easy to handle. Overall, Gusto is working out great for me, without any notable issues so far. **What do you dislike about Gusto?** Nothing at the moment. Everything is working out great for me **What problems is Gusto solving and how is that benefiting you?** I find Gusto keeps track of my time effortlessly, allowing me to clock in and out with ease, and quickly view my check stubs, particularly appreciating the accessibility on my phone. ### 16. Saves me so much time and mental energy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Gusto?** I love how it walked me through the hiring process- I knew exactly what forms and information I needed my new employees to complete, how, and when. That was such a relief for me because it was all laid out for me and gave me confidence I had all the right legal pieces in place. **What do you dislike about Gusto?** I keep getting automated emails saying certain things need to be updated, even though they already are. I just haven't taken the time to reach out to customer support to find out how to stop these notifications. I wish there was just a button to say "Yes, I already completed this, stop notifying me" :) **What problems is Gusto solving and how is that benefiting you?** I literally don't have to think about payroll!!! That saves me SO MUCH TIME, energy, and potential anxiety about "is everything submitted properly"- I just follow the directions laid out in Gusto & enter my employee's hours. I'm grateful for how simple it is. ### 17. Streamlined UI and Easy Access to Performance Metrics **Rating:** 4.0/5.0 stars **Reviewed by:** Robert S. | Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Gusto?** The UI feels very streamlined, and the menus are smooth to navigate. While I haven’t been able to interact with any AI portions of the tool yet, the performance metrics are easy to access and review. Onboarding paperwork was kept in easy-to-find places, and I was able to download tax documents without any issues. **What do you dislike about Gusto?** The app is missing an easily accessible menu. Personally, I’d prefer the time off section to be available as a button in the app, the same way it is on the web, because that would make the overall employee experience better. **What problems is Gusto solving and how is that benefiting you?** Gusto is helpful because it keeps everything in one place, whereas our previous system handled payroll and documentation in separate applications. Having it all together makes the process much more streamlined, especially compared with other payroll and time-tracking software I’ve interacted with. ### 18. Convenient Mobile Access, Fast Support, and a User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** IDG E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Gusto?** I love how convenient it is to run on my mobile device whenever I don't have my laptop handy. Customer service is also great and respond within a very timely manner whenever I need help. The entire website is extremely user friendly and it didn't take me long to understand how to do things. **What do you dislike about Gusto?** Some of the reporting features could use some updates. I remember having a hard time trying to find a specific report for my tax paperwork but eventually found something that would suffice. **What problems is Gusto solving and how is that benefiting you?** I like how Gusto offers different packages and add-on's to help me when it's the right time (i.e time tracking, scheduling, expenses, adding my accountant access, etc.). I love how it's something I don't have to add all at once but whenever I'm ready to do so. ### 19. Gusto Makes Payroll, Tax Filings, and Onboarding Effortlessly Efficient. GUSTO is my PARTNER! **Rating:** 5.0/5.0 stars **Reviewed by:** James F. | behavioral health technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Gusto?** What I like best about Gusto is how much time it saves. Payroll, tax filings, and employee onboarding are all streamlined into one easy-to-use platform, which eliminates a lot of administrative stress. The interface is clean and intuitive, so I can quickly find what I need without digging through complicated menus. I also appreciate that many processes are automated, helping reduce mistakes and giving me confidence that payroll is being handled correctly. Overall, it makes running payroll feel much less like a chore and more like a simple task that gets done efficiently. **What do you dislike about Gusto?** What I dislike most about Gusto is that some of the more advanced features are only available through higher-tier plans or add-ons, which can increase costs as your business grows. While customer support is generally helpful, there have been times when getting a detailed answer took longer than I expected. I also wish there were a few more customization options for businesses with unique payroll or reporting needs. None of these issues are deal-breakers, but they're areas where the platform could improve. **What problems is Gusto solving and how is that benefiting you?** Gusto helps solve several common business challenges, including payroll processing, tax compliance, employee onboarding, and recordkeeping. Before using a payroll platform, these tasks can take hours and increase the risk of costly mistakes. By automating payroll calculations, tax filings, and employee documentation, Gusto reduces administrative workload and helps ensure employees are paid accurately and on time. The biggest benefit for me is the time savings and peace of mind. Instead of spending valuable hours managing payroll and compliance tasks manually, I can focus more on growing the business, supporting employees, and handling day-to-day operations with confidence that payroll is being handled correctly. ### 20. Easy Setup and User-Friendly Navigation **Rating:** 4.5/5.0 stars **Reviewed by:** Vanessa M. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Gusto?** I really liked how easy it was to set everything up and how user-friendly it was to learn and navigate. It felt very straightforward from the start. **What do you dislike about Gusto?** The main thing I disliked is that benefit deductions don’t have an option to set them as post-tax. The system automatically assumes they’re pre-tax, and you need to have several things in place for pre-tax deductions to work properly. **What problems is Gusto solving and how is that benefiting you?** Running payroll is much faster than the manual process we had in place before. Employees also love that they can view their pay stubs and PTO without having to ask. ### 21. Solid Payroll with Room for Analytical Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Eishah I. | Business Analyst Tier ll, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Gusto?** I really like Gusto's QuickBooks integration, as it allows parent entries to flow directly into our accounting system without manual input, removing steps where errors often crept in before. This integration has made a significant difference analytically, as the finance team can reconcile from accurate numbers rather than catching discrepancies at month-end. I also appreciate the MOSI acquisition for state compliance monitoring, offering proactive alerts when new state obligations arise from employee relocations instead of discovering them at year-end. This provides valuable compliance intelligence that genuinely helps the business, going beyond just automating manual tasks. **What do you dislike about Gusto?** What I think needs to be improved with Gusto is the reporting. It's where Gusto consistently falls short for those with analytical needs. Building a report to answer specific business questions almost always means exporting raw data and finishing the analysis in Excel. The field selection is limited, filtering logic is basic, and there is no way to build a custom report that combines payroll history, headcount changes, and benefit cost in a single view without putting it together manually outside the platform. **What problems is Gusto solving and how is that benefiting you?** Gusto solves payroll accuracy and tax compliance issues, making data reliable for labor cost modeling. It automates tax filing and integrates with QuickBooks, reducing errors. However, reporting tools lack flexibility, requiring manual data finishing. ### 22. Intuitive UI and Helpful Benefits Options—Easy to Find What You Need **Rating:** 4.0/5.0 stars **Reviewed by:** Ian P. | Project Manager/Instructional Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Gusto?** The user interface is very intuitive and does not overcomplicate navigation functions or information layouts. Even without any formal training, I was easily able to locate any information I needed without having to search through multiple links. I also appreciate the additional suggested options available to users under the Benefits section, such as third-party insurances offered at a discount that can be taken directly out of my check, and I actually took advantage of the pet insurance through the Lemonade offer for my dog Arlo! **What do you dislike about Gusto?** My only dislikes about Gusto relate to the Pay features and tracking. It would be nice if the "Track paycheck status" and "View upcoming checks" features actually displayed future pay information instead of just looping back to each other on the same two pages. Not sure if this is an isolated flaw due to the way my company's Gusto profile is set up, but this would be a great feature I would use regularly if it worked. Also, I once again don't know if this is just a "my company" thing or all of Gusto, but it would be nice if paychecks were distributed at the start of the determined pay day (9AM) instead of at the close of day (5PM). **What problems is Gusto solving and how is that benefiting you?** As a small business of <5, Gusto has been integral in our time and pay tracking, as this was previously being recorded manually in spreadsheets on a daily and bi-weekly basis. No with the clock function, lunch break and time off tracking, and integrated payroll (previously we had to outsource these numbers to ADP), we don't have to spend any time or resources on tracking these numbers and have higher confidence in their accuracy. ### 23. Efficient Payroll with Room for UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Harvey . | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Gusto?** I use Gusto for all my payroll, small payroll taxes, compliance, and other company HR organization. It makes things simpler and handles the process well and efficiently. I think I can scale with Gusto quite well. The payroll and employee taxes are without a doubt the best thing, and I appreciate not having to spend a large amount of money on a CPA. **What do you dislike about Gusto?** I think the dashboard UI could really do with improvement. Also, as a business owner, I want the opportunity to have a 'test' profile of what my employees see on their end. When I'm onboarding, I actually don't have a clue what their dash looks like and how to help them navigate Gusto from an employee point of view. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for payroll, small payroll taxes, compliance, and HR. It simplifies processes and handles them efficiently. It also means I don't need to spend on a CPA. ### 24. Empowers Financial Freedom with Intuitive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Quintina T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Gusto?** I use Gusto for clocking in and out, requesting days off, viewing my time, borrowing money, and direct deposit. I appreciate the 'rainy day fund' and 'borrow money' features, which help me with financial freedom by allowing me to put money to the side and borrow money when needed. The initial setup was really easy and didn't take long. I also like that Gusto offers more features compared to Homebase, which was the product we used before. **What do you dislike about Gusto?** I don't like the way it calculates how much you can borrow. I feel like I have up to $800 I can borrow, but sometimes it doesn't allow me to borrow the whole $800, so I hope they improve that feature. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to clock in and out, request days, view my time, borrow money, and set up direct deposits. It helps me with financial freedom by allowing me to borrow money when needed and easily save with the rainy day fund. ### 25. Efficient Payroll with User-Friendly Features **Rating:** 4.5/5.0 stars **Reviewed by:** Vijay M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Gusto?** I probably like every feature of Gusto. The time tracking and the geofencing options are what really stand out for our clients. The employees can input their times according to various tasks they do, and they just have to time in and time out by selecting their task in the drop-down feature. All of those entries are only made when they are in the location fixed by the geofencing option, which works good. The setup process was really good because the onboarding team from Gusto was very helpful. Our accountant was also connected with them, so everything went smoothly. The payroll team made sure the first payroll was run properly. So the onboarding process was really good, and the assistance was top notch. **What do you dislike about Gusto?** I think probably the geofencing option does not work offline. I would really love that the sensing option is turned on when it works offline so that whenever the employees are online back again, the time could be entered accordingly. Because a lot of times, we have sites in the mountains where there isn't any Internet service. So then it becomes a hassle for us to use the geofencing option. There are also two features that I want to be improved. One is if I am reimbursing an employee on their own health insurance plan. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to process payroll for my clients easily and quickly with just a click, allowing accurate time tracking with geofencing and task selection. ### 26. Seamless, Easy Time Tracking with Helpful Reminders **Rating:** 5.0/5.0 stars **Reviewed by:** Ariella C. | Clinical Mental Health Counselor LPC, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Gusto?** The app is so seamless and easy to use. I love that I get a reminder to add my hours and can easily hop on the app. **What do you dislike about Gusto?** Honestly, there isn’t anything that really stands out as a dislike for me. Gusto is great, and I’ve had a very positive experience overall. **What problems is Gusto solving and how is that benefiting you?** One problem it solves for me is that I often forget to log my hours; Gusto reminds me to do it and makes the process simple. It’s also easy to keep track of my PTO, request time off, and access my paystubs within seconds. ### 27. Fast, Reliable, and Easy to Use with a Great Mobile App **Rating:** 4.0/5.0 stars **Reviewed by:** Owen . | IT Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2026 **What do you like best about Gusto?** I like how easy the user interface is set up and easy to use. It is also fast and reliable with a good mobile app. **What do you dislike about Gusto?** I dislike how I have to edit a start time after I finish a shift instead of editing it mid-shift. Also, when setting up a Gusto admin they have to use there personal account instead of a separate admin account for when they start. **What problems is Gusto solving and how is that benefiting you?** It allows to to mange payroll easily and lets use create new users and employments and get them set up conveniently and quickly. ### 28. Convenient, All-in-One Payroll Platform with Prompt, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle H. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Gusto?** Gusto is extremely convenient, easy to use, and the customer service is always prompt and helpful. Having everything on one platform is exceptionally nice for staying organized and makes payroll, insurance, and compliance needs a breeze. **What do you dislike about Gusto?** I haven't experienced many pain points with Gusto. It was at first a bit confusing to try to establish employees in different states, but their customer service reps quickly assisted me. **What problems is Gusto solving and how is that benefiting you?** Gusto is solving the problem of having a company in CA with an employee in NY... the CA payroll company we used to use doesn't cover all states. It also makes payroll simple and fast, sends helpful reminders, and benefits our company by saving us time. ### 29. Effortless Payroll and Onboarding—Fast, User-Friendly, and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn K. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Gusto?** The Gusto platform is so easy to use. I have used ADP and Paychex and they are so unnecessarily complex, and this is coming from someone who has a payroll and HR background. Gusto is so easy that even a small business owner with no previous experience processing payroll could handle it. The layout is very user friendly. The software basically walks you through everything step-by-step. I can run payroll in a flash. And onboarding is also super fast. It sends the new employee a welcome message and reminders about documents they need for their I-9 and notifies other staff that a new employee is coming on board. It reminds you about birthdays and anniversaries for staff as well. And you cannot beat Gusto's price. I highly recommend. **What do you dislike about Gusto?** Honestly, nothing is really bad about it. I cannot think of anything negative. **What problems is Gusto solving and how is that benefiting you?** I like that it reminds me about running payroll, that it reminds me when it is time to send out tax forms, reminds me when there is a holiday. I am a small business owner and I juggle many balls in the air Gusto makes sure that I am in compliance and don't miss deadlines ### 30. Intuitive HR and Payroll Management with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Breauna S. | Ministry Assistant/ Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Gusto?** I love that Gusto allows employees to change their clock-ins on their own. Tracking paychecks is one wonderful perk, but the best part is the savings goals feature. With the paycheck tracker, I know ahead of time what to expect from my upcoming paycheck, and it's nice to see the amount I'm receiving without having to check my bank account. The savings goals feature is one of the best I've come across in an employee app. It's incredibly easy to set up a savings goal that not only takes money out directly from my paycheck but also accrues interest. The ability to name goals and create multiple savings goals is an incredible feature. Additionally, the initial setup was extremely simple, and I was signed up and an employee via Gusto before my company even added me to their internal systems. **What do you dislike about Gusto?** There should be an 'other' option available when requesting time off for situations that do not fall into a specific category. Also, if the comment needed to adjust the time clock ins and outs could be optional instead of required that would be helpful to some in certain situations **What problems is Gusto solving and how is that benefiting you?** Gusto keeps track of all employees in one spot, preventing miscommunication and calculation errors. It allows employees to change their clock-ins on their own, tracks paychecks, and supports savings goals with ease. ### 31. Streamlined Payroll Management, Reliable but Pricey **Rating:** 4.5/5.0 stars **Reviewed by:** Kaprizyla A. | Human Resources Assistant 1, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Gusto?** I really like the autopilot feature in Gusto. Once payroll is set up and reviewed, you can schedule it, and it just runs without needing manual submission every cycle. This automation is a real time saver, especially for a team like ours where payroll is not the only thing on everyone's plate. Also, the step-by-step process for setup, like adding employees and setting up pay schedules, is clearly laid out, making it easy even if you're not an expert in the field. From an IT perspective, integrating Gusto with other systems, especially BambooHR, is straightforward. **What do you dislike about Gusto?** When something goes wrong and you actually need to talk to someone, the response can be slow. There were a couple of times we had questions that needed a fast answer, and ended up waiting longer than we like, which for payroll issues, is not a great feeling. The pricing structure is also something to watch as your team grows. It starts off very reasonable, but as you add headcount or move to higher plans, the per-employee fee adds up faster than you'd expect. It’s not a deal breaker, but something to plan for. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to automate tax filing, ensuring deadlines are met and avoiding penalties. It seamlessly integrates with our accounting software, streamlining payroll data transfer and reducing manual work, which saves us a lot of time and effort. ### 32. User-Friendly and a Force-Multiplier for Our Small Business' Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Gusto?** I like that Gusto is user-friendly, packed with proactive notifications, and—frankly—fun to use. **What do you dislike about Gusto?** I haven’t run into any issues while using Gusto. There are a few features I’d like to explore in more depth, but I see that as a positive rather than a drawback. **What problems is Gusto solving and how is that benefiting you?** Gusto offers a great interface for time tracking and expense tracking. I can track my team’s hours easily each pay cycle, and I’m also able to adjust hours or fix clock-in mistakes without any hassle. They offer some great features as well, like Gusto Wallet and the Spending Account. For a small business like ours (less than 11 employees), it provides robust payroll infrastructure in a format that saves us time. I can’t emphasize enough how user-friendly it is—our employees can download the app and start using it right away with ease. ### 33. Bright, Clear UI That Makes Payroll Tasks Fast and Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Gusto?** So easy to log in and find everything you need. I've used a lot of software for the same purposes that I use Gusto, and have to say this is my favorite. Everything is clear, the UI is bright and straightforward, and I can always find what I needed within 2 minutes **What do you dislike about Gusto?** I honestly haven't found anything I dislike thus far. I would love for Gusto to handle even more use cases so we can centralize more items through this tool. I have not experience any downtime, and am able to access other items I need through the integrations. **What problems is Gusto solving and how is that benefiting you?** can easily find my benefits information, this is mainly what I use it for thus far. I can imagine there are other use cases here, but would like to explore more to see what else is possible through the UI. Viewing payment information is also easy to view and track. ### 34. Stress-Free HR and Taxes for Small Businesses with Gusto **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal I. | Director, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Gusto?** Gusto takes away a lot of stress for me! I am a small business and I have to wear so many hats daily. But with Gusto I at least know that I don't have to worry about all of the HR duties. Especially the taxes!! They are able to file on my behalf and I don't have to think about it. I can focus on the other important things. Onboarding is such a nice tool to have. My staff members found it easy to navigate. I was also able to find great workers comp through another company and link it to my account. I find the price to be very reasonable for all of the support they offer. I am happy with Gusto. **What do you dislike about Gusto?** I have been using Gusto for under a year and so far I do not have any dislikes. **What problems is Gusto solving and how is that benefiting you?** Gusto is saving me a lot of time and saving me from the stress and headaches that come with payroll, time and attendance, and tax compliance. ### 35. Effortless Payroll with Seamless Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Nolan B. | CEO and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Gusto?** I love how Gusto solves all the tedious and hard tasks about running payroll by giving genuine updates and letting us know when to run payroll. It's easy to edit and make changes, especially when employees are onboarded, promoted, or fired. I appreciate the ease of the onboarding process; it takes a lot of the load off our staff, saving us extra time. All we do is enter employee information, and Gusto automatically onboards the employee and keeps us updated on what needs to be done. The initial setup of Gusto was very simple and streamlined, and I'd definitely recommend it to anyone. We've used Gusto from the beginning and love it for its amazing performance that saves us so much time. **What do you dislike about Gusto?** There isn't anything I don't like about Gusto. **What problems is Gusto solving and how is that benefiting you?** Gusto takes care of the tedious tasks in payroll and keeps us updated. It simplifies onboarding, saving us time by automatically handling employee setup. ### 36. Exceptionally User-Friendly and Enjoyable Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Victoria P. | Business Affairs Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Gusto?** It is so user friendly. It is interactive and makes it enjoyable to navigate through. I am able to easily access what I need quickly through the app and website. I didn't feel like there was a use learning curve. Our team found the onboarding and implementation process very easy. I can get help when I need it. Over all I really love this platform as an employee and working on the operations side over many other platforms. **What do you dislike about Gusto?** HR platform there are little things that can be challenging but it is nothing that I would change or feel needs to be addressed. **What problems is Gusto solving and how is that benefiting you?** Some of our benefit integration was confusing and presented some challenges. Gusto has been active in presenting solutions and working with our team to resolve the benefits integration issues . ### 37. Excellent Customer Service That Makes Payroll and Team Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Liz C. | Administrative and Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Gusto?** The customer service is EXCELLENT. Gusto has become one of the most valuable tools in my operations stack because it removes friction from every part of payroll and team management. The features I rely on most aren’t flashy—they’re the ones that quietly save me hours and prevent mistakes. **What do you dislike about Gusto?** While Gusto automates a lot, certain processes feel locked‑in. For example, making adjustments after payroll runs can be more complicated than expected. It’s doable, but it often requires extra steps or support tickets when a simple edit option would save time. **What problems is Gusto solving and how is that benefiting you?** The built‑in reports—especially the payroll journal and tax summaries—have made month‑end and year‑end dramatically smoother. Instead of exporting CSVs and cleaning them up, I can pull exactly what our accountant needs in a couple of clicks. ### 38. Great multi state compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin B. | Chief financial officer, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2026 **What do you like best about Gusto?** It has an extremely user-friendly system for managing multiple payrolls and automated tax filings in multiple states. No more paper clutter as new employees can enter their bank details and sign regulatory paperwork on their own through a secure portal. The time tracking integration with outside time tracking systems is perfect and helps to eliminate manual data transfer errors before payday. **What do you dislike about Gusto?** International contractor payment is still very limited, and requires a lot of extra fees to be paid from processing fees, compared to the specialized international platforms. In the busy seasons of filing for taxes, customer support has become considerably less responsive to customer needs when payroll discrepancies occur that need to be resolved quickly. **What problems is Gusto solving and how is that benefiting you?** It's now easy with determining state-specific payroll taxes and compliance paperwork with governmental agencies. It simplifies our HR processes by bringing health insurance management and employee paid time off together in one place. Our operations team is saving dozens of hours in the PM each month with digital consolidation ### 39. We successfully automated all employee tax filings **Rating:** 4.0/5.0 stars **Reviewed by:** Roberto M. | People operations generalist, International Trade and Development, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2026 **What do you like best about Gusto?** It provides the most user friendly system for managing payroll and filing taxes automatically in several states at once. The onboarding process is entirely automated, allowing new employees to self enroll into the portal and enter their banking details and sign the necessary documents. External time tracking seamless integration also ensures perfect data transfer without manual mistakes before payday. **What do you dislike about Gusto?** The payment system for international contractors is still very limited and needs to have a very high processing cost. The responsiveness of customer support has declined to a great extent during the peak of the tax filing seasons when there are payroll discrepancies that need to be addressed without delay. **What problems is Gusto solving and how is that benefiting you?** The software fully eliminates the hassle of manually processing the payroll tax compliance paperwork and reporting to governmental authorities by state. It simplifies our human resource processes by making it easy to pull all health insurance requests together and for employees to request paid time off. ### 40. User-Friendly Payroll, PTO, and Expense Tracking in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2026 **What do you like best about Gusto?** Gusto has been very user-friendly for me. Both the app and the website are easy to use and navigate, and clocking in and out is simple. I also like the payday tracking feature because it lets me see when my paycheck is coming and the amount. The company calendar is helpful for PTO since I can see when other staff members will be out, and the overall process for requesting PTO is easy and straightforward. In addition, my workplace uses the expense feature. As a teacher, I buy items for my classroom and then submit them for reimbursement, and the process is easy to use. I also like having all of my past reimbursements in one place for reference, which is very helpful. **What do you dislike about Gusto?** So far, I haven’t found any specific downsides. **What problems is Gusto solving and how is that benefiting you?** Before using Gusto, our company tracked staff PTO in Google Calendar, which ended up cluttering and overloading everyone’s calendars. It’s much more helpful to have PTO in a separate place that we can reference whenever needed. Previously, my HR person tracked reimbursements and kept that information only for herself, so I had to separately create my own log of the reimbursements I submitted. Now I don’t have to take that extra step. Overall, having everything in one place for our organization has been very helpful. ### 41. Easy to Use, Reliable Performance, and Solid Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Rosario T. | People Team Lead, Investment Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Gusto?** It is very easy to use, even for people that are not fond of technology. It has good integrations with Google workplace and Slack. I never had a technical issue or problem about the platform's performance. The support team is always eager to help although they can sometimes take quite some time to help us with our issues. Price wise, I think that it is an economic option for many companies that are getting started. **What do you dislike about Gusto?** Unfortunately, we needed to move to a bigger provider that allowed better PEO Healthcare plans for our employees. With Gusto we were stuck with UnitedHealthcare and many employees were having issues with it. I had to manually externalize through a broker to obtain Anthem BC, and then this year we decided to move to Rippling to get access to Kaiser and Aetna. **What problems is Gusto solving and how is that benefiting you?** Easy tracking of onboarding tasks, tax registrations, payroll reports. ### 42. Effortless Employee & Contractor Management with Centralized Time Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Kailee E. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** I have loved how easy it is to manage employees and contractors, see their hours & notes of what they spent the time doing, and have everything tracked & in one place. **What do you dislike about Gusto?** There are some settings that have been difficult to find, like how to let a contractor go. I also would love if there was a more affordable plan when working with contractors only, since Gusto does not need to file with the state quarterly for them. **What problems is Gusto solving and how is that benefiting you?** Gusto is helping me not have to worry about tracking the hours of my employees, and helps to clearly see & look back on work from past weeks as well. ### 43. User-Friendly Platform with Room for Efficiency Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** victoria d. | Social work intern , Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Gusto?** I find Gusto's platform, both on the app and online, so easy to use. It's really convenient to input my time and vacation time. The platform is just such an easy one to navigate. Gusto also lets me know how much I'm getting paid, with a breakdown of how many hours I'm getting a week and how much money I'm saving. Moreover, the initial setup of Gusto was super easy. **What do you dislike about Gusto?** I have to wait till I'm done completing my day before I can enter the hours. I wish I could put in hours and time ahead of time instead of waiting until the time has passed. **What problems is Gusto solving and how is that benefiting you?** I find Gusto makes it easy to save money automatically before it reaches my bank. It's straightforward to use for tracking pay, hours, and vacation. ### 44. All-in-One HR Platform with Fast, Helpful Support **Rating:** 4.0/5.0 stars **Reviewed by:** Oleksandr A. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Gusto?** Everything is in one place such as payroll, on-boarding, benefits, time tracking and so no need to jump between three tabs with three different logins trying to remember which password you used and that alone is worth it. Also the support team also are genuinely good people who respond fast and follow through. When i had questions taking over payroll duties, someone was there. **What do you dislike about Gusto?** Reporting is the weak spot and as I need one clean report but instead i’m downloading two or three reports and combining them in excel which is annoying when clearly all of the data exists in there somewhere. The LMS side is bare and doesn’t even show the right answer if someone fails a question which is a weird thing to leave out. **What problems is Gusto solving and how is that benefiting you?** Processing payroll manually took time that i did not have. Gusto has taken care of it all. Onboarding new hires go through a paperless process and i no longer have to hold their hands throughout the entire process and also mployee records and time tracking are integrated together so if a new hire starts or a previous hire leaves; nothing will fall through the cracks. ### 45. Excellent Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** cassandra c. | medical assistant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Gusto?** Whenever I need help, I can quickly connect with a real person who is knowledgeable and able to resolve my questions efficiently. It's reassuring to know that expert assistance is available when I need it, making payroll and HR tasks much easier to manage. **What do you dislike about Gusto?** One thing I don't like is that it's not easy to apply a pay increase retroactively. It would be helpful if Gusto made it simpler to enter a raise with an effective date in the past and automatically adjust payroll as needed. **What problems is Gusto solving and how is that benefiting you?** We went from a payroll of 2 to 16 in the course of 9 months. Gusto has made this transition smooth ### 46. Reliable Payroll Automation That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Janice H. | VP Finance-HR-Business Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Gusto?** Gusto is easy to use, reliable, and saves us a significant amount of time on payroll and HR administration. The automation, employee self-service features, and compliance support make payroll processing simple and efficient. It's a great solution for small and growing businesses. **What do you dislike about Gusto?** Gusto is a great platform overall, but reporting can be somewhat limited, and costs can increase as you add features. Some advanced HR and payroll functions may not be as robust as larger enterprise solutions. **What problems is Gusto solving and how is that benefiting you?** Gusto streamlines payroll, benefits, onboarding, and HR administration in one platform. It reduces manual work, saves time, improves accuracy, and helps us stay compliant while providing a great employee experience. ### 47. Simple, Efficient Time Entry with a Reliable, Glitch-Free Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2026 **What do you like best about Gusto?** The simple layout when entering hours allows for efficiency. The website has not had any glitches while I've used it. **What do you dislike about Gusto?** I work similar hours each week, so I wish there were a feature that let me quickly select from recently entered hours or information to make entering time on the Time Tracking page more efficient. I also don’t personally like it when a website over-incorporates AI. **What problems is Gusto solving and how is that benefiting you?** I use it to clock in for work as an SLPA at a small business. I really enjoy how easy the layout and features are to use. It lets me log my hours even when I’m not physically at work, which is very convenient. When I first started using the website, it was simple to learn and navigate. ### 48. Streamlined Time Management and Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Malia L. | Medical Dispatch Scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Gusto?** I love how easy it is to access everything with Gusto. It makes everything smoother and creates an easier process for my workday every day. I like that everything is all together on one platform and it's easy to see my paystubs biweekly. Being able to request time off is easy as well. **What do you dislike about Gusto?** n/a **What problems is Gusto solving and how is that benefiting you?** I use Gusto to clock in and out, for onboarding, and to request time off. It makes my workday smoother and easier. I love having everything accessible and on one platform, like viewing paystubs and requesting time off. ### 49. Simplifies Payroll and Onboarding with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Ayzia F. **Reviewed Date:** June 27, 2026 **What do you like best about Gusto?** I appreciate how Gusto has made things so much easier for me. Running payroll has been really straightforward, and the taxes are handled almost automatically, so I don't have to worry about missing deadlines. Setting up new employees is also very simple. The onboarding process has been very easy for my entire team to use. I like how easy it is, and it has helped improve payroll so much. The payroll automation tool is something we use most. **What do you dislike about Gusto?** I wish that it was a little bit more customizable when it comes to reporting. As well as payroll reminders and notifications for the important tasks. **What problems is Gusto solving and how is that benefiting you?** Gusto makes running payroll straightforward and handles taxes almost automatically, reducing deadline stress. Setting up new employees and onboarding is simple for the team. It's an all-in-one payroll solution that saves time and reduces mistakes compared to manual spreadsheets and payment tools. ### 50. Gusto Makes Scheduling, Time Tracking, and Payroll Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Ben N. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Gusto?** I first used Gusto as an employee about four years ago at a tech startup, and I remembered how easy it was to use. When I started my new business, I wanted to bring it in for that same reason. Now, as a GM, it’s still very straightforward: I can stay on track and check off tasks, keep organized by building schedules, and employees can clock in and out easily. Running payroll is also simple, which makes day-to-day management much smoother. **What do you dislike about Gusto?** As of right now I don't have a single complaint **What problems is Gusto solving and how is that benefiting you?** Gusto makes it easy to stay organized thanks to all the integrations, and it helps me keep up to date on payroll and taxes. It is also very easy to on-board new employees ## Gusto Discussions - [Is gusto payroll safe?](https://www.g2.com/discussions/is-gusto-payroll-safe) - 4 comments, 7 upvotes - [Poor Customer Support](https://www.g2.com/discussions/32981-poor-customer-support) - 1 comment, 5 upvotes - [Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?](https://www.g2.com/discussions/25111-why-doesn-t-gusto-take-responsibility-and-rectify-the-pay-problems-that-they-have-caused) - 2 comments, 3 upvotes - [how do i work with a company that has such poor customer service ? what alternates are there in market ?](https://www.g2.com/discussions/how-do-i-work-with-a-company-that-has-such-poor-customer-service-what-alternates-are-there-in-market) - 1 comment, 2 upvotes - [NJ 927 in your report line 9 and 10 numbers are missing WHY.](https://www.g2.com/discussions/nj-927-in-your-report-line-9-and-10-numbers-are-missing-why) - 1 comment, 2 upvotes - [View Gusto pricing details and edition comparison](https://www.g2.com/products/gusto/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+10%3A23%3A04+-0500&secure%5Bsession_id%5D=ecb99730-1c55-44f5-8ce5-032062ccd858&secure%5Btoken%5D=4d493b512bed2c8e1ed5fe4fbab317505659f1ddce615d9ef898deb7098b31a4&format=llm_user) ## Gusto Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Global Payroll](https://www.g2.com/products/adp-global-payroll/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android](https://www.g2.com/products/android/reviews) - [Anduril Industries](https://www.g2.com/products/anduril-industries/reviews) - [Aplos](https://www.g2.com/products/aplos/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [April](https://www.g2.com/products/april/reviews) - [April-Ai](https://www.g2.com/products/april-ai/reviews) - [Archy](https://www.g2.com/products/archy/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [Bench](https://www.g2.com/products/bench-2026-02-22/reviews) - [Bench](https://www.g2.com/products/bench-2018-08-06/reviews) - [Betterment at Work](https://www.g2.com/products/betterment-at-work/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Bïrch (ex. 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[Zoho People](https://www.g2.com/products/zoho-people/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Gusto Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Automation** - Process Automation **Platform Basics** - Interoperability - Performance - Portal **Performance reviews** - 360 Reviews - Customizable Forms - Review Cycle Tracking - Ongoing Performance Tracking - Applicant Tracking **Platform Basics** - Performance - Portal **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates - Customizable Templates **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options - Activity Dashboard - Real-Time Data - Real-Time Reporting - Payroll Reporting **Platform Performance** - Reporting - Application Monitoring **Goals** - Goal Setting/Tracking - Company Goals And OKRs **Platform Administration** - Integrations - Compliance - Reporting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Taxes** - Tax Calculation - Tax Filing **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation - Calendar Management - Workflow Management - Compliance Management - Timesheet Management - Payroll Management - HR Management - Time Off Management - Task Management - Document Management - Mobile Access **Platform Functionality** - Document management - Requalification - Compliance - Bid Management - Calendar Management - Invoice Management - Work Order Management - Supplier Management - Inventory Management - Task Management - Compliance Management - Contractor Management - Proposal Management - Safety Management - Communication Management - Contract/License Management - Job Management - Timesheet Management - Lead Management - Template Management - Procurement Management - Subcontractor Management - Workflow Management - Purchase Order Management **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise - Surveys & Feedback - 360 Degree Feedback **Platform Payment Content** - Document management - Invoicing Tool - Wage access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration - Third-Party Integrations **Platform Additional Functionality** - Onboarding - Pre-qualifiation - Onsite Monitoring - Subcontractor Monitoring **Data** - Dashboards And Reports - Historical Data - Customizable Reports - Real-Time Data **Additional Functionality** - Reminders - Mobile App - Status Tracking - Sick Leave Tracking - Overtime Calculation - Reporting/Analytics - Time Tracking - API - Employee Scheduling - Employee Database - Role-Based Permissions - FMLA Administration - Self Service Portal - Data Import/Export - AI Copilot - Generative AI - Approval Process Control - Search/Filter - Attendance Tracking - Vacation/Leave Tracking - Biometric Recognition - Clock In/Out - Alerts/Notifications - Customizable Reports - Project Time Tracking - Audit Trail - Leave Tracking - Multi-Location - Access Controls/Permissions - Time & Expense Tracking - Real-Time Notifications - Lockout Periods - Electronic Signature - Automated Scheduling - Geofencing - Labor Forecasting - Employee Portal - Employee Time Tracking - Punch card - Automatic Time Capture **Platform** - Customization - Integration APIs - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Performance Management** - Succession Planning - Multi-step Planning - Natural Language Interaction **Additional Functionality** - AI Copilot - Customizable Reports - Approval Process Control - Collaboration Tools - Customizable Branding - Employee Database - Activity Tracking - Data Security - Employee Handbook - Data Import/Export - Generative AI - Reminders - Role-Based Permissions - Customizable Fields - Applicant Tracking - Reporting & Statistics **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation **Additional Functionality** - Estimating - Budgeting/Forecasting - Team Collaboration - Scheduling - Accounting - CRM - AI Copilot - Real-Time Updates - Electronic Signature - Real-Time Notifications - Task Scheduling - Multiple Projects - Contractor Database - Qualification Tracking - Project Tracking - Third-Party Integrations - Mobile App - Reporting & Statistics - Billing & Invoicing - Job Costing - Time & Expense Tracking - Equipment Tracking - Approval Process Control - Customizable Forms - Time Tracking - Customizable Reports - Project Time Tracking - Activity Dashboard - Reporting/Analytics - API - Cost Estimating - Alerts/Notifications **Additional Functionality** - Employee Portal - Performance Metrics - Self Service Portal - Customizable Templates - Generative AI - Employee Management - Employee Profiles - Reporting & Statistics - AI Copilot - Alerts/Notifications - Weighted Performance Measures - Third-Party Integrations - Peer Appraisals - Personalization and Recommendation - Compensation Management - Performance Appraisal - Individual Development Plans - Self Assessment - Skills Assessment - Performance Review Management - Document Management - Workflow Management - Training Management - Employee Database - Approval Process Control - AI Summarization - Competency Management - API - Employee Recognition - Onboarding - Career Development - Customizable Branding - Reminders - Employee Engagement - Learning & Development - Workflow Automation ## Top Gusto Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,680 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 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