Gusto Reviews & Product Details

I use Gusto for paying myself with a W-2 for my small business. I love how Gusto solves the complex parts of running payroll like tax handling, payroll taxes, Social Security, and Medicare by handling it all for me. The software is super simple to use; I just click pay, and it does everything, including withholding my taxes and generating my 1040 at year-end. I think I like most about Gusto is actually the user interface. It's super simple, cut and dry, and not complicated. You just click a button to run payroll, which makes it very easy to use. It makes everything in my business very systemized and easy to handle, especially monotonous tasks like payroll. I just want to hit a button, and it's taken care of. It also happens automatically in the background, so payroll is done, taxes are taken, and sent to IRS automatically without me worrying. The setup was very easy and very simple, took only a few minutes, and was definitely more simple than other payroll providers. I already recommended it to another business and referred them. Review collected by and hosted on G2.com.

The only thing I could say that could be improved is maybe the pricing. I think maybe $55 is a little steep, but, honestly, I'm happy with your platform. Review collected by and hosted on G2.com.

What I like most about Gusto is how easy it is to access payroll information. The interface is simple and clear, so it’s very easy to check my pay stubs, payment history, and tax documents. I also like that everything is available online in one place, which makes it convenient during tax season when I need forms like W-2. The platform is user-friendly even for people who are not very familiar with payroll systems. Review collected by and hosted on G2.com.

One thing I find a bit challenging is that some settings and personal information sections can be hard to find at first. It can take a few clicks to locate certain options, especially for new users. The mobile experience could also be slightly smoother, but overall it’s not a major issue. Review collected by and hosted on G2.com.

I use Gusto for payroll for my small business, and it has been an excellent experience from start to finish. Their customer service is responsive and helpful, and the software itself is very easy to understand and navigate—even for someone without a payroll background. Everything is organized clearly, which makes managing payroll simple and stress-free. Because of how positive my experience has been, I’ve already recommended Gusto to multiple friends and other small business owners. Review collected by and hosted on G2.com.

My one major issue with using Gusto was the delay during my first and second payroll runs. I had selected next-day direct deposit, but I was initially told that I would need to wire the funds instead. I spoke with three different representatives over the phone explaining that I had chosen next-day direct deposit, which made the process a bit frustrating at first. However, after the situation was escalated, the issue was resolved and everything moved forward smoothly. Review collected by and hosted on G2.com.

I find Gusto easy to use and appreciate the in-depth distribution of paychecks. I also like that they have their checking account, and it's easy to track 401k and personal savings distribution. I can distribute my paycheck across different bank accounts for savings, rent and utilities, and groceries and fun, which I can manage through Gusto easily. Review collected by and hosted on G2.com.

The paycheck amount for the current period. Earlier I was able to see it 2 days before the paycheck hit my account, but after recent updates, I can just see it on the day of the paycheck. I like to see my paycheck amount in advance so that then I can distribute and see my finance structure for the next 2 weeks in accordance and budget it accordingly. Earlier I was able to do it easily, but after the recent update, this feature was removed. Review collected by and hosted on G2.com.

I really appreciate the dashboard and how user-friendly it is. I think the vibe of it is actually really nice. It's easy for me to use on the admin side, and it's easy for employees to use on their side as well. It's comprehensive without being overly complicated. The initial setup was quite easy, which I found convenient as we are a new company. Review collected by and hosted on G2.com.

One of the things that is not ideal is the state tax setup has to be done with a third party, and some of the third-party integrations in the past haven't been the best. Also, there's no way to retroactively correct pay and have it be auto-calculated, so math has to be manual and input in as additional pay if there's a change in payroll that needs to be retroactive back to a specific date. It would be much easier if the system could calculate those numbers automatically. Review collected by and hosted on G2.com.

I love that Gusto is user-friendly. It's very understanding and easy to navigate. The timekeeping is very valuable as it helps us keep track of our employees, whether they are remote or on-site. It's great for managing time cards and allows us to have some safeguards in place for tracking purposes. The initial setup was very efficient, taking only a few weeks. The technicians and reps were very responsive, and it was seamless thanks in part to my previous experience with the platform. Review collected by and hosted on G2.com.

I don't like the timekeeping feature in Gusto. While it's helpful for monitoring time cards, I can't edit time entries in real-time if someone clocks in late. I have to wait until they clock out to make changes, which creates some barriers. Review collected by and hosted on G2.com.

Everything about the platform is extremely easy to use and clear cut. It is very organized and I have never had any trouble finding any areas of the site. I use Gusto very frequently to track my paychecks, new work documents, and review my information. I also like that you are able to see all employees of the company and who their manager is, as well as their current role at the company. The look of the platform is very organized and polished. I also love that the mobile app is just as easy to use as the web browser! That is absolutely not always the case with these platforms. Review collected by and hosted on G2.com.

I have not had any negative issues with Gusto in the two years that I've been using it. Any time the information has been incorrect on Gusto, it has been because my company has yet to update the platform with job title changes, salary increases, or documents. None of these have been issues due to Gusto itself. Review collected by and hosted on G2.com.

Gusto has been one of the easiest and most consistent payroll companies I’ve worked with. The process of setting up my account and integrating the platform for payroll and benefits was simple, and I’m able to take care of almost all of my payroll needs seamlessly. My team and I also use the Gusto app for personalized service and quick requests. The helpful tools on the website let me handle and answer most questions on my own, without having to reach out or spend time on the phone with a customer service representative.

I log into Gusto almost every day, and the information is always accurate and easy to adjust when needed. Whether it’s adding team members, making a quick update, viewing tax forms, or correcting payroll, the simplicity of Gusto is a real benefit for business owners with busy schedules. Review collected by and hosted on G2.com.

At times, it can be hard to get answers to questions that fall outside the tools provided, and there can also be a small delay in response. Review collected by and hosted on G2.com.

I like how many features are wrapped into Gusto. A lot of the time, when I have an HR question, I can solve it simply by logging into my Gusto account, without having to reach out to my manager or the HR department. Things like goals, benefits, and time off are easy to find and readily accessible. This is my first time using Gusto, and I was able to navigate it without any trouble. When I did run into an issue, Gusto’s customer service was helpful, friendly, and quick to respond. Review collected by and hosted on G2.com.

Nothing really comes to mind in this area. The only thing that frustrates me is not being able to see information about colleagues when I need it, but that isn’t a flaw in Gusto—it’s simply due to the security measures my organization has in place. Review collected by and hosted on G2.com.

I appreciate the platform’s ease of use and intuitive design. It is very user-friendly and easy to navigate. I have also found the Gusto Help Center to be extremely helpful. It has answered many of the questions I had when I was new to the software and has helped train me on various processes, useful tips, and features that I was not previously aware of. Review collected by and hosted on G2.com.

what I like least about Gusto is resolving cases that neither customer service or the help center and assist with. Many times I was provided a case number and received no response and when checking the Gusto website it provides no data or information only a progress bar which is useless. Review collected by and hosted on G2.com.