
Good Grants has been so easy for our customers to use and track their applications. Prior to using Good Grants, we were using a survey software that was inefficient and not user friendly. Being able to have a portal for each Good Grants user they can see their applications and status has been a game changer for us. I love being able to customize the application to our needs. Whenever I have a question or run into an issue, I get a very prompt response, usually in less than 2 hours. My client success manager, Jeremy, is absolutely wonderful. He always listens to my suggestions and ideas for ways to enhance Good Grants and the customer experience is top notch. Review collected by and hosted on G2.com.
The way our team processes grant applications is slightly different from the available functions in Good Grants. We have tailored it to our needs, but with the way we process approvals, the functionality in Good Grants doesn't exactly work for us. They're great at taking our recommendations for product enhancements, however, I wish they would be able to roll out enhancements faster. Review collected by and hosted on G2.com.
Hi Kelsey, thank you for such a fantastic review! We’re thrilled to hear that Good Grants has made such a difference for your team and applicants, especially the applicant portal and collaborative application features. Thanks for the kind words about our support team, and Jeremy in particular! We’re always exploring new ways to make the platform even more powerful and adaptable, so your feedback on workflow enhancements is valuable and noted. Reach out any time you have a specific question or request. - Lindsay
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