The Customer Success Managers are incredibly accessible, responding to emails well within the promised 24-hour window. In fact, I usually had an answer within the hour! If my CSM was out, my question would be picked up by an equally knowledgeable staff member. This particularly impressive considering their staff is distributed throughout the world. Attention to customer service is the deal maker/breaker for me and Good Grants does a great job! Marco was our first CSM and he was always more than happy to walk us through whatever we needed to do whether it was to add a block of text or register multiple reviewers. Review collected by and hosted on G2.com.
We want to be able to run a report on all reviewers for all grant programs since we started our subscription, including forms that we have archived. It seems that once you archive a form, it is still accessible, but any data from that form is not taken into account for any reporting. Review collected by and hosted on G2.com.



