FIELDBOSS Reviews & Product Details

What we like best about FIELDBOSS is having all aspects of our elevator business connected in one system. From service dispatching and maintenance contracts to project management, quoting, and accounting, FIELDBOSS allows our team to work more efficiently without constantly switching between different programs.

One of the biggest benefits has been the visibility it gives us into our daily operations. Being able to track service calls, manage technician schedules, monitor maintenance agreements, and review job costs helps us make better business decisions. Having information readily available also improves communication between our office staff, field technicians, and management team.

Another valuable feature is the integration with Microsoft Dynamics 365, which helps connect our operational and financial information. As our company continues to grow, having accurate information in one place allows us to better manage our workload, identify areas for improvement, and plan for the future.

We also appreciate that FIELDBOSS is built specifically for the elevator industry. Rather than trying to make generic software fit our business, we have a system designed around how elevator contractors actually operate. Review collected by and hosted on G2.com.

One area where we would like to see improvement with FIELDBOSS is the lack of internal notifications when certain actions take place within the system. For example, when field requests are submitted or new service call tickets are created, there isn't an automatic notification to alert the appropriate team members. This requires our staff to constantly monitor different areas of the software or communicate outside the system to make sure nothing gets overlooked.

Having customizable, real-time notifications would greatly improve communication between our office staff, field technicians, and management team. It would help us respond to requests faster, improve accountability, and create a more efficient workflow. While FIELDBOSS does a great job of keeping our information in one place, improving internal communication and notifications would make the system even more valuable to our daily operations. Review collected by and hosted on G2.com.

FIELDBOSS gives me clear visibility into the entire sales process, from opportunity and quote all the way through completed work, invoicing, and payment. The customizable views for managers and individual sales reps help keep follow-ups on track, and team coordination is one of its strongest features. Review collected by and hosted on G2.com.

The design feels intuitive, though the sheer breadth of functionality can be a bit overwhelming at first. Review collected by and hosted on G2.com.

The elevator industry greatly benefits from Fieldboss. Accurate data is crucial, and dashboard reports are a fantastic way to see current interests. Keeping up with sales, maintenance performance, dispatching is simple. Review collected by and hosted on G2.com.

Knowing, locating and correcting incorrect data. Review collected by and hosted on G2.com.

As a small elevator company, the solution has provided us with the ability to transform the way we do business. With the use of mobile access, real-time communication with our techs, unlimited reporting variation, and automation we have been able to make impactful business decisions that drive success. FIELDBOSS regularly updates their solution, utilizing customer suggestions and requests to produce new features and enhancements with every release. If we are in need of customization, they listen to our needs and collaborate with us to find a way to utilize an existing feature or provide a customized solution. They offer top-notch support services, even in a pinch. They have never left us in the dark! Review collected by and hosted on G2.com.

As with any system, the output is only as good as the information you put in. Identifying and cleaning up insufficient or inaccurate data can be challenging. Review collected by and hosted on G2.com.

As a small business reaching out to companies to offer a custom solution can some time be daunting and overwhelming with all the various processes and information required for initial setup etc..,

But we had extremely positive experience from initial consolation to system implantation.

The FIELDBOSS team took the time and patience required for our business needs as it is a specialty compared to the standard ones they typically work with. They took the time Understanding our processes. When ever a problem came up due to our unique way we report service visits they had a can-do attitude to make it work and fit the FIELDBOSS platform. Review collected by and hosted on G2.com.

No dislikes as of yet.

There is a slight learning curve but that's with any software. Review collected by and hosted on G2.com.

Fieldboss has provided us with next level technology and a robust feature set for the Elevator Industry that has been instrumental in helping us stay competitive and surpass many of our industry peers. Can't say enough good things about the product. Review collected by and hosted on G2.com.

There is a learning curve if you are not used to the Microsoft platform. However, Fieldboss gave us the tools and knowledge to surpass this and get our team on board. Review collected by and hosted on G2.com.

Elevator specific and already set up for industry standards Review collected by and hosted on G2.com.

The Microsoft 365 platform can be complicated to navigate, however the staff at Fieldboss help to make it easy. Review collected by and hosted on G2.com.