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Fluency Reviews & Product Details

Fluency offers a user-friendly platform designed to simplify the documentation and capture of business processes. The Fluency application provides an intuitive way for users to capture any digital process, generating detailed step-by-step documentation using AI.

Seller

Farmor Software

Languages Supported

English, Japanese, Portuguese

Product Description

Fluency is an Adaptive Work Intelligence platform designed for the AI-First Enterprise. While organizations rush to deploy AI and automation, most leaders are forced to guess where to invest because they lack visibility into how work actually gets done. Fluency solves this by providing a continuous, unbiased, and privacy-first map of work execution—without the need for APIs, complex integrations, or manual surveys. Built on a "Zero-Integration" architecture, Fluency’s Work Observation Agent captures 100% of work execution (including the "work between apps") to build a living Work Ontology. This allows C-Suite leaders and Transformation teams to: Discover Reality: Replace static process maps and "gut feeling" with a live, data-driven view of workflows. Prioritize AI Investment: Automatically identify and rank repetitive patterns and opportunities for automation based on financial impact. Prove ROI: measure the pre- and post-rollout variables of transformation initiatives to justify spend with hard dollar evidence. Ensure Privacy: Filter personal vs. business activity at the source, ensuring employee trust while delivering granular operational data. Fluency moves enterprises from reactive audits and subjective consulting reports to real-time, objective operational intelligence.

Overview by

Leo Roubos

Pricing

Pricing provided by Fluency.

Individual

$39.00

1 Users Per Month

Pro

Starting at $37.00

5 Users Per Month

View More Pricing Information

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Fluency Media

Fluency Demo - Document View - Windows Application

An example document, in the Fluency desktop application.

Fluency Demo - Process Vault - Web Application

The Fluency process vault, as seen in the Web Application

Fluency Demo - Team View - Web Application

A view of Fluency's teams and organisation feature, in the Web Application.

Fluency Demo - Document View - Web Application

An example document, in the Fluency Web application.

Fluency Reviews (3)

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MC

Monte C.

Managing Director

Small-Business (50 or fewer emp.)

2/20/2025

"Massive Time Saver for Startups!"

5/5

What do you like best about Fluency?

Fluency is incredibly easy to use, with an intuitive interface that makes automating SOPs and training guides seamless. The fast setup meant we could start benefiting from it almost immediately, and the structured procedures keep our team aligned and efficient. Review collected by and hosted on G2.com.

What do you dislike about Fluency?

If I had to pick something, maybe a bit more customization in formatting would be nice, but honestly, that’s negligible given how much time it saves. They have been shipping more editing features since I started which is great. Review collected by and hosted on G2.com.

What problems is Fluency solving and how is that benefiting you?

Fluency is solving the problem of time-consuming manual SOP creation. As a startup, time is extremely limited, and Fluency has saved me countless hours by automating training guides for new staff. Instead of manually documenting every process, the software does it for me, making onboarding seamless and keeping our team aligned. This has allowed me to focus on growing the business rather than getting stuck in repetitive admin work. Review collected by and hosted on G2.com.

RL

Rhianna L.

Senior Client Services Manager

Small-Business (50 or fewer emp.)

2/23/2025

"A quick, efficient way to document processes"

5/5

What do you like best about Fluency?

Fluency removes the manual process of drafting a procedure, which will encourage the team to always document procedures straight away. Review collected by and hosted on G2.com.

What do you dislike about Fluency?

There are no real downsides to using Fluency. Review collected by and hosted on G2.com.

What problems is Fluency solving and how is that benefiting you?

The main problem that Fluency solves is that it saves time on drafting procedures.

Additionally, Fluency ensures a screenshot is captured at each stage of the process. This removes the problem of forgetting to manually take a screenshot.

Another problem with manually writing a procedure is that you can forget a step. Fluency helps to reduce the risk of skipping a step in the process. Review collected by and hosted on G2.com.

JA

Jon Paolo A.

Operations Manager

Small-Business (50 or fewer emp.)

2/12/2025

"I saved a lot of time creating my procedures and documentation"

5/5

What do you like best about Fluency?

- Easily captures the screent and provides a step description.

- With the use of Fluency, it makes writing my procedure faster and easier and I can do more tasks after.

- The rest of the team can refer to the automated procedure created by Fluency without the need of an actual trainer like myself. Review collected by and hosted on G2.com.

What do you dislike about Fluency?

So far none. Although we have provided some recommendations or observations on the use of Fluency. Review collected by and hosted on G2.com.