Epsilon3 Reviews & Product Details

Epsilon is a great way to organize, store, and create procedures for use in a larger and scaling organization. There is easy access and split permissions to ensure only select individuals are able to create and edit procedures. The filtering and search systems are fantastic. The ability to upload pictures and files is a huge help to each process. The archive of completed or ended procedures ensures that no data is ever lost. There are constantly new features being released that allow us to improve our processes all the time, and expand the information we can capture. Getting the procedures transferred over and integrated into our manufacturing processes has overall saved us plenty of time and effort. Even from the initial implementation, it was easy for the procedure creators to get up to speed and start releasing usable procedures.

Huge positive is that the entire Epsilon team is incredibly responsive, and even the AI help tool does a fantastic job at getting the correct information for my questions or concerns. Review collected by and hosted on G2.com.

There are times that Epsilon gets a little cumbersome or confusing, especially when trying to pass ideas on to technicians or users who are not as familiar with the interface. When asking for updated or new features, there can sometimes be a long lead time on those coming to a usable state. Certain features have been changed that were working great, and for some reason got an update to the point that they were no longer useful. Sometimes there are ideas that seem like they should be feasible or easy to accomplish, and it ends up that Epsilon is too limited in its scope, such as creating separate paths of workflows, or even being able to choose which part from inventory you would like to reference in a procedure. Review collected by and hosted on G2.com.

I love using Epsilon3 because it significantly enhances my ability to track procedures and helps me keep a meticulous record of who did what during any given process. The checklist feature is particularly invaluable; it allows me to easily pinpoint where someone might have made an error, which is crucial for maintaining accountability and improving our workflow. I also find the setup process incredibly straightforward and intuitive, making it extremely easy to get started without unnecessary complications. Overall, everything about Epsilon3 is amazing, and I am thoroughly satisfied with its performance, as evidenced by my willingness to give it a perfect recommendation score. Review collected by and hosted on G2.com.

Clunky ui Review collected by and hosted on G2.com.

its easy to use and really helpful i enjoy using it Review collected by and hosted on G2.com.

there isn't anything that i don't this like about it Review collected by and hosted on G2.com.

I like that Epsilon3 makes it easy to organize and update SOPs in a clear, structured way, which helps keep the team aligned. The interface is simple enough that new team members can get up to speed without much training. Review collected by and hosted on G2.com.

I dislike that it has limited integration options with other tools we use, which sometimes adds extra steps to our workflow. It would be more efficient if it could sync more easily with our existing project management and communication tools. Review collected by and hosted on G2.com.

Real-Time Collaboration

User-Friendly Interface for Technical Teams

Robust Version Control & Audit Trail

Flexible Procedure Building

ntegration Capabilities Review collected by and hosted on G2.com.

Limited Customization for Non-Engineering Workflows

Steep Setup for Smaller Teams

Pricing Not Transparent

Mobile Experience Is Basic Review collected by and hosted on G2.com.

I use Epsilon3 almost daily when deployed to our test site, and semi regularly when working from the office.

Compared to other test procedure writing/execution software I have used, Epsilon3 has the most functionality, smoothest operation (in terms of loading in a web browser and allowing steps to be executed quickly and easily), and most logical user interface (no hidden buttons, well labelled etc.).

We have also moved to version control of high level test and operational procedures, and the ability to suggest edits, add redline/blueline steps to procedures as they are conducted is a very effective way to save suggested changes without unapproved changes to the released procedures.

We also work at a remote test site which has limited network coverage. Epsilon3 has worked flawlessly, allowing us to continue testing and completing procedures even with intermittent network access.

The ability to have simple logic/numerical calculations built into run steps is also a great feature, eliminating the need for operators to do manual calculations in high stress environments.

Coming from our other software packages, procedures can be far more easily written and implemented, even for inexperienced users.

I can't comment on customer/technical support as I still haven't had to use it! Review collected by and hosted on G2.com.

I don't have any notable dislikes of Epsilon3! Review collected by and hosted on G2.com.

Real-time updates seamlessly synchronize all operations across land, sea, and air, making this product indispensable for us. It offers user-friendly functionality, with frequent updates enhancing its efficiency and bringing added value to our processes. For instance, one of the latest features we began using in Epsilon3 is part history tracking, which enables us to monitor maintenance and flight history usage.

The customer support is exceptional, assisting users with integration and implementation while being receptive to feature requests and facilitating improvements. Review collected by and hosted on G2.com.

Some new features are still being developed and are light on capability, but this improves with frequent updates. Review collected by and hosted on G2.com.

I really like how intuitive the tool is. I had to create new procedures during a launch campaign with only little time to spare. Althougth I only had little prior experience with epsilon I was able to create the checklists I needed without spending much time on learning to use the tool. I also like that the tool is web based. As long as you know your login data you can use it on any device anywhere. Review collected by and hosted on G2.com.

The print function could use some refinement. At least in Firefox when you print a checklist epsilon only uses the standard print function of the webbrowser, which outputs non-ideal documents. Sometimes a workstep gets cut in halve at the end of the page and the rest is printed on the next page. This can be a bit confusing when you are working under pressure at the launch pad. Review collected by and hosted on G2.com.

Its intuitive interface makes it easy to follow procedures and coordinate across teams, reducing errors and time delays—critical benefits in industries where precision and efficiency are paramount. The platform’s integration capabilities with other data sources and tools help create a seamless, centralized place for monitoring processes and sharing updates. Review collected by and hosted on G2.com.

One potential drawback of Epsilon3 could be its learning curve for teams who are new to digital procedure management or transitioning from traditional methods. Adapting complex workflows to the platform’s structure may initially require time and training, especially for teams unfamiliar with similar systems. Review collected by and hosted on G2.com.

Easy to find procedures with with just keywords and has a lot of features that are helpful for customer support. Use it multiple times a day as the guides and procedures are always up to date. Review collected by and hosted on G2.com.

Sometimes it's hard to locate the specific piece of info you need in the guide as there are a lot of steps and tabs that the info could be hidden behind Review collected by and hosted on G2.com.