# EZ Texting Reviews **Vendor:** EZ Texting **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 744 ## About EZ Texting Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going. Secure trusted numbers. Build attentive audiences. Craft effective texts. Start free today. ## EZ Texting Pros & Cons **What users like:** - Users find EZ Texting **easy to use** , appreciating its straightforward setup and effective customer service. (69 reviews) - Users value the **easy communication** with EZ Texting, enhancing customer interactions and ensuring quick updates with high engagement. (25 reviews) - Users value the **user-friendly interface** of EZ Texting, making campaign management and communication effortless for all team members. (25 reviews) - Users rave about the **top-tier customer support** of EZ Texting, ensuring seamless setup and effective communication. (22 reviews) - Users love the **easy setup** of EZ Texting, finding it quick and efficient for effective customer communication. (19 reviews) - Users appreciate the **great customer service** and the platform's ease of use for effective communication strategies. (17 reviews) - Time-Saving (16 reviews) - Simple (14 reviews) - Automation (12 reviews) - Users find EZ Texting to be **affordable** , providing excellent value for its easy-to-use interface and great support. (9 reviews) **What users dislike:** - Users find EZ Texting to be **expensive** , especially with unexpected charges for credits and lack of customer support. (22 reviews) - Users find EZ Texting's interface **not intuitive** , causing frustration with notifications and group texting capabilities. (8 reviews) - Users face **SMS issues** such as high costs for attachments and limitations on group texting, complicating their experience. (8 reviews) - Users often face **sending issues** with bounced messages, lacking effective analytics for tracking engagement and reach. (6 reviews) - Users find the **contact management process cumbersome** , wishing for a more user-friendly and efficient system. (5 reviews) - Reporting Issues (5 reviews) - Campaign Issues (4 reviews) - Users often face **connection issues** with EZ Texting, complicating access and limiting functionality across platforms. (3 reviews) - Feature Improvements (3 reviews) - Limited Features (3 reviews) ## EZ Texting Reviews ### 1. It is in fact EZ **Rating:** 5.0/5.0 stars **Reviewed by:** Matt . | Performance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about EZ Texting?** I send out feedback surveys to customers from several different offices. EZTexting makes it simple to send messages with unique surveys to different groups. I also like that links can be tracked to see who clicked on them. We use this service a lot but we don't have the volume to justify one of the monthly packages, so we use the pay-as-you-go credit system which is perfect for us. I've only had to contact customer support a few times but they were very helpful and resolved my issue quickly. **What do you dislike about EZ Texting?** Nothing I can think of right now. EZ Texting does everything we need it to. **What problems is EZ Texting solving and how is that benefiting you?** EZTexting allows us to send text messages to large groups of people with unique links based on the county they live in. Without EZTexting, I'd have to send each text individually. **Official Response from Kelly Key:** > Hi Matt, Thank you so much for your thoughtful review! We’re thrilled to hear that EZ Texting makes it easy for you to send unique surveys and track engagement across different offices. We strive to provide quick and helpful assistance, and we’re happy to hear that your issues were resolved smoothly. ### 2. Dependable Communication for Internal Messaging **Rating:** 2.5/5.0 stars **Reviewed by:** Eric W. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about EZ Texting?** EZ Texting makes it easy for our company to communicate urgent information within our company, like weather closures and other safety related issues. We also use this to let our employees know about important company changes. **What do you dislike about EZ Texting?** We lost some of our credits after a change or update to EZ Texting's website. Unused credits don’t roll over, and the annual cost is quite expensive. Since we don’t use this service for marketing and instead only use it sparingly for internal communication with our employees and associates, it ends up being a costly service for us. Previously, there was a low up-front cost and we could estimate how many credits we would need for the year. Now, it requires a much larger up-front payment and follows a “use it or lose it” model. **What problems is EZ Texting solving and how is that benefiting you?** It allows us to get important internal communications out to our employees and associates immediately for situations where email may be impractical. **Official Response from Kelly Key:** > Hi Eric, Thank you for sharing your updated feedback. We understand your concerns around credits and plan structure. We’d welcome the opportunity to connect and review plan options with you to find something that best fits your usage and budget needs. There may be alternatives that align more closely with how often you send messages. Please feel free to reach out to our team. We’d be happy to take a closer look at your account and help explore the best path forward. ### 3. EZ Texting Helped Us Scale Efficiently and Save Tons of Time **Rating:** 4.5/5.0 stars **Reviewed by:** kariorozco N. | Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about EZ Texting?** My team loves EZ Texting. The platform helps the Customer Satisfaction Team to move through their lists efficiently, saving us loads of time. With the help of EZ Texting, we were able to expand from working with 5 offices to 17 offices within the past year. **What do you dislike about EZ Texting?** One issue we run into is that there is no separation of inboxes. Our team contacts customers from different offices across all time zones. With all responses going into the same inbox, organizing the feedback proves to be slightly difficult and time-consuming. **What problems is EZ Texting solving and how is that benefiting you?** EZ solves the issue of mass texting with a certified number. Previously, we had issues with expansion due to a lack of a proper platform. **Official Response from Kelly Key:** > Thank you for sharing such a thoughtful review! We're so glad to hear that EZ Texting has helped your Customer Satisfaction Team work efficiently and save time. We also appreciate your feedback on organization in the inbox. If you'd ever like to walk through options for the inbox or best-practice setups available in your current plan, our team would be happy to help. Thank you again for your feedback and for trusting EZ Texting with your customer communications. ### 4. Reliable Customer Facing Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin G. | Marekting director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about EZ Texting?** EZ Texting is very easy to use, even for team members who are not very technical. The interface is clean and intuitive, which makes it simple to create campaigns, manage contact lists, and schedule messages quickly. I also appreciate the automation and keyword features, which save time and help us stay consistent with customer communication. Overall, it allows us to reach a large audience efficiently without a steep learning curve. **What do you dislike about EZ Texting?** While EZ Texting is easy to use, some of the more advanced features feel limited unless you move to higher pricing tiers. Reporting and analytics could also be more detailed, especially when trying to measure engagement beyond basic metrics. Occasionally, customization options for messages and workflows feel a bit restrictive compared to more robust platforms. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting helps us solve the challenge of communicating quickly and reliably with customers at scale. Instead of relying on email, which often gets ignored, text messages ensure our messages are seen almost immediately. This has improved response times, increased engagement, and made it easier to send reminders, updates, and promotions in a timely manner. As a result, our communication is more effective and efficient. **Official Response from Kelly Key:** > Hi Kevin, Thank you for sharing such a thoughtful and detailed review. We’re glad to hear that EZ Texting has been easy for your team to use and that features like automation, keywords, and scheduling are helping you communicate reliably. We also appreciate your feedback around advanced features, reporting, and customization. Your insights are valuable, and we’ve shared them with our team as we continue to enhance analytics and expand functionality across plans. If you’d ever like help exploring features available in your current plan, or reviewing options that may better fit your needs, our team is happy to assist. Thank you again for your feedback and for trusting EZ Texting with your customer communications. ### 5. Simplifies Volunteer Communication Perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about EZ Texting?** I like that EZ Texting is very simple to use, making it easy to create texts, add people, and check to make sure someone is included. It's been a great addition to our communication suite. We have been very pleased with how it eliminates a lot of time, simplifying the communication process with our attendees and volunteers. The initial setup was very easy too. **What do you dislike about EZ Texting?** The one thing was our first year, we didn't understand the full benefits that we would get out of it. We lost a lot of credits because we didn't use it enough. It doesn't actually integrate with our CRM, so we have to put things in manually. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting helps us stay connected and quickly communicate with volunteers and participants. It simplifies sending group texts, saving us time and keeping our communication lines open. It's easy to use, create texts, add people, and verify contacts, enhancing our communication suite. **Official Response from Kelly Key:** > Hi Scott, Thank you for your thoughtful review! Saving time and keeping everyone connected is exactly what we aim to support, so it’s great to know it’s making a difference for your team. We also appreciate your feedback around getting the most value from your credits and CRM integration. If helpful, our team would be happy to walk through ways to better align usage with your goals so you can maximize your plan. Additionally, while native integrations may vary, there may be options or workarounds our team can suggest to help streamline your workflow. Thanks again for sharing your experience. We’re here to support you every step of the way! ### 6. Effortless Communication, Needs a Mobile App **Rating:** 5.0/5.0 stars **Reviewed by:** John P. **Reviewed Date:** April 09, 2026 **What do you like best about EZ Texting?** I really like that EZ Texting is very well organized, and the user interface is very intuitive. The ability to store our member information in a contacts list and rapidly send out messages to all of them is extremely helpful. By storing the member information in the contact list, we're able to create groups of association members, like those that live on a specific floor or those who are tenants versus owners, enabling us to direct targeted messages to the right audience. **What do you dislike about EZ Texting?** It would be very nice if there were a mobile application dedicated for EZ Texting. Currently, when using mobile phones, I have to open up Google Chrome and then log in to the website as if I am on a computer. I think it could be a better user experience if there were a dedicated app for this purpose. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting improves our communication with members, achieving higher message open rates compared to email. It's well-organized, intuitive, and helps us store member info in contact lists for targeted messaging, making communication quicker and more effective. **Official Response from Kelly Key:** > Hi John, thank you for the thoughtful feedback! We're glad to hear that EZ Texting's organized interface and contact management have made it easier to reach the right members with targeted messages. We also appreciate your feedback on the mobile experience. Your input helps shapes future enhancements and your insights are valuable! ### 7. Easy Setup, Costly for High Volume Use **Rating:** 3.5/5.0 stars **Reviewed by:** Kelly B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about EZ Texting?** I use EZ Texting primarily for peer meeting notifications, finding that reminders and notifications are more urgent than easily ignored or missed emails. I like that it's easy to use and I'm pleasantly surprised by the incredible customer service. Additionally, I appreciate that I received personal invitations for training, which I never expected. The initial setup was straightforward, as I managed to import a CSV file and get up and running without prior experience. **What do you dislike about EZ Texting?** I use it for advertising a free peer-to-peer meeting for first responders, and it's expensive to keep sending 200+ texts several times a week for multiple meetings we have going on. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting makes meeting reminders more urgent and noticeable than emails. It’s easy to use, with outstanding customer service. However, it's costly to send a large number of texts regularly. **Official Response from Kelly Key:** > Hi Kelly, Thank you for your thoughtful review! We’re so glad to hear that EZ Texting has been easy to set up and use, and that it’s helping you reach people more effectively than email. We appreciate your feedback regarding cost for higher-volume messaging. If you're up to it, please reach out to our support team. We'd be happy to take a look at your account and explore plan options that may better align with your needs. Thank you again for your review! ### 8. Streamlined Messaging with Cost-Effective Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about EZ Texting?** I love that EZ Texting is cost-effective and allows me to save time in my day. One of the most valuable tools for me is the mass texting feature. I'm able to customize messages with just a click of a button, inserting names or other specific details, which personalizes each text for the recipient. The process of sending out messages is streamlined, letting me import a list of contacts and send messages to each one with ease. EZ Texting makes the setup easy peasy, lemon squeezy. **What do you dislike about EZ Texting?** Nothing **What problems is EZ Texting solving and how is that benefiting you?** I use EZ Texting to send mass text messages for my business, solving the issue of manual messaging. It streamlines communication by allowing me to import contacts and send messages with a click, saving time. **Official Response from Kelly Key:** > Hi Rachel, thank you so much for your review! We love hearing how EZ Texting is helping you save time and streamline your messaging. Being able to quickly import contacts and send customized messages at scale is exactly what we aim to make simple and efficient. We truly appreciate you taking the time to share your experience. Thanks for choosing EZ Texting! ### 9. Excellent Tool That Streamlines Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Amber C. | Senior Product Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about EZ Texting?** They have a very easy to use dashboard. Even if you're new to SMS it's pretty simple to click through and figure out how to do what. Very easy to segment groups, add notes about the groups so it's easy to identify segments across teams. **What do you dislike about EZ Texting?** There are a couple of features I wish were improved upon. For example, the inbox deletes any messages once a contact is opted out. I would like to keep those there (for future reference) but not be able to message those contacts anymore. We have to keep a separate spreadsheet to track these responses from members who have opted out so we can add it to their file. The other item, sometimes the system can be slow to send (I assume on high-volume days) but some messages are intended to send at an exact time, so getting those out ~9 mins later, isn't a deal breaker, but not ideal. **What problems is EZ Texting solving and how is that benefiting you?** It helps us quickly communicate urgent messages to our members as well as enables us to message potential members about promotions to encourage enrollments. It's an easy way to reach a lot of people quickly. **Official Response from Kelly Key:** > Hi Amber, Thank you for taking the time to share your feedback! We’re glad to hear that EZ Texting has been easy to use and that features like group segmentation and notes are helping you stay organized across teams. Your feedback about retaining message history for opted-out contacts is valuable, and we understand how keeping that record would be helpful for internal tracking. We’ve shared this with our product team for consideration.Thank you again for your insights and for choosing EZ Texting! ### 10. Great Reminder Tool with Easy Mass Texting **Rating:** 4.0/5.0 stars **Reviewed by:** Ron P. **Reviewed Date:** February 10, 2026 **What do you like best about EZ Texting?** I find EZ Texting pretty invaluable and a great service for a great price. It's fantastic for mass contacting, letting me reach a lot of people in a very short time, which saves me a lot of time. The service offers a lot of features, and though I'm still learning some of them, it's fairly easy to use. I mainly use it to contact groups I've signed up, and it's a great reminder tool. I appreciate the ability to send automatic replies based on certain words, and I'm looking forward to using more of the features like feedback and strip campaigns. Importing or adding contacts is pretty simple, which is a big plus for me. **What do you dislike about EZ Texting?** I find the learning curve a bit challenging. You kinda have to play with it for a while to see which way is best for you. I think it could be improved with simpler ease of use, maybe more specific directions on campaigns and understanding bounce backs, which numbers went through, and who opted out. Some specific reports and things get a little hard to use. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting solves the contacting problem by letting me reach many people quickly, saving me time. I use it to send out reminders for Zoom calls, making it invaluable for group communication at a great price. **Official Response from Kelly Key:** > Hi Ron, Thank you for such a thoughtful review. We’re thrilled to hear EZ Texting has been valuable for mass communication, reminders, and is saving you time. We also appreciate your feedback about the learning curve. While the platform is designed to be flexible, that can sometimes mean it takes a bit of time to find the best setup for your needs. Your suggestions around clearer guidance are helpful and welcomed as we continue improving ease of use and clarity across the platform. If you ever want help navigating reports, understanding delivery details, or exploring features more deeply, our team is always happy to assist. Thanks again for sharing your experience and for choosing EZ Texting. ### 11. Convenient and Effective Client Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia Y. **Reviewed Date:** January 17, 2026 **What do you like best about EZ Texting?** I use EZ Texting to communicate with our clients and find it convenient to send messages quickly to a large group of people. It's great that clients can respond quickly, and many of them prefer texting over phone calls. I really like the convenience of use, including the mobile application and the ability to send group messages. This platform makes it easier to communicate with our clients and reduces the time it would normally take to answer the same questions via phone call. Generally, we like the app, and we've been using it for years without trying any other texting app. **What do you dislike about EZ Texting?** We have two phone numbers, and we are unsure how to send group messages from the second number. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting makes it convenient to send messages quickly to a large group, allowing clients to respond quickly. It simplifies communication and saves time compared to answering the same questions over phone calls. **Official Response from Kelly Key:** > Hi Olivia, Thank you for sharing your experience! We’re glad to hear EZ Texting has made it easy for your team to communicate quickly with clients and that having multiple users and a message history has been helpful. Regarding sending group messages from your second number, you’ll just need to set that number as your default sending number. To do this, click the gear icon in the lower-left corner of your account, select Account, then go to Textable Numbers. From there, click the three dots next to the number you’d like to use and choose “Set as Default Number.” Once set, you’ll be able to send group messages from that number. If you’d like help walking through this or have any other questions, our Support team is happy to assist. Thanks again for your review! ### 12. Streamlined Appointment Conversions with EZ Texting **Rating:** 5.0/5.0 stars **Reviewed by:** Jon P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about EZ Texting?** I use EZ Texting every year during open enrollment, which speaks to its reliability and effectiveness in my workflow. It has significantly helped me convert more clients into appointments and close more deals, which is essential for my business growth. Clients even recommend it, indicating their satisfaction with the system. I've also found the initial setup to be very easy and straightforward. The spreadsheets, like CSV Excel files, only require me to input the name and phone number, and everything uploads accordingly. Moreover, I appreciate that I can use EZ Texting on its own, as it does a great job independently, showing how robust the platform is. I've been using EZ Texting for several years and intend to continue using it, as it meets my needs effectively. **What do you dislike about EZ Texting?** I would love for EZ Texting to be a little bit cheaper. **What problems is EZ Texting solving and how is that benefiting you?** I use EZ Texting to convert more clients into appointments and close more deals, enhancing client recommendations and streamlining enrollment processes. **Official Response from Kelly Key:** > Hi Joh, Thank you so much for taking the time to share your experience, and for being a long-time EZ Texting user. We’re thrilled to hear how valuable the platform has been during open enrollment each year. Reliability during busy seasons is critical, and we’re honored that EZ Texting continues to support your business year after year. Thank you again for your trust and loyalty over the years. We’re grateful to be a part of your success and look forward to supporting you for many more seasons to come. ### 13. Effortless Employee Communication with EZ Texting **Rating:** 5.0/5.0 stars **Reviewed by:** Alise E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about EZ Texting?** I really like EZ Texting for my role as an HR director, as it helps with clear, short communication to my employee base. The setup is really easy and does not take a lot of time, making it convenient to use. It's also easy to create employee contact groups to send a quick text that all employees can access very easily. I really like the product, and it is working well for my company. It's a great product. **What do you dislike about EZ Texting?** nothing **What problems is EZ Texting solving and how is that benefiting you?** I use EZ Texting for clear, short communication to the employee base. It's easy to create employee contact groups to send a quick text that all the employees can access easily. **Official Response from Kelly Key:** > Hi Alise, thank you for sharing how EZ Texting has streamlined HR communication at your company! We're glad the quick setup and contact group features are making it easy to keep your employees in the loop. We look forward to continuing to support your team. ### 14. Good Features but Pricy Credit System **Rating:** 4.0/5.0 stars **Reviewed by:** Amy G. **Reviewed Date:** January 20, 2026 **What do you like best about EZ Texting?** I like that EZ Texting saves what you have sent out before, and then you can go in there and view if people have replied back to you. It helps me see if I want to communicate with them or not. **What do you dislike about EZ Texting?** I don't think it's explained how the point or credit system works and how you allocate so many points or credits. It gets really expensive, especially if you're new to this, which I was. Think it would be nice if there was a referral system where you could refer customers and get added credits. I do miss the price point of the other service compared to you guys. I don't think it was easy. I think it could've been easier with some kind of system that shows an example of how the credits work. **What problems is EZ Texting solving and how is that benefiting you?** I like that EZ Texting saves what you have sent, letting you see replies and decide if you want to communicate further. **Official Response from Kelly Key:** > Hi Amy, Thank you for taking the time to share your experience. We’re glad to hear that message history and reply tracking have been helpful in managing your conversations and follow up. We also appreciate your feedback about the credit system. If you’d like, our Support team is always happy to walk through how credits work in your use case and help review plan options to make sure you’re on the best fit for your needs and budget. Thank you again for your feedback. It helps us improve the experience for everyone. ### 15. Game-Changer for Customer Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Teri H. **Reviewed Date:** January 20, 2026 **What do you like best about EZ Texting?** I find EZ Texting to be an absolute game changer for our business. It's completely changed the way we communicate with our customers and new clients. We do about 50 estate sales a year and, before each one, we send out a text with a video and pictures, and it's so easy to do that with EZ Texting. The ease of having people subscribe to it, whether it's through a QR code or a quick subscribe, is super effective and allows people to join our text thread quickly. I also appreciate that it makes communication so easy, with a text open rate of over 90% within minutes. It's a phenomenal program and we are very happy with it. It's super easy to set up, taking just seconds, and there was someone to help us at the business. Subscription and communication with customers are efficient and straightforward with this tool. **What do you dislike about EZ Texting?** I would like a program that has higher numbers. We use the 500 text program right now where we get 500 texts per month. I would like a higher amount of available text because we're eventually going to get to the point where we're sending out thousands and thousands of texts. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting changed how we communicate, making it easy to text 1,500 people about estate sales. The open rate is over 90% within minutes, which is amazing. It's a game changer for customer communication. **Official Response from Kelly Key:** > Hi Teri, Thank you so much for sharing your review! We’re thrilled to hear that EZ Texting has been a game changer for your estate sales and that it’s helped you connect so effectively with your customers. As your texting needs grow, we’d be happy to help you review higher-volume plan options so you’re set up to scale smoothly as you start sending thousands of messages. Our team can walk through what makes the most sense for your usage and goals. Thank you again for your kind words and for choosing EZ Texting. If you’d like help reviewing plans or exploring additional features, we’re always here to help. ### 16. Effortless Team Notifications and Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jay V. | Associate Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about EZ Texting?** I use EZ Texting to inform my team of upcoming events and training tips. I really appreciate the simplicity and the keyword opt-in feature, which allows others to join the group without me having to add them. I can also schedule events ahead of time and set reminders, which is great for time management. The initial setup was pretty simple with customer service assistance. **What do you dislike about EZ Texting?** Nothing **What problems is EZ Texting solving and how is that benefiting you?** I use EZ Texting to inform my team of events efficiently, solving time management issues. Its simplicity and keyword opt-in let me schedule events, send reminders, and allow others to join without manual input, streamlining my communication with the team. **Official Response from Kelly Key:** > Hi Jay, Thank you for sharing your review! We're thrilled to hear that EZ Texting has been helpful to keep your team informed. It's great to know the keyword opt-in feature, scheduling, and reminders are helping you manage events more efficiently. If you'd ever like to explore additional features as your needs grow, we're happy to help. Thank you again for your feedback and for trusting EZ Texting with your team communications. ### 17. good concept **Rating:** 3.0/5.0 stars **Reviewed by:** Ginger D. | Owner/Instructor, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about EZ Texting?** the ability for our customers to call or text us at the same number **What do you dislike about EZ Texting?** being able to text from our business number ONLY works when online not when using the app; it looks like it comes from a random number that means nothing **What problems is EZ Texting solving and how is that benefiting you?** We like having the ability to allow our customers to call or text us at the same number, whichever is their preference. If that same ability to send outgoing texts from our main recognizable number were possible from the app, it would be perfect. It USED to work, but quit not long after we began using it. It does work from the online website, just not the app. When we contacted EZ Text a couple of times, they basically said we were just "lucky" that it works online because they doubted the app would be fixed to do the same functionality. **Official Response from Kelly Key:** > Hi Ginger, Thank you for sharing your experience! We’re so glad to hear that having one number for both calls and texts has been valuable for your business and customers. We appreciate your feedback about sending texts from your main number when using the app. For the most consistent experience, we recommend using EZ Texting through a mobile web browser, which provides more functionality than the app. Thank you for your review! ### 18. EZ Texting: The Best SMS Platform I’ve Used **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about EZ Texting?** EZ Texting is by far the best sms platform that I have used. I recommend them for anyone that communicated via sms to there clients. **What do you dislike about EZ Texting?** Nothing, the site works perfectly fine the way it is. **What problems is EZ Texting solving and how is that benefiting you?** When its difficult to get clients on the phone, EZ texting helps me reach them and a fraction of what it costs from other prividers **Official Response from Kelly Key:** > Hi Nick, Thank you for the review and recommendation! We're so glad EZ Texting has made it easier to reach your clients when calls don't connect, and that it's been a cost-effective solution compared to other providers. We look forward to continuing to support your texting needs! ### 19. Effortless Communication with EZ Texting **Rating:** 5.0/5.0 stars **Reviewed by:** Mary G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about EZ Texting?** I have been using EZ Texting for my small business for at least two or three years and found it through a friend's referral. I love its intuitive and easy setup, which made getting started a breeze. Its real-time communication capabilities are invaluable, allowing me to reach out to teachers and parents effectively and quickly. I appreciate how it enables me to disseminate important information swiftly, especially in situations where a teacher is running late or needs to communicate urgent updates to parents. The convenience and usability of EZ Texting are standout features for me, and they are significant reasons I would choose to purchase the service again. I am highly satisfied with how EZ Texting contributes to streamlining communications for my business, evident by my high likelihood of recommending it, scoring a perfect ten. **What do you dislike about EZ Texting?** I am pleased with all of the aspects of the program. There is nothing I can add here. **What problems is EZ Texting solving and how is that benefiting you?** I use EZ Texting to contact parents in real-time through texting, allowing quicker and more effective communication, especially when notifying of changes like a teacher running late. **Official Response from Kelly Key:** > Hi Mary, Thank you for your review. It's great to hear that the simplicity and setup helped streamline your communication with parents and teachers, especially when urgent updates are needed. If there's anything we can do to make your experience even better, we'd love to hear your feedback. Thank you for choosing EZ Texting! ### 20. Great MMS Features for Churches, But App Needs Improvement and Pricing Is High **Rating:** 4.0/5.0 stars **Reviewed by:** Pastor Kristin W. | Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about EZ Texting?** It is easy to: - add new contacts and get them sorted into contact lists - schedule messages to be sent at a later time - respond to messages that are sent as replies to texts sent out It allows MMS. We aren't using EZ texting for typical marketing, we are a church using it to send notes out to our members. Those notes tend to be longer, so having MMS as an option is a must (and many texting services don't allow this). We like that including pics and links is possible. **What do you dislike about EZ Texting?** It is more expensive than we would like, though we are regularly exploring our alternative options and aren't finding any (because we need MMS). The app isn't very function or user friendly. I would love to do more from my phone, but default to my computer since the app is limited and cumbersome. **What problems is EZ Texting solving and how is that benefiting you?** We want to be able to send out messages to our membership all at one time. We also want to be able to schedule some of those messages ahead of time. EX texting allows us to do both. **Official Response from Kelly Key:** > Hi Pastor Kristin, Thank you for your feedback! We’re delighted to hear that EZ Texting has made it easy to manage contacts, schedule messages, and send meaningful updates to your church members. We appreciate your feedback on the mobile app. To access more functionality on the go, we recommend logging into your account through a mobile web browser for broader access. Thank you again for sharing your experience and for using EZ Texting to keep your community informed! ### 21. EZ Texting has been a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Charla D. | Program Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about EZ Texting?** EZ Texting has made it simple and affordable to reach out to our staff members and participants as well as their families when we need to get information out to the masses in a quick and efficient manner. **What do you dislike about EZ Texting?** I have no complaints and can't think of any downsides to using EZ Texting. **What problems is EZ Texting solving and how is that benefiting you?** Getting information out to a large group of people quickly. **Official Response from Kelly Key:** > Hi Charla, Thank you for your amazing feedback! We're thrilled to hear that EZ Texting has been a game changer for you. Our goal is to provide a seamless experience, and we're so glad EZ Texting is delivering the results you need. ### 22. Simple, effective, and useful for more than just marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Dan S. | Co-Chair, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2019 **What do you like best about EZ Texting?** EZ Texting is pretty straightforward and that's probably the best part about it. They've improved the platform to make it even more user-friendly including showing a preview of the message, simplifying their credit system, and improving scheduling. **What do you dislike about EZ Texting?** I don't necessarily use EZ Texting often and the email communications from their platform can be a bit annoying. While scheduling and composing has improved, their previous platform showed the date and time of their server which helped me more confidently schedule our text messages. Now it's timezone-based, but being in a specific timezone that doesn't observe Daylight Saving, it can be a bit confusing and I've made mistakes with campaigns before. **Recommendations to others considering EZ Texting:** As with any marketing or promotional campaign, it's important to plan things ahead of time. Use a service like wordcounter.net to make sure your message is within the allowable character limit of text messages. Use the preview option in EZ Texting to make sure that everything works. Be aware of your timezone and other settings to ensure a successful campaign. **What problems is EZ Texting solving and how is that benefiting you?** While at work I use EZ Texting for sending marketing and promotional messages, I've also used this product during festival events and conferences as a way of mass messaging vendors and participants about updates to schedules, emergency information, etc.. There isn't a more effective way of sending out immediate messages to a group of people and EZ Texting helps me do it quickly and in an affordable way. **Official Response from Sarah Hale:** > Hi Dan! We really value customers like you. We are always trying to improve, so your feedback is appreciated. You should be able to change your time zone in you account settings temporarily to reflect the timezone you want. If you need any assistance, please call (800)753-5732 or email support@eztexting.com and we will help more than happy to help! ### 23. Efficient Notifications, Easy Interface **Rating:** 4.0/5.0 stars **Reviewed by:** David P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about EZ Texting?** I like EZ Texting's easy software interface because it makes it easy to add, group, change, and edit contacts. I also use it for emergency building matters because notifications are quicker than email. Additionally, the initial setup was very easy. **What do you dislike about EZ Texting?** I dislike that the 160 character limit is misleading because it includes the phone number provided for the account. **What problems is EZ Texting solving and how is that benefiting you?** I use EZ Texting for emergency building matters, and it provides quicker notifications than email. The easy software interface makes it simple to add, group, change, and edit contacts. **Official Response from Kelly Key:** > Hi David, Thank you for the thoughtful review! We're glad to hear that managing contacts and sending time-sensitive building notifications has been a seamless experience. Regarding the character limit, the sender's phone number is not included in the 160-character count by default. If you're up for it, please reach out to our support team at eztexting.com/help so we can take a closer look at your messaging setup and help you get the most out of every text. Thanks again! ### 24. Effortless Mass Texting, Unmatched Convenience **Rating:** 4.5/5.0 stars **Reviewed by:** Jesus A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2023 **What do you like best about EZ Texting?** I like using EZ Texting for mass texting students and families in our program because it offers fast, accessible communication. The ease of use and convenience make it particularly valuable, especially when I need to get updates out about program cancellations or schedule changes quickly, reducing the stress in those situations. The initial setup of EZ Texting was fairly straightforward and easy as well, which was helpful. **What do you dislike about EZ Texting?** I'm not sure if it's us, but uploading contacts and maintaining contacts is something we don't use as much, but it could probably help. Also, we use Salesforce but we're not sure if it integrates. **What problems is EZ Texting solving and how is that benefiting you?** I use EZ Texting for fast, accessible communication, which is crucial for sending out updates like program cancellations. It’s easy and convenient to use, taking the pressure off during stressful situations. **Official Response from Kelly Key:** > Hi Jesus, Thank you for sharing your experience! We’re glad to hear EZ Texting has been a reliable way for you to quickly communicate important updates to students and families. Regarding Salesforce, EZ Texting can integrate with Salesforce via Zapier, which allows you to connect your data and automate workflows between the two platforms. If you’re interested in exploring that setup, please reach out to Support and we’ll be happy to provide more details. Thanks again for your review! ### 25. Organized Group Texting with Easy Spreadsheet Uploads and Smart Tagging **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about EZ Texting?** I like that I can create groups for texting and communicating with different program participants. I also like how easy it is to upload spreadsheets with contact information to the website. I appreciate being able to create different tags and subgroups within the system as well. Overall, it’s an organized way to communicate and keep everything structured. **What do you dislike about EZ Texting?** I don’t like that when I add an image or other attachment to a text message, it uses more credits than sending a standard text. **What problems is EZ Texting solving and how is that benefiting you?** It helps me save time and energy when it comes to communicating with a large group of stakeholders. I can reach my target audience in an efficient and organized manner. **Official Response from Kelly Key:** > Thank you for sharing your experience! We’re glad to hear that creating groups, using tags, and uploading spreadsheets have made it easy to stay organized and communicate effectively. We also appreciate your feedback about images and attachments using more credits. Multimedia messages (MMS) are processed differently by carriers than standard SMS, which is why they require additional credits. We understand that can be an adjustment, and we’re always happy to help review messaging strategies if you’re looking to optimize usage. Thank you again for your thoughtful feedback. We’re here anytime you need support. ### 26. Easy to Use Video Messaging **Rating:** 4.0/5.0 stars **Reviewed by:** Amber H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about EZ Texting?** Its easy to use and you can send video messages **What do you dislike about EZ Texting?** Its got good reposting and easy to use, It's an extra step for me outside of my CRM **What problems is EZ Texting solving and how is that benefiting you?** MMS video program is good **Official Response from Kelly Key:** > Hi Amber, thank you for the great feedback! We're glad EZ Texting's MMS video messaging and reporting have been easy to use. If you haven't already, it may be worth exploring our Zapier integration to connect your CRM directly to EZ Texting. Feel free to reach out to our team and we can help determine if it's the right fit. ### 27. Quick Feedback with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** SUSAN C. **Reviewed Date:** November 21, 2025 **What do you like best about EZ Texting?** I appreciate the effectiveness of EZ Texting in contacting students. It addresses the problem of getting feedback by ensuring that responses are quick since students always check their phones. This immediacy and efficiency are vital for my communication needs, and it makes the process of gathering feedback seamless. Furthermore, I find the initial setup of EZ Texting to be very easy, which reduces any potential barriers to getting started with the service. This ease of use enhances my overall experience, allowing me to focus on the communication aspect without worrying about technical difficulties. Additionally, my willingness to recommend EZ Texting to others at a score of 10 out of 10 underscores my satisfaction with its functionality and the value it adds to my work. **What do you dislike about EZ Texting?** NOTHING **What problems is EZ Texting solving and how is that benefiting you?** I use EZ Texting to contact students, and it solves the issue of obtaining feedback quickly because students always check their phones. **Official Response from Kelly Key:** > Hi Susan, Thank you so much for your thoughtful review! We're thrilled to hear how effective EZ Texting has been in helping you reach students quickly and gather timely feedback. Hearing that you’d recommend EZ Texting with a 10 out of 10 truly means the world. Thank you for your trust and support! ### 28. EZ Texting Makes SMS Opt-In Simple and User-Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about EZ Texting?** I appreciate how we can manually add phone numbers to EZ Texting without needing the subscriber to go through an opt-in authentication process. We also use another program for email communications; that program has the ability to send SMS messages, but requires subscribers to reply back to a text message to complete their subscribe. Many individuals think they have already subscribed by completing the form, and therefore never reply back to complete their subscription. This is very frustrating for everyone involved; EZ Texting's opt-in process is much more user friendly from both the admin and subscriber perspectives. **What do you dislike about EZ Texting?** The fact that monthly credits do not accumulate. When we have to send a text message that is outside of our normal message cadence, we are often forced to purchase credits...and then our automatic monthly charge will process a few days later, giving us the credits we would have needed to send the message. This is an extra cost for us, and frustrating that EZ Texting takes advantage of that. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting makes it very easy to reach our audience and relay information that is time-sensitive. Relying on other communication methods, like email, increase the chance that our message won't be viewed in time (or viewed at all). Business texting capabilities are almost expected; EZ Texting helps us meet that expectation with a simple interface that does not require a lot of time to learn. **Official Response from Kelly Key:** > Thank you for such a thoughtful review. We’re glad to hear EZ Texting has made SMS opt-in simpler and more user-friendly for both your team and your contacts. Making it easier to connect with subscribers and deliver time-sensitive messages is exactly what we aim to support. Thank you again for trusting EZ Texting to help you reach your audience quickly and effectively. If you’d ever like help reviewing plan options or discussing ways to better align credits with your sending patterns, our team is always happy to assist. ### 29. Efficient Messaging Solution with Templates **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about EZ Texting?** I like that you can make a template with EZ Texting. We also appreciate the price, it works, and we have no issues. The initial setup with EZ Texting was very easy. **What do you dislike about EZ Texting?** Nothing, it works great **What problems is EZ Texting solving and how is that benefiting you?** I use EZ Texting for sending messages to our staff, allowing us to message everyone at once and handle complaints or questions easily. I like the template feature, and it’s affordable, reliable, and works well with no issues. **Official Response from Kelly Key:** > Hi Ashley, Thank you for your review! We are thrilled to hear that the template feature and easy setup have made a real difference in how your team communicates. We look forward to continuing to support you. ### 30. Makes Mass Customer Notices and Response Management Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffianey B. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about EZ Texting?** The program makes it very easy to send out mass notices to our customers and manage responses. **What do you dislike about EZ Texting?** The only thing i wish it would do is group responses to the actual text campaign sent. When responses come in through the inbox it is sometimes difficult to see what text they are responding to. it would also be nice to have a section that shows all texts that were sent on our end with the date sent and the ability to see the text **What problems is EZ Texting solving and how is that benefiting you?** EZ Text has solved the issue with keeping our agents updated with events and news without having to send emails that may go to spam folders. **Official Response from Kelly Key:** > Hi Tiffianey, Thank you for your review! We’re glad to hear EZ Texting makes it easy to send mass notices and manage responses, especially for keeping agents informed without relying on email. We appreciate your thoughtful feedback around organizing responses and viewing sent messages. Input like this is valuable and helps guide ongoing improvements as we continue evolving the platform to better meet our customers’ needs. Thanks again for your review! ### 31. One of the best bang for your buck text messaging apps in the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Lloyd A. | Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about EZ Texting?** I like that I can reply individually to anyone who responds to my campaign. I also like how the application tells me how many of my texts made it to the recipient and how many bounced. It also tells me the # of times certain phone number has bounced. **What do you dislike about EZ Texting?** What I haven't figured out how to fix yet is to send a text to known good numbers that keep bouncing (5-7x) I was once one of the bounced #s that came up when I sent out a campaign text. Somehow, about 30% of the 124 contacts I sent a text to bounced. Sent a ticket and still havent heard back. **What problems is EZ Texting solving and how is that benefiting you?** Communicating in real time with our members (subscibers) **Official Response from Kelly Key:** > Hi Lloyd, Thank you for sharing your feedback! We’re so glad to hear that you find EZ Texting helpful for tracking delivery and engaging directly with your subscribers. It’s great to know those insights are adding value to your campaigns. We’re sorry to hear about the issue with messages bouncing and that you haven’t yet received a follow-up on your ticket. That’s certainly not the experience we want for our customers. We will reach out to review your account and help resolve the issue as quickly as possible. Thank you again for your review! ### 32. Easy way to communicate with clients! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2020 **What do you like best about EZ Texting?** We're able to mass communicate with participants in a way that is convenient and protects the privacy of our staff. **What do you dislike about EZ Texting?** So far there doesn't seem to be an aspect of EZ Text that I don't like. Our office uses it weekly to remind participants about upcoming programs and it seems to be more effective than normal emails. **Recommendations to others considering EZ Texting:** Try using all the features - especially when uploading new contacts. It's very easy to mass upload groups of clients. **What problems is EZ Texting solving and how is that benefiting you?** We are looking for fast and convenient ways to stay in touch with participants while not having staff use their personal numbers. **Official Response from Kelly Key:** > Thank you for sharing your experience! We’re glad to hear EZ Texting has made it easy to communicate with participants and that features like mass uploads are helping your team work efficiently. We really appreciate your recommendation to others and your thoughtful feedback. Thanks for choosing EZ Texting! ### 33. Easy Desktop Messaging, But Mobile Mass Texting Falls Short **Rating:** 2.5/5.0 stars **Reviewed by:** Kevin N. | Web Designer and Information Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about EZ Texting?** The interface was fine. Easy to select a list and create a message. **What do you dislike about EZ Texting?** Mobile usability was limited. When we used it, it had to be done from a desktop browser. There was an app that could be used to monitor messages and reply to individual ones, but couldn't send a mass text. **What problems is EZ Texting solving and how is that benefiting you?** It allowed us to quickly sent custom messages to our sales force. **Official Response from Kelly Key:** > Hi Kevin, Thank you for your review! We’re glad to hear that creating and sending messages from the desktop experience has been smooth and effective for your team. We appreciate your feedback on mobile functionality as well. While the mobile app is great for managing conversations and replying to messages, you can send mass texts from your mobile device by logging into your account through your phone’s web browser, which provides access to more features. Thanks again for sharing your experience. Your input helps us continue improving the platform! ### 34. Very Easy User friendly system and top notch Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Marcin A. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about EZ Texting?** Easy of use, flexible options, easy onboarding. Supeb Customer Service **What do you dislike about EZ Texting?** not much I can think of. Automated text confirmation after each message **What problems is EZ Texting solving and how is that benefiting you?** Faster communication, eliminated need of employee phone usage in production floor **Official Response from Kelly Key:** > Hi Marcin, Thanks so much for the great feedback! We’re glad to hear onboarding was smooth and that you’re enjoying how easy the platform is to use. Providing top-notch support is a big priority for us. We appreciate your note about automated text confirmations and will keep it in mind as we look at ways to give more control over notifications. Thank you again for your review! ### 35. Streamlined Group Notifications with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Debbie T. **Reviewed Date:** November 21, 2025 **What do you like best about EZ Texting?** I find EZ Texting incredibly useful for sending out group notifications to our 200 agents efficiently. I appreciate the ease of inputting new contacts, which simplifies the management of our communication lists. I really like being able to set up groups and categories, as it allows me to organize contacts systematically and send targeted messages to specific groups easily. The ability to place each individual in more than one group means I can tailor our communications even more precisely. This aspect is incredibly advantageous as our office spans five locations, and tagging agents individually who work in specific offices makes it straightforward to send notices to only those who need them. **What do you dislike about EZ Texting?** N/A **What problems is EZ Texting solving and how is that benefiting you?** I use EZ Texting to efficiently notify 200 agents, solving manual email notifications. It streamlines contact management with easy input, groups, and tagging, enabling targeted messages. **Official Response from Kelly Key:** > Hi Debbie, Thank you so much for sharing your experience with EZ Texting! We're thrilled to hear how valuable the platform has been in helping you efficiently reach your agents. Our goal is to help teams communicate quickly and accurately, and we’re glad these tools are supporting your workflow. Thank you again for choosing EZ Texting. We’re here anytime you need support and look forward to continuing to help your team stay connected. ### 36. Excellent for Employee Communication, Needs Better Contact Management **Rating:** 3.5/5.0 stars **Reviewed by:** Lindsay T. | Human Resources Administrator **Reviewed Date:** January 26, 2026 **What do you like best about EZ Texting?** I like the tracking of delivery and the drafting campaign features most. The drafting campaign feature makes it easier to create new drafts instead of typing up a new text each time, which is especially helpful for mandatory orientation reminders. **What do you dislike about EZ Texting?** I wish that adding contacts was a little bit more user-friendly and not a multi-step process. Being able to extract the details needed from an Excel document when uploaded would make the process so much faster. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting helps reach our salon employees who aren't at computers often for urgent needs. It simplifies mandatory orientation reminders and eases creating new drafts for campaigns. **Official Response from Kelly Key:** > Hi Lindsay, Thank you for taking the time to share your experience. We’re glad to hear that delivery tracking and the draft campaign feature have been helpful, especially for sending important orientation reminders. We also appreciate your feedback about contact management. We understand the importance of a streamlined contact upload process, and your feedback is valuable. Our team would be happy to explore contact management best practices with you or explore available integrations that may better fit your workflow and save time. Thank you again for your thoughtful feedback. If you’d like assistance reviewing options or setting things up, our Support team is always happy to help. ### 37. Effortless Customer Communication with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Anita B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about EZ Texting?** EZ Texting is easy and a great way to communicate with our customers. And if I ever have any questions or issues, their customer service and support is outstanding! **What do you dislike about EZ Texting?** I wish I could schedule future texts to go out on a certain day and time. **What problems is EZ Texting solving and how is that benefiting you?** It's helping us communicate our daily specials, events and more. We are able to stay closer to the customer and answer many of their questions before the day starts. **Official Response from Kelly Key:** > Hi Anita, Thank you so much for your review! We’re thrilled to hear EZ Texting has made it easy to stay connected with your customers, and that our Support team has been helpful when you need us. Good news: you can schedule future texts in EZ Texting. When you’re creating a campaign, look just below the Compose Message box. You’ll see the option to "Send Now" or "Schedule" for a specific date and time. Depending on your use case, Workflows may also be a great option to help automate recurring messages like new customer specials or event reminders. If you’d like, reach out to Support, we’ll be happy to walk you through the options. ### 38. Effortless Setup, Time-Saving Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mr. S. **Reviewed Date:** October 21, 2025 **What do you like best about EZ Texting?** I absolutely love how easy it was to set up EZ Texting. I could seamlessly transfer all my data from the old SMS marketing service using CSV files, Excel sheets, and simple copy-pasting methods. This ease of setup saved me a lot of time and hassle. I also appreciate how EZ Texting saves me time by allowing me to send messages in bulk without needing to painstakingly send them one by one to each customer. Additionally, the feature that allows me to purchase someone's spot without needing to upgrade to a different tier is fantastic, offering flexibility and convenience. The pricing of the service is also highly reasonable and well-suited to my budget, which is important for me as a business owner. I find the ability for unused credits to roll over particularly beneficial, ensuring that I am getting full value for my investment. The convenience and simplicity of using EZ Texting to reach my customers efficiently are unmatched, making it an invaluable tool for my fitness business. **What do you dislike about EZ Texting?** I find the analytics and data reporting capabilities lacking. I would appreciate more detailed insights into how many people are being reached, who is clicking on links, opening text messages, and the best times and practices for sending messages to my audience. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting saves me time by sending messages to customers efficiently, allowing me to manage marketing for my fitness business without high costs. The tool’s convenience and cost-effectiveness support my budget needs, and unused credits can roll over. **Official Response from Kelly Key:** > Thank you for such a detailed and thoughtful review! We’re thrilled to hear that EZ Texting has been easy to set up and that features like bulk messaging, credit rollover, and flexible pricing are saving you time and helping your fitness business grow. We also appreciate your feedback about analytics and reporting. We’re always exploring ways to provide deeper insights and engagement metrics to help customers like you reach your audience even more effectively. Your input helps guide those improvements, and we’re grateful for it. ### 39. Efficient, AI-Enhanced Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa H. **Reviewed Date:** February 10, 2026 **What do you like best about EZ Texting?** I like that anything I want to create with EZ Texting can be done simply or using AI. The AI makes my message clearer, more fun, or festive depending on what I want. It's easy to use and great for efficiently reaching 175 people at one time with very little time required. **What do you dislike about EZ Texting?** Nothing! Now that I get the reports when clients withdraw **What problems is EZ Texting solving and how is that benefiting you?** I use EZ Texting to efficiently reach 175 people at once with minimal time. It lets me create messages easily, using AI to make them clearer, fun, or festive as needed. **Official Response from Kelly Key:** > Hi Lisa, Thank you for your review! We’re so glad to hear you’re enjoying the flexibility of creating messages, whether simple and direct or enhanced with AI Compose. It’s great to know EZ Texting helps you efficiently reach your group with minimal effort. Thanks again for your support. We’re here anytime you need assistance! ### 40. Has saved our business with overwhelming phone calls! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben O. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about EZ Texting?** Perhaps we use EZ Texting in a non traditional matter, but it has been great do divert customers from filling up our phone lines and instead havebeen texting us their questions. This has been such a help, I wish we did this years ago! **What do you dislike about EZ Texting?** If I had to come up with one downside, it would be the latency. Sometimes texts seem to go missing or don't show up for quite some time. Also don't seem to consistently "auto refresh." Meaning I'll log in and even though I thought I'm caught up, I refresh and there all of the sudden I have multiple unread messages. **What problems is EZ Texting solving and how is that benefiting you?** It has hugely solved our phone call problem, we are a small business that is very seasonal. In the busy months we simply can't answer our phones. This has created a way for us to interact with customers without being tied up on the phone all day. **Official Response from Kelly Key:** > Hi Ben, Thank you for sharing your experience! We love hearing how EZ Texting has helped you reduce phone traffic and make it easier for customers to reach you with questions. We appreciate your feedback about latency. While delays can occasionally occur due to carrier traffic, if this continues to be an issue, please reach out to our support team. We’d be happy to take a closer look. Thank you for choosing EZ Texting! ### 41. Solid Product. Good Features, Ease of Use. Credits Can Get Expensive **Rating:** 3.5/5.0 stars **Reviewed by:** Jeff C. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about EZ Texting?** Easy to use platform, pretty clean dashboard and usability features. Sign-up and web forms are easy to implement to generate sign-ups. **What do you dislike about EZ Texting?** The cost of credits is and always has been confusing, regardless of the text platform. We're a hospitality brand and have used many providers over the years. Depending on the size of your list, credits can start to add up for a simple text message. The annual credit doesn't really hold much value and you are often reloading your account. Worth the investment if it brings in customers but just something to be aware of. **What problems is EZ Texting solving and how is that benefiting you?** Direct communication with our customer list - people who have signed up to hear from us. We are less at the mercy of an algorithm or social media platform where we aren't sure if customers will see a message, especially if it's time sensitive. **Official Response from Kelly Key:** > Hi Jeff, Thank you for taking the time to share such a detailed review! We’re so glad to hear that EZ Texting supports your hospitality brand in communicating directly with your customers, especially when timing and visibility are so important. We completely understand your concerns about credit costs. Our team is always working to make credit usage and value clearer, and feedback like yours helps guide improvements. We’re grateful to be a part of your customer engagement strategy and look forward to continuing to support your success. ### 42. EZ Texting is helpful **Rating:** 5.0/5.0 stars **Reviewed by:** anthony l. | Union Stewart, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about EZ Texting?** It is helpful to get information out to people. We use it instead of emails and find the interaction to be much better. EZ Texting is easy to use and understand. The User Interface is fine too. **What do you dislike about EZ Texting?** the cost of the credits. We are a non-profit organization, and our usage is not for marketing purposes. We need to get information to people and this is the best option in our opinion. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting is helping us get information and interaction with our organization. Emails go unread, and sending a text to a cell phone has increased our interaction. **Official Response from Kelly Key:** > Hi Anthony, Thank you for sharing your experience! We’re so glad to hear that EZ Texting has helped your organization connect more effectively and improve engagement compared to email. We appreciate your feedback about credit costs, especially as a nonprofit using texting for informational purposes. We’re always looking for ways to better support organizations like yours and make communication more accessible. Thank you for trusting EZ Texting to help keep your community informed. ### 43. Easy Contact Management and Scheduled Texts Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda G. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about EZ Texting?** It is easy to use. Easy to add and remove contacts. I like how you can schedule texts to go out also. **What do you dislike about EZ Texting?** Texts go to spam often and I am not sure how to get around that. **What problems is EZ Texting solving and how is that benefiting you?** Getting texts out to the business group instead of using email. **Official Response from Kelly Key:** > Hi Amanda, Thank you for your review! We’re so glad to hear that you’re finding EZ Texting easy to use, especially when it comes to managing contacts and scheduling messages. We also appreciate you calling out the issue with messages going to spam. Deliverability can depend on a few factors, and our support team would be happy to take a closer look at your messages and setup to help improve results. We recommend reaching out to them so they can review your campaigns and share best practices to help your texts reach more recipients successfully. Thanks again for your feedback. We’re here to help you get the most out of your messaging! ### 44. Fast and easy to use- exactly what we were looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle J. | Director of Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about EZ Texting?** The copy and paste contact groups has been a game changer. We are using primarily for parent communication for our community center programs- so they opt in during registration and our parents QUICKLY know updates and reminders that they would have missed if only sent by email. **What do you dislike about EZ Texting?** Too many promotional emails- I don't mind some tips and ideas, but most of them are for companies who use the platform for marketing, which isn't our primary use. **What problems is EZ Texting solving and how is that benefiting you?** Rapid communication with our clients and quick responses from them. We know eveyrone's email inbox is too full- so utilizing a quick text has been perfect. **Official Response from Kelly Key:** > Hi Michelle, Thank you for your thoughtful review! We’re so glad to hear that EZ Texting has been a game changer for your community center, especially in helping parents stay up to date with important reminders and program updates. We also appreciate your feedback about promotional emails. While we aim to share helpful resources and tips, we understand not every message will be relevant for your specific use case. You're feedback is super helpful and appreciated. :) Thank you again for your review. We're grateful to be part of your efforts to keep families connected. ### 45. Very Easy to Use and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about EZ Texting?** It's very easy to use and user friendly. The service is efficient and helps get out important, critical messages quickly. **What do you dislike about EZ Texting?** When people sign up, it only has their numbers and not their names which can be difficult to manage for people who should no longer be on the list. **What problems is EZ Texting solving and how is that benefiting you?** During messaging that needs to go out quickly to employees, that has been very helpful. **Official Response from Kelly Key:** > Thank you for your review! We’re glad to hear EZ Texting has been easy to use and helpful for sending important messages to employees quickly. We understand how having only phone numbers can make list management more challenging. To help with this, you may want to explore using a Sign-Up Form that collects both name and phone number at the time of opt-in. You can also use our “Collect Contact Data” workflow template, which automatically replies to subscribers and prompts them to provide additional details like their name. If you’d like help setting that up, our team would be happy to walk you through it. Thanks again for your feedback! ### 46. So Easy to Use and Self-Explanatory Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about EZ Texting?** The user interface is so easy to use and very self explanatory. **What do you dislike about EZ Texting?** You can’t send a text blast from the app. **What problems is EZ Texting solving and how is that benefiting you?** EZ texting allows my nonprofit to cut our communication time to our clients in half. It has helped double attendance at our events. **Official Response from Kelly Key:** > Thank you for your thoughtful review. We’re so glad to hear that your nonprofit is saving time and boosting event attendance. That’s an incredible impact! We appreciate your feedback about sending text broadcasts from the app. While that feature isn’t currently available in the mobile app, you can still send campaigns from your mobile device by logging into EZ Texting through your phone’s web browser. Thanks again for sharing your experience and for the amazing work you’re doing. ### 47. Straightforward UI and Excellent Call Forwarding Feature **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul D. | Manager - IT & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about EZ Texting?** The user interface is straightforward, and what I appreciate most is the call forwarding feature. **What do you dislike about EZ Texting?** I would like to see an option to choose a custom sender number. Alternatively, allowing the use of a business name would make messages appear more authentic to recipients. **What problems is EZ Texting solving and how is that benefiting you?** Connecting with people is becoming more challenging since not everyone checks their emails. Texting, on the other hand, is easier because messages are more likely to reach the recipient, and the read rate is much higher compared to emails. **Official Response from Kelly Key:** > Hi Rahul, Thanks for your review! We’re glad to hear that EZ Texting has made it easier to connect with your audience and that you’re finding features like delivery tracking and call forwarding helpful. We appreciate your suggestion about custom sender options. We recommend adding your business name to the subject line of your messages to help recipients recognize who the text is from right away. If you’d like to explore other ways to make your messages more identifiable, please reach out to us. Our team will be happy to walk you through available options. Thank you again for sharing your feedback! ### 48. User-Friendly and Effective, Needs Mobile App **Rating:** 5.0/5.0 stars **Reviewed by:** Clayton M. **Reviewed Date:** January 20, 2026 **What do you like best about EZ Texting?** I find EZ Texting so easy and user-friendly. The ease of using it stands out for me. It's really, really simple. **What do you dislike about EZ Texting?** I would like to see an app to be able to use EZ Texting from my phone. I'm using it on my laptop right now, but being able to use it from my phone would be great too. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting solves fast communication to a broad number of people simply and quickly. It's easy and user-friendly. **Official Response from Kelly Key:** > Hi Clayton, Thank you for your review! We’re so glad to hear that EZ Texting has been easy and user-friendly and that it’s helping you communicate quickly with a large audience. We appreciate your feedback about mobile access. For full-feature access on the go, you can use EZ Texting on your phone by logging in through your mobile web browser. Many customers also create a home-screen shortcut for quick access. Thanks again for your feedback. We’re happy to support you anytime! ### 49. Easy to Navigate and User-Friendly System **Rating:** 5.0/5.0 stars **Reviewed by:** Dana A. | Senior Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about EZ Texting?** It’s easy to navigate the system. I am able to get to what I need with minimal issues. **What do you dislike about EZ Texting?** Deleting doesn’t take them completely out of the system. **What problems is EZ Texting solving and how is that benefiting you?** Contacting the church members for major announcements. **Official Response from Kelly Key:** > Hi Dana, Thank you for your review! We’re glad to hear that EZ Texting has been easy to navigate and that you’re able to quickly get to what you need, especially for sharing important announcements with your church members. We also appreciate your feedback about deleting contacts. Contacts that have opted out or been removed aren’t fully deleted from the system because carriers and regulations require platforms to retain opt-out records. This helps prevent accidentally messaging someone who has already opted out and protects both you and your organization from compliance violations. If you’d like, our Support team can walk you through how to manage contact views and lists so your active contacts are easy to work with. Thank you again for your feedback. We appreciate you! ### 50. Simple, Intuitive Group Data Imports Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about EZ Texting?** Simple and easy to use, intuitive when importing group data. **What do you dislike about EZ Texting?** Seems to be a slow processing time for large groups **What problems is EZ Texting solving and how is that benefiting you?** We use it to notify guests & staff of closures & cancellations. **Official Response from Kelly Key:** > Thank you for your review. We're happy to hear the list upload feels intuitive and easy to navigate! We're sorry to hear about the slow processing times for larger groups, and we'd love to learn more about what you're experiencing. If you're up to it, please reach out to our support team so we can take a closer look and troubleshoot as needed. ## EZ Texting Discussions - [How can I get more help setting up campaigns?](https://www.g2.com/discussions/30796-how-can-i-get-more-help-setting-up-campaigns) - 1 comment, 1 upvote - [Is there a way to integrate with Square?](https://www.g2.com/discussions/is-there-a-way-to-integrate-with-square) - 1 comment, 1 upvote - [How do I make the most use of my credits?](https://www.g2.com/discussions/how-do-i-make-the-most-use-of-my-credits) - 1 comment, 1 upvote - [Is there indeed any additional cost to the recipient to reply to a message sent from EZ texting?](https://www.g2.com/discussions/is-there-indeed-any-additional-cost-to-the-recipient-to-reply-to-a-message-sent-from-ez-texting) - 1 comment, 1 upvote - [How can I upload contact lists from a CSV file directly on to EZ texting?](https://www.g2.com/discussions/15139-how-can-i-upload-contact-lists-from-a-csv-file-directly-on-to-ez-texting) - 1 comment, 1 upvote - [View EZ Texting pricing details and edition comparison](https://www.g2.com/products/ez-texting/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+01%3A01%3A51+-0500&secure%5Bsession_id%5D=803d62b7-66ae-4f67-ae5d-6e5f56fd9ae7&secure%5Btoken%5D=03fbf0abea9fe9fc9cf1b71688eca74b75695b803097d1238ab10654c0bb2311&format=llm_user) ## EZ Texting Integrations - [API](https://www.g2.com/products/api/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intuit Mailchimp Open Commerce](https://www.g2.com/products/intuit-mailchimp-open-commerce/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## EZ Texting Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **AI - RCS Business Messaging** - AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top EZ Texting Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,432 reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,816 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,324 reviews)