# EZ Texting Reviews **Vendor:** EZ Texting **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 744 ## About EZ Texting Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going. Secure trusted numbers. Build attentive audiences. Craft effective texts. Start free today. ## EZ Texting Pros & Cons **What users like:** - Users find EZ Texting to be **easy to use** , enhancing workflow and client engagement effortlessly. (69 reviews) - Users value the **easy communication** of EZ Texting, enhancing customer engagement and efficiency in messaging. (25 reviews) - Users appreciate the **user-friendly interface** of EZ Texting, making campaign management simple and efficient for everyone. (25 reviews) - Users commend the **top-tier customer support** of EZ Texting, making setup and implementation efficient and straightforward. (22 reviews) - Users praise the **easy setup** of EZ Texting, making communication quick and efficient for businesses and clients. (19 reviews) - Users appreciate the **great customer service** and the platform's ease of use for effective communication strategies. (17 reviews) - Time-Saving (16 reviews) - Simple (14 reviews) - Automation (12 reviews) - Users find EZ Texting to be **affordable** , providing excellent value for its easy-to-use interface and great support. (9 reviews) **What users dislike:** - Users find EZ Texting to be **expensive** , with unforeseen credit expiration adding to significant costs and frustration. (22 reviews) - Users find the interface **not intuitive** , needing improvement for a more user-friendly experience and better notifications. (8 reviews) - Users find the **SMS issues** frustrating, particularly with credit usage and app limitations affecting their messaging experience. (8 reviews) - Users experience frequent **sending issues** , with messages bouncing and inadequate analytics impacting effective communication. (6 reviews) - Users find the **contact management process cumbersome** , wishing for a more streamlined and efficient experience. (5 reviews) - Reporting Issues (5 reviews) - Campaign Issues (4 reviews) - Users often face **connection issues** with EZ Texting, complicating access and limiting functionality across platforms. (3 reviews) - Feature Improvements (3 reviews) - Limited Features (3 reviews) ## EZ Texting Reviews ### 1. It is in fact EZ **Rating:** 5.0/5.0 stars **Reviewed by:** Matt . | Performance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about EZ Texting?** I send out feedback surveys to customers from several different offices. EZTexting makes it simple to send messages with unique surveys to different groups. I also like that links can be tracked to see who clicked on them. We use this service a lot but we don't have the volume to justify one of the monthly packages, so we use the pay-as-you-go credit system which is perfect for us. I've only had to contact customer support a few times but they were very helpful and resolved my issue quickly. **What do you dislike about EZ Texting?** Nothing I can think of right now. EZ Texting does everything we need it to. **What problems is EZ Texting solving and how is that benefiting you?** EZTexting allows us to send text messages to large groups of people with unique links based on the county they live in. Without EZTexting, I'd have to send each text individually. **Official Response from Kelly Key:** > Hi Matt, Thank you so much for your thoughtful review! We’re thrilled to hear that EZ Texting makes it easy for you to send unique surveys and track engagement across different offices. We strive to provide quick and helpful assistance, and we’re happy to hear that your issues were resolved smoothly. ### 2. Dependable Communication for Internal Messaging **Rating:** 2.5/5.0 stars **Reviewed by:** Eric W. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about EZ Texting?** EZ Texting makes it easy for our company to communicate urgent information within our company, like weather closures and other safety related issues. We also use this to let our employees know about important company changes. **What do you dislike about EZ Texting?** We lost some of our credits after a change or update to EZ Texting's website. Unused credits don’t roll over, and the annual cost is quite expensive. Since we don’t use this service for marketing and instead only use it sparingly for internal communication with our employees and associates, it ends up being a costly service for us. Previously, there was a low up-front cost and we could estimate how many credits we would need for the year. Now, it requires a much larger up-front payment and follows a “use it or lose it” model. **What problems is EZ Texting solving and how is that benefiting you?** It allows us to get important internal communications out to our employees and associates immediately for situations where email may be impractical. **Official Response from Kelly Key:** > Hi Eric, Thank you for sharing your updated feedback. We understand your concerns around credits and plan structure. We’d welcome the opportunity to connect and review plan options with you to find something that best fits your usage and budget needs. There may be alternatives that align more closely with how often you send messages. Please feel free to reach out to our team. We’d be happy to take a closer look at your account and help explore the best path forward. ### 3. EZ Texting Helped Us Scale Efficiently and Save Tons of Time **Rating:** 4.5/5.0 stars **Reviewed by:** kariorozco N. | Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about EZ Texting?** My team loves EZ Texting. The platform helps the Customer Satisfaction Team to move through their lists efficiently, saving us loads of time. With the help of EZ Texting, we were able to expand from working with 5 offices to 17 offices within the past year. **What do you dislike about EZ Texting?** One issue we run into is that there is no separation of inboxes. Our team contacts customers from different offices across all time zones. With all responses going into the same inbox, organizing the feedback proves to be slightly difficult and time-consuming. **What problems is EZ Texting solving and how is that benefiting you?** EZ solves the issue of mass texting with a certified number. Previously, we had issues with expansion due to a lack of a proper platform. **Official Response from Kelly Key:** > Thank you for sharing such a thoughtful review! We're so glad to hear that EZ Texting has helped your Customer Satisfaction Team work efficiently and save time. We also appreciate your feedback on organization in the inbox. If you'd ever like to walk through options for the inbox or best-practice setups available in your current plan, our team would be happy to help. Thank you again for your feedback and for trusting EZ Texting with your customer communications. ### 4. Reliable Customer Facing Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin G. | Marekting director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about EZ Texting?** EZ Texting is very easy to use, even for team members who are not very technical. The interface is clean and intuitive, which makes it simple to create campaigns, manage contact lists, and schedule messages quickly. I also appreciate the automation and keyword features, which save time and help us stay consistent with customer communication. Overall, it allows us to reach a large audience efficiently without a steep learning curve. **What do you dislike about EZ Texting?** While EZ Texting is easy to use, some of the more advanced features feel limited unless you move to higher pricing tiers. Reporting and analytics could also be more detailed, especially when trying to measure engagement beyond basic metrics. Occasionally, customization options for messages and workflows feel a bit restrictive compared to more robust platforms. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting helps us solve the challenge of communicating quickly and reliably with customers at scale. Instead of relying on email, which often gets ignored, text messages ensure our messages are seen almost immediately. This has improved response times, increased engagement, and made it easier to send reminders, updates, and promotions in a timely manner. As a result, our communication is more effective and efficient. **Official Response from Kelly Key:** > Hi Kevin, Thank you for sharing such a thoughtful and detailed review. We’re glad to hear that EZ Texting has been easy for your team to use and that features like automation, keywords, and scheduling are helping you communicate reliably. We also appreciate your feedback around advanced features, reporting, and customization. Your insights are valuable, and we’ve shared them with our team as we continue to enhance analytics and expand functionality across plans. If you’d ever like help exploring features available in your current plan, or reviewing options that may better fit your needs, our team is happy to assist. Thank you again for your feedback and for trusting EZ Texting with your customer communications. ### 5. Simplifies Volunteer Communication Perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about EZ Texting?** I like that EZ Texting is very simple to use, making it easy to create texts, add people, and check to make sure someone is included. It's been a great addition to our communication suite. We have been very pleased with how it eliminates a lot of time, simplifying the communication process with our attendees and volunteers. The initial setup was very easy too. **What do you dislike about EZ Texting?** The one thing was our first year, we didn't understand the full benefits that we would get out of it. We lost a lot of credits because we didn't use it enough. It doesn't actually integrate with our CRM, so we have to put things in manually. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting helps us stay connected and quickly communicate with volunteers and participants. It simplifies sending group texts, saving us time and keeping our communication lines open. It's easy to use, create texts, add people, and verify contacts, enhancing our communication suite. **Official Response from Kelly Key:** > Hi Scott, Thank you for your thoughtful review! Saving time and keeping everyone connected is exactly what we aim to support, so it’s great to know it’s making a difference for your team. We also appreciate your feedback around getting the most value from your credits and CRM integration. If helpful, our team would be happy to walk through ways to better align usage with your goals so you can maximize your plan. Additionally, while native integrations may vary, there may be options or workarounds our team can suggest to help streamline your workflow. Thanks again for sharing your experience. We’re here to support you every step of the way! ### 6. Effortless Communication, Needs a Mobile App **Rating:** 5.0/5.0 stars **Reviewed by:** John P. **Reviewed Date:** April 09, 2026 **What do you like best about EZ Texting?** I really like that EZ Texting is very well organized, and the user interface is very intuitive. The ability to store our member information in a contacts list and rapidly send out messages to all of them is extremely helpful. By storing the member information in the contact list, we're able to create groups of association members, like those that live on a specific floor or those who are tenants versus owners, enabling us to direct targeted messages to the right audience. **What do you dislike about EZ Texting?** It would be very nice if there were a mobile application dedicated for EZ Texting. Currently, when using mobile phones, I have to open up Google Chrome and then log in to the website as if I am on a computer. I think it could be a better user experience if there were a dedicated app for this purpose. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting improves our communication with members, achieving higher message open rates compared to email. It's well-organized, intuitive, and helps us store member info in contact lists for targeted messaging, making communication quicker and more effective. **Official Response from Kelly Key:** > Hi John, thank you for the thoughtful feedback! We're glad to hear that EZ Texting's organized interface and contact management have made it easier to reach the right members with targeted messages. We also appreciate your feedback on the mobile experience. Your input helps shapes future enhancements and your insights are valuable! ### 7. Easy Setup, Costly for High Volume Use **Rating:** 3.5/5.0 stars **Reviewed by:** Kelly B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about EZ Texting?** I use EZ Texting primarily for peer meeting notifications, finding that reminders and notifications are more urgent than easily ignored or missed emails. I like that it's easy to use and I'm pleasantly surprised by the incredible customer service. Additionally, I appreciate that I received personal invitations for training, which I never expected. The initial setup was straightforward, as I managed to import a CSV file and get up and running without prior experience. **What do you dislike about EZ Texting?** I use it for advertising a free peer-to-peer meeting for first responders, and it's expensive to keep sending 200+ texts several times a week for multiple meetings we have going on. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting makes meeting reminders more urgent and noticeable than emails. It’s easy to use, with outstanding customer service. However, it's costly to send a large number of texts regularly. **Official Response from Kelly Key:** > Hi Kelly, Thank you for your thoughtful review! We’re so glad to hear that EZ Texting has been easy to set up and use, and that it’s helping you reach people more effectively than email. We appreciate your feedback regarding cost for higher-volume messaging. If you're up to it, please reach out to our support team. We'd be happy to take a look at your account and explore plan options that may better align with your needs. Thank you again for your review! ### 8. Streamlined Messaging with Cost-Effective Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about EZ Texting?** I love that EZ Texting is cost-effective and allows me to save time in my day. One of the most valuable tools for me is the mass texting feature. I'm able to customize messages with just a click of a button, inserting names or other specific details, which personalizes each text for the recipient. The process of sending out messages is streamlined, letting me import a list of contacts and send messages to each one with ease. EZ Texting makes the setup easy peasy, lemon squeezy. **What do you dislike about EZ Texting?** Nothing **What problems is EZ Texting solving and how is that benefiting you?** I use EZ Texting to send mass text messages for my business, solving the issue of manual messaging. It streamlines communication by allowing me to import contacts and send messages with a click, saving time. **Official Response from Kelly Key:** > Hi Rachel, thank you so much for your review! We love hearing how EZ Texting is helping you save time and streamline your messaging. Being able to quickly import contacts and send customized messages at scale is exactly what we aim to make simple and efficient. We truly appreciate you taking the time to share your experience. Thanks for choosing EZ Texting! ### 9. Excellent Tool That Streamlines Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Amber C. | Senior Product Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about EZ Texting?** They have a very easy to use dashboard. Even if you're new to SMS it's pretty simple to click through and figure out how to do what. Very easy to segment groups, add notes about the groups so it's easy to identify segments across teams. **What do you dislike about EZ Texting?** There are a couple of features I wish were improved upon. For example, the inbox deletes any messages once a contact is opted out. I would like to keep those there (for future reference) but not be able to message those contacts anymore. We have to keep a separate spreadsheet to track these responses from members who have opted out so we can add it to their file. The other item, sometimes the system can be slow to send (I assume on high-volume days) but some messages are intended to send at an exact time, so getting those out ~9 mins later, isn't a deal breaker, but not ideal. **What problems is EZ Texting solving and how is that benefiting you?** It helps us quickly communicate urgent messages to our members as well as enables us to message potential members about promotions to encourage enrollments. It's an easy way to reach a lot of people quickly. **Official Response from Kelly Key:** > Hi Amber, Thank you for taking the time to share your feedback! We’re glad to hear that EZ Texting has been easy to use and that features like group segmentation and notes are helping you stay organized across teams. Your feedback about retaining message history for opted-out contacts is valuable, and we understand how keeping that record would be helpful for internal tracking. We’ve shared this with our product team for consideration.Thank you again for your insights and for choosing EZ Texting! ### 10. Great Reminder Tool with Easy Mass Texting **Rating:** 4.0/5.0 stars **Reviewed by:** Ron P. **Reviewed Date:** February 10, 2026 **What do you like best about EZ Texting?** I find EZ Texting pretty invaluable and a great service for a great price. It's fantastic for mass contacting, letting me reach a lot of people in a very short time, which saves me a lot of time. The service offers a lot of features, and though I'm still learning some of them, it's fairly easy to use. I mainly use it to contact groups I've signed up, and it's a great reminder tool. I appreciate the ability to send automatic replies based on certain words, and I'm looking forward to using more of the features like feedback and strip campaigns. Importing or adding contacts is pretty simple, which is a big plus for me. **What do you dislike about EZ Texting?** I find the learning curve a bit challenging. You kinda have to play with it for a while to see which way is best for you. I think it could be improved with simpler ease of use, maybe more specific directions on campaigns and understanding bounce backs, which numbers went through, and who opted out. Some specific reports and things get a little hard to use. **What problems is EZ Texting solving and how is that benefiting you?** EZ Texting solves the contacting problem by letting me reach many people quickly, saving me time. I use it to send out reminders for Zoom calls, making it invaluable for group communication at a great price. **Official Response from Kelly Key:** > Hi Ron, Thank you for such a thoughtful review. We’re thrilled to hear EZ Texting has been valuable for mass communication, reminders, and is saving you time. We also appreciate your feedback about the learning curve. While the platform is designed to be flexible, that can sometimes mean it takes a bit of time to find the best setup for your needs. Your suggestions around clearer guidance are helpful and welcomed as we continue improving ease of use and clarity across the platform. If you ever want help navigating reports, understanding delivery details, or exploring features more deeply, our team is always happy to assist. Thanks again for sharing your experience and for choosing EZ Texting. ## EZ Texting Discussions - [How can I get more help setting up campaigns?](https://www.g2.com/discussions/30796-how-can-i-get-more-help-setting-up-campaigns) - 1 comment, 1 upvote - [Is there a way to integrate with Square?](https://www.g2.com/discussions/is-there-a-way-to-integrate-with-square) - 1 comment, 1 upvote - [How do I make the most use of my credits?](https://www.g2.com/discussions/how-do-i-make-the-most-use-of-my-credits) - 1 comment, 1 upvote - [Is there indeed any additional cost to the recipient to reply to a message sent from EZ texting?](https://www.g2.com/discussions/is-there-indeed-any-additional-cost-to-the-recipient-to-reply-to-a-message-sent-from-ez-texting) - 1 comment, 1 upvote - [How can I upload contact lists from a CSV file directly on to EZ texting?](https://www.g2.com/discussions/15139-how-can-i-upload-contact-lists-from-a-csv-file-directly-on-to-ez-texting) - 1 comment, 1 upvote - [View EZ Texting pricing details and edition comparison](https://www.g2.com/products/ez-texting/reviews/ez-texting-review-672061?section=pricing&secure%5Bexpires_at%5D=2026-05-22+19%3A56%3A00+-0500&secure%5Bsession_id%5D=bfa2043b-c63c-4b63-aae4-3795c878b088&secure%5Btoken%5D=d2b608d1cdbaa892ae302de0c4ebb3fada3a0e4eccc0c5e9b47abbdb95e3264f&format=llm_user) ## EZ Texting Integrations - [API](https://www.g2.com/products/api/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intuit Mailchimp Open Commerce](https://www.g2.com/products/intuit-mailchimp-open-commerce/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## EZ Texting Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **AI - RCS Business Messaging** - AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top EZ Texting Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,432 reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,820 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,325 reviews)