In my experience of using Evaluagent I can say its highly effective and user-friendly, with a well-organized interface that simplifies my daily data entered. All my daily audits are all stored in place which I have easy access to throughout the day/month. The scorecards are easy to navigate, making it preferable to Excel methods. One of the standout features for me is the reporting function. It’s made my work significantly easier, especially with the intuitive scorecards that are straightforward to use. The call calibration feature facilitates group collaboration by consolidating scorecards, which enhances meeting efficiency. Overall, reporting is improved with visual tools like pie charts and line items, making trends easier to identify without the hassle of manual sorting data. Review collected by and hosted on G2.com.
Reporting have to be edited before use. We have sort data and columns on excel. Review collected by and hosted on G2.com.
Thank you for your detailed and thoughtful review! We're thrilled to hear that you find evaluagent highly effective and user-friendly, especially with features like the scorecards, call calibration, and reporting tools. It’s great to know that these functions are simplifying your daily audits and helping you easily identify trends and areas for coaching.
We understand that you sometimes need to edit reports before using them in Excel. Many of our users like to export data to integrate with other tools, but we'd love to hear more about the specific reports you're working with. If you can share those with us at cx@evaluagent.com, we'd be happy to consider how we can make this process even smoother for you.
Thanks again for your valuable feedback!
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
