---
title: Eloquant Reviews
meta_title: 'Eloquant Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Eloquant works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-06-04'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Eloquant Reviews
**Vendor:** Eloquant  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Eloquant
Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). We provide all the different modules to provide the right and innovative tools to serve the Customer Experience Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors. Our key differentiators are to propose : - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private-cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged : our company is committed to a be socially responsible in his culture and we have a CSR approach in our development.




## Eloquant Reviews
  ### 1. We use it everyday for our survey

**Rating:** 4.5/5.0 stars

**Reviewed by:** Fred C. | Product Manager chez Eloquant.com, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 06, 2016

**What do you like best about Eloquant?**

The big thing of Eloquant is that it manage a 360° action : you can send email survey, SMS survey...
The workflows are really powerfull, and you can do anything you want.
Really powerfull, and a consulting team that helps you to do what is best (ex: questions, wording...).
It is also powerfull and allows to manage large volumes of data.

**What do you dislike about Eloquant?**

The charts could be improved. Now there is some "dynamics" chats with animations, special charts... that could make it more "fun" for our managers.

**What problems is Eloquant solving and how is that benefiting you?**

Customer feedback management
Survey
Internal survey
NPS baromter


## Eloquant Discussions
  - [What is Eloquant used for?](https://www.g2.com/discussions/what-is-eloquant-used-for)

- [View Eloquant pricing details and edition comparison](https://www.g2.com/products/eloquant/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+09%3A43%3A40+-0500&secure%5Bsession_id%5D=b4545a47-4648-4c44-b503-e34ae185b85f&secure%5Btoken%5D=906417b2b70c304ee24bc01d117af5b737fb9d72597bad72f15f77d61927376f&format=llm_user)

## Eloquant Features
**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Generative AI**
- AI Text Generation
- AI Text Summarization

**System Management**
- Security
- System Monitoring

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts

## Top Eloquant Alternatives
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,568 reviews)
  - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,343 reviews)