--- title: Eloquant Reviews meta\_title: 'Eloquant Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Eloquant works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Eloquant Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Eloquant but has limited features. Are you part of the Eloquant team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). We provide all the different modules to provide the right and innovative tools to serve the Customer Experience Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors. Our key differentiators are to propose : - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private-cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged : our company is committed to a be socially responsible in his culture and we have a CSR approach in our development. * * * Seller [Eloquant](https://www.g2.com/sellers/eloquant) Discussions [Eloquant Community](https://www.g2.com/products/eloquant/discuss) Languages Supported English, French, Spanish Overview by Alexandre Nizieux (Digital Marketing Executive at ELOQUANT) Show More ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Aircall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aircall") Aircall 4.4/5(1,640) ](https://www.g2.com/products/aircall/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,428) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/eloquant/competitors/alternatives) ![Fred C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fred C.") FC Fred C. Product Manager chez Eloquant.com Mid-Market (51-1000 emp.) 10/6/2016 "We use it everyday for our survey" 4.5/5 What do you like best about Eloquant? The big thing of Eloquant is that it manage a 360° action : you can send email survey, SMS survey... The workflows are really powerfull, and you can do anything you want. Really powerfull, and a consulting team that helps you to do what is best (ex: questions, wording...). It is also powerfull and allows to manage large volumes of data. Review collected by and hosted on G2.com. What do you dislike about Eloquant? The charts could be improved. Now there is some "dynamics" chats with animations, special charts... that could make it more "fun" for our managers. Review collected by and hosted on G2.com. What problems is Eloquant solving and how is that benefiting you? Customer feedback management Survey Internal survey NPS baromter Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ### There are not enough reviews of Eloquant for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Genesys Cloud CX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX Logo") Genesys Cloud CX 4.4 (1,558) The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. ](https://www.g2.com/products/genesys-cloud-cx/reviews "Genesys Cloud CX")[ 2 ![Aircall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall Logo") Aircall 4.4 (1,640) Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. ](https://www.g2.com/products/aircall/reviews "Aircall")[ 3 ![RingEX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX Logo") RingEX 4.2 (1,428) AI-powered communications that redefines customer engagement for modern teams. ](https://www.g2.com/products/ringex/reviews "RingEX")[ 4 ![Five9 Intelligent Cloud Contact Center Platform Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform Logo") Five9 Intelligent Cloud Contact Center Platform 4.1 (625) Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews "Five9 Intelligent Cloud Contact Center Platform")[ 5 ![Agentforce Service (formerly Salesforce Service Cloud) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud) Logo") Agentforce Service (formerly Salesforce Service Cloud) 4.4 (7,358) Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)")[ 6 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 7 ![LiveAgent Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent Logo") LiveAgent 4.5 (1,538) LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. 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For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service ](https://www.g2.com/products/goto-connect/reviews "GoTo Connect")[ 9 ![CTM Logo](https://images.g2crowd.com/uploads/product/hd_favicon/f8984d08f540c0a6a89f905048bb0abb/ctm-ctm.svg "CTM Logo") CTM 4.5 (761) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. ](https://www.g2.com/products/ctm-ctm/reviews "CTM")[ 10 ![ServiceNow Customer Service Management Logo](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management Logo") ServiceNow Customer Service Management 4.4 (500) ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. ](https://www.g2.com/products/servicenow-customer-service-management/reviews "ServiceNow Customer Service Management") [Show More](#) ## Questions about Eloquant? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Eloquant ](https://www.g2.com/products/eloquant/discussions/new) GU Guest User What is Eloquant used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-eloquant-used-for) [ View all Discussions ](https://www.g2.com/products/eloquant/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/eloquant/pricing) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Contact Center](https://www.g2.com/categories/contact-center)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the best tools for analyzing marketing performance](https://www.g2.com/discussions/what-are-the-best-tools-for-analyzing-marketing-performance)[Which PR CRM platforms integrate with Gmail and Outlook so PR teams can track pitch activity directly inside the email tool they already use every day?](https://www.g2.com/discussions/which-pr-crm-platforms-integrate-with-gmail-and-outlook-so-pr-teams-can-track-pitch-activity-directly-inside-the-email-tool-they-already-use-every-day)[Is WorkStep worth it as an exit interview management platform for a frontline and commercial real estate workforce, or does a general survey platform like SurveySparrow cover the same ground at lower cost?](https://www.g2.com/discussions/is-workstep-worth-it-as-an-exit-interview-management-platform-for-a-frontline-and-commercial-real-estate-workforce-or-does-a-general-survey-platform-like-surveysparrow-cover-the-same-ground-at-lower-cost) [Which live chat software is best for ecommerce](https://www.g2.com/discussions/which-live-chat-software-is-best-for-e-commerce-teams)[What platform supports multi-source log aggregation?](https://www.g2.com/discussions/what-platform-supports-multi-source-log-aggregation)[Which unified workspace platforms let remote and hybrid teams collaborate from one shared digital hub rather than switching between disconnected tools all day?](https://www.g2.com/discussions/which-unified-workspace-platforms-let-remote-and-hybrid-teams-collaborate-from-one-shared-digital-hub-rather-than-switching-between-disconnected-tools-all-day%20) [Show MoreShow Less](javascript:void(0);)