Top 10 eGain Chat Alternatives & Competitors

Top 10 Alternatives to eGain Chat Recently Reviewed By G2 Community

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Zendesk for Customer Service
By Zendesk
4.3/5
(6,698)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Categories in common with eGain Chat:
Live Chat

Freshdesk
By Freshworks
4.4/5
(3,688)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Categories in common with eGain Chat:
Live Chat

Salesforce Service Cloud
By Salesforce
4.4/5
(7,199)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Categories in common with eGain Chat:
Live Chat
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Oracle Service Cloud (formerly RightNow)
By Oracle
3.9/5
(134)
Product Description
Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.
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Reviewers say compared to eGain Chat, Oracle Service Cloud (formerly RightNow) is:
More expensive
Categories in common with eGain Chat:
Live Chat

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(593)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Categories in common with eGain Chat:
Live Chat

Zoho Desk
By Zoho
4.4/5
(7,326)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Categories in common with eGain Chat:
Live Chat

Gladly
By Gladly
4.7/5
(1,092)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Reviewers say compared to eGain Chat, Gladly is:
Better at meeting requirements
Categories in common with eGain Chat:
Live Chat

LiveAgent
By QualityUnit
4.5/5
(1,531)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Categories in common with eGain Chat:
Live Chat

LiveChat
By Text
4.4/5
(792)
Product Description
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
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Categories in common with eGain Chat:
Live Chat

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