EasyVista Service Manager Reviews & Product Details

EasyVista is a powerful platform that enables organizations to centralize and manage all their processes within a single, unified system. Review collected by and hosted on G2.com.

EasyVista does not provide a fully functional default setup out of the box, which means initial consultancy support is often required to get started properly. However, once implemented, it is relatively straightforward to reach a solid minimum operational level. Review collected by and hosted on G2.com.

These tools don’t require any technical expertise and are all designed to make feedback collection simple, positive, and engaging and its ease of implementation , we are using it on frequency and result outstanding , there are so many feature we used based on our requirement and ease of integration.

thanks Review collected by and hosted on G2.com.

If require more used or business will use then might be some of free tools also require or trail version require and also support also require if its paid subscriptions but as of now support very limited. Review collected by and hosted on G2.com.

Supports incident management, problem management, change management, service requests, service catalog, SLAs, etc., in accordance with ITIL best practices.

Integrated asset management, automated discovery, inventory, dependency mapping. Review collected by and hosted on G2.com.

Some users mention that setting up the entire solution to take advantage of all the features requires a good understanding of the tool and its design.

The application editor/workflow builder may not be very intuitive for administrators who do not have experience. Review collected by and hosted on G2.com.

Adaptability to the needs of our company. Review collected by and hosted on G2.com.

Product updates take some time to be completely free of bugs. Review collected by and hosted on G2.com.

When the application was implemented, it was a fairly quick process and did not disrupt daily work. All the data was easily migrated, and we also had direct service to resolve issues. The application is very intuitive, and as a user, it is very simple to know the status of the tickets and have an overview of the workload that is pending. From the beginning, the application could be adapted and was customized to better fit our daily processes. Additionally, if necessary, it allows for personalized user configuration. It has a smartphone application, making it very accessible from anywhere needed (in our case, this is very advantageous, as thanks to this, tickets are attended to and resolved more quickly). Review collected by and hosted on G2.com.

Perhaps it would be convenient for the interface to be updated more frequently to incorporate more comprehensive reports. In general, nothing is lacking, but this would speed up the analysis of work through the application (it would reduce the need to consult different sections or reports if more customizable reports were created). Review collected by and hosted on G2.com.

What I like best about EasyVista Service Manager are the: Fast Implementation, Highly Customizable Workflows without coding, Scalability & Integration (Cloud and on-premises options), Intuitive Self-Service Portal, User-Friendly Interface (for IT and non-IT users) and the Customer Support. Review collected by and hosted on G2.com.

What I dislike about EasyVista Service Manage is the limited Reporting Capabilities, forcing to rely on external tools like Power BI for deeper analytics. Review collected by and hosted on G2.com.

Cloud security, various integration options with external platforms, the possibility of adding Service Apps to the product while maintaining the same process management and data organization engine. Review collected by and hosted on G2.com.

Sometimes a bit cumbersome in some steps, especially from a development perspective. Review collected by and hosted on G2.com.

Easy to use and implementation, the Customer Support is easy to use, is a tool for all day use.

Have a good tool for integration. Review collected by and hosted on G2.com.

Nothing to point to as hindering daily work Review collected by and hosted on G2.com.

easy of use and easy configuration/customisation Review collected by and hosted on G2.com.

Nothing specific that has an impact on daily work Review collected by and hosted on G2.com.

Ticket workflow edition.

Rest API functions.

User management. Review collected by and hosted on G2.com.

Confusing edition of certain features.

Some actions are not clear how they work.

With a great Database, its hard to keep track of everything. Review collected by and hosted on G2.com.