# EasyVista Service Manager Reviews **Vendor:** EasyVista **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 3.9/5.0 **Total Reviews:** 98 ## About EasyVista Service Manager EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics. ## EasyVista Service Manager Pros & Cons **What users like:** - Users appreciate the **seamless integration** options of EasyVista Service Manager, enhancing its adaptability to various needs. (5 reviews) - Users find EasyVista Service Manager's **ease of use** exceptional, facilitating smooth implementation and customization without technical expertise. (3 reviews) - Users value the **flexibility** of EasyVista Service Manager, allowing for tailored solutions that meet diverse needs. (3 reviews) - Users value the **fast and easy implementation** of EasyVista Service Manager, enhancing their overall experience effectively. (3 reviews) - Users value the **excellent customer support** of EasyVista Service Manager, enhancing their overall experience and productivity. (2 reviews) - Users value the **customizability** of EasyVista Service Manager, enhancing their experience with tailored solutions. (2 reviews) - Users value the **ease of customization** in EasyVista Service Manager, enhancing their overall user experience. (2 reviews) - Centralized Management (1 reviews) - Users value the **comprehensive coverage** of EasyVista Service Manager, enhancing flexibility and scalability through seamless integration. (1 reviews) - Users value the **configuration ease** of EasyVista Service Manager, which simplifies customization and boosts usability. (1 reviews) **What users dislike:** - Users find the **complex configuration** of EasyVista Service Manager necessitates initial consultancy support for proper setup. (1 reviews) - Users find the interface **cumbersome** at times, particularly from a development perspective, impacting overall efficiency. (1 reviews) - Users are frustrated by the **limited reporting capabilities** of EasyVista Service Manager, needing external tools for analytics. (1 reviews) - Users find the **complex setup** of EasyVista requires initial consultancy support to effectively use the system. (1 reviews) - Users face a **confusing interface** that makes understanding features and tracking actions quite challenging. (1 reviews) - Users find the **inadequate reporting** capabilities of EasyVista Service Manager frustrating, relying on external tools for detailed analysis. (1 reviews) - Lack of Guidance (1 reviews) - Users find the **learning curve steep** due to unclear actions and confusion with certain features. (1 reviews) - Users find **missing features** confusing, making it difficult to track actions effectively within EasyVista Service Manager. (1 reviews) - Users find the **interface confusing** , leading to difficulties in understanding certain features and actions. (1 reviews) ## EasyVista Service Manager Reviews ### 1. A Powerful and Flexible Platform with Strong Customization Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Víctor S. | Responsable de Aplicaciones, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about EasyVista Service Manager?** EasyVista is a powerful platform that enables organizations to centralize and manage all their processes within a single, unified system. **What do you dislike about EasyVista Service Manager?** EasyVista does not provide a fully functional default setup out of the box, which means initial consultancy support is often required to get started properly. However, once implemented, it is relatively straightforward to reach a solid minimum operational level. **What problems is EasyVista Service Manager solving and how is that benefiting you?** EasyVista Service Manager centralizes all key processes — including service management, inventory, configuration items (CI), and billing — within a single platform. Through its connectors, it integrates seamlessly with other systems, making it a highly powerful and customizable solution adaptable to different organizational needs ### 2. For IT and Non IT background user can use is very simply for Quickly Result **Rating:** 5.0/5.0 stars **Reviewed by:** Hari K. | Manager- IT EUS and IT Operations, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about EasyVista Service Manager?** These tools don’t require any technical expertise and are all designed to make feedback collection simple, positive, and engaging and its ease of implementation , we are using it on frequency and result outstanding , there are so many feature we used based on our requirement and ease of integration. thanks **What do you dislike about EasyVista Service Manager?** If require more used or business will use then might be some of free tools also require or trail version require and also support also require if its paid subscriptions but as of now support very limited. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Support teams have too many simple repetitive tasks (password resets, Application upgrade , any information shared with user and some of basic requests), which wastes time that could be used on more strategic work. we have receive support Faster incident resolution, Reduced load on IT staff, Proactive prevention of problems, and Dashboards, reporting give visibility on what’s working and what isn’t, so you can make improvements ### 3. Complete ITSM tool **Rating:** 5.0/5.0 stars **Reviewed by:** José Carlos N. | Chefe de Divisão de IT, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about EasyVista Service Manager?** Supports incident management, problem management, change management, service requests, service catalog, SLAs, etc., in accordance with ITIL best practices. Integrated asset management, automated discovery, inventory, dependency mapping. **What do you dislike about EasyVista Service Manager?** Some users mention that setting up the entire solution to take advantage of all the features requires a good understanding of the tool and its design. The application editor/workflow builder may not be very intuitive for administrators who do not have experience. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Self-service portal for users to make requests/incidents, search the knowledge base. Analysis module (EV Insights) that allows viewing historical data, dashboards, key indicators, making data-driven decisions. ### 4. It fits perfectly with the needs of our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Diego M. | Técnico de Proyecto de sistemas de Info, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about EasyVista Service Manager?** Adaptability to the needs of our company. **What do you dislike about EasyVista Service Manager?** Product updates take some time to be completely free of bugs. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Incidents that appear in services provided by various functional areas of the company are managed, as well as change requests. Change management and the CMDB of the IT systems are carried out. ### 5. EasyVista: Very practical and intuitive solution for IT support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about EasyVista Service Manager?** When the application was implemented, it was a fairly quick process and did not disrupt daily work. All the data was easily migrated, and we also had direct service to resolve issues. The application is very intuitive, and as a user, it is very simple to know the status of the tickets and have an overview of the workload that is pending. From the beginning, the application could be adapted and was customized to better fit our daily processes. Additionally, if necessary, it allows for personalized user configuration. It has a smartphone application, making it very accessible from anywhere needed (in our case, this is very advantageous, as thanks to this, tickets are attended to and resolved more quickly). **What do you dislike about EasyVista Service Manager?** Perhaps it would be convenient for the interface to be updated more frequently to incorporate more comprehensive reports. In general, nothing is lacking, but this would speed up the analysis of work through the application (it would reduce the need to consult different sections or reports if more customizable reports were created). **What problems is EasyVista Service Manager solving and how is that benefiting you?** EasyVista allows us to centralize all tickets in a single application, accessible to all users. It enables more direct management of the incidents reported in each ticket, and also allows for a clear view of the volume of incidents or requests that are open. In most cases, it automatically assigns tickets to the teams that need to handle them, and thanks to this, support is greatly streamlined. ### 6. Working with EasyVista Service Manager? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about EasyVista Service Manager?** What I like best about EasyVista Service Manager are the: Fast Implementation, Highly Customizable Workflows without coding, Scalability & Integration (Cloud and on-premises options), Intuitive Self-Service Portal, User-Friendly Interface (for IT and non-IT users) and the Customer Support. **What do you dislike about EasyVista Service Manager?** What I dislike about EasyVista Service Manage is the limited Reporting Capabilities, forcing to rely on external tools like Power BI for deeper analytics. **What problems is EasyVista Service Manager solving and how is that benefiting you?** EasyVista Service Manager help the rganizations to manage and deliver IT services efficiently and effectively, aligned with the best practices. Help the IT departments align their services with business needs. ### 7. Great solution for small and medium businesses **Rating:** 4.0/5.0 stars **Reviewed by:** GAETANO MARCELLO I. | IT Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about EasyVista Service Manager?** Cloud security, various integration options with external platforms, the possibility of adding Service Apps to the product while maintaining the same process management and data organization engine. **What do you dislike about EasyVista Service Manager?** Sometimes a bit cumbersome in some steps, especially from a development perspective. **What problems is EasyVista Service Manager solving and how is that benefiting you?** It allows us to monitor our service desk's activities and report on each individual contact and issue resolution activity by category and catalog. ### 8. Good Product **Rating:** 5.0/5.0 stars **Reviewed by:** filipe m. | ITSM Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about EasyVista Service Manager?** Easy to use and implementation, the Customer Support is easy to use, is a tool for all day use. Have a good tool for integration. **What do you dislike about EasyVista Service Manager?** Nothing to point to as hindering daily work **What problems is EasyVista Service Manager solving and how is that benefiting you?** Yes ### 9. Evaluation Easyvista Service Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro P. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about EasyVista Service Manager?** easy of use and easy configuration/customisation **What do you dislike about EasyVista Service Manager?** Nothing specific that has an impact on daily work **What problems is EasyVista Service Manager solving and how is that benefiting you?** Ticket logging and reporting. ### 10. Great ITSM product **Rating:** 4.5/5.0 stars **Reviewed by:** Gonçalo F. | Application Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about EasyVista Service Manager?** Ticket workflow edition. Rest API functions. User management. **What do you dislike about EasyVista Service Manager?** Confusing edition of certain features. Some actions are not clear how they work. With a great Database, its hard to keep track of everything. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Management of tickets, equipments, contracts,etc. ### 11. The product is very import to our organization. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about EasyVista Service Manager?** Flexibility; Scalability; Integration **What do you dislike about EasyVista Service Manager?** User interface; Asset management; Contract Management **What problems is EasyVista Service Manager solving and how is that benefiting you?** EasyVista helps us to Manage our internal and external Support Service. ### 12. User experience is not the best **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about EasyVista Service Manager?** Possibility of customizing the filters that we want to apply to a given search, as well as the ability to create new views. In terms of value, it will be a more economical option than its competitors. **What do you dislike about EasyVista Service Manager?** Since the beginning of its implementation, the platform has shown some slowness in its normal use. On the other hand, the customer support is not the best. I think the platform should be more robust and not be so prone to certain actions developed by the client that create such a high impact on the platform. **Recommendations to others considering EasyVista Service Manager:** The cost/benefit ratio may be good, but if customer experience and a quality support service are important, I suggest looking into other types of solutions. **What problems is EasyVista Service Manager solving and how is that benefiting you?** At the moment, the problems that we have been trying to solve are: slowness in the customer portal, as well as some functional errors in the platform. So far, the benefits found have not been very relevant compared to what was expected. ### 13. Easyvista **Rating:** 3.5/5.0 stars **Reviewed by:** Andre R. | Digital transformation, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about EasyVista Service Manager?** It is a simple tool, good for making new improvements in workflows. **What do you dislike about EasyVista Service Manager?** The application support team takes a long time to respond to customers. **Recommendations to others considering EasyVista Service Manager:** Easyvista needs to stay closer to the customer and get more input from the application's customers. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Ticket management in the Customer support area. ### 14. Most cumbersome ITSM I’ve used **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about EasyVista Service Manager?** It's pretty lightweight and easy to customize. **What do you dislike about EasyVista Service Manager?** It barely follows ITIL It's non-intuitive Features in other ITSMs are just missing or supercumbersome. There's no mobile interface. This is a budget friendly ITSM that cuts too many features to be considered an asset to your business. **What problems is EasyVista Service Manager solving and how is that benefiting you?** It's just not an aide. It's cumbersome tool that slows down your work. ### 15. Partnering with EasyVista has been since they first came to the US **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2020 **What do you like best about EasyVista Service Manager?** The people! Working with the sales and professional services teams is what we like the best. **What do you dislike about EasyVista Service Manager?** At times, the response is less than immediate, which can be a challenge. But this is just occasional. **Recommendations to others considering EasyVista Service Manager:** We recommend to our clients all the time. It is one package that fulfills an entire organizations' worth of needs. it is not just a service desk tool, it is robust and can streamline a lot of work in one package. We love that it has not gone to a modular subscription like so many other products. When the client buys EasyVista, they get it all1 **What problems is EasyVista Service Manager solving and how is that benefiting you?** We have resolved client challenges of having systems that don't work for them or grow with them. We use the system internally for our clients so we can familiarize ourselves in order to support the clients better. ### 16. Service Manager Veteran **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2020 **What do you like best about EasyVista Service Manager?** Having used and upgraded many ITSM tools, I find that EV Service Manager is very easy to use, customize, and upgrade. We upgraded to the Oxygen release earlier this year and that process was very simple with no retooling required... which is quite unusual compared to my experience with other products **What do you dislike about EasyVista Service Manager?** I wish EasyVista had more integration into Microsoft tools that we use, and had more integration into PowerAutomate/Flow. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We are using Service Manager for Incident and Request management, and Asset Management. ### 17. EasyVista good with foundations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about EasyVista Service Manager?** Out of the box you have a platform that can assist you in setting the foundation for ITSM **What do you dislike about EasyVista Service Manager?** Limitations on platform can prevent growth in IT Operation scalability **What problems is EasyVista Service Manager solving and how is that benefiting you?** Using EV has allowed the team to understand the flow of work for our Operations and Service Desk teams. ### 18. EasyVista Service Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2020 **What do you like best about EasyVista Service Manager?** Automation and user-friendly layout. Support is OK **What do you dislike about EasyVista Service Manager?** It requires a bit of SQL work so heads up there. **Recommendations to others considering EasyVista Service Manager:** It's a nice ITSM. You need SQL knowledge and a full team to support your company **What problems is EasyVista Service Manager solving and how is that benefiting you?** It's a full ITSM ### 19. EV Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about EasyVista Service Manager?** The User Interview for Oxygen is very easy to use. **What do you dislike about EasyVista Service Manager?** Reporting is not the easiest for endusers **Recommendations to others considering EasyVista Service Manager:** Use FMX to help implement EasyVista. FMX is a contractor. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Incidents, Service Request, KBA, Change management, Asset management and soon CMDB ### 20. The EasyVista Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew R. | Service Desk Administrator, Wireless, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2018 **What do you like best about EasyVista Service Manager?** EasyVista is a dynamic service from which you build a custom platform that scales in complexity as your company grows. Whether your a small business, or large enterprise, EasyVista is hands down the easiest platform to deploy, learn, maintain, and use without sacrificing functionality. When leadership approaches my team with an initial change concept, I can be confident EasyVista will meet that need. With an active user-community, and regular engagement with customers, EasyVista treats you like a true business partner and not just a software vendor/client relationship, and there always someone with out best interests at heart. **What do you dislike about EasyVista Service Manager?** To say I dislike anything about EasyVista would be an embellishment, however, I suggest an area of improvement. Support has been known to be slow, however this has been addressed and has improved. **Recommendations to others considering EasyVista Service Manager:** If you are looking into EasyVista, take the plunge. It's is the right platform for you. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Wireless Analytics, as a Managed Services Provider, has inherently come to rely on EasyVista to process Requests, Incidents, and Asset Management. EasyVista's dynamic nature has allowed us to customize each customer experience to their specifications with little effort. ### 21. EasyVista Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2018 **What do you like best about EasyVista Service Manager?** EasyVista has replaced our previous ITSM product and this is a significant improvement. We are very happy with Incidents and Service Requests. We also really like the RoamingIT and have just released a new EasyVista Portal using the industry term of MyIT and also included was Tawk.To, Self-help and KCS. Customers are loving it! **What do you dislike about EasyVista Service Manager?** I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We are currently working through some challenges with their Support Team and CMC. We see this as a partnership and EasyVista is rising to the occassion. Benefits relalized: MyIT Portal with Self-help is reducing our calls to the Helpdesk. Too soon to post any numbers but our overall feedback has been good to very good. ### 22. not so easy **Rating:** 0.5/5.0 stars **Reviewed by:** Jose Antonio O. | IT Network Specialist II, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about EasyVista Service Manager?** Notifications are the only thing working Mandatory questionnaires Branding option to reflect organization's logo Automatic ticket generator from email Quick call option Good automatic routing Easy to create tech groups to route tickets **What do you dislike about EasyVista Service Manager?** Not easy to search through tickets for research Not easy to create visual reports Too many windows, and clicks required to submit a ticket Tickets often become corrupted and do not close Full ticket information is not available on a single window. Would be good to have all the information in a single column, rather that multiple columns that end up with hidden characters in the text box. Takes too many clicks to transfer a ticket to a different group. It would be good to be able to edit the ticket information, specially for request fulfillment tickets The ticket should not change to a different number if it is re categorized from incident to request. **Recommendations to others considering EasyVista Service Manager:** Try this product atleast for 6 months in parallel with your current system to make sure it meets all the expectations before making the purchase. **What problems is EasyVista Service Manager solving and how is that benefiting you?** incident management; request fulfillment management; vendor management ### 23. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer K. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about EasyVista Service Manager?** If you are not sure exactly what to search for, you can start typing and it brings up different options for what it thinks you might need. If you aren’t sure, you can ask a general question and they will answer before sending out someone and charging the store money that isn’t necessary. **What do you dislike about EasyVista Service Manager?** Some tabs have too many options and someone might not be sure what to choose. You don’t want to choose the wrong one if you need a direct answer within a time frame. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Any problems that we are having with the store or surrounding property concerns. ### 24. EasyVista **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon R. | Services management, Civil Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2016 **What do you like best about EasyVista Service Manager?** The ability to build customized databases and workflows enable my administration to meet the needs of my customer. **What do you dislike about EasyVista Service Manager?** The process can be a bit inflexible. Wizards have fields pages that cannot be skipped, hidden, or added to. Finding the right combination of fields required to have a new entry to a database visible (such as asset, or ticket) can be tricky. **Recommendations to others considering EasyVista Service Manager:** It is fairly simple to begin by implementing one module of EV and expanding to others as your experience in administration and needs as a business develop. **What problems is EasyVista Service Manager solving and how is that benefiting you?** EasyVista has replaced our previous ticketing system, Major Incident notification and managing, expanded our asset life cycle control, and is building our first official run at problem management. ### 25. Gets the basics right **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about EasyVista Service Manager?** This tool allows for end users to submit service requests through a portal designed by the easy vista admins. **What do you dislike about EasyVista Service Manager?** Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search options are no good! **Recommendations to others considering EasyVista Service Manager:** Weigh your options very carefully and do not always go with the cheapest one. **What problems is EasyVista Service Manager solving and how is that benefiting you?** The need for end users to submit service requests. ### 26. ESM is just okay **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2018 **What do you like best about EasyVista Service Manager?** The best part about ESM is the ability to set up and save customized searches to keep track of each ticket type. You can have incidents, service requests and changes separated for easy viewing in one click on the side bar. **What do you dislike about EasyVista Service Manager?** ESM is not very intuitive and takes training to be able to use. **What problems is EasyVista Service Manager solving and how is that benefiting you?** ESM is used as our help desk incident ticket and change ticket management system. ### 27. Not so EasyVista **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about EasyVista Service Manager?** It's web based. That's about the only thing I like **What do you dislike about EasyVista Service Manager?** Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports. **Recommendations to others considering EasyVista Service Manager:** demo it extensively. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Using it for our service desk as intended. I am not sure I see any benefits over any other ticketing system ### 28. EasyVista is an ok ticketing system **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about EasyVista Service Manager?** The product looks nice for end users and is updated. **What do you dislike about EasyVista Service Manager?** The product is not very user friendly. We assigning tickets to some one else it ask you the same question multiple times. **Recommendations to others considering EasyVista Service Manager:** NA **What problems is EasyVista Service Manager solving and how is that benefiting you?** EasyVista is used to assign tickets to various people in our area for end users who have problems or to make a request to the IT department. ### 29. Easy product to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2018 **What do you like best about EasyVista Service Manager?** Full service documentation product for help desk. **What do you dislike about EasyVista Service Manager?** Too many steps required to do one simple thing. **Recommendations to others considering EasyVista Service Manager:** Work with company for a customized version, not out the box version. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Documentation of user support issues. ### 30. Easy Vista not that easy **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2017 **What do you like best about EasyVista Service Manager?** Easy for front end customers to use. Has a separate admin interface. **What do you dislike about EasyVista Service Manager?** Hard to learn and use the administrator interface **What problems is EasyVista Service Manager solving and how is that benefiting you?** We use Easy Vista as our help desk ticketing system in IT department, plant operations, print shop, and logistical services. ### 31. Review of EV Service Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Textiles | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2017 **What do you like best about EasyVista Service Manager?** Multiple things about this product are great. Creating new catalog entries for Incidents/Service Requests is extremely simple. Once you build it out it can be a set it and forget it tool. The responsiveness of the organization from support to all levels of management is awesome. Even better they listen to the customer. Constant updates, bug fixes and features are being added. Community to discuss with fellow customers about what they have done with the system or if they are having issues/suggestions on how to accomplish their idea. **What do you dislike about EasyVista Service Manager?** While it is a predominately codeless system for most administration it is good to know SQL. Reporting has struggled in the past but they are actively working on revamping this (direct result of customers engaging management). There are a lot of fields and knowing which one to add in a report has been trial and error or reaching out to support (which points you in the right direction) Learning the interface can be a little troublesome due to the multiple menu options, sometimes I forget where I need to go to access a certain setting. Integrations that are commonly done with multiple customers could documented. Perhaps provide a step by step guide. **Recommendations to others considering EasyVista Service Manager:** There are plenty of solutions out there however Easyvista has a fresh perspective, drive and eager to challenge the competition. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Replaced an aging ITSM solution. Providing and ITSM solution on a global level for our users has been a benefit as we can now see across each region and what issues each IT department is facing. Allows for various types of automation. ### 32. customer for 2 years **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas B. | IT Manager - Desktop Services, Environmental Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2017 **What do you like best about EasyVista Service Manager?** Speed, accessibility, customization, managed by EasyVista and kept up to date **What do you dislike about EasyVista Service Manager?** user interface is painful at times but it looks like the new version coming out 1H 2018 resolves a lot of my issues! **Recommendations to others considering EasyVista Service Manager:** make sure you have a good integration partner that understands your needs! **What problems is EasyVista Service Manager solving and how is that benefiting you?** tracking service requests, getting reports on usage and taking that feedback and changing how we focus our service efforts ### 33. Cost effective tool if you are working budget **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Textiles | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2018 **What do you like best about EasyVista Service Manager?** Simple, easy to use User Interface for any user to easily understand for basic features but not so simple when it comes to complex applications use **What do you dislike about EasyVista Service Manager?** Not easy to structure customize but once you have a good grasp of it easy to continue to go back to it. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Service Support Management ### 34. EasyVista makes work orders a breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2017 **What do you like best about EasyVista Service Manager?** We love the simplicity of the forms and the options to keep the customer in the loop. We can transfer to the correct team easier with a clear trail of events., **What do you dislike about EasyVista Service Manager?** One of the downsides is not being able to see the work orders for all other teams. The customer interface is a bit lacking. **Recommendations to others considering EasyVista Service Manager:** Training is key to a successful implementation. Bring in procurement from the start. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We are making the workers more accountable for their daily tasks. It is giving us great work flow records too. However, the training options should be less restrictive. ### 35. Fully functional ITSM, but very clunky and not user friendly. **Rating:** 2.0/5.0 stars **Reviewed by:** Justin M. | Co-Founder & Principal, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2017 **What do you like best about EasyVista Service Manager?** EasyVista is a cost-effective full-scope ITSM. It has a similar look and feel for each module of Incident, Problem and Change. It also includes a CMDB with a pretty basic integration capability for listing the Configurable Items (CI's). **What do you dislike about EasyVista Service Manager?** It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done. **What problems is EasyVista Service Manager solving and how is that benefiting you?** EasyVista allows us to track incidents that occur across software systems and infrastructure. We use Change Management to control Infrastructure change and data management. **Official Response from Kevin Coppins:** > Justin, thanks for your response, however - your information is not accurate, nor do I have you listed as either a customer or a partner of EasyVista. EasyVista supports all browsers - in fact, Chrome is actually the most heavily used. I've reported the concern to G2Crowd, hopefully we can get this addressed with either a correction or a removal. People come to G2Crowd and count on accurate sharing of the good - and the bad - and they also expect those that review the solutions be very familiar with the tools and vendors they are reviewing. ### 36. Easy Vista Product Sponsor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2017 **What do you like best about EasyVista Service Manager?** The flexibility of the user catalog has allowed us to generate a 95% hit rate; providing for large improvements in automated approval, processing and data integrity. **What do you dislike about EasyVista Service Manager?** It took considerable time before we were able to fully understand the workflow capabilities. Once running, our team found it easy to work with. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Change quality, reduced number of touches and a user friendly catalog were our primary drivers. We have seen improvements in all areas, with the unexpected benefits resulting in reduced downtime and greatly improved delivery times. ### 37. Easy Vista **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about EasyVista Service Manager?** It's a ticketing system that allows management of request, great experience for the end user. **What do you dislike about EasyVista Service Manager?** The product is not very flexible for administration to implement custom options. **Recommendations to others considering EasyVista Service Manager:** Be cautious about what they promise to deliver. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Management of service request, responding to end-users. ### 38. New and Improved ITSM Solution **Rating:** 4.0/5.0 stars **Reviewed by:** David C. | ITSM Admin, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2017 **What do you like best about EasyVista Service Manager?** Customizable, intuitive. It provides ease of use within the back office. **What do you dislike about EasyVista Service Manager?** Reporting, dashboards and service apps limitations. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Ticket system and integrating with non-IT departments ### 39. Karin Kelley's Reviw **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2017 **What do you like best about EasyVista Service Manager?** The amount of data available and the ability to look at the different configurations to see what the system is doing. **What do you dislike about EasyVista Service Manager?** The fact that the system is not intutive. **Recommendations to others considering EasyVista Service Manager:** Focus on training users. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We we able to put our interview scheduling in EasyVista moving it off a legacy system. ### 40. Regular user **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2017 **What do you like best about EasyVista Service Manager?** The different views if the tickets you have **What do you dislike about EasyVista Service Manager?** The Flow of the processes are little bit confuse **Recommendations to others considering EasyVista Service Manager:** Make processes simplier **What problems is EasyVista Service Manager solving and how is that benefiting you?** Everything from errors to New developments ### 41. Still early in use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2017 **What do you like best about EasyVista Service Manager?** Easy Vista has a lot of features to incorporate many different functions and departments. Asset management, service requests and service incidents **What do you dislike about EasyVista Service Manager?** It is a little cumbersome to for a standard users and requires a lot of training **Recommendations to others considering EasyVista Service Manager:** Know your business process very well **What problems is EasyVista Service Manager solving and how is that benefiting you?** A central store for all things related to IT ### 42. Committed to your commitments, with a clear vision of Digital Service Management **Rating:** 4.5/5.0 stars **Reviewed by:** Bertrand D. | IT Best Practices & Methods, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2016 **What do you like best about EasyVista Service Manager?** Codeless AND able to handle specific requirements, multilingual, quick to implement, allowing for fast ROI and quick wins with an overall consistency, easy to administrate, operated by a top class Saas team. These were our requirements, this was the promise and it's been kept since 2010. Easyvista's ITIL compliance is a very good ERP compromise between multivendor specialized solutions and supposedly integrated ITSM heavy suites. **What do you dislike about EasyVista Service Manager?** Getting the history of a ticket in the blink of an eye can be tough and is being improved. I wish Easyvista was a wizard magically preserving us from our human and process failures, but this is not on the roadmap yet :-) **Recommendations to others considering EasyVista Service Manager:** Easyvista is easy to use as soon as you get well the difference between a request and an action. Don't miss that in the startup training (don't skip that training phase) **What problems is EasyVista Service Manager solving and how is that benefiting you?** We have 2 platforms; one is used as a production management console interfaced via webservices with a Nagios events supervision. The other one (also interfaced with the first via webservices) is used for service desk on incidents, service requests, changes and assets management. We've been able with Easyvista to align operations on a Shared Service Centers transformation involving 400 people around the globe (on 180 concurrent licences) ### 43. Easyvista Review **Rating:** 4.0/5.0 stars **Reviewed by:** Derrick A. | Regional Response Team Lead, Design, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2016 **What do you like best about EasyVista Service Manager?** The ability to customize the platform to meet the needs of the business. Creating multiple actions at the same time that are tied into a single ticket for easier tracking and reporting. Tracking of assets associated to employees Multiple languages supported. Easy Vista has a community based forum called EV Connect that allows customers and EV staff to communicate and help each other. **What do you dislike about EasyVista Service Manager?** Some add on modules (Discovery) needs some updating and reporting can sometimes be a headache. But EV does allow for various methods to enhance reporting so I do not count it against them as it's a business decision to use alternative means. Would like to see a larger maintenance Window for Platform Upgrades. **Recommendations to others considering EasyVista Service Manager:** Re-evaluate IT processes and identify areas of automation via workflows and assigning category items to specific groups. The integration models are great for bringing data into EasyVista but make sure to enable methods to clean up data that is no longer relevant (IE Departed Employees/Users, Discarded Assets). **What problems is EasyVista Service Manager solving and how is that benefiting you?** Switched from MS System Center Service Manager to Easy Vista Service Manager. Compared to SCSM our technicians are working more efficiently and we are also able to deliver self-help to our customer base in a much more robust method than what was allowed in SCSM. ### 44. EasyVista Training Review **Rating:** 4.0/5.0 stars **Reviewed by:** Christian R. | Business Application Analyst/IT Service Manager, Commercial Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2016 **What do you like best about EasyVista Service Manager?** I like the fact that EasyVista is scalable and it has the power of being used by non-IT users. It is a great tool that is customizable to our business needs. I like the fact that we can use dashboards, views and filters, which are great when trying to pull up a snapshot of the data that you want to analyze. **What do you dislike about EasyVista Service Manager?** I find that sometimes the interface is not consistent in terms of design. Some of the design features such as editing forms are available in some forms, but not all of them, which makes it a little confusing and frustrating to work. Also for some processes, it seems that you are clicking around too much, when you shouldn't, for example, to assign your self a case, you have to use the wizard and then assign the action to yourself, this can be a hassle. Additionally, although I understand that more focus is being placed on the Service Apps dashboard, the current dashboard's design could use a redesign. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We've been able to get a better gage of the types of requests/incidents that our Service Desk is dealing with. This has allowed us to make better decisions on onboarding, training materials and understand how we can continually improve service to our clients. ### 45. EasyVista Implementation Process at Cardno **Rating:** 4.5/5.0 stars **Reviewed by:** Mike M. | IT Service Operations Manager-Americas Region, Design, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2015 **What do you like best about EasyVista Service Manager?** Web browser based, easy configuration, codeless, drag and drop design, all modules come with the product including asset management, project management, financial management. Good integration capabilities. We have been working with an EasyVista partner, FMX Solutions, and they have been great to work with during our configuration and setup. **What do you dislike about EasyVista Service Manager?** Project Management could be more feature rich, interface could use a refresh, (Font, colors, etc), better change management calendaring. **Recommendations to others considering EasyVista Service Manager:** Give this product a try. If you need to be able to make quick changes to the system, without the need for a programmer, or SQL guru, you can do that with EV. You will become more agile and it will help you to better define your processes. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Our current solution, Microsoft System Center Service Manager is almost unusable, and requires a local client. EV allows us to use one system globally, that is multi-lingual, easy to configure. We were committed to spend money on a consultant for any minor change needed in our current solution. EV allows non programmers to make changes to workflows, the interface, reports, etc. Basically we have the power now to control our environment. EV will also allow other business services groups to utilize the tool. (Finance, Payroll, Marketing, Facilities, Legal, HR) ### 46. EasyVista is one of the best ITSSM product for customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Issam B. | Associate Director / Co-Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2016 **What do you like best about EasyVista Service Manager?** 1 - Workflow engine It is very easy to design workflow by using drag & drop. Each step can be configured and linked with input conditions. You can add different type of actions : Email, Condition, Query, and some more specifics. 2 - EasyVista Service AppStore It is very easy to build business centric User portal by consumerize business service through the service catalog. 2 - Service Catalog Service catalog entry centralized SLA, default support group, impact, etc. It can be maintain easily. 3 - Screen customization Screen can be easily designed for specifics users. Conditions can be used. 4 - Wizards Wizards authorized users to access contextuals fonctions that depends on module and screen currently used. Wizards and authorization are managed on user profile interface. **What do you dislike about EasyVista Service Manager?** 1 - Self service access the screen is not so end user friendly designed. I recommend to use the EasyVista Service AppStore portal in place. 2 - Self Service Catalog One can only add one Item to his cart. 3 - Reporting Even if ITSSM tools are not designed for complex Reportings, it will be more helpful to bring advanced analytics functions. **What problems is EasyVista Service Manager solving and how is that benefiting you?** - Complex Change management process implementation - Track all calls for Service Desk and Support team tasks - Improve IT customer satisfaction - Build and maintain Business Service catalog ### 47. EasyVista brings a powerful product with a collaborative and engaged support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Christian R. S. | Municipal Grant Writer and Strategic Planning Consultant, International Affairs, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2016 **What do you like best about EasyVista Service Manager?** The power of the product coupled with the quality of the people sets the customer up for success. The company's vision and commitment to customer success positions it at the top of the field and makes for a happy and engaged client base. The product is easy to use and ITIL aligned, making for easy to achieve service management improvements. **What do you dislike about EasyVista Service Manager?** The out-of-the-box reporting is fairly limited. In order to truly harness the data generated with the use of the platform, the reporting analyst must be well versed in SQL and/or tie in with a third part reporting tool. **Recommendations to others considering EasyVista Service Manager:** EasyVista as a company is truly invested in building a success-based relationship with its clients. This is evident from day one. The implementation process was smooth and the value of the "safety-net support" during the first month after go-live is tremendous. From our implementation consultant to the co-founder of the company, everyone has been engaged, helpful, and truly interested in the success of the client. Don't hesitate to ask questions of the consultants or the support team. They are all willing to go above and beyond, offering advice from best practices to design assistance. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We are currently utilizing EasyVista for Incident Management, Service Request Management, Asset Management, Problem Management, Change Management, and Self-Service. As an organization, the product has helped us improve each of these processes and we have been able to develop innovative ways of tying additional processes into the system. ### 48. EasyVista Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nick B. | Assistant Director Technology Support Services, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2016 **What do you like best about EasyVista Service Manager?** Ease of implementation - Process tasks in preparation for the project were complex, but paid great dividends in preparedness for implementation. Support - Easy Vista's Safety Net Support Transition- Post implementation support process was above average. High touch support making sure our implementation and operating needs were met. Before being transitioned to normal support, which we have found in practice to be highly responsive. Partnership - Easy Vista continues to engage our organization as a partner allowing our team to move beyond implementation (Incident, Service Request, Problem, Self Service, Asset and Change Management) to "what else can we do" with the product. **What do you dislike about EasyVista Service Manager?** Reporting is very complex, this was the biggest learning gap we faced with the implementation. Currently we use some out of the box reporting, customized internal reporting and have attached Crystal for other reporting needs. **Recommendations to others considering EasyVista Service Manager:** We would recommend to other organizations. Out project team had an extended tow year selection process as part of our process and reviewed many of the leaders in this segment. Easy Vista holds up a high performer. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Out team has used Easy Vista to developed a new service intake process for our walk up support locations. Integrating Easy vista with card swipe programming to improve workflow, area based metrics and the overall customer experience. The process replaces multiple systems and manual processes, allows for improved accuracy with metrics and quick retrieval of data. ### 49. The most and easiest customizable Service Management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Frank M. | Implementation Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2016 **What do you like best about EasyVista Service Manager?** The way you can easily configure all your processes so that the tooling fits the organization. It's very easy to change labels, screens and support your processess by building your own workflows. **What do you dislike about EasyVista Service Manager?** The UI can be a bit more user friendly. Performance can be better. **Recommendations to others considering EasyVista Service Manager:** Try to use the out-of-the box functionality first, before customizing everything. It is possible to change all screens, views, filters, report, etc., but the standard tool is very complete and based on the extended experience of the EasyVista professionals. You can use it right away. **What problems is EasyVista Service Manager solving and how is that benefiting you?** EasyVista has facilitated all ITIL processes, exactly the way the organization wants to process their incidents, requests and changes. Processing changes is much more efficient now by using the full capabilities of the workflow engine for approvals and implememtation tasks. Labor costs has been decreased by almost 50% for this process. ### 50. A Very Flexible and versatile codeless software. **Rating:** 4.5/5.0 stars **Reviewed by:** José E. | IT Manager, Food Production, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2016 **What do you like best about EasyVista Service Manager?** Flexibility. This product can manage work in many areas in the company. It is very versatile and adapts to various department like RH, Logistic, IT and Finance. Also it almost codeless which means we are autonomous internal to make changes without the help from the supplier. **What do you dislike about EasyVista Service Manager?** The licensing is the only thing that I could say that I dislike, mainly because is a bit difficult to calculate simultaneous connections that I will need to deploy a project. In other hand with internal growing in number of licenses it become easier to deploy small project without the need to buy new licenses **What problems is EasyVista Service Manager solving and how is that benefiting you?** The most important and benefit is the process solver which means many manual company processes that are made manual which needs supervisor approvals are now automatic. Before easyvista the were manual process that internal client requests by email to responsible area ## EasyVista Service Manager Discussions - [What needs improvement with EasyVista Service Manager to better meet IT service management needs?](https://www.g2.com/discussions/what-needs-improvement-with-easyvista-service-manager-to-better-meet-it-service-management-needs) - [What is EasyVista Service Manager used for?](https://www.g2.com/discussions/what-is-easyvista-service-manager-used-for) - [View EasyVista Service Manager pricing details and edition comparison](https://www.g2.com/products/easyvista-service-manager/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+22%3A20%3A44+-0500&secure%5Bsession_id%5D=322db3f4-2573-43a6-ab32-5fa7bb8afb57&secure%5Btoken%5D=6d55b788e82662f9c2323a9d08dac3120c1be223553d66003d4e5c1870778911&format=llm_user) ## EasyVista Service Manager Integrations - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) ## EasyVista Service Manager Features **Administration** - Change Management - Asset Management - Reports & Analytics **Functionality** - Diverse Systems Monitoring - Real-Time Analytics - Observability - AI/ML Integration **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Management** - Single Pane of Glass - Dashboards and Visualization - Performance Baselines - Alerting **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Enterprise Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top EasyVista Service Manager Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,285 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - 3.7/5.0 (279 reviews)