EasyVista

EasyVista

3.9
(79)

EasyVista simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

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Showing 79 EasyVista reviews
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Matthew R.
Validated Reviewer
Verified Current User
Review Source

"The EasyVista Experience"

What do you like best?

EasyVista is a dynamic service from which you build a custom platform that scales in complexity as your company grows. Whether your a small business, or large enterprise, EasyVista is hands down the easiest platform to deploy, learn, maintain, and use without sacrificing functionality. When leadership approaches my team with an initial change concept, I can be confident EasyVista will meet that need.

With an active user-community, and regular engagement with customers, EasyVista treats you like a true business partner and not just a software vendor/client relationship, and there always someone with out best interests at heart.

What do you dislike?

To say I dislike anything about EasyVista would be an embellishment, however, I suggest an area of improvement. Support has been known to be slow, however this has been addressed and has improved.

Recommendations to others considering the product:

If you are looking into EasyVista, take the plunge. It's is the right platform for you.

What problems are you solving with the product? What benefits have you realized?

Wireless Analytics, as a Managed Services Provider, has inherently come to rely on EasyVista to process Requests, Incidents, and Asset Management. EasyVista's dynamic nature has allowed us to customize each customer experience to their specifications with little effort.

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Jose Antonio O.
Validated Reviewer
Verified Current User
Review Source

"not so easy"

What do you like best?

Notifications are the only thing working

Mandatory questionnaires

Branding option to reflect organization's logo

Automatic ticket generator from email

Quick call option

Good automatic routing

Easy to create tech groups to route tickets

What do you dislike?

Not easy to search through tickets for research

Not easy to create visual reports

Too many windows, and clicks required to submit a ticket

Tickets often become corrupted and do not close

Full ticket information is not available on a single window. Would be good to have all the information in a single column, rather that multiple columns that end up with hidden characters in the text box.

Takes too many clicks to transfer a ticket to a different group.

It would be good to be able to edit the ticket information, specially for request fulfillment tickets

The ticket should not change to a different number if it is re categorized from incident to request.

Recommendations to others considering the product:

Try this product atleast for 6 months in parallel with your current system to make sure it meets all the expectations before making the purchase.

What problems are you solving with the product? What benefits have you realized?

incident management; request fulfillment management; vendor management

What Service Desk solution do you use?

Thanks for letting us know!
Brandon R.
Validated Reviewer
Verified Current User
Review Source

"EasyVista "

What do you like best?

The ability to build customized databases and workflows enable my administration to meet the needs of my customer.

What do you dislike?

The process can be a bit inflexible. Wizards have fields pages that cannot be skipped, hidden, or added to. Finding the right combination of fields required to have a new entry to a database visible (such as asset, or ticket) can be tricky.

Recommendations to others considering the product:

It is fairly simple to begin by implementing one module of EV and expanding to others as your experience in administration and needs as a business develop.

What problems are you solving with the product? What benefits have you realized?

EasyVista has replaced our previous ticketing system, Major Incident notification and managing, expanded our asset life cycle control, and is building our first official run at problem management.

Bertrand D.
Validated Reviewer
Verified Current User
Review Source

"Committed to your commitments, with a clear vision of Digital Service Management"

What do you like best?

Codeless AND able to handle specific requirements, multilingual, quick to implement, allowing for fast ROI and quick wins with an overall consistency, easy to administrate, operated by a top class Saas team. These were our requirements, this was the promise and it's been kept since 2010. Easyvista's ITIL compliance is a very good ERP compromise between multivendor specialized solutions and supposedly integrated ITSM heavy suites.

What do you dislike?

Getting the history of a ticket in the blink of an eye can be tough and is being improved. I wish Easyvista was a wizard magically preserving us from our human and process failures, but this is not on the roadmap yet :-)

Recommendations to others considering the product:

Easyvista is easy to use as soon as you get well the difference between a request and an action. Don't miss that in the startup training (don't skip that training phase)

What problems are you solving with the product? What benefits have you realized?

We have 2 platforms; one is used as a production management console interfaced via webservices with a Nagios events supervision. The other one (also interfaced with the first via webservices) is used for service desk on incidents, service requests, changes and assets management. We've been able with Easyvista to align operations on a Shared Service Centers transformation involving 400 people around the globe (on 180 concurrent licences)

Mike M.
Validated Reviewer
Verified Current User
Review Source

"EasyVista Implementation Process at Cardno"

What do you like best?

Web browser based, easy configuration, codeless, drag and drop design, all modules come with the product including asset management, project management, financial management. Good integration capabilities.

We have been working with an EasyVista partner, FMX Solutions, and they have been great to work with during our configuration and setup.

What do you dislike?

Project Management could be more feature rich, interface could use a refresh, (Font, colors, etc), better change management calendaring.

Recommendations to others considering the product:

Give this product a try. If you need to be able to make quick changes to the system, without the need for a programmer, or SQL guru, you can do that with EV. You will become more agile and it will help you to better define your processes.

What problems are you solving with the product? What benefits have you realized?

Our current solution, Microsoft System Center Service Manager is almost unusable, and requires a local client. EV allows us to use one system globally, that is multi-lingual, easy to configure. We were committed to spend money on a consultant for any minor change needed in our current solution. EV allows non programmers to make changes to workflows, the interface, reports, etc. Basically we have the power now to control our environment. EV will also allow other business services groups to utilize the tool. (Finance, Payroll, Marketing, Facilities, Legal, HR)

Derrick A.
Validated Reviewer
Verified Current User
Review Source

"Easyvista Review"

What do you like best?

The ability to customize the platform to meet the needs of the business.

Creating multiple actions at the same time that are tied into a single ticket for easier tracking and reporting.

Tracking of assets associated to employees

Multiple languages supported.

Easy Vista has a community based forum called EV Connect that allows customers and EV staff to communicate and help each other.

What do you dislike?

Some add on modules (Discovery) needs some updating and reporting can sometimes be a headache.

But EV does allow for various methods to enhance reporting so I do not count it against them as it's a business decision to use alternative means.

Would like to see a larger maintenance Window for Platform Upgrades.

Recommendations to others considering the product:

Re-evaluate IT processes and identify areas of automation via workflows and assigning category items to specific groups.

The integration models are great for bringing data into EasyVista but make sure to enable methods to clean up data that is no longer relevant (IE Departed Employees/Users, Discarded Assets).

What problems are you solving with the product? What benefits have you realized?

Switched from MS System Center Service Manager to Easy Vista Service Manager.

Compared to SCSM our technicians are working more efficiently and we are also able to deliver self-help to our customer base in a much more robust method than what was allowed in SCSM.

Christian R.
Validated Reviewer
Verified Current User
Review Source

"EasyVista Training Review"

What do you like best?

I like the fact that EasyVista is scalable and it has the power of being used by non-IT users. It is a great tool that is customizable to our business needs. I like the fact that we can use dashboards, views and filters, which are great when trying to pull up a snapshot of the data that you want to analyze.

What do you dislike?

I find that sometimes the interface is not consistent in terms of design. Some of the design features such as editing forms are available in some forms, but not all of them, which makes it a little confusing and frustrating to work. Also for some processes, it seems that you are clicking around too much, when you shouldn't, for example, to assign your self a case, you have to use the wizard and then assign the action to yourself, this can be a hassle. Additionally, although I understand that more focus is being placed on the Service Apps dashboard, the current dashboard's design could use a redesign.

What problems are you solving with the product? What benefits have you realized?

We've been able to get a better gage of the types of requests/incidents that our Service Desk is dealing with. This has allowed us to make better decisions on onboarding, training materials and understand how we can continually improve service to our clients.

E
Executive Sponsor
Validated Reviewer
Review Source

"EasyVista Review"

What do you like best?

EasyVista has replaced our previous ITSM product and this is a significant improvement. We are very happy with Incidents and Service Requests. We also really like the RoamingIT and have just released a new EasyVista Portal using the industry term of MyIT and also included was Tawk.To, Self-help and KCS. Customers are loving it!

What do you dislike?

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

What problems are you solving with the product? What benefits have you realized?

We are currently working through some challenges with their Support Team and CMC. We see this as a partnership and EasyVista is rising to the occassion.

Benefits relalized: MyIT Portal with Self-help is reducing our calls to the Helpdesk. Too soon to post any numbers but our overall feedback has been good to very good.

Issam B.
Validated Reviewer
Verified Current User
Review Source

"EasyVista is one of the best ITSSM product for customer experience"

What do you like best?

1 - Workflow engine

It is very easy to design workflow by using drag & drop. Each step can be configured and linked with input conditions. You can add different type of actions : Email, Condition, Query, and some more specifics.

2 - EasyVista Service AppStore

It is very easy to build business centric User portal by consumerize business service through the service catalog.

2 - Service Catalog

Service catalog entry centralized SLA, default support group, impact, etc. It can be maintain easily.

3 - Screen customization

Screen can be easily designed for specifics users. Conditions can be used.

4 - Wizards

Wizards authorized users to access contextuals fonctions that depends on module and screen currently used. Wizards and authorization are managed on user profile interface.

What do you dislike?

1 - Self service access

the screen is not so end user friendly designed. I recommend to use the EasyVista Service AppStore portal in place.

2 - Self Service Catalog

One can only add one Item to his cart.

3 - Reporting

Even if ITSSM tools are not designed for complex Reportings, it will be more helpful to bring advanced analytics functions.

What problems are you solving with the product? What benefits have you realized?

- Complex Change management process implementation

- Track all calls for Service Desk and Support team tasks

- Improve IT customer satisfaction

- Build and maintain Business Service catalog

Christian R. S.
Validated Reviewer
Verified Current User
Review Source

"EasyVista brings a powerful product with a collaborative and engaged support team."

What do you like best?

The power of the product coupled with the quality of the people sets the customer up for success. The company's vision and commitment to customer success positions it at the top of the field and makes for a happy and engaged client base. The product is easy to use and ITIL aligned, making for easy to achieve service management improvements.

What do you dislike?

The out-of-the-box reporting is fairly limited. In order to truly harness the data generated with the use of the platform, the reporting analyst must be well versed in SQL and/or tie in with a third part reporting tool.

Recommendations to others considering the product:

EasyVista as a company is truly invested in building a success-based relationship with its clients. This is evident from day one. The implementation process was smooth and the value of the "safety-net support" during the first month after go-live is tremendous. From our implementation consultant to the co-founder of the company, everyone has been engaged, helpful, and truly interested in the success of the client. Don't hesitate to ask questions of the consultants or the support team. They are all willing to go above and beyond, offering advice from best practices to design assistance.

What problems are you solving with the product? What benefits have you realized?

We are currently utilizing EasyVista for Incident Management, Service Request Management, Asset Management, Problem Management, Change Management, and Self-Service. As an organization, the product has helped us improve each of these processes and we have been able to develop innovative ways of tying additional processes into the system.

Nick B.
Validated Reviewer
Verified Current User
Review Source

"EasyVista Review"

What do you like best?

Ease of implementation - Process tasks in preparation for the project were complex, but paid great dividends in preparedness for implementation.

Support - Easy Vista's Safety Net Support Transition- Post implementation support process was above average. High touch support making sure our implementation and operating needs were met. Before being transitioned to normal support, which we have found in practice to be highly responsive.

Partnership - Easy Vista continues to engage our organization as a partner allowing our team to move beyond implementation (Incident, Service Request, Problem, Self Service, Asset and Change Management) to "what else can we do" with the product.

What do you dislike?

Reporting is very complex, this was the biggest learning gap we faced with the implementation. Currently we use some out of the box reporting, customized internal reporting and have attached Crystal for other reporting needs.

Recommendations to others considering the product:

We would recommend to other organizations. Out project team had an extended tow year selection process as part of our process and reviewed many of the leaders in this segment. Easy Vista holds up a high performer.

What problems are you solving with the product? What benefits have you realized?

Out team has used Easy Vista to developed a new service intake process for our walk up support locations. Integrating Easy vista with card swipe programming to improve workflow, area based metrics and the overall customer experience. The process replaces multiple systems and manual processes, allows for improved accuracy with metrics and quick retrieval of data.

Frank M.
Validated Reviewer
Verified Current User
Review Source

"The most and easiest customizable Service Management tool"

What do you like best?

The way you can easily configure all your processes so that the tooling fits the organization. It's very easy to change labels, screens and support your processess by building your own workflows.

What do you dislike?

The UI can be a bit more user friendly. Performance can be better.

Recommendations to others considering the product:

Try to use the out-of-the box functionality first, before customizing everything. It is possible to change all screens, views, filters, report, etc., but the standard tool is very complete and based on the extended experience of the EasyVista professionals. You can use it right away.

What problems are you solving with the product? What benefits have you realized?

EasyVista has facilitated all ITIL processes, exactly the way the organization wants to process their incidents, requests and changes. Processing changes is much more efficient now by using the full capabilities of the workflow engine for approvals and implememtation tasks. Labor costs has been decreased by almost 50% for this process.

Jennifer K.
Validated Reviewer
Review Source

"Great product!"

What do you like best?

If you are not sure exactly what to search for, you can start typing and it brings up different options for what it thinks you might need. If you aren’t sure, you can ask a general question and they will answer before sending out someone and charging the store money that isn’t necessary.

What do you dislike?

Some tabs have too many options and someone might not be sure what to choose. You don’t want to choose the wrong one if you need a direct answer within a time frame.

What problems are you solving with the product? What benefits have you realized?

Any problems that we are having with the store or surrounding property concerns.

José E.
Validated Reviewer
Verified Current User
Review Source

"A Very Flexible and versatile codeless software."

What do you like best?

Flexibility. This product can manage work in many areas in the company. It is very versatile and adapts to various department like RH, Logistic, IT and Finance.

Also it almost codeless which means we are autonomous internal to make changes without the help from the supplier.

What do you dislike?

The licensing is the only thing that I could say that I dislike, mainly because is a bit difficult to calculate simultaneous connections that I will need to deploy a project. In other hand with internal growing in number of licenses it become easier to deploy small project without the need to buy new licenses

What problems are you solving with the product? What benefits have you realized?

The most important and benefit is the process solver which means many manual company processes that are made manual which needs supervisor approvals are now automatic. Before easyvista the were manual process that internal client requests by email to responsible area

Marimar Z.
Validated Reviewer
Verified Current User
Review Source

"Versatility, integration, security, everything should require an ITSM tool"

What do you like best?

What I like about EasyVista is that for the tool to work, it has had to define a clear process, it is obvious that is designed to support ITIL-based processes, but it is so versatile it can be used for any other process that supports the customer's business, because it allows the definition of workflows that are the core of its operation.

What do you dislike?

Perhaps what I like least is that the navigation menus are unintuitive, in the sense that it does not appear in the navigation bar as you come down to them.

What problems are you solving with the product? What benefits have you realized?

One of the biggest improvements has been the perception, the vision that the customer has our support, because now this vision is based on documentation of incidents and procedures and also the customer can see their internal workflows clearly defined

Eloy G.
Validated Reviewer
Verified Current User
Review Source

"Efficient, flexible, codeless workflow engine, cost saving solution easy to implement and mantain"

What do you like best?

Aligned with ITIL best practices

Financially viable and stable

Strong customer support

Contain maintenance costs

Codeless workflows easy to implement

Powerful automatic asset discovery

What do you dislike?

Out-of-the-box reports and metrics list could be bigger (never enough), but they are easy to create and customize.

Email integration could be better

Service Apps could be also on the "on site" versión.

Administration and User/profile management could be more friendly

Recommendations to others considering the product:

Fast implementing times, great support team, easy to mantain.

What problems are you solving with the product? What benefits have you realized?

This solution will help you improve service quality by delivering a better management of teams and supports,

Easy SLAs and OLAs tracing and reporting.

It also helps us with lifecycle Asset management, software detection and licensing control.

Thanks to its easily customizable workflows, non-technician staff can create new processes and workflows ang go live in minutes.

Stephen B.
Validated Reviewer
Verified Current User
Review Source

"Low overhead approach to ITSM"

What do you like best?

Configuration over customization. the product is extremely flexible and can be configured to support well beyond an ITSM toolset for a savvy admin

What do you dislike?

The interface out of the box isn't very intuitive. Although very usable it takes some tweaks and time to adapt and a little extra training for users to ramp into use quickly.

Recommendations to others considering the product:

Find a good partner to help implement. with a professional service the transition is very simple

What problems are you solving with the product? What benefits have you realized?

Moved from a legacy toolset to something with lower overhead and better structure to allow insight into our operations across all service management domains. Although not the most intuitive the relationships between elements and flexibility of the tool have helped us automate a number of key processes and have several more in line.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"Review of EV Service Manager"

What do you like best?

Multiple things about this product are great. Creating new catalog entries for Incidents/Service Requests is extremely simple. Once you build it out it can be a set it and forget it tool. The responsiveness of the organization from support to all levels of management is awesome. Even better they listen to the customer. Constant updates, bug fixes and features are being added. Community to discuss with fellow customers about what they have done with the system or if they are having issues/suggestions on how to accomplish their idea.

What do you dislike?

While it is a predominately codeless system for most administration it is good to know SQL. Reporting has struggled in the past but they are actively working on revamping this (direct result of customers engaging management). There are a lot of fields and knowing which one to add in a report has been trial and error or reaching out to support (which points you in the right direction) Learning the interface can be a little troublesome due to the multiple menu options, sometimes I forget where I need to go to access a certain setting.

Integrations that are commonly done with multiple customers could documented. Perhaps provide a step by step guide.

Recommendations to others considering the product:

There are plenty of solutions out there however Easyvista has a fresh perspective, drive and eager to challenge the competition.

What problems are you solving with the product? What benefits have you realized?

Replaced an aging ITSM solution. Providing and ITSM solution on a global level for our users has been a benefit as we can now see across each region and what issues each IT department is facing.

Allows for various types of automation.

AH
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Gets the basics right"

What do you like best?

This tool allows for end users to submit service requests through a portal designed by the easy vista admins.

What do you dislike?

Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search options are no good!

Recommendations to others considering the product:

Weigh your options very carefully and do not always go with the cheapest one.

What problems are you solving with the product? What benefits have you realized?

The need for end users to submit service requests.

Benoit T.
Validated Reviewer
Verified Current User
Review Source

"EasyVista helped us implement our ITSM vision"

What do you like best?

- Easy to configure and personnalize.

- Fast deployment cycle on new features (very agile)

- Very reliable

- Great new front end with Service Apps

- Very adaptable to our needs

- Does not require any coding or programming knowledge

- Very powerfull workflow tool

- Excellent asset/cmdb management system

- Easy to integrate with other tools to get asset or customer information

- Everything is managed by service with a great integration of the service catalog

- The integrator (FMX Solution) did a great job helping us and coaching us on how to configure the tool

What do you dislike?

- Profile for various users are complex to maintain and not flexible enough

- Not always consistent accros module

Recommendations to others considering the product:

This is one of the best supplier we ever had a chance to deal with. We have a great relationship and partnership with EasyVista. This tool is essential to the way we manage IT and has allowed us to fullfill our vision of service management. This is an instrument to start a transformation in your organization. This product grows with our needs and we are confident that we will continue to mature with EasyVista for many years to come.

What problems are you solving with the product? What benefits have you realized?

- Cost of tool configuration has dropped considerably

- Cost reduce by 82% over a 5 year period

- Our people no longer need to learn the various process and procedure. These are programmed in the tool and you just need to follow along

-

IH
Internal Consultant in Higher Education
Validated Reviewer
Verified Current User
Review Source

"EasyVista makes work orders a breeze"

What do you like best?

We love the simplicity of the forms and the options to keep the customer in the loop. We can transfer to the correct team easier with a clear trail of events.,

What do you dislike?

One of the downsides is not being able to see the work orders for all other teams. The customer interface is a bit lacking.

Recommendations to others considering the product:

Training is key to a successful implementation. Bring in procurement from the start.

What problems are you solving with the product? What benefits have you realized?

We are making the workers more accountable for their daily tasks. It is giving us great work flow records too. However, the training options should be less restrictive.

Chhay Leng T.
Validated Reviewer
Verified Current User
Review Source

"I love EasyVista, it's very customizable and easy to use."

What do you like best?

- Very customizable

- Very easy to use

- Web base software that mean we can use on almost all Platform.

- The structure of the database is very easy to understand

- IT process can be documented in a workflow, we dont need to know by hearth how the process work

- If config well, we can use this product more then IT service management.

What do you dislike?

nothing much. since we can alway do walkaround for almost technical situation.

Recommendations to others considering the product:

EasyVista is very good software, the support is very good.

we dont regret moving from Remedy to this product.

What problems are you solving with the product? What benefits have you realized?

what mean by business problem?

Justin M.
Validated Reviewer
Verified Current User
Review Source

"Fully functional ITSM, but very clunky and not user friendly."

What do you like best?

EasyVista is a cost-effective full-scope ITSM. It has a similar look and feel for each module of Incident, Problem and Change. It also includes a CMDB with a pretty basic integration capability for listing the Configurable Items (CI's).

What do you dislike?

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

What problems are you solving with the product? What benefits have you realized?

EasyVista allows us to track incidents that occur across software systems and infrastructure. We use Change Management to control Infrastructure change and data management.

Jonathan S.
Validated Reviewer
Verified Current User
Review Source

"EasyVista Makes Service Management Easy!"

What do you like best?

- Powerful codeless workflow engine

- Highly adaptable platform

- Contextual search for knowledge base

- Excellent scalability

- ITIL-compliant

- Reliable cloud platform

- Regular and highly useful platform updates that are easy to implement

- ServiceApps appears to be an excellent update bringing an even higher level of function and usability to the platform

What do you dislike?

- Interface is a little outdated

- Complex workflows, once implemented, are difficult to modify without a high volume of touchpoints

- The service catalog doesn't allow for complex permission-based item selection

- No REST API for Service Manager

- While the implementation team is very high touch, we've had difficulties with our post sales account representation

What problems are you solving with the product? What benefits have you realized?

Moving from a home-grown ticketing system we realized tremendous gains in efficiency and automation by implementing EasyVista in 2014. We've used the workflow engine to convert 10 years of customer support practices into advanced automation. Our outbound email confirmations are now managed uniformly and many are sent by the system instead of manually. We have begun to integrate our platform with our customers' ITSM platforms and plan to add CRM and BI platform integrations in the future as well. In addition, we now have a roadmap to activate EasyVista modules outside of the Service Desk functionality. We hope to have Change and Project Management implemented over the course of 2015.

As we began to implement EasyVista in our environment it quickly became clear that the platform has a very high level of adaptability when it comes to configuration. To date our biggest limitation has been our own imagination with regard to how EasyVista can solve a given problem. We have yet to find a question that can't be answered by this product.

Fernando A.
Validated Reviewer
Verified Current User
Review Source

"EasyVista: Partnership and relationship"

What do you like best?

EasyVista is an user-friendly, intuitive and adaptable product, which has let us deploy a solution based on ISO 20000 easily in a short period of time.

Besides, EasyVista has a great partnership and relationship with us, which helps to make the best of the product.

What do you dislike?

Sometimes, EasyVista launchs versions with new features which are not tested enough: Project module is an example of it.

Recommendations to others considering the product:

The product is great, but to make the best of it is needed to work hard in adapt it to your requirements: workflows, fields of the data-base,...

What problems are you solving with the product? What benefits have you realized?

Facing up new challenges and new needs, as it was to upgrade to a VoIP system from tradicional PBXS without having increased our staff, required us to change the way we were used to work, moving towards a process-oriented model.

EasyVista has let us deploy a solution based on ISO 20000 quickly and efficently, offering us a CMDB with currently almost 60000 assets and configurations items, as well as a framework to implement easily workflows to provide services, to solve incidents and problems and to manage requests for changes from our service catalogue.

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EasyVista
3.9
(79)