# Top 10 EasyVista Service Manager Alternatives & Competitors
**Average Rating:** 4.0/5
**Total Number of Reviews:** 102
If you are considering EasyVista Service Manager, you may also want to investigate similar alternatives or competitors to find the best solution. Service Desk Software is a widely used technology, and many people are seeking easily administered, time saving software solutions with automate ticket routing, knowledge base/ticket integration, and surveys. Other important factors to consider when researching alternatives to EasyVista Service Manager include incident management and user interface. The best overall EasyVista Service Manager alternative is Freshservice. Other similar apps like EasyVista Service Manager are Jira Service Management, BMC Helix ITSM, ServiceNow IT Service Management, and SolarWinds Service Desk. EasyVista Service Manager alternatives can be found in [Service Desk Software](https://www.g2.com/categories/service-desk) but may also be in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) or [Help Desk Software](https://www.g2.com/categories/help-desk).


## Best Paid & Free Alternatives to EasyVista Service Manager
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
  - [SysAid](https://www.g2.com/products/sysaid/reviews)
  - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews)
  - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)
  - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews)
  - [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews)

## Top 10 Alternatives to EasyVista Service Manager Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how EasyVista Service Manager stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Insurance, and Retail, and find the best product for your business.


  ### 1. [Freshservice](https://www.g2.com/products/freshservice/reviews)
By Freshworks
**Average Rating:** 4.6/5
**Total Reviews:** 1,339
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.


Reviewers say compared to EasyVista Service Manager, Freshservice is:
- More usable
- Easier to admin
- Easier to set up
Categories in common with EasyVista Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [EasyVista Service Manager vs Freshservice](https://www.g2.com/compare/easyvista-service-manager-vs-freshservice)
**Compare Freshservice with other alternatives:**
- [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Freshservice vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice)
- [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
- [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid)
- [Freshservice vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/freshservice-vs-opentext-service-management-automation-x-smax)
- [Freshservice vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk)
- [Freshservice vs Ivanti Neurons for ITSM](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itsm)
- [Freshservice vs BMC FootPrints](https://www.g2.com/compare/bmc-footprints-vs-freshservice)

  ### 2. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
By Atlassian
**Average Rating:** 4.3/5
**Total Reviews:** 988
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.


Reviewers say compared to EasyVista Service Manager, Jira Service Management is:
- More usable
- More expensive
- Better at meeting requirements
Categories in common with EasyVista Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [EasyVista Service Manager vs Jira Service Management](https://www.g2.com/compare/easyvista-service-manager-vs-jira-service-management)
**Compare Jira Service Management with other alternatives:**
- [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Jira Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management)
- [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [Jira Service Management vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/jira-service-management-vs-opentext-service-management-automation-x-smax)
- [Jira Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk)
- [Jira Service Management vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-jira-service-management)
- [Jira Service Management vs BMC FootPrints](https://www.g2.com/compare/bmc-footprints-vs-jira-service-management)

  ### 3. [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)
By BMC Helix
**Average Rating:** 3.7/5
**Total Reviews:** 294
BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.


Reviewers say compared to EasyVista Service Manager, BMC Helix ITSM is:
- Slower to reach roi
- More expensive
Categories in common with EasyVista Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [EasyVista Service Manager vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-easyvista-service-manager)
**Compare BMC Helix ITSM with other alternatives:**
- [BMC Helix ITSM vs Freshservice](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice)
- [BMC Helix ITSM vs Jira Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management)
- [BMC Helix ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management)
- [BMC Helix ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk)
- [BMC Helix ITSM vs SysAid](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid)
- [BMC Helix ITSM vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-opentext-service-management-automation-x-smax)
- [BMC Helix ITSM vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-spiceworks-cloud-help-desk)
- [BMC Helix ITSM vs Ivanti Neurons for ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ivanti-neurons-for-itsm)
- [BMC Helix ITSM vs BMC FootPrints](https://www.g2.com/compare/bmc-footprints-vs-bmc-software-bmc-helix-itsm)

  ### 4. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
By ServiceNow
**Average Rating:** 4.5/5
**Total Reviews:** 1,904
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.


Reviewers say compared to EasyVista Service Manager, ServiceNow IT Service Management is:
- More expensive
- More usable
- Easier to admin
Categories in common with EasyVista Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [EasyVista Service Manager vs ServiceNow IT Service Management](https://www.g2.com/compare/easyvista-service-manager-vs-servicenow-it-service-management)
**Compare ServiceNow IT Service Management with other alternatives:**
- [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [ServiceNow IT Service Management vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-spiceworks-cloud-help-desk)
- [ServiceNow IT Service Management vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs BMC FootPrints](https://www.g2.com/compare/bmc-footprints-vs-servicenow-it-service-management)

  ### 5. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
By SolarWinds Worldwide LLC
**Average Rating:** 4.3/5
**Total Reviews:** 785
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.


Reviewers say compared to EasyVista Service Manager, SolarWinds Service Desk is:
- More usable
- Easier to admin
- Easier to set up
Categories in common with EasyVista Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [EasyVista Service Manager vs SolarWinds Service Desk](https://www.g2.com/compare/easyvista-service-manager-vs-solarwinds-service-desk)
**Compare SolarWinds Service Desk with other alternatives:**
- [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SolarWinds Service Desk vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk)
- [SolarWinds Service Desk vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs BMC FootPrints](https://www.g2.com/compare/bmc-footprints-vs-solarwinds-service-desk)

  ### 6. [SysAid](https://www.g2.com/products/sysaid/reviews)
By SysAid
**Average Rating:** 4.5/5
**Total Reviews:** 752
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.


Reviewers say compared to EasyVista Service Manager, SysAid is:
- More usable
- Better at support
- Easier to admin
Categories in common with EasyVista Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [EasyVista Service Manager vs SysAid](https://www.g2.com/compare/easyvista-service-manager-vs-sysaid)
**Compare SysAid with other alternatives:**
- [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid)
- [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [SysAid vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid)
- [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SysAid vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-sysaid)
- [SysAid vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-sysaid)
- [SysAid vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-sysaid)
- [SysAid vs BMC FootPrints](https://www.g2.com/compare/bmc-footprints-vs-sysaid)

  ### 7. [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews)
By OpenText
**Average Rating:** 4.2/5
**Total Reviews:** 72
OpenText™ SMAX is a SaaS-based solution that delivers a smart approach to IT and enterprise service management with built-in analytics, codeless configurations, and private generative AI chatbots.


Reviewers say compared to EasyVista Service Manager, OpenText Service Management Automation X (SMAX) is:
- Slower to reach roi
- More usable
- More expensive
Categories in common with EasyVista Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [EasyVista Service Manager vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/easyvista-service-manager-vs-opentext-service-management-automation-x-smax)
**Compare OpenText Service Management Automation X (SMAX) with other alternatives:**
- [OpenText Service Management Automation X (SMAX) vs Freshservice](https://www.g2.com/compare/freshservice-vs-opentext-service-management-automation-x-smax)
- [OpenText Service Management Automation X (SMAX) vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-opentext-service-management-automation-x-smax)
- [OpenText Service Management Automation X (SMAX) vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-opentext-service-management-automation-x-smax)
- [OpenText Service Management Automation X (SMAX) vs ServiceNow IT Service Management](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-servicenow-it-service-management)
- [OpenText Service Management Automation X (SMAX) vs SolarWinds Service Desk](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-solarwinds-service-desk)
- [OpenText Service Management Automation X (SMAX) vs SysAid](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-sysaid)
- [OpenText Service Management Automation X (SMAX) vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-spiceworks-cloud-help-desk)
- [OpenText Service Management Automation X (SMAX) vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-opentext-service-management-automation-x-smax)
- [OpenText Service Management Automation X (SMAX) vs BMC FootPrints](https://www.g2.com/compare/bmc-footprints-vs-opentext-service-management-automation-x-smax)

  ### 8. [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)
By Ziff Davis
**Average Rating:** 4.3/5
**Total Reviews:** 311
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!


Reviewers say compared to EasyVista Service Manager, Spiceworks Cloud Help Desk is:
- More usable
- Easier to set up
- Easier to admin
Categories in common with EasyVista Service Manager: [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [EasyVista Service Manager vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/easyvista-service-manager-vs-spiceworks-cloud-help-desk)
**Compare Spiceworks Cloud Help Desk with other alternatives:**
- [Spiceworks Cloud Help Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs SysAid](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-sysaid)
- [Spiceworks Cloud Help Desk vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs BMC FootPrints](https://www.g2.com/compare/bmc-footprints-vs-spiceworks-cloud-help-desk)

  ### 9. [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews)
By Ivanti
**Average Rating:** 4.0/5
**Total Reviews:** 281
Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.


Reviewers say compared to EasyVista Service Manager, Ivanti Neurons for ITSM is:
- Slower to reach roi
- More expensive
- More usable
Categories in common with EasyVista Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [EasyVista Service Manager vs Ivanti Neurons for ITSM](https://www.g2.com/compare/easyvista-service-manager-vs-ivanti-neurons-for-itsm)
**Compare Ivanti Neurons for ITSM with other alternatives:**
- [Ivanti Neurons for ITSM vs Freshservice](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itsm)
- [Ivanti Neurons for ITSM vs Jira Service Management](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-jira-service-management)
- [Ivanti Neurons for ITSM vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ivanti-neurons-for-itsm)
- [Ivanti Neurons for ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-servicenow-it-service-management)
- [Ivanti Neurons for ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-service-desk)
- [Ivanti Neurons for ITSM vs SysAid](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-sysaid)
- [Ivanti Neurons for ITSM vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-opentext-service-management-automation-x-smax)
- [Ivanti Neurons for ITSM vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-spiceworks-cloud-help-desk)
- [Ivanti Neurons for ITSM vs BMC FootPrints](https://www.g2.com/compare/bmc-footprints-vs-ivanti-neurons-for-itsm)

  ### 10. [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews)
By BMC Helix
**Average Rating:** 3.5/5
**Total Reviews:** 57
Service desk software designed for the way people use technology


Reviewers say compared to EasyVista Service Manager, BMC FootPrints is:
- Slower to reach roi
- More expensive
Categories in common with EasyVista Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [EasyVista Service Manager vs BMC FootPrints](https://www.g2.com/compare/bmc-footprints-vs-easyvista-service-manager)
**Compare BMC FootPrints with other alternatives:**
- [BMC FootPrints vs Freshservice](https://www.g2.com/compare/bmc-footprints-vs-freshservice)
- [BMC FootPrints vs Jira Service Management](https://www.g2.com/compare/bmc-footprints-vs-jira-service-management)
- [BMC FootPrints vs BMC Helix ITSM](https://www.g2.com/compare/bmc-footprints-vs-bmc-software-bmc-helix-itsm)
- [BMC FootPrints vs ServiceNow IT Service Management](https://www.g2.com/compare/bmc-footprints-vs-servicenow-it-service-management)
- [BMC FootPrints vs SolarWinds Service Desk](https://www.g2.com/compare/bmc-footprints-vs-solarwinds-service-desk)
- [BMC FootPrints vs SysAid](https://www.g2.com/compare/bmc-footprints-vs-sysaid)
- [BMC FootPrints vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/bmc-footprints-vs-opentext-service-management-automation-x-smax)
- [BMC FootPrints vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/bmc-footprints-vs-spiceworks-cloud-help-desk)
- [BMC FootPrints vs Ivanti Neurons for ITSM](https://www.g2.com/compare/bmc-footprints-vs-ivanti-neurons-for-itsm)


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## EasyVista Service Manager Alternatives FAQs

### Which Service Desk tools do reviewers recommend instead of EasyVista Service Manager?

Reviewers recommend [Freshservice](https://www.g2.com/products/freshservice/reviews) for its ease of use, powerful automation, and integrated asset management, which improve resolution times and reduce manual effort. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) is favored for its customizable workflows, seamless integration with the Atlassian ecosystem, and strong automation capabilities that streamline IT and development collaboration. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is recommended for enterprises needing a centralized, scalable platform with advanced AI-powered automation, comprehensive ITIL-aligned processes, and extensive reporting and dashboard features. These alternatives consistently outperform EasyVista in usability, automation, and support, making them preferred choices among service desk tools.



### How does EasyVista Service Manager compare to Freshservice?

According to G2 data, [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) has an average rating of 4.0/5 from 102 reviews, whereas [Freshservice](https://www.g2.com/products/freshservice/reviews) holds a higher average rating of 4.6/5 based on 1,335 reviews. Freshservice leads by 0.8 points in meeting requirements (8.9 vs 8.1), 2.1 points in usability (9.2 vs 7.1), 1.4 points in ease of setup (8.8 vs 7.4), 1.4 points in ease of administration (9.0 vs 7.6), 1.2 points in support quality (9.0 vs 7.8), and 0.9 points in ease of doing business (9.1 vs 8.2). Users praise [Freshservice](https://www.g2.com/products/freshservice/reviews) for its ease of use (229 mentions), extensive features (116 mentions), powerful automation (101 mentions), intuitive user interface (83 mentions), and strong integrations (70 mentions). It also receives commendations for customer support (67 mentions) and customization capabilities (62 mentions). Conversely, [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) is noted for integrations (5 mentions), ease of use (3 mentions), flexibility (3 mentions), and customization (2 mentions), but users report a steeper learning curve, less intuitive configuration, and slower performance in some areas. Overall, [Freshservice](https://www.g2.com/products/freshservice/reviews) offers a more modern, user-friendly experience with stronger automation and support, while [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) provides solid ITIL workflow management but with a more complex setup and less favorable usability scores.



### Why do users choose Freshservice over EasyVista Service Manager?

Users choose [Freshservice](https://www.g2.com/products/freshservice/reviews) over [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) primarily due to its superior ease of use and higher usability score (9.2 vs 7.1). Freshservice's intuitive interface and streamlined workflows reduce training time and improve agent productivity, as reflected in 229 mentions of ease of use and 101 mentions of automation in user reviews. Additionally, Freshservice offers stronger support and administration experiences, with 1.2 and 1.4 point leads respectively in those dimensions, supported by 67 mentions of customer support quality. Its extensive feature set, including robust ticketing, asset management, and integration capabilities, further attracts users seeking a comprehensive ITSM solution. The platform's faster and easier setup (8.8 vs 7.4) and better business engagement (9.1 vs 8.2) also contribute to its preference, enabling organizations to deploy and scale IT services more efficiently. Users appreciate Freshservice's continuous improvements, automation capabilities, and modern UI, which collectively drive higher satisfaction and adoption compared to EasyVista Service Manager.



### What are the best alternatives to EasyVista Service Manager?

The best alternatives to EasyVista Service Manager include [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews), [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) (4.3/5 stars, 981 reviews), and [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (4.5/5 stars, 1867 reviews). These platforms offer higher user satisfaction, more robust automation, and better ease of administration than EasyVista Service Manager (4.0/5 stars, 102 reviews).



### What features do alternatives offer that EasyVista Service Manager does not?

EasyVista Service Manager lacks some advanced AI-driven automation and integrated asset management features that are present in several alternatives. It also has limited out-of-the-box reporting capabilities and a less intuitive user interface compared to competitors.




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