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Compare EasyVista Service Manager and Jira Service Management 
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At a Glance
Market Segments
Enterprise (61.5% of reviews)
Mid-Market (42.8% of reviews)
Entry-Level Pricing
No pricing available
0/agent/month
EasyVista Service Manager
Star Rating
(96)3.9 out of 5
Market Segments
Enterprise (61.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about EasyVista Service ManagerJira Service Management
Star Rating
(949)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that EasyVista Service Manager excels in ticket creation user experience with a score of 8.9, while Jira Service Management also performs well but slightly lower in this area. Reviewers mention that EasyVista's intuitive interface makes it easy for users to create tickets quickly.
- Reviewers mention that Jira Service Management shines in incident management features, particularly in automating ticket routing and prioritization, both scoring 8.7. In contrast, EasyVista's scores of 6.9 and 6.2 indicate room for improvement, with users expressing a desire for more robust automation capabilities.
- G2 users highlight that EasyVista Service Manager offers strong reporting capabilities with a score of 9.1, particularly in performance logging and analytics. Users on G2 appreciate the detailed insights provided, while Jira's reporting features, although good, score lower at 8.4, indicating that EasyVista may provide a more comprehensive view of service performance.
- Users say that Jira Service Management's knowledge base integration is a standout feature, scoring 8.3, which allows for seamless access to information during ticket resolution. In contrast, EasyVista's lower score of 4.7 suggests that users find its knowledge base less effective and harder to navigate.
- Reviewers mention that EasyVista Service Manager has a strong focus on asset management with a score of 8.5, which is crucial for enterprises managing numerous assets. Jira Service Management, while also capable, does not emphasize this feature as strongly, leading to a less favorable comparison in this area.
- Users report that Jira Service Management provides a better mobile user experience, scoring 7.8 compared to EasyVista's 4.0. Reviewers mention that the mobile app's functionality and ease of use are significant advantages for teams needing to manage tickets on the go.
Pricing
Entry-Level Pricing
EasyVista Service Manager
No pricing availableJira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
EasyVista Service Manager
No trial information availableJira Service Management
Free Trial is available
Ratings
Meets Requirements
8.0
89
8.7
840
Ease of Use
7.0
89
8.2
847
Ease of Setup
7.3
74
8.0
455
Ease of Admin
7.6
77
8.0
358
Quality of Support
7.6
82
8.4
724
Has the product been a good partner in doing business?
8.1
72
8.7
335
Product Direction (% positive)
7.8
84
8.7
809
Features by Category
Ticket and Case Management
Not enough data
9.0
81
Not enough data
9.0
79
Not enough data
8.9
80
Not enough data
8.8
78
Not enough data
8.8
77
Not enough data
8.7
79
Not enough data
9.2
78
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
85
Not enough data
8.8
84
Not enough data
8.8
80
Not enough data
8.6
82
Not enough data
8.6
79
Administration
9.1
11
|
Verified
8.9
165
|
Verified
8.9
11
|
Verified
8.5
159
|
Verified
7.9
11
|
Verified
8.9
170
|
Verified
Service Desk
8.5
12
|
Verified
8.9
176
|
Verified
8.6
12
|
Verified
8.8
176
|
Verified
8.9
12
|
Verified
8.8
175
|
Verified
Management
7.2
12
|
Verified
9.0
152
|
Verified
7.6
12
|
Verified
8.9
147
|
Verified
7.8
12
|
Verified
8.7
148
|
Verified
8.1
12
|
Verified
8.6
143
|
Verified
7.7
11
|
Verified
8.6
139
|
Verified
Functionality
8.8
12
|
Verified
9.1
157
|
Verified
7.7
10
|
Verified
8.8
149
7.3
10
|
Verified
8.7
154
|
Verified
8.0
11
|
Verified
8.9
151
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
148
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
7.6
22
8.7
304
6.9
23
8.8
313
7.0
22
8.8
323
6.0
19
8.4
278
5.9
15
8.5
275
Reporting
5.6
20
8.5
307
6.4
18
8.4
301
7.7
13
8.2
231
Access & Usability
5.8
14
8.1
227
7.6
19
8.6
274
7.7
18
8.5
236
7.5
12
8.4
231
Agentic AI - Service Desk
Not enough data
8.2
74
8.7
5
8.2
74
9.0
5
8.2
71
8.7
5
8.5
74
7.3
5
8.2
73
8.7
5
8.4
74
8.3
5
8.5
73
Categories
Categories
Shared Categories
EasyVista Service Manager and Jira Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Reviews
Reviewers' Company Size
EasyVista Service Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
12.1%
Information Technology and Services
9.9%
Insurance
7.7%
Government Administration
7.7%
Hospital & Health Care
5.5%
Other
57.1%
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.6%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
EasyVista Service Manager has no discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 Comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
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