Link copied to clipboard # EasyVista Service Manager vs Jira Service Management Comparison - What are their main differences? Share [ Export ](/compare/easyvista-service-manager/jira-service-management/export.csv) EasyVista Service ManagerJira Service Management[+ Add Product](#) Pricing **EasyVista Service Manager** No pricing available **Jira Service Management** Free Trial **0** /agent/month · Free **Pricing Insights** from reviews Time to Implement **EasyVista Service Manager** 4 months Based on 24 responses **Jira Service Management** 2 monthsFaster Based on 24 responses Return on Investment **EasyVista Service Manager** 17 months Based on 10 responses **Jira Service Management** 11 months6 months sooner Based on 21 responses Perceived Cost **EasyVista Service Manager** $$$$$ **Jira Service Management** $$$$$ Average Discount **EasyVista Service Manager** 18%7% more **Jira Service Management** 11% ![EasyVista Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/66c6b691243382736e759bc1a7adf329/easyvista-service-manager.svg "EasyVista Service Manager") ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **EasyVista Service Manager** [ Integrations (5) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2076637&qs=pros-and-cons#reviews)[ Ease of Use (3) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2051923&qs=pros-and-cons#reviews)[ Complex Configuration (1) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2454436&qs=pros-and-cons#reviews)[ Complexity (1) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2291264&qs=pros-and-cons#reviews) **Jira Service Management** [ Ease of Use (49) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163903&qs=pros-and-cons#reviews)[ Integrations (33) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1162990&qs=pros-and-cons#reviews)[ Learning Curve (35) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1165698&qs=pros-and-cons#reviews)[ Complexity (29) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163036&qs=pros-and-cons#reviews) Integrations **EasyVista Service Manager** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b00e507e44754cbb21d7618478c06ee8/redmine.png "Product Avatar Image") Redmine ](https://www.g2.com/products/redmine/reviews)[ View all ](https://www.g2.com/products/easyvista-service-manager/integrations) **Jira Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ View all ](https://www.g2.com/products/jira-service-management/integrations) Screenshots **EasyVista Service Manager** ![EasyVista Service Manager screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/76083/kpi-2.png) **Jira Service Management** ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png) **Ratings** from reviews Meets Requirements **EasyVista Service Manager** 8.1 8.195 **Jira Service Management** 8.8 8.8888 Ease of Use **EasyVista Service Manager** 7.2 7.295 **Jira Service Management** 8.3 8.3895 Ease of Setup **EasyVista Service Manager** 7.5 7.580 **Jira Service Management** 8.1 8.1501 Ease of Admin **EasyVista Service Manager** 7.6 7.678 **Jira Service Management** 8.0 8.0373 Quality of Support **EasyVista Service Manager** 7.8 7.888 **Jira Service Management** 8.4 8.4769 Has the product been a good partner in doing business? **EasyVista Service Manager** 8.2 8.273 **Jira Service Management** 8.7 8.7350 Product Direction (% positive) **EasyVista Service Manager** 7.9 7.988 **Jira Service Management** 8.7 8.7848 **Features** ratings from reviews IT Service Management (ITSM) Tools 8.3 15 8.7 206 Service Desk 7.6 30 8.5 376 IT Alerting Not enough data 8.6 26 Incident Management Not enough data 8.7 167 Help Desk Not enough data 8.7 119 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 6.2% Mid-Market(51-1000 emp.) 32.0% Enterprise(\> 1000 emp.) 61.9% Small-Business(50 or fewer emp.) 6.2% Mid-Market(51-1000 emp.) 32.0% Enterprise(\> 1000 emp.) 61.9% Small-Business(50 or fewer emp.) 19.0% Mid-Market(51-1000 emp.) 43.2% Enterprise(\> 1000 emp.) 37.8% Small-Business(50 or fewer emp.) 19.0% Mid-Market(51-1000 emp.) 43.2% Enterprise(\> 1000 emp.) 37.8% **Reviewers' Industry** [![EasyVista Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/66c6b691243382736e759bc1a7adf329/easyvista-service-manager.svg "EasyVista Service Manager")](https://www.g2.com/products/easyvista-service-manager/reviews) EasyVista Service Manager Higher Education 11.3% Information Technology and Services 11.3% Government Administration 8.2% Insurance 7.2% Hospital & Health Care 5.2% Other 56.7% [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management Information Technology and Services 30.8% Computer Software 16.2% Financial Services 5.1% Internet 4.3% Telecommunications 3.1% Other 40.5% Alternatives **EasyVista Service Manager Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM") [ BMC Helix ITSM ](/products/bmc-software-bmc-helix-itsm/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) **Jira Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ## EasyVista Service Manager vs Jira Service Management FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between EasyVista Service Manager vs Jira Service Management? Jira Service Management stands out from EasyVista Service Manager with higher reviewer ratings, stronger support, and a larger review base, while EasyVista Service Manager is more prominent in the Enterprise segment. | | [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.0/5 (102 reviews) | 4.3/5 (991 reviews) | | Largest Segment | Enterprise | Mid-Market | | Ease of Setup score | 7.5 | 8.0 | | Quality of Support score | 7.8 | 8.4 | | Top Reviewer-Cited Strength | Integrations | Ease of Use | ### How do the pricing models of EasyVista Service Manager and Jira Service Management compare? Jira Service Management is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to EasyVista Service Manager. - **EasyVista Service Manager:** In recent reviews, buyers note that it is a more economical option than competitors, but some mention that product updates can take time to be bug-free. - **Jira Service Management:** Reviewers frequently mention that while licensing costs can increase with scale, the platform delivers strong value for its features and integrations. ### What are the best alternatives to EasyVista Service Manager and Jira Service Management? The top three alternatives to EasyVista Service Manager and Jira Service Management are Freshservice, ManageEngine, and BMC Helix ITSM. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) | 4.0/5 (102 reviews) | Enterprise | More economical than competitors | Integrations | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Licensing costs can increase with scale | Ease of Use | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | — | | [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | — | — | | [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) | 3.7/5 (297 reviews) | Enterprise | — | — | ### Which Service Desk features should I prioritize when comparing EasyVista Service Manager and Jira Service Management? Buyers should prioritize Ease of Use, Integrations, Automation, Customization, and Reporting when comparing EasyVista Service Manager and Jira Service Management. - **Ease of Use:** EasyVista Service Manager scores 7.2; Jira Service Management scores 8.3. "Ease of Use" is cited in 3 reviews for EasyVista Service Manager and 46 reviews for Jira Service Management. - **Integrations:** EasyVista Service Manager is mentioned for integrations in 5 reviews; Jira Service Management in 32 reviews, with specific integrations like Jira (501 mentions), Confluence (67), and Slack (21). - **Automation:** Jira Service Management is cited for automation in 31 reviews; EasyVista Service Manager is not cited for automation in the data. - **Customization:** Customization is mentioned in 2 reviews for EasyVista Service Manager and 18 for Jira Service Management. - **Reporting:** Reporting is a recurring theme in both products' reviews, with reviewers noting limitations and the need for external tools for deeper analytics in EasyVista Service Manager. ### What are the pros and cons of EasyVista Service Manager vs Jira Service Management? Jira Service Management's headline strength is Ease of Use, while EasyVista Service Manager is most often praised for its Integrations. - **EasyVista Service Manager strengths:** Integrations (5 all-time mentions), Flexibility (3), Implementation Ease (3), Customizability (2), Centralized Management (1). - **EasyVista Service Manager trade-offs:** Complex Configuration (1), Complexity (1), Complex Reporting (1), Confusing Interface (1). - **Jira Service Management strengths:** Ease of Use (46), Integrations (32), Automation (31), Ticket Management (31), Tracking Ease (29), Features (28), Efficiency (26), Customer Support (25), Team Collaboration (22), Customization (18). - **Jira Service Management trade-offs:** Learning Curve (33), Complexity (28), Steep Learning Curve (27), Complex Setup (22), Complex UI (16). ### Is EasyVista Service Manager or Jira Service Management better for small businesses? Jira Service Management is better suited for small businesses, as it is most prominent in the Mid-Market segment and receives strong ease-of-use sentiment from reviewers. - **EasyVista Service Manager:** Largest segment is Enterprise; reviewers note adaptability and operational efficiency, but also mention a steeper learning curve and less intuitive setup for smaller teams. - **Jira Service Management:** Largest segment is Mid-Market; reviewers highlight its user-friendly interface, straightforward ticketing, and strong support for small and mid-sized teams. ### Which Service Desk platform has better integrations? Jira Service Management is favored by reviewers for integrations, with significantly higher mention counts and more third-party tool references. - **EasyVista Service Manager:** Integrations are cited in 5 reviews, with recent mentions of integration capabilities but no specific third-party tools named above the publish floor. - **Jira Service Management:** Integrations are cited in 32 reviews, with 501 reviews mentioning Jira, 67 mentioning Confluence, and 21 mentioning Slack integration. ### How do EasyVista Service Manager and Jira Service Management compare on customer support? Jira Service Management leads EasyVista Service Manager on Quality of Support by more than 0.2 points, with scores of 8.4 versus 7.8. - **EasyVista Service Manager:** Reviewers describe support as generally good, with some noting slow response times and a need for more intuitive assistance, especially during complex configurations. - **Jira Service Management:** Reviewers consistently praise support quality, citing responsive assistance and helpful documentation, though some mention that advanced configuration support could be improved. ### Which is easier to implement, EasyVista Service Manager or Jira Service Management? Jira Service Management is rated higher for Ease of Setup, with a 0.5-point advantage over EasyVista Service Manager. - **EasyVista Service Manager:** Reviewers note that setup can be complex and requires a learning curve, but also mention that available resources and documentation help facilitate adoption. - **Jira Service Management:** Reviewers highlight a more straightforward setup process, though some mention that advanced configurations can be time-consuming; overall, the platform is seen as easier to implement for most teams. ### Which product has better Reporting? Jira Service Management is favored for Reporting, with higher reviewer satisfaction and more frequent mentions of reporting capabilities. - **EasyVista Service Manager:** Reviewers note limited reporting capabilities and reliance on external tools for deeper analytics; reporting is cited as a challenge in recent reviews. - **Jira Service Management:** Reporting is cited in 28 reviews, with reviewers highlighting real-time dashboards and reporting features, though some mention a desire for more flexible and customizable reporting options.