--- title: EasyVista Service Manager Reviews meta_title: 'EasyVista Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 102 reviews by the users' company size, role or industry to find out how EasyVista Service Manager works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 102 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # EasyVista Service Manager Reviews **Vendor:** EasyVista **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 102 ## About EasyVista Service Manager EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics. ## EasyVista Service Manager Pros & Cons **What users like:** - Users highlight the **excellent integration capabilities** of EasyVista Service Manager, enhancing usability and flexibility across platforms. (5 reviews) - Users love the **ease of use** of EasyVista Service Manager, making it simple to implement and configure. (3 reviews) - Users value the **flexibility** of EasyVista Service Manager, enabling tailored solutions that adapt to diverse organizational needs. (3 reviews) - Users value the **fast and easy implementation** of EasyVista Service Manager, enhancing their overall experience efficiently. (3 reviews) - Users appreciate the **excellent customer support** provided by EasyVista Service Manager, enhancing their overall experience significantly. (2 reviews) - Users value the **customizability** of EasyVista Service Manager, enhancing their experience with tailored solutions. (2 reviews) - Users value the **ease of customization** in EasyVista Service Manager, enhancing their overall user experience. (2 reviews) - Centralized Management (1 reviews) - Users value the **comprehensive coverage** of EasyVista Service Manager, enhancing flexibility and scalability through seamless integration. (1 reviews) - Users value the **configuration ease** of EasyVista Service Manager, which simplifies customization and boosts usability. (1 reviews) **What users dislike:** - Users find that the **complex configuration** requires initial consultancy support to get EasyVista up and running effectively. (1 reviews) - Users find the **complexity in some steps** cumbersome, particularly from a development perspective, affecting usability. (1 reviews) - Users find the **limited reporting capabilities** of EasyVista Service Manager insufficient, needing external tools for advanced analytics. (1 reviews) - Users find the **complex setup** of EasyVista Service Manager requires initial consultancy support to start effectively. (1 reviews) - Users find the **confusing interface** of EasyVista Service Manager challenging, making navigation and action clarity difficult. (1 reviews) - Users find the **inadequate reporting** capabilities of EasyVista Service Manager frustrating, relying on external tools for detailed analysis. (1 reviews) - Lack of Guidance (1 reviews) - Users find the **learning curve steep** due to unclear actions and confusion with certain features. (1 reviews) - Users find **missing features** confusing, making it difficult to track actions effectively within EasyVista Service Manager. (1 reviews) - Users find the **interface confusing** , leading to difficulties in understanding certain features and actions. (1 reviews) ## EasyVista Service Manager Reviews ### 1. Most cumbersome ITSM I’ve used **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about EasyVista Service Manager?** It's pretty lightweight and easy to customize. **What do you dislike about EasyVista Service Manager?** It barely follows ITIL It's non-intuitive Features in other ITSMs are just missing or supercumbersome. There's no mobile interface. This is a budget friendly ITSM that cuts too many features to be considered an asset to your business. **What problems is EasyVista Service Manager solving and how is that benefiting you?** It's just not an aide. It's cumbersome tool that slows down your work. ### 2. Gets the basics right **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about EasyVista Service Manager?** This tool allows for end users to submit service requests through a portal designed by the easy vista admins. **What do you dislike about EasyVista Service Manager?** Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search options are no good! **Recommendations to others considering EasyVista Service Manager:** Weigh your options very carefully and do not always go with the cheapest one. **What problems is EasyVista Service Manager solving and how is that benefiting you?** The need for end users to submit service requests. ### 3. Not so EasyVista **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about EasyVista Service Manager?** It's web based. That's about the only thing I like **What do you dislike about EasyVista Service Manager?** Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports. **Recommendations to others considering EasyVista Service Manager:** demo it extensively. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Using it for our service desk as intended. I am not sure I see any benefits over any other ticketing system ### 4. EasyVista is an ok ticketing system **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about EasyVista Service Manager?** The product looks nice for end users and is updated. **What do you dislike about EasyVista Service Manager?** The product is not very user friendly. We assigning tickets to some one else it ask you the same question multiple times. **Recommendations to others considering EasyVista Service Manager:** NA **What problems is EasyVista Service Manager solving and how is that benefiting you?** EasyVista is used to assign tickets to various people in our area for end users who have problems or to make a request to the IT department. ### 5. Easy Vista not that easy **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2017 **What do you like best about EasyVista Service Manager?** Easy for front end customers to use. Has a separate admin interface. **What do you dislike about EasyVista Service Manager?** Hard to learn and use the administrator interface **What problems is EasyVista Service Manager solving and how is that benefiting you?** We use Easy Vista as our help desk ticketing system in IT department, plant operations, print shop, and logistical services. ### 6. Fully functional ITSM, but very clunky and not user friendly. **Rating:** 2.0/5.0 stars **Reviewed by:** Justin M. | Co-Founder & Principal, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2017 **What do you like best about EasyVista Service Manager?** EasyVista is a cost-effective full-scope ITSM. It has a similar look and feel for each module of Incident, Problem and Change. It also includes a CMDB with a pretty basic integration capability for listing the Configurable Items (CI's). **What do you dislike about EasyVista Service Manager?** It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done. **What problems is EasyVista Service Manager solving and how is that benefiting you?** EasyVista allows us to track incidents that occur across software systems and infrastructure. We use Change Management to control Infrastructure change and data management. **Official Response from Kevin Coppins:** > Justin, thanks for your response, however - your information is not accurate, nor do I have you listed as either a customer or a partner of EasyVista. EasyVista supports all browsers - in fact, Chrome is actually the most heavily used. I've reported the concern to G2Crowd, hopefully we can get this addressed with either a correction or a removal. People come to G2Crowd and count on accurate sharing of the good - and the bad - and they also expect those that review the solutions be very familiar with the tools and vendors they are reviewing. ## EasyVista Service Manager Discussions - [What needs improvement with EasyVista Service Manager to better meet IT service management needs?](https://www.g2.com/discussions/what-needs-improvement-with-easyvista-service-manager-to-better-meet-it-service-management-needs) - [What is EasyVista Service Manager used for?](https://www.g2.com/discussions/what-is-easyvista-service-manager-used-for) - [View EasyVista Service Manager pricing details and edition comparison](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+14%3A01%3A36+-0500&secure%5Bsession_id%5D=82a9e7a0-5641-4345-82b0-7afc5c2b4ac2&secure%5Btoken%5D=182ecf4eeabd33e219cf75acb29cfa64cb9cf47d874f4b2763330fde2aa35e5b&format=llm_user) ## EasyVista Service Manager Integrations - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Redmine](https://www.g2.com/products/redmine/reviews) ## EasyVista Service Manager Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Functionality** - Diverse Systems Monitoring - Real-Time Analytics - Observability - AI/ML Integration **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Management** - Single Pane of Glass - Dashboards and Visualization - Performance Baselines - Alerting **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Agentic AI - Enterprise Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top EasyVista Service Manager Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,305 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - 3.7/5.0 (283 reviews)