--- title: EasyVista Service Manager Reviews meta\_title: 'EasyVista Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 102 reviews by the users' company size, role or industry to find out how EasyVista Service Manager works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 102 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # EasyVista Service Manager Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by EasyVista Service Manager but has limited features. Are you part of the EasyVista Service Manager team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics. * * * Seller [EasyVista](https://www.g2.com/sellers/easyvista) Discussions [EasyVista Service Manager Community](https://www.g2.com/products/easyvista-service-manager/discuss) Languages Supported Catalan, German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Slovenian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Felipe Mentor Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/easyvista-service-manager/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![BMC Helix ITSM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BMC Helix ITSM") BMC Helix ITSM 3.7/5(296) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) [ View All Alternatives ](https://www.g2.com/products/easyvista-service-manager/competitors/alternatives) ## User Insights Average based on 102 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## EasyVista Service Manager Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Redmine ](https://www.g2.com/products/redmine/reviews) Show More ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 12/16/2020 "EasyVista good with foundations" 2.5/5 What do you like best about EasyVista Service Manager? Out of the box you have a platform that can assist you in setting the foundation for ITSM Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Limitations on platform can prevent growth in IT Operation scalability Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Using EV has allowed the team to understand the flow of work for our Operations and Service Desk teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 6/30/2020 "EasyVista Service Manager" 3.5/5 What do you like best about EasyVista Service Manager? Automation and user-friendly layout. Support is OK Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? It requires a bit of SQL work so heads up there. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: It's a nice ITSM. You need SQL knowledge and a full team to support your company Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? It's a full ITSM Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 5/26/2020 "EV Review" 4.5/5 What do you like best about EasyVista Service Manager? The User Interview for Oxygen is very easy to use. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Reporting is not the easiest for endusers Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Use FMX to help implement EasyVista. FMX is a contractor. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Incidents, Service Request, KBA, Change management, Asset management and soon CMDB Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matthew R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew R.") MR Matthew R. Service Desk Administrator Wireless Small-Business (50 or fewer emp.) 8/22/2018 "The EasyVista Experience" 5/5 What do you like best about EasyVista Service Manager? EasyVista is a dynamic service from which you build a custom platform that scales in complexity as your company grows. Whether your a small business, or large enterprise, EasyVista is hands down the easiest platform to deploy, learn, maintain, and use without sacrificing functionality. When leadership approaches my team with an initial change concept, I can be confident EasyVista will meet that need. With an active user-community, and regular engagement with customers, EasyVista treats you like a true business partner and not just a software vendor/client relationship, and there always someone with out best interests at heart. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? To say I dislike anything about EasyVista would be an embellishment, however, I suggest an area of improvement. Support has been known to be slow, however this has been addressed and has improved. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: If you are looking into EasyVista, take the plunge. It's is the right platform for you. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Wireless Analytics, as a Managed Services Provider, has inherently come to rely on EasyVista to process Requests, Incidents, and Asset Management. EasyVista's dynamic nature has allowed us to customize each customer experience to their specifications with little effort. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Warehousing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Warehousing") EW Verified User in Warehousing Enterprise (\> 1000 emp.) 8/9/2018 "EasyVista Review" 3/5 What do you like best about EasyVista Service Manager? EasyVista has replaced our previous ITSM product and this is a significant improvement. We are very happy with Incidents and Service Requests. We also really like the RoamingIT and have just released a new EasyVista Portal using the industry term of MyIT and also included was Tawk.To, Self-help and KCS. Customers are loving it! Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? We are currently working through some challenges with their Support Team and CMC. We see this as a partnership and EasyVista is rising to the occassion. Benefits relalized: MyIT Portal with Self-help is reducing our calls to the Helpdesk. Too soon to post any numbers but our overall feedback has been good to very good. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jose Antonio O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose Antonio O.") JO Jose Antonio O. IT Network Specialist II Information Technology and Services Mid-Market (51-1000 emp.) 12/20/2017 "not so easy" 0.5/5 What do you like best about EasyVista Service Manager? Notifications are the only thing working Mandatory questionnaires Branding option to reflect organization's logo Automatic ticket generator from email Quick call option Good automatic routing Easy to create tech groups to route tickets Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Not easy to search through tickets for research Not easy to create visual reports Too many windows, and clicks required to submit a ticket Tickets often become corrupted and do not close Full ticket information is not available on a single window. Would be good to have all the information in a single column, rather that multiple columns that end up with hidden characters in the text box. Takes too many clicks to transfer a ticket to a different group. It would be good to be able to edit the ticket information, specially for request fulfillment tickets The ticket should not change to a different number if it is re categorized from incident to request. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Try this product atleast for 6 months in parallel with your current system to make sure it meets all the expectations before making the purchase. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? incident management; request fulfillment management; vendor management Review collected by and hosted on G2.com. Show More 4/23/2025 Current UserValidated ReviewerSource: Organic ![Jennifer K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer K.") JK Jennifer K. Customer Service Representative Enterprise (\> 1000 emp.) 5/1/2018 "Great product!" 5/5 What do you like best about EasyVista Service Manager? If you are not sure exactly what to search for, you can start typing and it brings up different options for what it thinks you might need. If you aren’t sure, you can ask a general question and they will answer before sending out someone and charging the store money that isn’t necessary. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Some tabs have too many options and someone might not be sure what to choose. You don’t want to choose the wrong one if you need a direct answer within a time frame. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Any problems that we are having with the store or surrounding property concerns. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Brandon R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon R.") BR Brandon R. Services management Civil Engineering Enterprise (\> 1000 emp.) 2/23/2016 "EasyVista " 4.5/5 What do you like best about EasyVista Service Manager? The ability to build customized databases and workflows enable my administration to meet the needs of my customer. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? The process can be a bit inflexible. Wizards have fields pages that cannot be skipped, hidden, or added to. Finding the right combination of fields required to have a new entry to a database visible (such as asset, or ticket) can be tricky. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: It is fairly simple to begin by implementing one module of EV and expanding to others as your experience in administration and needs as a business develop. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? EasyVista has replaced our previous ticketing system, Major Incident notification and managing, expanded our asset life cycle control, and is building our first official run at problem management. Review collected by and hosted on G2.com. Show More 10/11/2017 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 12/5/2017 "Gets the basics right" 2/5 What do you like best about EasyVista Service Manager? This tool allows for end users to submit service requests through a portal designed by the easy vista admins. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search options are no good! Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Weigh your options very carefully and do not always go with the cheapest one. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? The need for end users to submit service requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 1/6/2018 "ESM is just okay" 2.5/5 What do you like best about EasyVista Service Manager? The best part about ESM is the ability to set up and save customized searches to keep track of each ticket type. You can have incidents, service requests and changes separated for easy viewing in one click on the side bar. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? ESM is not very intuitive and takes training to be able to use. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? ESM is used as our help desk incident ticket and change ticket management system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about EasyVista Service Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about EasyVista Service Manager ](https://www.g2.com/products/easyvista-service-manager/discussions/new) GU Guest User What needs improvement with EasyVista Service Manager to better meet IT service management needs? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-easyvista-service-manager-to-better-meet-it-service-management-needs) GU Guest User What is EasyVista Service Manager used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-easyvista-service-manager-used-for) [ View all Discussions ](https://www.g2.com/products/easyvista-service-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months ### Average Discount 18% [ View More Pricing Information ](https://www.g2.com/products/easyvista-service-manager/pricing) EasyVista Service Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/easyvista-service-manager-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(296) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-easyvista-service-manager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/easyvista-service-manager-vs-freshservice) ##### ##### EasyVista Service Manager Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Access & Usability Mobile Self Service Active Directory Service Desk Help Desk [ View More Features ](https://www.g2.com/products/easyvista-service-manager/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk)[Enterprise Monitoring](https://www.g2.com/categories/enterprise-monitoring) ##### Explore More [Best communication service platform app for small business](https://www.g2.com/discussions/best-communication-service-platform-app-for-small-business)[Which grant management solutions have the best reviews from operations managers in the implementation phase?](https://www.g2.com/discussions/which-grant-management-solutions-have-the-best-reviews-from-operations-managers-in-the-implementation-phase)[Is Andovar worth it as an app localization partner for companies that need seamless Lokalise integration and strong glossary management, or does BLEND Localization cover the same integration ground?](https://www.g2.com/discussions/is-andovar-worth-it-as-an-app-localization-partner-for-companies-that-need-seamless-lokalise-integration-and-strong-glossary-management-or-does-blend-localization-cover-the-same-integration-ground) [What's the best call center software for remote teams](https://www.g2.com/discussions/what-s-the-best-call-center-software-for-remote-teams)[What is the best vulnerability scanning tool for enterprise IT teams?](https://www.g2.com/discussions/what-is-the-best-vulnerability-scanning-tool-for-enterprise-it-teams)[Pros and Cons Details](https://www.g2.com/products/easyvista-service-manager/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)