--- title: EasyVista Service Manager Reviews meta_title: 'EasyVista Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 102 reviews by the users' company size, role or industry to find out how EasyVista Service Manager works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 102 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # EasyVista Service Manager Reviews **Vendor:** EasyVista **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 102 ## About EasyVista Service Manager EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics. ## EasyVista Service Manager Pros & Cons **What users like:** - Users highlight the **excellent integration capabilities** of EasyVista Service Manager, enhancing usability and flexibility across platforms. (5 reviews) - Users love the **ease of use** of EasyVista Service Manager, making it simple to implement and configure. (3 reviews) - Users value the **flexibility** of EasyVista Service Manager, enabling tailored solutions that adapt to diverse organizational needs. (3 reviews) - Users value the **fast and easy implementation** of EasyVista Service Manager, enhancing their overall experience efficiently. (3 reviews) - Users appreciate the **excellent customer support** provided by EasyVista Service Manager, enhancing their overall experience significantly. (2 reviews) - Users value the **customizability** of EasyVista Service Manager, enhancing their experience with tailored solutions. (2 reviews) - Users value the **ease of customization** in EasyVista Service Manager, enhancing their overall user experience. (2 reviews) - Centralized Management (1 reviews) - Users value the **comprehensive coverage** of EasyVista Service Manager, enhancing flexibility and scalability through seamless integration. (1 reviews) - Users value the **configuration ease** of EasyVista Service Manager, which simplifies customization and boosts usability. (1 reviews) **What users dislike:** - Users find that the **complex configuration** requires initial consultancy support to get EasyVista up and running effectively. (1 reviews) - Users find the **complexity in some steps** cumbersome, particularly from a development perspective, affecting usability. (1 reviews) - Users find the **limited reporting capabilities** of EasyVista Service Manager insufficient, needing external tools for advanced analytics. (1 reviews) - Users find the **complex setup** of EasyVista Service Manager requires initial consultancy support to start effectively. (1 reviews) - Users find the **confusing interface** of EasyVista Service Manager challenging, making navigation and action clarity difficult. (1 reviews) - Users find the **inadequate reporting** capabilities of EasyVista Service Manager frustrating, relying on external tools for detailed analysis. (1 reviews) - Lack of Guidance (1 reviews) - Users find the **learning curve steep** due to unclear actions and confusion with certain features. (1 reviews) - Users find **missing features** confusing, making it difficult to track actions effectively within EasyVista Service Manager. (1 reviews) - Users find the **interface confusing** , leading to difficulties in understanding certain features and actions. (1 reviews) ## EasyVista Service Manager Reviews ### 1. EasyVista brings a powerful product with a collaborative and engaged support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Christian R. S. | Municipal Grant Writer and Strategic Planning Consultant, International Affairs, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2016 **What do you like best about EasyVista Service Manager?** The power of the product coupled with the quality of the people sets the customer up for success. The company's vision and commitment to customer success positions it at the top of the field and makes for a happy and engaged client base. The product is easy to use and ITIL aligned, making for easy to achieve service management improvements. **What do you dislike about EasyVista Service Manager?** The out-of-the-box reporting is fairly limited. In order to truly harness the data generated with the use of the platform, the reporting analyst must be well versed in SQL and/or tie in with a third part reporting tool. **Recommendations to others considering EasyVista Service Manager:** EasyVista as a company is truly invested in building a success-based relationship with its clients. This is evident from day one. The implementation process was smooth and the value of the "safety-net support" during the first month after go-live is tremendous. From our implementation consultant to the co-founder of the company, everyone has been engaged, helpful, and truly interested in the success of the client. Don't hesitate to ask questions of the consultants or the support team. They are all willing to go above and beyond, offering advice from best practices to design assistance. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We are currently utilizing EasyVista for Incident Management, Service Request Management, Asset Management, Problem Management, Change Management, and Self-Service. As an organization, the product has helped us improve each of these processes and we have been able to develop innovative ways of tying additional processes into the system. ### 2. EasyVista Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nick B. | Assistant Director Technology Support Services, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2016 **What do you like best about EasyVista Service Manager?** Ease of implementation - Process tasks in preparation for the project were complex, but paid great dividends in preparedness for implementation. Support - Easy Vista's Safety Net Support Transition- Post implementation support process was above average. High touch support making sure our implementation and operating needs were met. Before being transitioned to normal support, which we have found in practice to be highly responsive. Partnership - Easy Vista continues to engage our organization as a partner allowing our team to move beyond implementation (Incident, Service Request, Problem, Self Service, Asset and Change Management) to "what else can we do" with the product. **What do you dislike about EasyVista Service Manager?** Reporting is very complex, this was the biggest learning gap we faced with the implementation. Currently we use some out of the box reporting, customized internal reporting and have attached Crystal for other reporting needs. **Recommendations to others considering EasyVista Service Manager:** We would recommend to other organizations. Out project team had an extended tow year selection process as part of our process and reviewed many of the leaders in this segment. Easy Vista holds up a high performer. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Out team has used Easy Vista to developed a new service intake process for our walk up support locations. Integrating Easy vista with card swipe programming to improve workflow, area based metrics and the overall customer experience. The process replaces multiple systems and manual processes, allows for improved accuracy with metrics and quick retrieval of data. ### 3. The most and easiest customizable Service Management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Frank M. | Implementation Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2016 **What do you like best about EasyVista Service Manager?** The way you can easily configure all your processes so that the tooling fits the organization. It's very easy to change labels, screens and support your processess by building your own workflows. **What do you dislike about EasyVista Service Manager?** The UI can be a bit more user friendly. Performance can be better. **Recommendations to others considering EasyVista Service Manager:** Try to use the out-of-the box functionality first, before customizing everything. It is possible to change all screens, views, filters, report, etc., but the standard tool is very complete and based on the extended experience of the EasyVista professionals. You can use it right away. **What problems is EasyVista Service Manager solving and how is that benefiting you?** EasyVista has facilitated all ITIL processes, exactly the way the organization wants to process their incidents, requests and changes. Processing changes is much more efficient now by using the full capabilities of the workflow engine for approvals and implememtation tasks. Labor costs has been decreased by almost 50% for this process. ### 4. A Very Flexible and versatile codeless software. **Rating:** 4.5/5.0 stars **Reviewed by:** José E. | IT Manager, Food Production, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2016 **What do you like best about EasyVista Service Manager?** Flexibility. This product can manage work in many areas in the company. It is very versatile and adapts to various department like RH, Logistic, IT and Finance. Also it almost codeless which means we are autonomous internal to make changes without the help from the supplier. **What do you dislike about EasyVista Service Manager?** The licensing is the only thing that I could say that I dislike, mainly because is a bit difficult to calculate simultaneous connections that I will need to deploy a project. In other hand with internal growing in number of licenses it become easier to deploy small project without the need to buy new licenses **What problems is EasyVista Service Manager solving and how is that benefiting you?** The most important and benefit is the process solver which means many manual company processes that are made manual which needs supervisor approvals are now automatic. Before easyvista the were manual process that internal client requests by email to responsible area ### 5. Versatility, integration, security, everything should require an ITSM tool **Rating:** 4.5/5.0 stars **Reviewed by:** Marimar Z. | Consultor ITSM, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2016 **What do you like best about EasyVista Service Manager?** What I like about EasyVista is that for the tool to work, it has had to define a clear process, it is obvious that is designed to support ITIL-based processes, but it is so versatile it can be used for any other process that supports the customer's business, because it allows the definition of workflows that are the core of its operation. **What do you dislike about EasyVista Service Manager?** Perhaps what I like least is that the navigation menus are unintuitive, in the sense that it does not appear in the navigation bar as you come down to them. **What problems is EasyVista Service Manager solving and how is that benefiting you?** One of the biggest improvements has been the perception, the vision that the customer has our support, because now this vision is based on documentation of incidents and procedures and also the customer can see their internal workflows clearly defined ### 6. Low overhead approach to ITSM **Rating:** 3.5/5.0 stars **Reviewed by:** Stephen B. | Manager – Support, Infastructure and Corporate Applications, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2016 **What do you like best about EasyVista Service Manager?** Configuration over customization. the product is extremely flexible and can be configured to support well beyond an ITSM toolset for a savvy admin **What do you dislike about EasyVista Service Manager?** The interface out of the box isn't very intuitive. Although very usable it takes some tweaks and time to adapt and a little extra training for users to ramp into use quickly. **Recommendations to others considering EasyVista Service Manager:** Find a good partner to help implement. with a professional service the transition is very simple **What problems is EasyVista Service Manager solving and how is that benefiting you?** Moved from a legacy toolset to something with lower overhead and better structure to allow insight into our operations across all service management domains. Although not the most intuitive the relationships between elements and flexibility of the tool have helped us automate a number of key processes and have several more in line. ### 7. Efficient, flexible, codeless workflow engine, cost saving solution easy to implement and mantain **Rating:** 4.0/5.0 stars **Reviewed by:** Eloy G. | Técnico, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2016 **What do you like best about EasyVista Service Manager?** Aligned with ITIL best practices Financially viable and stable Strong customer support Contain maintenance costs Codeless workflows easy to implement Powerful automatic asset discovery **What do you dislike about EasyVista Service Manager?** Out-of-the-box reports and metrics list could be bigger (never enough), but they are easy to create and customize. Email integration could be better Service Apps could be also on the "on site" versión. Administration and User/profile management could be more friendly **Recommendations to others considering EasyVista Service Manager:** Fast implementing times, great support team, easy to mantain. **What problems is EasyVista Service Manager solving and how is that benefiting you?** This solution will help you improve service quality by delivering a better management of teams and supports, Easy SLAs and OLAs tracing and reporting. It also helps us with lifecycle Asset management, software detection and licensing control. Thanks to its easily customizable workflows, non-technician staff can create new processes and workflows ang go live in minutes. ### 8. I love EasyVista, it's very customizable and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Chhay Leng T. | Administrator IT Service Management, Paper & Forest Products, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2016 **What do you like best about EasyVista Service Manager?** - Very customizable - Very easy to use - Web base software that mean we can use on almost all Platform. - The structure of the database is very easy to understand - IT process can be documented in a workflow, we dont need to know by hearth how the process work - If config well, we can use this product more then IT service management. **What do you dislike about EasyVista Service Manager?** nothing much. since we can alway do walkaround for almost technical situation. **Recommendations to others considering EasyVista Service Manager:** EasyVista is very good software, the support is very good. we dont regret moving from Remedy to this product. **What problems is EasyVista Service Manager solving and how is that benefiting you?** what mean by business problem? ### 9. Easy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2016 **What do you like best about EasyVista Service Manager?** it works really well i love it its easy to understand and use.. **What do you dislike about EasyVista Service Manager?** there is nothing i really dont dont like about it... **What problems is EasyVista Service Manager solving and how is that benefiting you?** health management ### 10. I think the user interface should be upgrade to improve the usability **Rating:** 3.0/5.0 stars **Reviewed by:** Carlos C. | IT Director, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2016 **What do you like best about EasyVista Service Manager?** As an IT person the database is simple to understand, so I can get the queries I want. **What do you dislike about EasyVista Service Manager?** The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window. Is also complicate to search an article. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Project management and time tracking in the IT team. **Official Response from Kevin Coppins:** > Carlos, You'll see some big improvement in our Project Management module in our upcoming March 16 release. Lots of great feedback here, as well as through our EV Connect community - and we take it to heart! Would enjoy taking you through a preview of the changes, and get first hand feedback from you on the new User Interface that you'll see across all modules in the release as well. ### 11. Easy-Vista ! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2016 **What do you like best about EasyVista Service Manager?** - User friendly - Workflow approach very useful - Easy to configure - Support available and helpful EasyVista is a IT Service Management tool very powerful, intuitive, and easy to deploy for our clients. It's also permit to our client to be ITIL V3. **What do you dislike about EasyVista Service Manager?** - Profiles are not easy to maintain and not easy enough to implement - Reporting needs to be performed to help our client **Recommendations to others considering EasyVista Service Manager:** It's a powerful ITIL V3 ITSM tool to use everyday. It's performed to be used in middle size companies. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We have solved various business issues : - Implement the front office access in order to improve the customer experience and satisfaction - Reduce business cost - Implement CMDB ### 12. A easy to use fully customizable platform with 99% availibility. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2016 **What do you like best about EasyVista Service Manager?** Easy Vista is a system that grows with yous business allowing you to use the codeless workflow to create new automated process. The workflow also allows you to get creative and complex allowing you to leverage SQL. **What do you dislike about EasyVista Service Manager?** The reporting could use some work, it is never an easy task to grab reports on the fly when the CIO is asking for some new data. Some of the field names are not consistent in Incident VS Request which can make creating views a bit tricky. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We use easy vista to keep track of contractor renewals, a process that would eat up over an hour a day from one of my agents answering calls. Easy Vista now handles the entire process including sending emails to the managers for renewal and depending on the managers response opening termination requests or extension requests. ### 13. Implementing ISO 20000-1 and ISO 27001 with EasyVista support. **Rating:** 4.0/5.0 stars **Reviewed by:** Luis d. | Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2016 **What do you like best about EasyVista Service Manager?** We are very happy with its graphical interface for CMDB. It's very intuitive and fast. **What do you dislike about EasyVista Service Manager?** It is not very fast to register new user in the application. It's thinking for corporate use and we're using it for internet general user. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We need EasyVista for managing our implementation of ISO 20000-1 and 27001. We are very proud to put our KPIs in a same place. In the principal page of EasyVista. ### 14. Improving our ITIL processes with one dashboard **Rating:** 3.5/5.0 stars **Reviewed by:** Carles M. | CISO, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2016 **What do you like best about EasyVista Service Manager?** To have one portal to centralize incidents, requests, changes, CMDB... **What do you dislike about EasyVista Service Manager?** The reporting module is complete but basic, so not allow you to perform more complex reports. **Recommendations to others considering EasyVista Service Manager:** I think Easyvista could be a good software to start having an IT portal and to imlement ITIL processes **What problems is EasyVista Service Manager solving and how is that benefiting you?** in general, we have 2 main benefits: 1) To have one portal of communication between business and IT 2) To define IT processes ### 15. Not Easy **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2016 **What do you like best about EasyVista Service Manager?** I like that our website is accessible from any web browser. **What do you dislike about EasyVista Service Manager?** The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor. **Recommendations to others considering EasyVista Service Manager:** Make sure you spend time with the people that actually have to use EasyVista before implementing it into your infrastructure. A poor implementation is a nightmare for the technicians that have to use it everyday. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We use it to track Service Desk incidents and requests. We have been able to do those things. **Official Response from Kevin Coppins:** > Thanks for the candid feedback! I would love to understand your concerns a bit more. From your brief description it seems as if you are just scratching the surface on what EasyVista can do. Please reach out to us directly - you can contact us right out of G2Crowd. We are big believers in the power of crowd sourced reviews, and the honest dialogue they create. We look forward to learning more, and working with you more closely. ### 16. Francisco Escobar's review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2016 **What do you like best about EasyVista Service Manager?** Workflow configuration and parametrization (easy to develop) Flexible categorization of the configuration items Views and filters configuration (easy to design) Continuos improvement reports **What do you dislike about EasyVista Service Manager?** Search engine for employee (not allways works accurate) No multi profile by users On project module, an user can not assign more than one task at the same time One SLA process measure available for incidents and request; if we want to include OLA's is necessary apply a customization on the BBDD. **What problems is EasyVista Service Manager solving and how is that benefiting you?** How to manage a service communication contract through incidentes and request module, develop and implementing SLA based on physical location and kind of service. ### 17. Easyvista power **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2016 **What do you like best about EasyVista Service Manager?** the easy way to congifure, implement new flows and of course is very easy to use for users **What do you dislike about EasyVista Service Manager?** Easyvista is not the best CMDB tool and is complex implement and use the CMDB module. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We are using easyvista for IS/IT services maintenance and Real State services maintenance. It´s critical for our business manage the incidents/request for this areas because we support the daily work of our engineers. improve the response time, have a KDB and manage the change process is crucial for us. Easyvista let us to manage all the service processes in one tool. ### 18. EasyVista **Rating:** 4.0/5.0 stars **Reviewed by:** Antonio D. | Help Desk Manager, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2015 **What do you like best about EasyVista Service Manager?** The workflow system is powerful and versatile ranks as a product strength **What do you dislike about EasyVista Service Manager?** Sometimes some translation leaves doubts. The lack of possibility to copy an object in many areas. **Recommendations to others considering EasyVista Service Manager:** The support offered by the consultants is a strength of the solution. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Implementation of a ticketing system within the company. ### 19. Easy Vista **Rating:** 5.0/5.0 stars **Reviewed by:** Bernard G. | Remedy – Test Director Administrator/ IT Customer Service, Paper & Forest Products, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2016 **What do you like best about EasyVista Service Manager?** I do Admistration Easy to work with, customization is never a problem the answer is always Yes if not its a feature **What do you dislike about EasyVista Service Manager?** lack of central naming for fields lack of central messaging we had to build our own **Recommendations to others considering EasyVista Service Manager:** Good Product Good Support Ease of Use should I say more I'm sold **What problems is EasyVista Service Manager solving and how is that benefiting you?** Incident Service Request Change Management Asset Inventory ### 20. We started using Easyvista in our company since 2014. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2016 **What do you like best about EasyVista Service Manager?** Our experience since 2014 has been positive in terms of: - flexibility of the tool - **What do you dislike about EasyVista Service Manager?** The section on project management needs to be improved considerably. The section on project planning with the creation of tasks and Gantt is greatly lacking. **Recommendations to others considering EasyVista Service Manager:** The project management section shall be improved. The Gantt and task section shall be improved. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Business problems Project management: the business functions are now fully involved in the project workflow in all aspects: project approvals, budget, etc. Benefits Integrated tool in ICT and Organization department ### 21. Service Management **Rating:** 4.0/5.0 stars **Reviewed by:** Paulo V. | IT Services, Asset & Service Desk Manager, Utilities, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2016 **What do you like best about EasyVista Service Manager?** It is easy to implement and automate operational processes and designing workflows **What do you dislike about EasyVista Service Manager?** The menus are complex for users and maintenance is not flexible **What problems is EasyVista Service Manager solving and how is that benefiting you?** -Multiple processes of different functional areas inserted in the same tool. -Measure daily to continuously improve ### 22. Good fully integrated ITSM platform **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2016 **What do you like best about EasyVista Service Manager?** -Fully integrated ITSM platform ITIL-compliant -Powerfull workflow tool -Easy to integrate with other tools -It does not require programming knowledge (maybe a little SQL) **What do you dislike about EasyVista Service Manager?** -Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements, **What problems is EasyVista Service Manager solving and how is that benefiting you?** Now, EasyVista is the single point of contact for all our users. It has improvemed the vision that our users has of our support, Reporting to upper management. **Official Response from Kevin Coppins:** > Great feedback, that we took to heart. Our March 2016 release has a variety of improvements to the project module, and a brand new UI. We've completely revamped support to be 100% focused on customer success, including launching our EV Connect community portal in late 2015. ### 23. Santangelo Antonio **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2016 **What do you like best about EasyVista Service Manager?** Multi Functionality Integrated and a lot of customization in flow chart for Request and Incident Management **What do you dislike about EasyVista Service Manager?** Sometimes modifying data for multiple subject is not possible and you have to pass recorda one by one. **Recommendations to others considering EasyVista Service Manager:** It is necessary help for the first setup of the product. Keep the product up to date and use the all funcionality one at the time. It is ample but useful . **What problems is EasyVista Service Manager solving and how is that benefiting you?** All service request and incident management. Software Discovery and Licence Management ### 24. IT Service Desk **Rating:** 3.5/5.0 stars **Reviewed by:** Diogo S. | Gestor de Projectos, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2016 **What do you like best about EasyVista Service Manager?** The new workflows have a very good visibility and are easy to work. **What do you dislike about EasyVista Service Manager?** Complex configuration of the reports and dashboards. It is complicated to get all off the great features **Recommendations to others considering EasyVista Service Manager:** Try it. You will like it. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Issue ticketing. ### 25. Easyvista excellent working tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2016 **What do you like best about EasyVista Service Manager?** Easyvista is a good tool that helped our team management related with our Incident, Problem and ServiceRequest processes. It's very easy to work with and easy to customize. **What do you dislike about EasyVista Service Manager?** The report model is a little complex to understand and to achieve some of our business needs **What problems is EasyVista Service Manager solving and how is that benefiting you?** The process related with ours Incident, Problem and service request processes. An integrated system that passes throught our entire corporation. ### 26. EasyVista helped us implement our ITSM vision **Rating:** 5.0/5.0 stars **Reviewed by:** Benoit T. | Directeur, Support et Réussite Client et Directeur Marketing Produit, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2015 **What do you like best about EasyVista Service Manager?** - Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull workflow tool - Excellent asset/cmdb management system - Easy to integrate with other tools to get asset or customer information - Everything is managed by service with a great integration of the service catalog - The integrator (FMX Solution) did a great job helping us and coaching us on how to configure the tool **What do you dislike about EasyVista Service Manager?** - Profile for various users are complex to maintain and not flexible enough - Not always consistent accros module **Recommendations to others considering EasyVista Service Manager:** This is one of the best supplier we ever had a chance to deal with. We have a great relationship and partnership with EasyVista. This tool is essential to the way we manage IT and has allowed us to fullfill our vision of service management. This is an instrument to start a transformation in your organization. This product grows with our needs and we are confident that we will continue to mature with EasyVista for many years to come. **What problems is EasyVista Service Manager solving and how is that benefiting you?** - Cost of tool configuration has dropped considerably - Cost reduce by 82% over a 5 year period - Our people no longer need to learn the various process and procedure. These are programmed in the tool and you just need to follow along - ### 27. Positive for inventory and ticket management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2016 **What do you like best about EasyVista Service Manager?** It is a tabular application and therefore adaptable to the needs of the ENTITY and various business processes, even if not specific to IT. **What do you dislike about EasyVista Service Manager?** It's not very user-friendly, sometimes you have to go through complicated steps to reach certain screens. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Management of the vehicle fleet and management of intervention requests ### 28. Good and usefull product. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2016 **What do you like best about EasyVista Service Manager?** Covers all the functionalities we nedd in order to support our daily activities **What do you dislike about EasyVista Service Manager?** Some lack in document oganisation inside a process. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Our goal is to use Easyvista to organize and support our IT department. This goal is achived. Now we are steping for advanced features. ### 29. An essential tool to support the operations and continuous improvement processes. **Rating:** 4.5/5.0 stars **Reviewed by:** João Pedro S. | Sub-Director IT, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2016 **What do you like best about EasyVista Service Manager?** It's a tool which can be completely parameterized and lined up with ITIL framework. **What do you dislike about EasyVista Service Manager?** Not easily usable. It should be improved in next versions. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Support the operations and continuous improvement processes. Unique entry point in Systems Information Area. ### 30. It made our work more organised **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2016 **What do you like best about EasyVista Service Manager?** the easiness on changing forms, lists, views, fields the flexibility of adapting it to our specific needs **What do you dislike about EasyVista Service Manager?** the reports are not flexible enough to aggregate different information, and helping a supervisor to keep track of everybody work **What problems is EasyVista Service Manager solving and how is that benefiting you?** ISO 20000 compliance better/simpler workflows ### 31. EasyVista Makes Service Management Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Senior Manager, Technology, Wireless, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2015 **What do you like best about EasyVista Service Manager?** - Powerful codeless workflow engine - Highly adaptable platform - Contextual search for knowledge base - Excellent scalability - ITIL-compliant - Reliable cloud platform - Regular and highly useful platform updates that are easy to implement - ServiceApps appears to be an excellent update bringing an even higher level of function and usability to the platform **What do you dislike about EasyVista Service Manager?** - Interface is a little outdated - Complex workflows, once implemented, are difficult to modify without a high volume of touchpoints - The service catalog doesn't allow for complex permission-based item selection - No REST API for Service Manager - While the implementation team is very high touch, we've had difficulties with our post sales account representation **What problems is EasyVista Service Manager solving and how is that benefiting you?** Moving from a home-grown ticketing system we realized tremendous gains in efficiency and automation by implementing EasyVista in 2014. We've used the workflow engine to convert 10 years of customer support practices into advanced automation. Our outbound email confirmations are now managed uniformly and many are sent by the system instead of manually. We have begun to integrate our platform with our customers' ITSM platforms and plan to add CRM and BI platform integrations in the future as well. In addition, we now have a roadmap to activate EasyVista modules outside of the Service Desk functionality. We hope to have Change and Project Management implemented over the course of 2015. As we began to implement EasyVista in our environment it quickly became clear that the platform has a very high level of adaptability when it comes to configuration. To date our biggest limitation has been our own imagination with regard to how EasyVista can solve a given problem. We have yet to find a question that can't be answered by this product. ### 32. EasyVista: Partnership and relationship **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando A. | IT Service Manager, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2015 **What do you like best about EasyVista Service Manager?** EasyVista is an user-friendly, intuitive and adaptable product, which has let us deploy a solution based on ISO 20000 easily in a short period of time. Besides, EasyVista has a great partnership and relationship with us, which helps to make the best of the product. **What do you dislike about EasyVista Service Manager?** Sometimes, EasyVista launchs versions with new features which are not tested enough: Project module is an example of it. **Recommendations to others considering EasyVista Service Manager:** The product is great, but to make the best of it is needed to work hard in adapt it to your requirements: workflows, fields of the data-base,... **What problems is EasyVista Service Manager solving and how is that benefiting you?** Facing up new challenges and new needs, as it was to upgrade to a VoIP system from tradicional PBXS without having increased our staff, required us to change the way we were used to work, moving towards a process-oriented model. EasyVista has let us deploy a solution based on ISO 20000 quickly and efficently, offering us a CMDB with currently almost 60000 assets and configurations items, as well as a framework to implement easily workflows to provide services, to solve incidents and problems and to manage requests for changes from our service catalogue. ### 33. Implementing EasyVista as ITSM-solution for Group IT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2016 **What do you like best about EasyVista Service Manager?** non programming required, only customization. **What do you dislike about EasyVista Service Manager?** the usability is a bit poor and the GUI should be modernized **What problems is EasyVista Service Manager solving and how is that benefiting you?** We implemented Incident Management, Change Management and Request Fulfillment, so far. ### 34. Really, really awesome tool!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Erwin S. | Service Desk Team Lead, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2015 **What do you like best about EasyVista Service Manager?** I really like its flexibility to address different business needs. The best part though is that EV refines our processes as you can actually visualizes what is happening when they are translating it to their workflows. FMX is really an awesome partner in implementation, they can basically make the tool dance in the palm of their hands and have an excellent customer relation. **What do you dislike about EasyVista Service Manager?** I honestly don't see anything that I don't like, I'm always in awe when I think of it. **Recommendations to others considering EasyVista Service Manager:** It is an awesome tool and very transparent on their licensing. There is no complicated licensing scheme. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We are using a couple of applications for ticketing systems in different business units of our company and it is very confusing, limiting, and expensive plus it lacks a comprehensive reporting. EasyVista has enabled us to consolidate these applications and became the single source of truth and the single point of contact for every user. ### 35. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2016 **What do you like best about EasyVista Service Manager?** Customizable report Customizable UI Fast hardware index **What do you dislike about EasyVista Service Manager?** Not possible change workflow by mysel Hard way to upload massive asset **What problems is EasyVista Service Manager solving and how is that benefiting you?** Stay in line with my hardware fleet ### 36. Implementation of operation and transition modules **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2016 **What do you like best about EasyVista Service Manager?** ITSM solution simple and complete, going straight to the point. **What do you dislike about EasyVista Service Manager?** The combined system of OLAs and SLAs needs to be improved to automatically provide an overall intervention time while respecting the SLA. **Recommendations to others considering EasyVista Service Manager:** To recommend as a first tool or for needs directly related to ITIL. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Implementation of a first ITSM tool ### 37. Good application to manage incidents, problemas and requests **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2016 **What do you like best about EasyVista Service Manager?** You can adapt them yourself, for example: forms, reports. **What do you dislike about EasyVista Service Manager?** Manage KPI's, because is easier using Excel than EasyVista. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We use EasyVista as main application to manage incidents, problems, requests, change, asset, automated process (connected with PRTG, Nagios, by webservice). The main benefits is that we have all in one application. ### 38. EasyVista is truely easy!! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul S. | Help Desk Supervisor, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2015 **What do you like best about EasyVista Service Manager?** Easy to configure and very reliable. Very customizable to our needs and does not require programming knowledge (maybe a little SQL, but not necessary). Easy to integrate with other tools. **What do you dislike about EasyVista Service Manager?** I do not like the profile management and how it requires going through numerous menus and sections. **Recommendations to others considering EasyVista Service Manager:** Ask EasyVista to get you in contact with an existing customer so that you can ask all the necessary questions with out the sales team in the background. They are very good at allowing you to discuss the product with other customers. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Controlling the flow of incidents and service requests by allowing workflows for each category. Reporting to upper management what is really going on in IT. ### 39. Flexibility, automation and rapid implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Xavier B. | President and owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2015 **What do you like best about EasyVista Service Manager?** We have been an EasyVista partner for 6+ years because first and foremost the software meets our customers needs and expectations in many ways: - Fully integrated ITSM--ITAM platform with no need for third party software which makes it easy to manage after go-live - ITIL aligned for all major processes - Fast implementation (6 weeks to 4 months based on client size and processes to implement) - Easy knowledge transfer for most of our clients - Great APIs for easy integration with third party software such as SCCM, ERPs... **What do you dislike about EasyVista Service Manager?** The project management module certainly needs enhancements, especially as it relates to time management. **Recommendations to others considering EasyVista Service Manager:** I would strongly recommend to add EasyVista in your evaluation process when looking at ITSM tool. EasyVista lacks the recognition it deserves but its customers will testify that it is a great tool. Look at flexibility, ease of administration and the team that will provide professional services. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We have helped answer to multiple business problems and provide key benefits such as: - Enhancing end customers satisfaction thanks to a robust sel-service portal and service catalog that can be accessed from the web or mobile interface. No need to install a client. - Decreasing cost of ownership of the ITSM platform - Allowing the IT department to adjust its processes as business needs evolve - Process automation thanks to EasyVista workflow engine ### 40. EasyVista helped us migrate from an antiquated "Help Desk" tool to a "real" ITSM based solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2015 **What do you like best about EasyVista Service Manager?** Full suite of modules is included in the initial purchase of the tool. Reliable, easy to configure, web browser based, drag and drop design. Does not require any programming knowledge Their new Service Apps front end looks like a winner! Much improved and more powerful workflow tool Working with their integrator (FMX Solutions) has been a pleasure. **What do you dislike about EasyVista Service Manager?** Change Management - include the ability to "clone" change requests, improved calendar Reporting (in general) Profile maintenance can be time consuming and confusing in conjunction with "groups". **Recommendations to others considering EasyVista Service Manager:** I would say give this product a try. EasyVista's new Service Apps front end appears to be an amazingly easy tool to use and should enhance their product even further. **What problems is EasyVista Service Manager solving and how is that benefiting you?** The initial rollout of EasyVista enabled us to migrate from various ways of escalating issues (15 year old ticketing system, emails, sharepoint, and phone calls) to a central ITSM solution. This migration has helped to streamline and enhance our existing processes and totally eliminate tickets from being assigned to the wrong support team. The workflow tool has made this extremely easy to do. In addition, we are in the process of testing various other modules such as Change and Knowledge mgmt in an effort to migrate from an EOL Change tool and to create a central Knowledge base for our support staff and end users. ### 41. A good experience with Easyvista **Rating:** 4.0/5.0 stars **Reviewed by:** Joan S. | Referente del Servicio de Herramientas de Gestión, Utilities, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2015 **What do you like best about EasyVista Service Manager?** EV has helped us to expand following our own plan of work with a rhythm prompted by our needs. This granted us a control of the IT which is adapted to out rank of maturity while also improving in our decision making. **What do you dislike about EasyVista Service Manager?** Like all the great tools, an excessive use of them always makes you find a point which does not adapt to your necessities. Talking about EV, this point would be the management of the user’s profiles, which could be improved. **Recommendations to others considering EasyVista Service Manager:** If you are considering using EV to manage processes, the first thing which should be considered with the help of EV professionals would be how this tool can help you to implement these processes without making you follow an unnatural rhythm. From this point on, searching for the points of integration between the different processes should be done, which will make EV help with your organisation. **What problems is EasyVista Service Manager solving and how is that benefiting you?** The main problem which we could solve was the access to the information, not only about the processes but the assets treated with EV of the entire organisation, eliminating in a high percentage the inaccessible information cores, which did not let do the work properly. The benefits obtained have been various, from that improvement of the information access to the establishment of a common language amongst the different departments. Furthermore, it has also allowed us to use some workflows based on the real necessities of the different roles in the IT management. ### 42. The perfect mix of reliability, scalability and expertise in IT Service Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2015 **What do you like best about EasyVista Service Manager?** During last years the system has proved to be extremely adaptable to our needs. We started with the implementation of small and simple workflow for Incident and Service Request management. Over time, we have enriched functions in complete autonomy. The codeless philosophy of the product, combined with the ease of testing in sandbox environment, makes it possible to enhance the process with a day-by-day approach. It is also important to emphasize the significant expertise of EasyVista Italy staff about ITSM: with their experience they enabled us to lead the project implementation in a concrete way. **What do you dislike about EasyVista Service Manager?** Since some years, it was introduced a module for project management. It is extremely basic in functions. It is not the core of the system and therefore we never explored the use and development opportunities. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Interface for end users is extremely simple and attractive: with the appropriate configurations of the knowledge base, it encourages autonomous resolution of simple issues by the end users. ### 43. EasyVista - A Great Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan S. | Service Desk Analyst, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2015 **What do you like best about EasyVista Service Manager?** EV has proved to be a powerful tool for our IT department, it has allowed us to automate previously manual processes around creation, routing and approval of requests. We have only scratched the surface as to what EV can do for us and we are excited to start incorporating more of its functions into our work. **What do you dislike about EasyVista Service Manager?** As a Saas provided solution some of the notifications/tickets no matter what our time zone is, get defaulted or translated to their European equivalent. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We have automated manual workflows and provided self service access to our staff to create requests and incidents, providing our service desk staff more time to do what they do best. ### 44. From Service Desk to Service Management **Rating:** 4.5/5.0 stars **Reviewed by:** Russel J. | Director, IT Service Delivery, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2015 **What do you like best about EasyVista Service Manager?** Platform offers full suite of capabilities designed to increase service management capabilities across the ITIL spectrum. The ability to not only see information in a more meaningful way but also EV offers the abilitiy to proactively take measures to increase our IT effectiveness & response to our key business stakeholders. Most users enjoy the collaboration tools and the ability to track all the details around change management. **What do you dislike about EasyVista Service Manager?** On prem solution was challenging to configure initially and the post sales engagement process could have been a bit better. **Recommendations to others considering EasyVista Service Manager:** After some initiaion challenges with EV, they did some internal restructuring and have put more of a focus on the post-sales process / execution and customer relationship building. Thus far, that has made a very positive difference and we are very excited to see EV's continual progress in this space. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Better incident / service request tracking and controlling. EV offers us a new way to measure SLA & OLA's that is more meaningful to our business stakeholders. Process automation of fulfillment processes across the enterprise. We launced in Jan 2015 so we are still working on realizing benefits. ### 45. Nice product, excellent support from the Italian branch of the company **Rating:** 4.0/5.0 stars **Reviewed by:** Marco A. | Service Delivery Manager - Project Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2015 **What do you like best about EasyVista Service Manager?** The product is nice, easy to use and ITIL v3 compliant The graphical interface and some functionalities can be improved, but the easiness of the use compensate these deficiencies. I really appreciate the support and competence of the my easyvista contact in Italy, who is always capable of finding a correct solution to the problems i raise. **What do you dislike about EasyVista Service Manager?** Some aspects of the graphical interface, lack of some functionalities in realtion to other market solutions, and a little slow to fix some minor bugs. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Getting compliance with ITIL best practices, better governance of the IT processes ### 46. EA a very good product for the IT governance **Rating:** 4.5/5.0 stars **Reviewed by:** Massimo B. | IT Infrastructure Manager, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2015 **What do you like best about EasyVista Service Manager?** EA is a very powerful and complete tool for asset management and business process management on all IT aspects. This is an example of product for the complete IT governance **What do you dislike about EasyVista Service Manager?** EV has some limitation regarding the history of the changes. In particular, it's possibile to trace the change of the different objects but not the versioning. **What problems is EasyVista Service Manager solving and how is that benefiting you?** The management of infrastructure change requests has always been rather complicated. By introducing of EA has review the entire process of managing these requests, simplifying access to all the information and putting it under control this process. This has also been the oppotunity to centralize and reorganize the information regarding the company assets. ### 47. Simple and quick **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2015 **What do you like best about EasyVista Service Manager?** I implemented Easyvista applications, incident and request module, within 6 weeks. We have approx. 1400 users across North America. I also like the fact the system comes with all ITSM modules in one price package. FMX helped us install the software and they were amazing. Their staff is very knowledgeable and helped us put simple yet effective workflows in the backend. The system is very easy to administered and don't require any special programming or development skills to configure. **What do you dislike about EasyVista Service Manager?** Built-in reporting tool is not very powerful. However, with very little SQL skills reports can be built using another reporting tool. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We are also planning to implement Asset management and change management module this year. ### 48. Good ITSM Tool with Some Growing Pains **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2015 **What do you like best about EasyVista Service Manager?** - Highly configurable - Support team is very responsive - Multiple tools included in base price - Low cost - High availability - Fast system, very little lag if any **What do you dislike about EasyVista Service Manager?** - Interface could be more user friendly - Overly complicated to administer. A manual or reference guide for admins would be very helpful. - Many menus are not intuitive. **What problems is EasyVista Service Manager solving and how is that benefiting you?** We needed a single ITSM solution that would integrate multiple tracking tools into one. Multiple disconnected tools in our office were not conducive to good practices. EasyVista offers a number of tools that we needed in addition to some others that the competition does not include, such as project management. ### 49. This supplier has become in every way a coworker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2015 **What do you like best about EasyVista Service Manager?** By the supplier , the availability and the concern in solving problems and improving the tool. By the EV the set of available tools , for example the statistical data control of assets, or checking the requests, **What do you dislike about EasyVista Service Manager?** The necessary changes ( the problem is not the supplier ) took some time to be performed. **Recommendations to others considering EasyVista Service Manager:** Experience is the best option to feel the EV . Use and abuse . Try as a mini car to develop and will get a formula 1 **What problems is EasyVista Service Manager solving and how is that benefiting you?** Control of assets with problems related with IT. Relationship between contracts , assets, services and applications . ### 50. EasyVista is a good company with a great tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew V. | ITIL Business Relationship Manager, Technology Service Management, Broadcast Media, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2015 **What do you like best about EasyVista Service Manager?** Flexibility and adaptability to changing evironments **What do you dislike about EasyVista Service Manager?** Predominant french company with slow adoption in USA **Recommendations to others considering EasyVista Service Manager:** If your looking for a great partner who will work with you to understand the business needs and assist with the setup and customization's at a low costs compared to other major ITSM tools then choose EasyVista **What problems is EasyVista Service Manager solving and how is that benefiting you?** Full ITSM support ## EasyVista Service Manager Discussions - [What needs improvement with EasyVista Service Manager to better meet IT service management needs?](https://www.g2.com/discussions/what-needs-improvement-with-easyvista-service-manager-to-better-meet-it-service-management-needs) - [What is EasyVista Service Manager used for?](https://www.g2.com/discussions/what-is-easyvista-service-manager-used-for) - [View EasyVista Service Manager pricing details and edition comparison](https://www.g2.com/products/easyvista-service-manager/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+10%3A10%3A12+-0500&secure%5Bsession_id%5D=3d3f78dd-3a42-487f-87e3-6f9aa89108fd&secure%5Btoken%5D=8a7e198f429a09799d3abf1c4ae5654f4aac0ff61b2ef89e4e43b80de9276828&format=llm_user) ## EasyVista Service Manager Integrations - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Redmine](https://www.g2.com/products/redmine/reviews) ## EasyVista Service Manager Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Functionality** - Diverse Systems Monitoring - Real-Time Analytics - Observability - AI/ML Integration **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Management** - Single Pane of Glass - Dashboards and Visualization - Performance Baselines - Alerting **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Agentic AI - Enterprise Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top EasyVista Service Manager Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - 3.7/5.0 (282 reviews)