--- title: EasyVista Service Manager Reviews meta\_title: 'EasyVista Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 102 reviews by the users' company size, role or industry to find out how EasyVista Service Manager works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 102 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # EasyVista Service Manager Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by EasyVista Service Manager but has limited features. Are you part of the EasyVista Service Manager team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics. * * * Seller [EasyVista](https://www.g2.com/sellers/easyvista) Discussions [EasyVista Service Manager Community](https://www.g2.com/products/easyvista-service-manager/discuss) Languages Supported Catalan, German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Slovenian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Felipe Mentor Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/easyvista-service-manager/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![BMC Helix ITSM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BMC Helix ITSM") BMC Helix ITSM 3.7/5(297) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) [ View All Alternatives ](https://www.g2.com/products/easyvista-service-manager/competitors/alternatives) ## User Insights Average based on 102 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## EasyVista Service Manager Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Redmine ](https://www.g2.com/products/redmine/reviews) Show More ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 12/5/2017 "Easy Vista " 4/5 What do you like best about EasyVista Service Manager? It's a ticketing system that allows management of request, great experience for the end user. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? The product is not very flexible for administration to implement custom options. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Be cautious about what they promise to deliver. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Management of service request, responding to end-users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![David C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David C.") DC David C. ITSM Admin Hospital & Health Care Enterprise (\> 1000 emp.) 10/11/2017 "New and Improved ITSM Solution" 4/5 What do you like best about EasyVista Service Manager? Customizable, intuitive. It provides ease of use within the back office. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Reporting, dashboards and service apps limitations. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Ticket system and integrating with non-IT departments Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") II Verified User in Insurance Enterprise (\> 1000 emp.) 10/11/2017 "Karin Kelley's Reviw" 3.5/5 What do you like best about EasyVista Service Manager? The amount of data available and the ability to look at the different configurations to see what the system is doing. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? The fact that the system is not intutive. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Focus on training users. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? We we able to put our interview scheduling in EasyVista moving it off a legacy system. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") IR Verified User in Retail Mid-Market (51-1000 emp.) 9/19/2017 "Regular user" 3/5 What do you like best about EasyVista Service Manager? The different views if the tickets you have Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? The Flow of the processes are little bit confuse Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Make processes simplier Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Everything from errors to New developments Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Relations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Relations") AG Verified User in Government Relations Enterprise (\> 1000 emp.) 4/27/2017 "Still early in use" 3/5 What do you like best about EasyVista Service Manager? Easy Vista has a lot of features to incorporate many different functions and departments. Asset management, service requests and service incidents Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? It is a little cumbersome to for a standard users and requires a lot of training Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Know your business process very well Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? A central store for all things related to IT Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Bertrand D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bertrand D.") BD Bertrand D. IT Best Practices & Methods Retail Enterprise (\> 1000 emp.) 4/6/2016 "Committed to your commitments, with a clear vision of Digital Service Management" 4.5/5 What do you like best about EasyVista Service Manager? Codeless AND able to handle specific requirements, multilingual, quick to implement, allowing for fast ROI and quick wins with an overall consistency, easy to administrate, operated by a top class Saas team. These were our requirements, this was the promise and it's been kept since 2010. Easyvista's ITIL compliance is a very good ERP compromise between multivendor specialized solutions and supposedly integrated ITSM heavy suites. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Getting the history of a ticket in the blink of an eye can be tough and is being improved. I wish Easyvista was a wizard magically preserving us from our human and process failures, but this is not on the roadmap yet :-) Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Easyvista is easy to use as soon as you get well the difference between a request and an action. Don't miss that in the startup training (don't skip that training phase) Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? We have 2 platforms; one is used as a production management console interfaced via webservices with a Nagios events supervision. The other one (also interfaced with the first via webservices) is used for service desk on incidents, service requests, changes and assets management. We've been able with Easyvista to align operations on a Shared Service Centers transformation involving 400 people around the globe (on 180 concurrent licences) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Derrick A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derrick A.") DA Derrick A. Regional Response Team Lead Design Enterprise (\> 1000 emp.) 3/15/2016 "Easyvista Review" 4/5 What do you like best about EasyVista Service Manager? The ability to customize the platform to meet the needs of the business. Creating multiple actions at the same time that are tied into a single ticket for easier tracking and reporting. Tracking of assets associated to employees Multiple languages supported. Easy Vista has a community based forum called EV Connect that allows customers and EV staff to communicate and help each other. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Some add on modules (Discovery) needs some updating and reporting can sometimes be a headache. But EV does allow for various methods to enhance reporting so I do not count it against them as it's a business decision to use alternative means. Would like to see a larger maintenance Window for Platform Upgrades. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Re-evaluate IT processes and identify areas of automation via workflows and assigning category items to specific groups. The integration models are great for bringing data into EasyVista but make sure to enable methods to clean up data that is no longer relevant (IE Departed Employees/Users, Discarded Assets). Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Switched from MS System Center Service Manager to Easy Vista Service Manager. Compared to SCSM our technicians are working more efficiently and we are also able to deliver self-help to our customer base in a much more robust method than what was allowed in SCSM. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian R.") CR Christian R. Business Application Analyst/IT Service Manager Commercial Real Estate Enterprise (\> 1000 emp.) 2/22/2016 "EasyVista Training Review" 4/5 What do you like best about EasyVista Service Manager? I like the fact that EasyVista is scalable and it has the power of being used by non-IT users. It is a great tool that is customizable to our business needs. I like the fact that we can use dashboards, views and filters, which are great when trying to pull up a snapshot of the data that you want to analyze. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? I find that sometimes the interface is not consistent in terms of design. Some of the design features such as editing forms are available in some forms, but not all of them, which makes it a little confusing and frustrating to work. Also for some processes, it seems that you are clicking around too much, when you shouldn't, for example, to assign your self a case, you have to use the wizard and then assign the action to yourself, this can be a hassle. Additionally, although I understand that more focus is being placed on the Service Apps dashboard, the current dashboard's design could use a redesign. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? We've been able to get a better gage of the types of requests/incidents that our Service Desk is dealing with. This has allowed us to make better decisions on onboarding, training materials and understand how we can continually improve service to our clients. Review collected by and hosted on G2.com. Show More 3/14/2016 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mike M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike M.") MM Mike M. IT Service Operations Manager-Americas Region Design Enterprise (\> 1000 emp.) 3/25/2015 "EasyVista Implementation Process at Cardno" 4.5/5 What do you like best about EasyVista Service Manager? Web browser based, easy configuration, codeless, drag and drop design, all modules come with the product including asset management, project management, financial management. Good integration capabilities. We have been working with an EasyVista partner, FMX Solutions, and they have been great to work with during our configuration and setup. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Project Management could be more feature rich, interface could use a refresh, (Font, colors, etc), better change management calendaring. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Give this product a try. If you need to be able to make quick changes to the system, without the need for a programmer, or SQL guru, you can do that with EV. You will become more agile and it will help you to better define your processes. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Our current solution, Microsoft System Center Service Manager is almost unusable, and requires a local client. EV allows us to use one system globally, that is multi-lingual, easy to configure. We were committed to spend money on a consultant for any minor change needed in our current solution. EV allows non programmers to make changes to workflows, the interface, reports, etc. Basically we have the power now to control our environment. EV will also allow other business services groups to utilize the tool. (Finance, Payroll, Marketing, Facilities, Legal, HR) Review collected by and hosted on G2.com. Show More 2/23/2016 Current UserValidated ReviewerSource: Organic ![Issam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Issam B.") IB Issam B. Associate Director / Co-Founder Computer Software Small-Business (50 or fewer emp.) 2/24/2016 "EasyVista is one of the best ITSSM product for customer experience" 4.5/5 What do you like best about EasyVista Service Manager? 1 - Workflow engine It is very easy to design workflow by using drag & drop. Each step can be configured and linked with input conditions. You can add different type of actions : Email, Condition, Query, and some more specifics. 2 - EasyVista Service AppStore It is very easy to build business centric User portal by consumerize business service through the service catalog. 2 - Service Catalog Service catalog entry centralized SLA, default support group, impact, etc. It can be maintain easily. 3 - Screen customization Screen can be easily designed for specifics users. Conditions can be used. 4 - Wizards Wizards authorized users to access contextuals fonctions that depends on module and screen currently used. Wizards and authorization are managed on user profile interface. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? 1 - Self service access the screen is not so end user friendly designed. I recommend to use the EasyVista Service AppStore portal in place. 2 - Self Service Catalog One can only add one Item to his cart. 3 - Reporting Even if ITSSM tools are not designed for complex Reportings, it will be more helpful to bring advanced analytics functions. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? - Complex Change management process implementation - Track all calls for Service Desk and Support team tasks - Improve IT customer satisfaction - Build and maintain Business Service catalog Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about EasyVista Service Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about EasyVista Service Manager ](https://www.g2.com/products/easyvista-service-manager/discussions/new) GU Guest User What needs improvement with EasyVista Service Manager to better meet IT service management needs? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-easyvista-service-manager-to-better-meet-it-service-management-needs) GU Guest User What is EasyVista Service Manager used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-easyvista-service-manager-used-for) [ View all Discussions ](https://www.g2.com/products/easyvista-service-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months ### Average Discount 18% [ View More Pricing Information ](https://www.g2.com/products/easyvista-service-manager/pricing) EasyVista Service Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/easyvista-service-manager-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(297) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-easyvista-service-manager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/easyvista-service-manager-vs-freshservice) ##### ##### EasyVista Service Manager Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Access & Usability Mobile Self Service Active Directory Service Desk Help Desk [ View More Features ](https://www.g2.com/products/easyvista-service-manager/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk)[Enterprise Monitoring](https://www.g2.com/categories/enterprise-monitoring) ##### Explore More [Best communication service platform app for small business](https://www.g2.com/discussions/best-communication-service-platform-app-for-small-business)[Which grant management solutions have the best reviews from operations managers in the implementation phase?](https://www.g2.com/discussions/which-grant-management-solutions-have-the-best-reviews-from-operations-managers-in-the-implementation-phase)[Is Andovar worth it as an app localization partner for companies that need seamless Lokalise integration and strong glossary management, or does BLEND Localization cover the same integration ground?](https://www.g2.com/discussions/is-andovar-worth-it-as-an-app-localization-partner-for-companies-that-need-seamless-lokalise-integration-and-strong-glossary-management-or-does-blend-localization-cover-the-same-integration-ground) [What's the best call center software for remote teams](https://www.g2.com/discussions/what-s-the-best-call-center-software-for-remote-teams)[What is the best vulnerability scanning tool for enterprise IT teams?](https://www.g2.com/discussions/what-is-the-best-vulnerability-scanning-tool-for-enterprise-it-teams)[Pros and Cons Details](https://www.g2.com/products/easyvista-service-manager/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)