--- title: EasyVista Service Manager Reviews meta\_title: 'EasyVista Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 102 reviews by the users' company size, role or industry to find out how EasyVista Service Manager works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 102 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # EasyVista Service Manager Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by EasyVista Service Manager but has limited features. Are you part of the EasyVista Service Manager team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics. * * * Seller [EasyVista](https://www.g2.com/sellers/easyvista) Discussions [EasyVista Service Manager Community](https://www.g2.com/products/easyvista-service-manager/discuss) Languages Supported Catalan, German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Slovenian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Felipe Mentor Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/easyvista-service-manager/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![BMC Helix ITSM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BMC Helix ITSM") BMC Helix ITSM 3.7/5(296) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) [ View All Alternatives ](https://www.g2.com/products/easyvista-service-manager/competitors/alternatives) ## User Insights Average based on 102 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## EasyVista Service Manager Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Redmine ](https://www.g2.com/products/redmine/reviews) Show More ![Joan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joan S.") JS Joan S. Referente del Servicio de Herramientas de Gestión Utilities Mid-Market (51-1000 emp.) 3/29/2015 "A good experience with Easyvista" 4/5 What do you like best about EasyVista Service Manager? EV has helped us to expand following our own plan of work with a rhythm prompted by our needs. This granted us a control of the IT which is adapted to out rank of maturity while also improving in our decision making. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Like all the great tools, an excessive use of them always makes you find a point which does not adapt to your necessities. Talking about EV, this point would be the management of the user’s profiles, which could be improved. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: If you are considering using EV to manage processes, the first thing which should be considered with the help of EV professionals would be how this tool can help you to implement these processes without making you follow an unnatural rhythm. From this point on, searching for the points of integration between the different processes should be done, which will make EV help with your organisation. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? The main problem which we could solve was the access to the information, not only about the processes but the assets treated with EV of the entire organisation, eliminating in a high percentage the inaccessible information cores, which did not let do the work properly. The benefits obtained have been various, from that improvement of the information access to the establishment of a common language amongst the different departments. Furthermore, it has also allowed us to use some workflows based on the real necessities of the different roles in the IT management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 3/26/2015 "The perfect mix of reliability, scalability and expertise in IT Service Management" 5/5 What do you like best about EasyVista Service Manager? During last years the system has proved to be extremely adaptable to our needs. We started with the implementation of small and simple workflow for Incident and Service Request management. Over time, we have enriched functions in complete autonomy. The codeless philosophy of the product, combined with the ease of testing in sandbox environment, makes it possible to enhance the process with a day-by-day approach. It is also important to emphasize the significant expertise of EasyVista Italy staff about ITSM: with their experience they enabled us to lead the project implementation in a concrete way. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Since some years, it was introduced a module for project management. It is extremely basic in functions. It is not the core of the system and therefore we never explored the use and development opportunities. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Interface for end users is extremely simple and attractive: with the appropriate configurations of the knowledge base, it encourages autonomous resolution of simple issues by the end users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nathan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan S.") NS Nathan S. Service Desk Analyst Insurance Mid-Market (51-1000 emp.) 3/27/2015 "EasyVista - A Great Tool" 4/5 What do you like best about EasyVista Service Manager? EV has proved to be a powerful tool for our IT department, it has allowed us to automate previously manual processes around creation, routing and approval of requests. We have only scratched the surface as to what EV can do for us and we are excited to start incorporating more of its functions into our work. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? As a Saas provided solution some of the notifications/tickets no matter what our time zone is, get defaulted or translated to their European equivalent. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? We have automated manual workflows and provided self service access to our staff to create requests and incidents, providing our service desk staff more time to do what they do best. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Russel J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russel J.") RJ Russel J. Director, IT Service Delivery Insurance Mid-Market (51-1000 emp.) 3/19/2015 "From Service Desk to Service Management" 4.5/5 What do you like best about EasyVista Service Manager? Platform offers full suite of capabilities designed to increase service management capabilities across the ITIL spectrum. The ability to not only see information in a more meaningful way but also EV offers the abilitiy to proactively take measures to increase our IT effectiveness & response to our key business stakeholders. Most users enjoy the collaboration tools and the ability to track all the details around change management. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? On prem solution was challenging to configure initially and the post sales engagement process could have been a bit better. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: After some initiaion challenges with EV, they did some internal restructuring and have put more of a focus on the post-sales process / execution and customer relationship building. Thus far, that has made a very positive difference and we are very excited to see EV's continual progress in this space. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Better incident / service request tracking and controlling. EV offers us a new way to measure SLA & OLA's that is more meaningful to our business stakeholders. Process automation of fulfillment processes across the enterprise. We launced in Jan 2015 so we are still working on realizing benefits. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MA Marco A. Service Delivery Manager - Project Manager Retail Enterprise (\> 1000 emp.) 3/27/2015 "Nice product, excellent support from the Italian branch of the company" 4/5 What do you like best about EasyVista Service Manager? The product is nice, easy to use and ITIL v3 compliant The graphical interface and some functionalities can be improved, but the easiness of the use compensate these deficiencies. I really appreciate the support and competence of the my easyvista contact in Italy, who is always capable of finding a correct solution to the problems i raise. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Some aspects of the graphical interface, lack of some functionalities in realtion to other market solutions, and a little slow to fix some minor bugs. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Getting compliance with ITIL best practices, better governance of the IT processes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Massimo B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Massimo B.") MB Massimo B. IT Infrastructure Manager Pharmaceuticals Enterprise (\> 1000 emp.) 4/3/2015 "EA a very good product for the IT governance" 4.5/5 What do you like best about EasyVista Service Manager? EA is a very powerful and complete tool for asset management and business process management on all IT aspects. This is an example of product for the complete IT governance Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? EV has some limitation regarding the history of the changes. In particular, it's possibile to trace the change of the different objects but not the versioning. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? The management of infrastructure change requests has always been rather complicated. By introducing of EA has review the entire process of managing these requests, simplifying access to all the information and putting it under control this process. This has also been the oppotunity to centralize and reorganize the information regarding the company assets. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") EC Verified User in Commercial Real Estate Enterprise (\> 1000 emp.) 3/30/2015 "Simple and quick" 4/5 What do you like best about EasyVista Service Manager? I implemented Easyvista applications, incident and request module, within 6 weeks. We have approx. 1400 users across North America. I also like the fact the system comes with all ITSM modules in one price package. FMX helped us install the software and they were amazing. Their staff is very knowledgeable and helped us put simple yet effective workflows in the backend. The system is very easy to administered and don't require any special programming or development skills to configure. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Built-in reporting tool is not very powerful. However, with very little SQL skills reports can be built using another reporting tool. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? We are also planning to implement Asset management and change management module this year. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") AM Verified User in Media Production Enterprise (\> 1000 emp.) 3/30/2015 "Good ITSM Tool with Some Growing Pains" 3.5/5 What do you like best about EasyVista Service Manager? - Highly configurable - Support team is very responsive - Multiple tools included in base price - Low cost - High availability - Fast system, very little lag if any Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? - Interface could be more user friendly - Overly complicated to administer. A manual or reference guide for admins would be very helpful. - Many menus are not intuitive. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? We needed a single ITSM solution that would integrate multiple tracking tools into one. Multiple disconnected tools in our office were not conducive to good practices. EasyVista offers a number of tools that we needed in addition to some others that the competition does not include, such as project management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 4/2/2015 "This supplier has become in every way a coworker" 5/5 What do you like best about EasyVista Service Manager? By the supplier , the availability and the concern in solving problems and improving the tool. By the EV the set of available tools , for example the statistical data control of assets, or checking the requests, Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? The necessary changes ( the problem is not the supplier ) took some time to be performed. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Experience is the best option to feel the EV . Use and abuse . Try as a mini car to develop and will get a formula 1 Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Control of assets with problems related with IT. Relationship between contracts , assets, services and applications . Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Andrew V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew V.") AV Andrew V. ITIL Business Relationship Manager, Technology Service Management Broadcast Media Enterprise (\> 1000 emp.) 3/30/2015 "EasyVista is a good company with a great tool!" 4.5/5 What do you like best about EasyVista Service Manager? Flexibility and adaptability to changing evironments Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Predominant french company with slow adoption in USA Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: If your looking for a great partner who will work with you to understand the business needs and assist with the setup and customization's at a low costs compared to other major ITSM tools then choose EasyVista Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Full ITSM support Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about EasyVista Service Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about EasyVista Service Manager ](https://www.g2.com/products/easyvista-service-manager/discussions/new) GU Guest User What needs improvement with EasyVista Service Manager to better meet IT service management needs? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-easyvista-service-manager-to-better-meet-it-service-management-needs) GU Guest User What is EasyVista Service Manager used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-easyvista-service-manager-used-for) [ View all Discussions ](https://www.g2.com/products/easyvista-service-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months ### Average Discount 18% [ View More Pricing Information ](https://www.g2.com/products/easyvista-service-manager/pricing) EasyVista Service Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/easyvista-service-manager-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(296) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-easyvista-service-manager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/easyvista-service-manager-vs-freshservice) ##### ##### EasyVista Service Manager Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Access & Usability Mobile Self Service Active Directory Service Desk Help Desk [ View More Features ](https://www.g2.com/products/easyvista-service-manager/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk)[Enterprise Monitoring](https://www.g2.com/categories/enterprise-monitoring) ##### Explore More [Best communication service platform app for small business](https://www.g2.com/discussions/best-communication-service-platform-app-for-small-business)[Which grant management solutions have the best reviews from operations managers in the implementation phase?](https://www.g2.com/discussions/which-grant-management-solutions-have-the-best-reviews-from-operations-managers-in-the-implementation-phase)[Is Andovar worth it as an app localization partner for companies that need seamless Lokalise integration and strong glossary management, or does BLEND Localization cover the same integration ground?](https://www.g2.com/discussions/is-andovar-worth-it-as-an-app-localization-partner-for-companies-that-need-seamless-lokalise-integration-and-strong-glossary-management-or-does-blend-localization-cover-the-same-integration-ground) [What's the best call center software for remote teams](https://www.g2.com/discussions/what-s-the-best-call-center-software-for-remote-teams)[What is the best vulnerability scanning tool for enterprise IT teams?](https://www.g2.com/discussions/what-is-the-best-vulnerability-scanning-tool-for-enterprise-it-teams)[Pros and Cons Details](https://www.g2.com/products/easyvista-service-manager/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)