# EasyVista Service Manager vs Freshservice Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in overall user satisfaction, boasting a significantly higher G2 Score compared to EasyVista Service Manager. Users appreciate its intuitive interface and modern tools that streamline customer support, making it a preferred choice for many organizations.
- **Users say** that Freshservice offers a wide range of features that allow for the consolidation of multiple applications into a single platform, enhancing efficiency. In contrast, while EasyVista Service Manager is noted for its fast implementation and customizable workflows, it lacks the extensive feature set that Freshservice provides.
- **Reviewers mention** that Freshservice's ease of use is a standout feature, with a score of 9.2, making it accessible for teams without extensive technical expertise. EasyVista Service Manager, while user-friendly, received a lower score of 7.0, indicating some challenges in usability that may affect day-to-day operations.
- **According to verified reviews** , Freshservice shines in its quality of support, with users highlighting the responsive customer service and helpful resources available. EasyVista Service Manager, although it has a decent support system, does not match the level of satisfaction reported by Freshservice users.
- **G2 reviewers highlight** that Freshservice's implementation process is quick and efficient, which is crucial for organizations looking to minimize downtime. Users have praised the intuitive onboarding wizard, whereas EasyVista Service Manager, while noted for its fast implementation, may not provide the same level of seamless integration into existing workflows.
- **Users appreciate** Freshservice's versatility in supporting multiple departments beyond IT, which has proven beneficial for organizations looking to expand its use. EasyVista Service Manager, while effective for IT, may not offer the same breadth of application across different business functions.



| | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 101 | 1,335 | 
| **Largest Market Segment** | Enterprise (61.5% of reviews) | Mid-Market (61.9% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 | 

---
## Top Pros & Cons

### EasyVista Service Manager

Pros:
- Integrations (5 reviews)
- Ease of Use (3 reviews)

Cons:
- Complex Configuration (1 reviews)
- Complexity (1 reviews)

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

---
## Ratings Comparison
| Rating | EasyVista Service Manager | Freshservice | 
|---|---|---|
  | **Meets Requirements** | 8.1 (94 reviews) | 8.9 (1184 reviews) | 
  | **Ease of Use** | 7.1 (94 reviews) | 9.2 (1189 reviews) | 
  | **Ease of Setup** | 7.4 (79 reviews) | 8.8 (974 reviews) | 
  | **Ease of Admin** | 7.6 (78 reviews) | 9.0 (958 reviews) | 
  | **Quality of Support** | 7.8 (87 reviews) | 9.0 (1144 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (73 reviews) | 9.1 (933 reviews) | 
  | **Product Direction (% positive)** | 7.9 (88 reviews) | 9.5 (1167 reviews) | 

---
## Pricing

### EasyVista Service Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Ticket and Case Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | 8.3/10 | 15 |
| **Freshservice** | 8.4/10 | 447 |

#### Administration

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Change Management** | 9.2 (12 reviews) ✓ Verified | 8.6 (324 reviews) ✓ Verified | 
| **Asset Management** | 9.0 (12 reviews) ✓ Verified | 8.4 (351 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.2 (13 reviews) ✓ Verified | 8.3 (375 reviews) ✓ Verified | 

#### Service Desk

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Help Desk** | 8.7 (14 reviews) ✓ Verified | 9.5 (410 reviews) ✓ Verified | 
| **Incident Reports** | 8.7 (13 reviews) ✓ Verified | 9.1 (377 reviews) ✓ Verified | 
| **Process Workflow** | 9.0 (13 reviews) ✓ Verified | 8.8 (373 reviews) ✓ Verified | 

#### Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Reporting** | 7.6 (14 reviews) ✓ Verified | 8.5 (313 reviews) ✓ Verified | 
| **Administration Console** | 7.8 (13 reviews) ✓ Verified | 8.9 (320 reviews) ✓ Verified | 
| **Access Management** | 7.9 (13 reviews) ✓ Verified | 8.8 (283 reviews) ✓ Verified | 
| **Asset Management** | 8.3 (14 reviews) ✓ Verified | 8.5 (290 reviews) ✓ Verified | 
| **Policy Dictation** | 7.9 (12 reviews) ✓ Verified | 8.1 (228 reviews) ✓ Verified | 

#### Functionality

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Ticketing System** | 8.8 (12 reviews) ✓ Verified | 9.5 (343 reviews) ✓ Verified | 
| **Performance Logging** | 7.7 (10 reviews) ✓ Verified | 8.7 (269 reviews) ✓ Verified | 
| **Alerting** | 7.6 (11 reviews) ✓ Verified | 8.7 (267 reviews) ✓ Verified | 
| **Automation** | 8.2 (12 reviews) ✓ Verified | 8.8 (310 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (5 reviews) | 7.9 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 6.9 (8 reviews) | 
| **Cross-system Integration** | 8.7 (5 reviews) | 8.5 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (7 reviews) | 
| **Proactive Assistance** | 7.7 (5 reviews) | 8.1 (9 reviews) | 
| **Decision Making** | 8.7 (5 reviews) | 8.0 (9 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | 7.4/10 | 368 |

#### Monitoring

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.3 (267 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 8.6 (303 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.8 (320 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 6.1 (26 reviews) | 

#### Management Tools

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (341 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.9 (331 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.5 (295 reviews) ✓ Verified | 

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (137 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (136 reviews) | 

#### Agentic AI - Incident Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 5.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 5.8 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (5 reviews) | 
| **Decision Making** | Not enough data | 7.0 (5 reviews) | 

### Enterprise Monitoring

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Functionality

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Diverse Systems Monitoring** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Observability** | Not enough data | Not enough data | 
| **AI/ML Integration** | Not enough data | Not enough data | 

#### Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Single Pane of Glass** | Not enough data | Not enough data | 
| **Dashboards and Visualization** | Not enough data | Not enough data | 
| **Performance Baselines** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Monitoring

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Asset Inventory

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | 6.9/10 | 153 |

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (76 reviews) | 

#### Self-Service Experience

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (140 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (134 reviews) | 
| **Community Forums** | Not enough data | 7.1 (113 reviews) | 
| **Mobile Optimization** | Not enough data | 7.6 (115 reviews) | 
| **Personalization** | Not enough data | 8.2 (134 reviews) | 

#### Self-Service Platform

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Branding** | Not enough data | 8.5 (135 reviews) | 
| **Automation** | Not enough data | 8.7 (140 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.1 (108 reviews) | 
| **Integrations** | Not enough data | 8.1 (130 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 5.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 5.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 5.0 (5 reviews) | 
| **Decision Making** | Not enough data | 5.3 (5 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | 7.1/10 | 70 |

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (70 reviews) | 

#### Agentic AI - IT Alerting

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.0 (5 reviews) | 
| **Decision Making** | Not enough data | 7.0 (5 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | 7.6/10 | 29 |
| **Freshservice** | 8.0/10 | 844 |

#### Incident Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Automate Ticket Routing** | 7.9 (26 reviews) | 9.1 (737 reviews) | 
| **Ticket Prioritization** | 7.1 (25 reviews) | 8.9 (737 reviews) | 
| **Ticket Notifications** | 7.4 (25 reviews) | 9.0 (796 reviews) | 
| **Knowledge Base** | 6.3 (21 reviews) | 8.6 (729 reviews) | 
| **Knowledge Base/Ticket Integration** | 6.1 (16 reviews) | 8.6 (695 reviews) | 

#### Reporting

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Dashboards** | 6.2 (23 reviews) | 8.6 (775 reviews) | 
| **Time Tracking** | 6.7 (20 reviews) | 8.2 (639 reviews) | 
| **Surveys** | 7.7 (13 reviews) | 8.2 (615 reviews) | 

#### Access & Usability

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Mobile** | 6.1 (15 reviews) | 8.4 (701 reviews) | 
| **Self Service** | 7.8 (20 reviews) | 8.9 (728 reviews) | 
| **Active Directory** | 7.9 (20 reviews) | 8.5 (550 reviews) | 
| **Multi-Channel Access** | 8.0 (15 reviews) | 8.6 (562 reviews) | 

#### Agentic AI - Service Desk

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (8 reviews) | 
| **Multi-step Planning** | 8.9 (6 reviews) | 6.7 (8 reviews) | 
| **Cross-system Integration** | 9.3 (7 reviews) | 7.1 (8 reviews) | 
| **Adaptive Learning** | 8.9 (6 reviews) | 7.0 (9 reviews) | 
| **Natural Language Interaction** | 7.3 (5 reviews) | 7.1 (8 reviews) | 
| **Proactive Assistance** | 8.7 (5 reviews) | 6.7 (8 reviews) | 
| **Decision Making** | 8.6 (6 reviews) | 6.7 (8 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | 8.2/10 | 364 |

#### Analysis

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Threat Detection** | Not enough data | 7.5 (173 reviews) | 

#### Platform

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 8.3 (232 reviews) | 
| **Remote Access** | Not enough data | 8.2 (212 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.7 (255 reviews) | 
| **Asset Tracking** | Not enough data | 8.4 (283 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.7 (315 reviews) | 

#### Security

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 7.8 (178 reviews) | 
| **Patch Management** | Not enough data | 7.0 (107 reviews) | 
| **Disaster Recovery** | Not enough data | 7.5 (166 reviews) | 
| **Service Management** | Not enough data | 8.9 (283 reviews) | 
| **Workflow Management** | Not enough data | 8.8 (286 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to EasyVista Service Manager (1):** [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring)

**Unique to Freshservice (7):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Small-Business** | 6.3% | 17.6% | 
| **Mid-Market** | 32.3% | 61.9% | 
| **Enterprise** | 61.5% | 20.5% | 

### By Industry

#### EasyVista Service Manager

- **Higher Education:** 11.5%
- **Information Technology and Services:** 10.4%
- **Government Administration:** 8.3%
- **Insurance:** 7.3%
- **Hospital & Health Care:** 5.2%
- **Pharmaceuticals:** 4.2%
- **Retail:** 3.1%
- **Banking:** 2.1%
- **Commercial Real Estate:** 2.1%
- **Defense & Space:** 2.1%
- **Other:** 43.8%

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to EasyVista Service Manager

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1863 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (224 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1863 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1144 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (953 reviews)

---
## Top Discussions

### EasyVista Service Manager

No discussions available for this product.

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/easyvista-service-manager-vs-freshservice)