# EasyVista Service Manager vs Freshservice Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in user satisfaction, boasting a significantly higher overall rating compared to EasyVista Service Manager. Users appreciate its intuitive interface and features like ticket categories and SLAs, which enhance organization and time management.
- **Users say** that Freshservice offers a smoother implementation experience, with many highlighting the clear documentation and onboarding process that makes setting up a professional help desk straightforward. In contrast, while EasyVista is noted for its fast implementation, some users find it less user-friendly during the initial setup.
- **Reviewers mention** that Freshservice provides superior support quality, with a score reflecting its responsiveness and helpfulness. Users have praised the integration capabilities with existing systems, which streamline workflows. EasyVista, while also offering solid support, has received mixed feedback regarding its responsiveness.
- **According to verified reviews** , Freshservice shines in ease of use, with users frequently noting its user-friendly design that simplifies daily tasks. EasyVista, while functional, has been critiqued for a steeper learning curve, particularly for new users navigating its complex ITIL workflows.
- **G2 reviewers highlight** Freshservice's robust ticketing system, which allows for efficient ticket prioritization and notifications. Users have found these features crucial for managing high volumes of requests. EasyVista's ticketing capabilities are effective but are often described as requiring more clicks to manage effectively.
- **Users report** that Freshservice's analytics and reporting features are particularly beneficial for monitoring performance and making data-driven decisions. In contrast, while EasyVista offers reporting tools, some users feel they lack the depth and ease of use found in Freshservice's offerings.



| | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 102 | 1,336 | 
| **Largest Market Segment** | Enterprise (61.5% of reviews) | Mid-Market (61.9% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 | 

---
## Top Pros & Cons

### EasyVista Service Manager

Pros:
- Integrations (5 reviews)
- Ease of Use (3 reviews)

Cons:
- Complex Configuration (1 reviews)
- Complexity (1 reviews)

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

---
## Ratings Comparison
| Rating | EasyVista Service Manager | Freshservice | 
|---|---|---|
  | **Meets Requirements** | 8.1 (94 reviews) | 8.9 (1185 reviews) | 
  | **Ease of Use** | 7.1 (94 reviews) | 9.2 (1190 reviews) | 
  | **Ease of Setup** | 7.4 (79 reviews) | 8.8 (975 reviews) | 
  | **Ease of Admin** | 7.6 (78 reviews) | 9.0 (958 reviews) | 
  | **Quality of Support** | 7.8 (87 reviews) | 9.0 (1145 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (73 reviews) | 9.1 (933 reviews) | 
  | **Product Direction (% positive)** | 7.9 (88 reviews) | 9.5 (1168 reviews) | 

---
## Pricing

### EasyVista Service Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Ticket and Case Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | 8.3/10 | 15 |
| **Freshservice** | 8.4/10 | 448 |

#### Administration

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Change Management** | 9.2 (12 reviews) ✓ Verified | 8.6 (324 reviews) ✓ Verified | 
| **Asset Management** | 9.0 (12 reviews) ✓ Verified | 8.4 (351 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.2 (13 reviews) ✓ Verified | 8.3 (375 reviews) ✓ Verified | 

#### Service Desk

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Help Desk** | 8.7 (14 reviews) ✓ Verified | 9.5 (410 reviews) ✓ Verified | 
| **Incident Reports** | 8.7 (13 reviews) ✓ Verified | 9.1 (377 reviews) ✓ Verified | 
| **Process Workflow** | 9.0 (13 reviews) ✓ Verified | 8.8 (373 reviews) ✓ Verified | 

#### Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Reporting** | 7.6 (14 reviews) ✓ Verified | 8.5 (314 reviews) ✓ Verified | 
| **Administration Console** | 7.8 (13 reviews) ✓ Verified | 8.9 (320 reviews) ✓ Verified | 
| **Access Management** | 7.9 (13 reviews) ✓ Verified | 8.8 (283 reviews) ✓ Verified | 
| **Asset Management** | 8.3 (14 reviews) ✓ Verified | 8.5 (290 reviews) ✓ Verified | 
| **Policy Dictation** | 7.9 (12 reviews) ✓ Verified | 8.1 (228 reviews) ✓ Verified | 

#### Functionality

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Ticketing System** | 8.8 (12 reviews) ✓ Verified | 9.5 (343 reviews) ✓ Verified | 
| **Performance Logging** | 7.7 (10 reviews) ✓ Verified | 8.7 (269 reviews) ✓ Verified | 
| **Alerting** | 7.6 (11 reviews) ✓ Verified | 8.7 (267 reviews) ✓ Verified | 
| **Automation** | 8.2 (12 reviews) ✓ Verified | 8.8 (310 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (5 reviews) | 7.9 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 6.9 (8 reviews) | 
| **Cross-system Integration** | 8.7 (5 reviews) | 8.5 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (7 reviews) | 
| **Proactive Assistance** | 7.7 (5 reviews) | 8.1 (9 reviews) | 
| **Decision Making** | 8.7 (5 reviews) | 8.0 (9 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | 7.4/10 | 368 |

#### Monitoring

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.3 (267 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 8.6 (303 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.8 (320 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 6.1 (26 reviews) | 

#### Management Tools

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (341 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.9 (331 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.5 (295 reviews) ✓ Verified | 

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (137 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (136 reviews) | 

#### Agentic AI - Incident Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 5.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 5.8 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (5 reviews) | 
| **Decision Making** | Not enough data | 7.0 (5 reviews) | 

### Enterprise Monitoring

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Functionality

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Diverse Systems Monitoring** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Observability** | Not enough data | Not enough data | 
| **AI/ML Integration** | Not enough data | Not enough data | 

#### Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Single Pane of Glass** | Not enough data | Not enough data | 
| **Dashboards and Visualization** | Not enough data | Not enough data | 
| **Performance Baselines** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Monitoring

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Asset Inventory

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | 6.9/10 | 153 |

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (76 reviews) | 

#### Self-Service Experience

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (140 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (134 reviews) | 
| **Community Forums** | Not enough data | 7.1 (113 reviews) | 
| **Mobile Optimization** | Not enough data | 7.6 (115 reviews) | 
| **Personalization** | Not enough data | 8.2 (134 reviews) | 

#### Self-Service Platform

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Branding** | Not enough data | 8.5 (135 reviews) | 
| **Automation** | Not enough data | 8.7 (140 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.1 (108 reviews) | 
| **Integrations** | Not enough data | 8.1 (130 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 5.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 5.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 5.0 (5 reviews) | 
| **Decision Making** | Not enough data | 5.3 (5 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | 7.1/10 | 70 |

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (70 reviews) | 

#### Agentic AI - IT Alerting

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.0 (5 reviews) | 
| **Decision Making** | Not enough data | 7.0 (5 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | 7.6/10 | 30 |
| **Freshservice** | 8.0/10 | 844 |

#### Incident Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Automate Ticket Routing** | 7.9 (26 reviews) | 9.1 (737 reviews) | 
| **Ticket Prioritization** | 7.1 (25 reviews) | 8.9 (737 reviews) | 
| **Ticket Notifications** | 7.4 (25 reviews) | 9.0 (796 reviews) | 
| **Knowledge Base** | 6.3 (21 reviews) | 8.6 (729 reviews) | 
| **Knowledge Base/Ticket Integration** | 6.1 (16 reviews) | 8.6 (695 reviews) | 

#### Reporting

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Dashboards** | 6.2 (23 reviews) | 8.6 (775 reviews) | 
| **Time Tracking** | 6.7 (20 reviews) | 8.2 (639 reviews) | 
| **Surveys** | 7.7 (13 reviews) | 8.2 (615 reviews) | 

#### Access & Usability

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Mobile** | 6.1 (15 reviews) | 8.4 (701 reviews) | 
| **Self Service** | 7.8 (20 reviews) | 8.9 (728 reviews) | 
| **Active Directory** | 7.9 (20 reviews) | 8.5 (550 reviews) | 
| **Multi-Channel Access** | 8.0 (15 reviews) | 8.6 (562 reviews) | 

#### Agentic AI - Service Desk

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (8 reviews) | 
| **Multi-step Planning** | 8.9 (6 reviews) | 6.7 (8 reviews) | 
| **Cross-system Integration** | 9.3 (7 reviews) | 7.1 (8 reviews) | 
| **Adaptive Learning** | 8.9 (6 reviews) | 7.0 (9 reviews) | 
| **Natural Language Interaction** | 7.3 (5 reviews) | 7.1 (8 reviews) | 
| **Proactive Assistance** | 8.7 (5 reviews) | 6.7 (8 reviews) | 
| **Decision Making** | 8.6 (6 reviews) | 6.7 (8 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | 8.2/10 | 364 |

#### Analysis

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Threat Detection** | Not enough data | 7.5 (173 reviews) | 

#### Platform

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 8.3 (232 reviews) | 
| **Remote Access** | Not enough data | 8.2 (212 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.7 (255 reviews) | 
| **Asset Tracking** | Not enough data | 8.4 (283 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.7 (315 reviews) | 

#### Security

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 7.8 (178 reviews) | 
| **Patch Management** | Not enough data | 7.0 (107 reviews) | 
| **Disaster Recovery** | Not enough data | 7.5 (166 reviews) | 
| **Service Management** | Not enough data | 8.9 (283 reviews) | 
| **Workflow Management** | Not enough data | 8.8 (286 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to EasyVista Service Manager (1):** [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring)

**Unique to Freshservice (7):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Small-Business** | 6.3% | 17.6% | 
| **Mid-Market** | 32.3% | 61.9% | 
| **Enterprise** | 61.5% | 20.5% | 

### By Industry

#### EasyVista Service Manager

- **Higher Education:** 11.5%
- **Information Technology and Services:** 10.4%
- **Government Administration:** 8.3%
- **Insurance:** 7.3%
- **Hospital & Health Care:** 5.2%
- **Pharmaceuticals:** 4.2%
- **Retail:** 3.1%
- **Banking:** 2.1%
- **Commercial Real Estate:** 2.1%
- **Defense & Space:** 2.1%
- **Other:** 43.8%

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to EasyVista Service Manager

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (262 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1197 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (961 reviews)

---
## Top Discussions

### EasyVista Service Manager

No discussions available for this product.

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/easyvista-service-manager-vs-freshservice)