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At a Glance
Market Segments
Enterprise (61.5% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
No pricing available
$19.00
EasyVista Service Manager
Star Rating
(96)3.9 out of 5
Market Segments
Enterprise (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EasyVista Service ManagerFreshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshservice excels in its ticketing system, scoring a remarkable 9.5, while EasyVista Service Manager lags behind with a score of 6.9. Reviewers mention that Freshservice's ticketing features are intuitive and streamline the incident management process effectively.
- Reviewers mention that Freshservice's ease of use is significantly higher at 9.2 compared to EasyVista's 6.7. Users on G2 highlight that Freshservice's user interface is more user-friendly, making it easier for teams to adopt and utilize the software without extensive training.
- G2 users report that Freshservice's automation capabilities, particularly in automating ticket routing, are highly praised with a score of 9.1, while EasyVista's automation features are rated much lower at 6.2. Users say that this automation saves time and reduces manual errors in ticket management.
- Users say that Freshservice's knowledge base integration is a standout feature, scoring 8.6, whereas EasyVista's knowledge base integration is notably weaker at 4.1. Reviewers mention that Freshservice allows for seamless access to articles and resources, enhancing the self-service experience.
- Reviewers mention that Freshservice's reporting capabilities, with a score of 8.5, provide comprehensive dashboards and analytics, while EasyVista's reporting features are rated significantly lower at 4.5. Users report that Freshservice's reporting tools help in tracking performance and making data-driven decisions.
- Users on G2 highlight that Freshservice's mobile optimization is rated at 8.4, allowing for effective management on-the-go, while EasyVista's mobile capabilities are rated poorly at 4.0. Reviewers say that this mobile functionality is crucial for teams needing to respond to incidents quickly from anywhere.
Pricing
Entry-Level Pricing
EasyVista Service Manager
No pricing availableFreshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
EasyVista Service Manager
No trial information availableFreshservice
Free Trial is available
Ratings
Meets Requirements
8.0
89
8.9
1,168
Ease of Use
7.0
89
9.2
1,170
Ease of Setup
7.3
74
8.8
953
Ease of Admin
7.6
77
9.0
957
Quality of Support
7.6
82
9.0
1,128
Has the product been a good partner in doing business?
8.1
72
9.1
932
Product Direction (% positive)
7.8
84
9.5
1,155
Features by Category
Administration
9.1
11
|
Verified
8.6
320
|
Verified
8.9
11
|
Verified
8.4
345
|
Verified
7.9
11
|
Verified
8.4
373
|
Verified
Service Desk
8.5
12
|
Verified
9.4
402
|
Verified
8.6
12
|
Verified
9.1
377
|
Verified
8.9
12
|
Verified
8.8
369
|
Verified
Management
7.2
12
|
Verified
8.5
312
|
Verified
7.6
12
|
Verified
8.9
319
|
Verified
7.8
12
|
Verified
8.8
283
|
Verified
8.1
12
|
Verified
8.5
286
|
Verified
7.7
11
|
Verified
8.2
230
|
Verified
Functionality
8.8
12
|
Verified
9.4
333
|
Verified
7.7
10
|
Verified
8.7
271
|
Verified
7.3
10
|
Verified
8.7
268
|
Verified
8.0
11
|
Verified
8.8
303
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Monitoring
Not enough data
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Management Tools
Not enough data
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Generative AI
Not enough data
7.8
136
Not enough data
7.8
135
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
75
Self-Service Experience
Not enough data
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Self-Service Platform
Not enough data
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Incident Management
7.6
22
9.1
736
6.9
23
8.9
739
7.0
22
9.0
792
6.0
19
8.6
728
5.9
15
8.6
693
Reporting
5.6
20
8.6
774
6.4
18
8.2
637
7.7
13
8.2
616
Access & Usability
5.8
14
8.4
702
7.6
19
8.9
725
7.7
18
8.5
550
7.5
12
8.7
562
Agentic AI - Service Desk
Not enough data
7.1
8
8.7
5
6.7
8
9.0
5
7.1
8
8.7
5
6.7
8
7.3
5
7.1
8
8.7
5
6.7
8
8.3
5
6.7
8
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
EasyVista Service Manager and Freshservice are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
EasyVista Service Manager is categorized as Enterprise Monitoring
Freshservice is categorized as IT Alerting, Incident Management, Enterprise IT Management, and Customer Self-Service
Reviews
Reviewers' Company Size
EasyVista Service Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
12.1%
Information Technology and Services
9.9%
Insurance
7.7%
Government Administration
7.7%
Hospital & Health Care
5.5%
Other
57.1%
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Alternatives
Discussions
EasyVista Service Manager has no discussions with answers
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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