Link copied to clipboard # EasyVista Service Manager vs Freshservice Comparison - What are their main differences? Share [ Export ](/compare/easyvista-service-manager/freshservice/export.csv) EasyVista Service ManagerFreshservice[+ Add Product](#) Pricing **EasyVista Service Manager** No pricing available **Freshservice** Free Trial **$19.00** ยท STARTER **Pricing Insights** from reviews Time to Implement **EasyVista Service Manager** 4 months Based on 24 responses **Freshservice** 2 monthsFaster Based on 6 responses Return on Investment **EasyVista Service Manager** 17 months Based on 10 responses **Freshservice** 15 months2 months sooner Based on 5 responses Perceived Cost **EasyVista Service Manager** $$$$$ **Freshservice** $$$$$ Average Discount **EasyVista Service Manager** 18%7% more **Freshservice** 11% ![EasyVista Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/66c6b691243382736e759bc1a7adf329/easyvista-service-manager.svg "EasyVista Service Manager") ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **EasyVista Service Manager** [ Integrations (5) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2076637&qs=pros-and-cons#reviews)[ Ease of Use (3) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2051923&qs=pros-and-cons#reviews)[ Complex Configuration (1) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2454436&qs=pros-and-cons#reviews)[ Complexity (1) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2291264&qs=pros-and-cons#reviews) **Freshservice** [ Ease of Use (158) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833122&qs=pros-and-cons#reviews)[ Features (89) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1835413&qs=pros-and-cons#reviews)[ Missing Features (54) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833407&qs=pros-and-cons#reviews)[ Limited Features (42) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1836131&qs=pros-and-cons#reviews) Integrations **EasyVista Service Manager** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b00e507e44754cbb21d7618478c06ee8/redmine.png "Product Avatar Image") Redmine ](https://www.g2.com/products/redmine/reviews)[ View all ](https://www.g2.com/products/easyvista-service-manager/integrations) **Freshservice** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d186f1cfbf1f82bc872c76769abffa7e/e714dee4-7023-45dc-b0fe-737784315b5f.png "Product Avatar Image") Adobe Acrobat Sign API ](https://www.g2.com/products/adobe-acrobat-sign-api/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_de7b0518c01aad23330b32c4acb323dd/adp-workforce-now.jpg "Product Avatar Image") Workforce Now ](https://www.g2.com/products/adp-workforce-now/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-redshift.jpg "Product Avatar Image") Amazon Redshift ](https://www.g2.com/products/amazon-redshift/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ View all ](https://www.g2.com/products/freshservice/integrations) Screenshots **EasyVista Service Manager** ![EasyVista Service Manager screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/76083/kpi-2.png) **Freshservice** ![Freshservice screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1835155/Gemini-Generated-Image-tkvdd0tkvdd0tkvd.png) **Ratings** from reviews Meets Requirements **EasyVista Service Manager** 8.1 8.195 **Freshservice** 8.9 8.91,223 Ease of Use **EasyVista Service Manager** 7.2 7.295 **Freshservice** 9.2 9.21,229 Ease of Setup **EasyVista Service Manager** 7.5 7.580 **Freshservice** 8.8 8.81,015 Ease of Admin **EasyVista Service Manager** 7.6 7.678 **Freshservice** 9.0 9.0986 Quality of Support **EasyVista Service Manager** 7.8 7.888 **Freshservice** 9.0 9.01,181 Has the product been a good partner in doing business? **EasyVista Service Manager** 8.2 8.273 **Freshservice** 9.0 9.0961 Product Direction (% positive) **EasyVista Service Manager** 7.9 7.988 **Freshservice** 9.4 9.41,201 **Features** ratings from reviews IT Service Management (ITSM) Tools 8.3 15 8.6 487 Service Desk 7.6 30 7.8 849 Customer Self-Service Not enough data 8.0 154 IT Alerting Not enough data 7.7 70 Incident Management Not enough data 8.2 370 Help Desk Not enough data 8.9 24 Enterprise IT Management Not enough data 8.2 364 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 6.2% Mid-Market(51-1000 emp.) 32.0% Enterprise(\> 1000 emp.) 61.9% Small-Business(50 or fewer emp.) 6.2% Mid-Market(51-1000 emp.) 32.0% Enterprise(\> 1000 emp.) 61.9% Small-Business(50 or fewer emp.) 17.5% Mid-Market(51-1000 emp.) 60.9% Enterprise(\> 1000 emp.) 21.6% Small-Business(50 or fewer emp.) 17.5% Mid-Market(51-1000 emp.) 60.9% Enterprise(\> 1000 emp.) 21.6% **Reviewers' Industry** [![EasyVista Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/66c6b691243382736e759bc1a7adf329/easyvista-service-manager.svg "EasyVista Service Manager")](https://www.g2.com/products/easyvista-service-manager/reviews) EasyVista Service Manager Higher Education 11.3% Information Technology and Services 11.3% Government Administration 8.2% Insurance 7.2% Hospital & Health Care 5.2% Other 56.7% [![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")](https://www.g2.com/products/freshservice/reviews) Freshservice Information Technology and Services 19.9% Computer Software 5.3% Construction 4.3% Hospital & Health Care 3.6% Education Management 3.4% Other 63.4% Alternatives **EasyVista Service Manager Alternatives** ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM") [ BMC Helix ITSM ](/products/bmc-software-bmc-helix-itsm/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) **Freshservice Alternatives** ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management") [ Atera ](/products/atera-it-management/reviews) ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") [ NinjaOne ](/products/ninjaone/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask") [ Autotask ](/products/autotask/reviews) ## EasyVista Service Manager vs Freshservice FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Freshservice vs EasyVista Service Manager? Freshservice stands out for its higher user satisfaction, ease of use, and automation capabilities compared to EasyVista Service Manager. | [Freshservice](https://www.g2.com/products/freshservice/reviews) | [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) | | --- | --- | | 4.6/5 (1351 reviews) | 4.0/5 (102 reviews) | | Mid-Market | Enterprise | | 8.8 | 7.5 | | 9.0 | 7.8 | | Ease of Use (158 all-time mentions) | Integrations (5 all-time mentions) | ### How do the pricing models of Freshservice and EasyVista Service Manager compare? Freshservice is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to EasyVista Service Manager. - **Freshservice:** In recent reviews, many highlight competitive pricing and strong ROI, though some note costs can rise with advanced features or more agents. - **EasyVista Service Manager:** Reviewers describe it as a more economical option than competitors, but mention that value is offset by limited reporting and a steeper learning curve. - **Switching reasons:** Reviewers cite Freshservice's ease of use and automation as key reasons for switching from other ITSM tools. ### What are the best alternatives to Freshservice and EasyVista Service Manager? The top 3 alternatives to Freshservice and EasyVista Service Manager are Jira Service Management, Vivantio, and NinjaOne. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | Pricing is competitive, but can increase with advanced features | Ease of Use (158 all-time mentions) | | [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) | 4.0/5 (102 reviews) | Enterprise | Described as economical, but limited reporting and learning curve noted | Integrations (5 all-time mentions) | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | โ€” | Integration with Atlassian ecosystem | | [Vivantio](https://www.g2.com/products/vivantio/reviews) | 4.3/5 (295 reviews) | Mid-Market | โ€” | Customizability and flexibility | | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5027 reviews) | Mid-Market | โ€” | High customer satisfaction and ease of use | ### Which IT Service Management (ITSM) Tools features should I prioritize when comparing Freshservice and EasyVista Service Manager? Buyers comparing Freshservice and EasyVista Service Manager should prioritize Ease of Use, Automation, Integrations, Customization, and Reporting. - **Ease of Use:** Freshservice: 9.2; EasyVista Service Manager: 7.2 - **Automation:** Freshservice: 75 all-time mentions; EasyVista Service Manager: automation cited in recent reviews - **Integrations:** Freshservice: 54 all-time mentions; EasyVista Service Manager: 5 all-time mentions - **Customization:** Freshservice: 42 all-time mentions; EasyVista Service Manager: customization cited in recent reviews - **Reporting:** Freshservice: reporting flexibility noted as a trade-off; EasyVista Service Manager: limited reporting capabilities cited in recent reviews ### What are the pros and cons of Freshservice vs EasyVista Service Manager? Freshservice's headline strength is ease of use and automation, while EasyVista Service Manager is noted for its integrations and flexibility. - **Freshservice strengths:** Ease of use (158 all-time mentions), automation (75), ticketing system (67), integrations (54), customization (42), asset management (47), intuitive UI (61), efficiency (48). - **Freshservice trade-offs:** Limited customization (33), learning curve (36), reporting flexibility noted as a trade-off, advanced features may require higher-tier plans. - **EasyVista Service Manager strengths:** Integrations (5 all-time mentions), flexibility (3), implementation ease (3), customizability (2), centralized management, automation cited in recent reviews. - **EasyVista Service Manager trade-offs:** Complex configuration and setup, limited reporting, confusing interface, steeper learning curve, some reviewers note outdated UI and slower performance under heavy load. ### Is Freshservice or EasyVista Service Manager better for small businesses? Freshservice is the better fit for small businesses, with a stronger presence in the mid-market and more positive small-business reviewer sentiment. - **Freshservice:** Largest segment is Mid-Market; reviewers consistently highlight ease of use, fast onboarding, and intuitive setup as advantages for smaller teams. - **EasyVista Service Manager:** Largest segment is Enterprise; reviewers note a steeper learning curve and more complex configuration, making it less suited for small-business needs. ### Which IT Service Management (ITSM) Tools platform has better integrations? Freshservice is favored by reviewers for integrations, with significantly more mentions and third-party tool support than EasyVista Service Manager. - **Freshservice:** 54 all-time mentions for integrations; more than 1,100 G2 reviews mention its Slack integration, with additional frequent mentions of Freshdesk and Jira. - **EasyVista Service Manager:** Integrations cited in 5 all-time mentions, with reviewers noting integration options but less frequency and detail on specific third-party tools. ### How do Freshservice and EasyVista Service Manager compare on customer support? Freshservice outperforms EasyVista Service Manager on Quality of Support by a material margin, with a 9.0 vs 7.8 score. - **Freshservice:** Reviewers consistently praise responsive, helpful, and consistent support, with 7.0/7.0 scores in recent reviews and positive sentiment around onboarding and ongoing assistance. - **EasyVista Service Manager:** Support is described as generally good, but some reviewers note slow response times and difficulty conveying issues, with scores ranging from 7.0 to as low as 1.0 in isolated cases. ### Which is easier to implement, Freshservice or EasyVista Service Manager? Freshservice is easier to implement than EasyVista Service Manager, with a higher Ease of Setup score (8.8 vs 7.5) and more positive reviewer sentiment. - **Freshservice:** Reviewers highlight quick onboarding, intuitive setup, and minimal training required, with many citing setup times of under two weeks and ease of configuration for small teams. - **EasyVista Service Manager:** Reviewers note that while implementation can be straightforward with support, the initial setup is more complex, often requiring consultancy and a steeper learning curve, especially for advanced features. ### Which product has better Automation? Freshservice is the stronger platform for Automation, with higher reviewer satisfaction and significantly more mentions of automation capabilities. - **Freshservice:** Automation cited in 75 all-time mentions, with reviewers praising workflow automation, AI-driven ticket routing, and time-saving features. - **EasyVista Service Manager:** Automation is cited in recent reviews, with reviewers noting process automation and workflow standardization, but with fewer all-time mentions and less emphasis on advanced automation features.