# EasyVista Service Manager vs Freshservice Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in user satisfaction, boasting a significantly higher overall rating compared to EasyVista Service Manager. Users appreciate its intuitive interface and features like ticket categories and SLAs, which enhance organization and time management.
- **Users say** that Freshservice offers a smoother implementation experience, with many highlighting the clear documentation and onboarding process that makes setting up a professional help desk straightforward. In contrast, while EasyVista is noted for its fast implementation, some users find it less user-friendly during the initial setup.
- **Reviewers mention** that Freshservice provides superior support quality, with a score reflecting its responsiveness and helpfulness. Users have praised the integration capabilities with existing systems, which streamline workflows. EasyVista, while also offering solid support, has received mixed feedback regarding its responsiveness.
- **According to verified reviews** , Freshservice shines in ease of use, with users frequently noting its user-friendly design that simplifies daily tasks. EasyVista, while functional, has been critiqued for a steeper learning curve, particularly for new users navigating its complex ITIL workflows.
- **G2 reviewers highlight** Freshservice's robust ticketing system, which allows for efficient ticket prioritization and notifications. Users have found these features crucial for managing high volumes of requests. EasyVista's ticketing capabilities are effective but are often described as requiring more clicks to manage effectively.
- **Users report** that Freshservice's analytics and reporting features are particularly beneficial for monitoring performance and making data-driven decisions. In contrast, while EasyVista offers reporting tools, some users feel they lack the depth and ease of use found in Freshservice's offerings.



---
## Frequently Asked Questions

### What is the difference between Freshservice vs EasyVista Service Manager?

Freshservice stands out for its higher user satisfaction, ease of use, and automation capabilities compared to EasyVista Service Manager.

| [Freshservice](https://www.g2.com/products/freshservice/reviews) | [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) |
| --- | --- |
| 4.6/5 (1351 reviews) | 4.0/5 (102 reviews) |
| Mid-Market | Enterprise |
| 8.8 | 7.5 |
| 9.0 | 7.8 |
| Ease of Use (158 all-time mentions) | Integrations (5 all-time mentions) |



### How do the pricing models of Freshservice and EasyVista Service Manager compare?

Freshservice is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to EasyVista Service Manager.

- **Freshservice:** In recent reviews, many highlight competitive pricing and strong ROI, though some note costs can rise with advanced features or more agents.
- **EasyVista Service Manager:** Reviewers describe it as a more economical option than competitors, but mention that value is offset by limited reporting and a steeper learning curve.
- **Switching reasons:** Reviewers cite Freshservice's ease of use and automation as key reasons for switching from other ITSM tools.



### What are the best alternatives to Freshservice and EasyVista Service Manager?

The top 3 alternatives to Freshservice and EasyVista Service Manager are Jira Service Management, Vivantio, and NinjaOne.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | Pricing is competitive, but can increase with advanced features | Ease of Use (158 all-time mentions) |
| [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) | 4.0/5 (102 reviews) | Enterprise | Described as economical, but limited reporting and learning curve noted | Integrations (5 all-time mentions) |
| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | Integration with Atlassian ecosystem |
| [Vivantio](https://www.g2.com/products/vivantio/reviews) | 4.3/5 (295 reviews) | Mid-Market | — | Customizability and flexibility |
| [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5027 reviews) | Mid-Market | — | High customer satisfaction and ease of use |



### Which IT Service Management (ITSM) Tools features should I prioritize when comparing Freshservice and EasyVista Service Manager?

Buyers comparing Freshservice and EasyVista Service Manager should prioritize Ease of Use, Automation, Integrations, Customization, and Reporting.

- **Ease of Use:** Freshservice: 9.2; EasyVista Service Manager: 7.2
- **Automation:** Freshservice: 75 all-time mentions; EasyVista Service Manager: automation cited in recent reviews
- **Integrations:** Freshservice: 54 all-time mentions; EasyVista Service Manager: 5 all-time mentions
- **Customization:** Freshservice: 42 all-time mentions; EasyVista Service Manager: customization cited in recent reviews
- **Reporting:** Freshservice: reporting flexibility noted as a trade-off; EasyVista Service Manager: limited reporting capabilities cited in recent reviews



### What are the pros and cons of Freshservice vs EasyVista Service Manager?

Freshservice's headline strength is ease of use and automation, while EasyVista Service Manager is noted for its integrations and flexibility.

- **Freshservice strengths:** Ease of use (158 all-time mentions), automation (75), ticketing system (67), integrations (54), customization (42), asset management (47), intuitive UI (61), efficiency (48).
- **Freshservice trade-offs:** Limited customization (33), learning curve (36), reporting flexibility noted as a trade-off, advanced features may require higher-tier plans.
- **EasyVista Service Manager strengths:** Integrations (5 all-time mentions), flexibility (3), implementation ease (3), customizability (2), centralized management, automation cited in recent reviews.
- **EasyVista Service Manager trade-offs:** Complex configuration and setup, limited reporting, confusing interface, steeper learning curve, some reviewers note outdated UI and slower performance under heavy load.



### Is Freshservice or EasyVista Service Manager better for small businesses?

Freshservice is the better fit for small businesses, with a stronger presence in the mid-market and more positive small-business reviewer sentiment.

- **Freshservice:** Largest segment is Mid-Market; reviewers consistently highlight ease of use, fast onboarding, and intuitive setup as advantages for smaller teams.
- **EasyVista Service Manager:** Largest segment is Enterprise; reviewers note a steeper learning curve and more complex configuration, making it less suited for small-business needs.



### Which IT Service Management (ITSM) Tools platform has better integrations?

Freshservice is favored by reviewers for integrations, with significantly more mentions and third-party tool support than EasyVista Service Manager.

- **Freshservice:** 54 all-time mentions for integrations; more than 1,100 G2 reviews mention its Slack integration, with additional frequent mentions of Freshdesk and Jira.
- **EasyVista Service Manager:** Integrations cited in 5 all-time mentions, with reviewers noting integration options but less frequency and detail on specific third-party tools.



### How do Freshservice and EasyVista Service Manager compare on customer support?

Freshservice outperforms EasyVista Service Manager on Quality of Support by a material margin, with a 9.0 vs 7.8 score.

- **Freshservice:** Reviewers consistently praise responsive, helpful, and consistent support, with 7.0/7.0 scores in recent reviews and positive sentiment around onboarding and ongoing assistance.
- **EasyVista Service Manager:** Support is described as generally good, but some reviewers note slow response times and difficulty conveying issues, with scores ranging from 7.0 to as low as 1.0 in isolated cases.



### Which is easier to implement, Freshservice or EasyVista Service Manager?

Freshservice is easier to implement than EasyVista Service Manager, with a higher Ease of Setup score (8.8 vs 7.5) and more positive reviewer sentiment.

- **Freshservice:** Reviewers highlight quick onboarding, intuitive setup, and minimal training required, with many citing setup times of under two weeks and ease of configuration for small teams.
- **EasyVista Service Manager:** Reviewers note that while implementation can be straightforward with support, the initial setup is more complex, often requiring consultancy and a steeper learning curve, especially for advanced features.



### Which product has better Automation?

Freshservice is the stronger platform for Automation, with higher reviewer satisfaction and significantly more mentions of automation capabilities.

- **Freshservice:** Automation cited in 75 all-time mentions, with reviewers praising workflow automation, AI-driven ticket routing, and time-saving features.
- **EasyVista Service Manager:** Automation is cited in recent reviews, with reviewers noting process automation and workflow standardization, but with fewer all-time mentions and less emphasis on advanced automation features.



| | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 102 | 1,355 | 
| **Largest Market Segment** | Enterprise (61.9% of reviews) | Mid-Market (61.6% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 | 

---
## Top Pros & Cons

### EasyVista Service Manager

Pros:
- Integrations (5 reviews)
- Ease of Use (3 reviews)

Cons:
- Complex Configuration (1 reviews)
- Complexity (1 reviews)

### Freshservice

Pros:
- Ease of Use (158 reviews)
- Features (89 reviews)

Cons:
- Missing Features (54 reviews)
- Limited Features (42 reviews)

---
## Ratings Comparison
| Rating | EasyVista Service Manager | Freshservice | 
|---|---|---|
  | **Meets Requirements** | 8.1 (95 reviews) | 8.9 (1199 reviews) | 
  | **Ease of Use** | 7.2 (95 reviews) | 9.2 (1204 reviews) | 
  | **Ease of Setup** | 7.5 (80 reviews) | 8.8 (990 reviews) | 
  | **Ease of Admin** | 7.6 (78 reviews) | 9.0 (971 reviews) | 
  | **Quality of Support** | 7.8 (88 reviews) | 9.0 (1158 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (73 reviews) | 9.0 (946 reviews) | 
  | **Product Direction (% positive)** | 7.9 (88 reviews) | 9.5 (1179 reviews) | 

---
## Pricing

### EasyVista Service Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Configuration Management

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Additional Functionality

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Widgets** | Not enough data | Not enough data | 
| **Impact Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **License Management** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Request Assignment** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Data Mapping** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Relationship Mapping** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Data Aggregation and Publishing** | Not enough data | Not enough data | 
| **Cost Tracking** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Lifecycle Management** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Configuration Automation** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **IT Cost Management** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 
| **Sarbanes-Oxley Compliance** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | 8.9/10 | 8 |

#### Ticket and Case Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.7 (5 reviews) | 
| **Ticket response user experience** | Not enough data | 7.7 (5 reviews) | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | 9.7 (5 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | 9.3 (5 reviews) | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.7 (5 reviews) | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.0 (5 reviews) | 
| **Third-Party Integrations** | Not enough data | 9.3 (5 reviews) | 
| **Reporting** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | 8.7 (5 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | 8.3/10 | 15 |
| **Freshservice** | 8.5/10 | 463 |

#### Administration

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Change Management** | 9.2 (12 reviews) ✓ Verified | 8.6 (321 reviews) ✓ Verified | 
| **Asset Management** | 9.0 (12 reviews) ✓ Verified | 8.4 (349 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.2 (13 reviews) ✓ Verified | 8.3 (379 reviews) ✓ Verified | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | 9.3 (5 reviews) | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | 9.5 (7 reviews) | 
| **Workflow Management** | Not enough data | 9.4 (6 reviews) | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Help Desk** | 8.7 (14 reviews) ✓ Verified | 9.4 (413 reviews) ✓ Verified | 
| **Incident Reports** | 8.7 (13 reviews) ✓ Verified | 9.1 (374 reviews) ✓ Verified | 
| **Process Workflow** | 9.0 (13 reviews) ✓ Verified | 8.8 (371 reviews) ✓ Verified | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Reporting** | 7.6 (14 reviews) ✓ Verified | 8.5 (317 reviews) ✓ Verified | 
| **Administration Console** | 7.8 (13 reviews) ✓ Verified | 8.9 (318 reviews) ✓ Verified | 
| **Access Management** | 7.9 (13 reviews) ✓ Verified | 8.8 (280 reviews) ✓ Verified | 
| **Asset Management** | 8.3 (14 reviews) ✓ Verified | 8.5 (289 reviews) ✓ Verified | 
| **Policy Dictation** | 7.9 (12 reviews) ✓ Verified | 8.1 (226 reviews) ✓ Verified | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Ticketing System** | 8.8 (12 reviews) ✓ Verified | 9.5 (346 reviews) ✓ Verified | 
| **Performance Logging** | 7.7 (10 reviews) ✓ Verified | 8.7 (267 reviews) ✓ Verified | 
| **Alerting** | 7.6 (11 reviews) ✓ Verified | 8.7 (265 reviews) ✓ Verified | 
| **Automation** | 8.2 (12 reviews) ✓ Verified | 8.8 (314 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (5 reviews) | 7.5 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (6 reviews) | 
| **Cross-system Integration** | 8.7 (5 reviews) | 8.6 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (6 reviews) | 
| **Proactive Assistance** | 7.7 (5 reviews) | 7.9 (7 reviews) | 
| **Decision Making** | 8.7 (5 reviews) | 7.6 (7 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | 9.3 (5 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | 8.2/10 | 368 |

#### Monitoring

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.3 (265 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 8.6 (301 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.8 (318 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 6.0 (24 reviews) | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Management Tools

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.1 (339 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.9 (329 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.5 (293 reviews) ✓ Verified | 

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (135 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (134 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Safety Incident Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **OSHA Compliance** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Communications Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Incident Reporting** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 
| **Investigation Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 

### Enterprise Monitoring

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Functionality

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Diverse Systems Monitoring** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Observability** | Not enough data | Not enough data | 
| **AI/ML Integration** | Not enough data | Not enough data | 

#### Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Single Pane of Glass** | Not enough data | Not enough data | 
| **Dashboards and Visualization** | Not enough data | Not enough data | 
| **Performance Baselines** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Monitoring

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Asset Inventory

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Requisition Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Maintenance Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Cost Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | 7.9/10 | 153 |

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (75 reviews) | 

#### Self-Service Experience

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (139 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (133 reviews) | 
| **Community Forums** | Not enough data | 7.1 (112 reviews) | 
| **Mobile Optimization** | Not enough data | 7.6 (114 reviews) | 
| **Personalization** | Not enough data | 8.2 (133 reviews) | 

#### Self-Service Platform

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Branding** | Not enough data | 8.5 (134 reviews) | 
| **Automation** | Not enough data | 8.7 (139 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.0 (107 reviews) | 
| **Integrations** | Not enough data | 8.0 (129 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | 7.7/10 | 70 |

#### Generative AI

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (69 reviews) | 

#### Agentic AI - IT Alerting

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | 7.6/10 | 30 |
| **Freshservice** | 7.8/10 | 847 |

#### Incident Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Automate Ticket Routing** | 7.9 (26 reviews) | 9.1 (736 reviews) | 
| **Ticket Prioritization** | 7.2 (26 reviews) | 8.9 (736 reviews) | 
| **Ticket Notifications** | 7.4 (25 reviews) | 9.0 (795 reviews) | 
| **Knowledge Base** | 6.3 (21 reviews) | 8.6 (728 reviews) | 
| **Knowledge Base/Ticket Integration** | 6.1 (16 reviews) | 8.6 (695 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Dashboards** | 6.3 (24 reviews) | 8.6 (774 reviews) | 
| **Time Tracking** | 6.7 (20 reviews) | 8.2 (639 reviews) | 
| **Surveys** | 7.7 (13 reviews) | 8.2 (615 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Mobile** | 6.1 (15 reviews) | 8.4 (700 reviews) | 
| **Self Service** | 7.8 (20 reviews) | 8.9 (727 reviews) | 
| **Active Directory** | 7.9 (20 reviews) | 8.5 (549 reviews) | 
| **Multi-Channel Access** | 8.0 (15 reviews) | 8.6 (561 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (6 reviews) | 
| **Multi-step Planning** | 8.9 (6 reviews) | 6.4 (6 reviews) | 
| **Cross-system Integration** | 9.3 (7 reviews) | 6.7 (6 reviews) | 
| **Adaptive Learning** | 8.9 (6 reviews) | 6.4 (7 reviews) | 
| **Natural Language Interaction** | 7.3 (5 reviews) | 6.9 (6 reviews) | 
| **Proactive Assistance** | 8.7 (5 reviews) | 5.8 (6 reviews) | 
| **Decision Making** | 8.6 (6 reviews) | 5.8 (6 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **EasyVista Service Manager** | N/A | N/A |
| **Freshservice** | 8.2/10 | 364 |

#### Analysis

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Threat Detection** | Not enough data | 7.5 (173 reviews) | 

#### Platform

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 8.3 (232 reviews) | 
| **Remote Access** | Not enough data | 8.2 (212 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.7 (255 reviews) | 
| **Asset Tracking** | Not enough data | 8.4 (283 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.7 (315 reviews) | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Security

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 7.8 (178 reviews) | 
| **Patch Management** | Not enough data | 7.0 (107 reviews) | 
| **Disaster Recovery** | Not enough data | 7.5 (166 reviews) | 
| **Service Management** | Not enough data | 8.9 (283 reviews) | 
| **Workflow Management** | Not enough data | 8.8 (286 reviews) | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **License Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IT Reporting** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to EasyVista Service Manager (1):** [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring)

**Unique to Freshservice (7):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | EasyVista Service Manager | Freshservice | 
|---|---|---|
| **Small-Business** | 6.2% | 17.7% | 
| **Mid-Market** | 32.0% | 61.6% | 
| **Enterprise** | 61.9% | 20.7% | 

### By Industry

#### EasyVista Service Manager

- **Higher Education:** 11.3%
- **Information Technology and Services:** 11.3%
- **Government Administration:** 8.2%
- **Insurance:** 7.2%
- **Hospital & Health Care:** 5.2%
- **Pharmaceuticals:** 4.1%
- **Retail:** 3.1%
- **Banking:** 2.1%
- **Commercial Real Estate:** 2.1%
- **Defense & Space:** 2.1%
- **Other:** 43.3%

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.4%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.5%
- **Education Management:** 3.5%
- **Financial Services:** 3.3%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.3%
- **Marketing and Advertising:** 1.9%
- **Other:** 50.1%

---
## Alternatives

### Alternatives to EasyVista Service Manager

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1982 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Ivanti ITSM](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) — 4.0/5 stars (295 reviews)
- [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews)

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5036 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1982 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1260 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7074 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (972 reviews)

---
## Top Discussions

### EasyVista Service Manager

No discussions available for this product.

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 4 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/easyvista-service-manager-vs-freshservice)