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Compare BMC Helix ITSM and EasyVista Service Manager 
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At a Glance
Market Segments
Enterprise (75.5% of reviews)
Enterprise (61.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMEasyVista Service Manager
Star Rating
(96)3.9 out of 5
Market Segments
Enterprise (61.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about EasyVista Service ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC Helix ITSM excels in its ticketing system, achieving a score of 9.8, which reviewers mention provides a seamless experience for managing incidents and requests. In contrast, EasyVista Service Manager's ticket prioritization feature scored lower at 6.2, indicating potential challenges in effectively managing ticket urgency.
- Reviewers mention that BMC Helix ITSM's reporting capabilities are robust, with a score of 9.4, allowing for detailed analytics and insights. EasyVista Service Manager, however, received a lower score of 4.5 for its dashboards, suggesting that users may find it less effective for visualizing data and tracking performance.
- G2 users highlight BMC Helix ITSM's strong asset management features, scoring 8.8, which reviewers say helps organizations maintain control over their IT assets efficiently. EasyVista Service Manager also scored 8.8 in this area, but users report that the overall integration with other functionalities is less intuitive.
- Users on G2 appreciate BMC Helix ITSM's automation capabilities, scoring 9.2, which reviewers mention significantly reduces manual workload through features like automated ticket routing. In comparison, EasyVista Service Manager's automation features did not receive the same level of praise, indicating room for improvement.
- Reviewers mention that BMC Helix ITSM's knowledge base integration with ticketing scored 7.9, which users say enhances the support experience by providing quick access to relevant information. EasyVista Service Manager's knowledge base integration scored lower at 4.1, suggesting that users may struggle to find necessary resources efficiently.
- Users report that BMC Helix ITSM's mobile access scored 6.6, which is better than EasyVista Service Manager's 4.0, indicating that BMC provides a more user-friendly mobile experience for managing IT services on the go, a critical feature for many organizations today.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableEasyVista Service Manager
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableEasyVista Service Manager
No trial information availableRatings
Meets Requirements
8.0
242
8.0
89
Ease of Use
7.2
245
7.0
89
Ease of Setup
6.9
84
7.3
74
Ease of Admin
7.1
82
7.6
77
Quality of Support
7.5
211
7.6
82
Has the product been a good partner in doing business?
7.9
76
8.1
72
Product Direction (% positive)
6.1
241
7.8
84
Features by Category
Administration
8.8
15
|
Verified
9.1
11
|
Verified
8.8
16
|
Verified
8.9
11
|
Verified
9.4
15
|
Verified
7.9
11
|
Verified
Service Desk
9.2
18
|
Verified
8.5
12
|
Verified
9.3
18
|
Verified
8.6
12
|
Verified
9.1
16
|
Verified
8.9
12
|
Verified
Management
9.4
8
|
Verified
7.2
12
|
Verified
7.9
7
|
Verified
7.6
12
|
Verified
8.5
8
|
Verified
7.8
12
|
Verified
8.8
8
|
Verified
8.1
12
|
Verified
7.7
8
|
Verified
7.7
11
|
Verified
Functionality
9.8
8
|
Verified
8.8
12
|
Verified
8.5
8
|
Verified
7.7
10
|
Verified
9.2
8
|
Verified
7.3
10
|
Verified
9.2
8
|
Verified
8.0
11
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
7.6
22
8.6
102
6.9
23
8.3
103
7.0
22
7.9
84
6.0
19
7.9
86
5.9
15
Reporting
7.9
89
5.6
20
7.9
86
6.4
18
Feature Not Available
7.7
13
Access & Usability
6.6
54
5.8
14
7.8
84
7.6
19
7.9
76
7.7
18
7.7
61
7.5
12
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Categories
Categories
Shared Categories
BMC Helix ITSM and EasyVista Service Manager are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix ITSM has no unique categories
EasyVista Service Manager is categorized as Enterprise Monitoring
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
EasyVista Service Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.7%
Telecommunications
8.9%
Hospital & Health Care
6.7%
Computer Software
6.3%
Higher Education
3.7%
Other
40.7%
Higher Education
12.1%
Information Technology and Services
9.9%
Insurance
7.7%
Government Administration
7.7%
Hospital & Health Care
5.5%
Other
57.1%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
EasyVista Service Manager has no discussions with answers
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