Link copied to clipboard # BMC Helix ITSM vs EasyVista Service Manager Comparison - What are their main differences? Share [ Export ](/compare/bmc-software-bmc-helix-itsm/easyvista-service-manager/export.csv) BMC Helix ITSMEasyVista Service Manager[+ Add Product](#) Pricing **BMC Helix ITSM** No pricing available **EasyVista Service Manager** No pricing available **Pricing Insights** from reviews Time to Implement **BMC Helix ITSM** 5 months Based on 10 responses **EasyVista Service Manager** 4 monthsFaster Based on 24 responses Return on Investment **BMC Helix ITSM** 25 months Based on 7 responses **EasyVista Service Manager** 17 months8 months sooner Based on 10 responses Perceived Cost **BMC Helix ITSM** $$$$$ **EasyVista Service Manager** $$$$$ Average Discount **BMC Helix ITSM** 19%1% more **EasyVista Service Manager** 18% ![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM") ![EasyVista Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/66c6b691243382736e759bc1a7adf329/easyvista-service-manager.svg "EasyVista Service Manager") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **BMC Helix ITSM** [ Ease of Use (5) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bsentiment_snippet%5D=2094759&qs=pros-and-cons#reviews)[ Ticket Management (4) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bsentiment_snippet%5D=1341017&qs=pros-and-cons#reviews)[ Bugs (1) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bsentiment_snippet%5D=2499007&qs=pros-and-cons#reviews)[ Complexity (1) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bsentiment_snippet%5D=2499008&qs=pros-and-cons#reviews) **EasyVista Service Manager** [ Integrations (5) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2076637&qs=pros-and-cons#reviews)[ Ease of Use (3) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2051923&qs=pros-and-cons#reviews)[ Complex Configuration (1) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2454436&qs=pros-and-cons#reviews)[ Complexity (1) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2291264&qs=pros-and-cons#reviews) Integrations **BMC Helix ITSM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ View all ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/integrations) **EasyVista Service Manager** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b00e507e44754cbb21d7618478c06ee8/redmine.png "Product Avatar Image") Redmine ](https://www.g2.com/products/redmine/reviews)[ View all ](https://www.g2.com/products/easyvista-service-manager/integrations) Screenshots **BMC Helix ITSM** No screenshot available **EasyVista Service Manager** ![EasyVista Service Manager screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/76083/kpi-2.png) **Ratings** from reviews Meets Requirements **BMC Helix ITSM** 8.0 8.0252 **EasyVista Service Manager** 8.1 8.195 Ease of Use **BMC Helix ITSM** 7.2 7.2255 **EasyVista Service Manager** 7.2 7.295 Ease of Setup **BMC Helix ITSM** 7.1 7.195 **EasyVista Service Manager** 7.5 7.580 Ease of Admin **BMC Helix ITSM** 7.2 7.284 **EasyVista Service Manager** 7.6 7.678 Quality of Support **BMC Helix ITSM** 7.5 7.5221 **EasyVista Service Manager** 7.8 7.888 Has the product been a good partner in doing business? **BMC Helix ITSM** 7.9 7.978 **EasyVista Service Manager** 8.2 8.273 Product Direction (% positive) **BMC Helix ITSM** 6.1 6.1251 **EasyVista Service Manager** 7.9 7.988 **Features** ratings from reviews IT Service Management (ITSM) Tools 8.7 35 8.3 15 Service Desk 7.8 115 7.6 30 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 5.0% Mid-Market(51-1000 emp.) 20.9% Enterprise(\> 1000 emp.) 74.1% Small-Business(50 or fewer emp.) 5.0% Mid-Market(51-1000 emp.) 20.9% Enterprise(\> 1000 emp.) 74.1% Small-Business(50 or fewer emp.) 6.2% Mid-Market(51-1000 emp.) 32.0% Enterprise(\> 1000 emp.) 61.9% Small-Business(50 or fewer emp.) 6.2% Mid-Market(51-1000 emp.) 32.0% Enterprise(\> 1000 emp.) 61.9% **Reviewers' Industry** [![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM")](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) BMC Helix ITSM Information Technology and Services 34.6% Telecommunications 8.6% Hospital & Health Care 6.8% Computer Software 6.1% Higher Education 3.6% Other 40.4% [![EasyVista Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/66c6b691243382736e759bc1a7adf329/easyvista-service-manager.svg "EasyVista Service Manager")](https://www.g2.com/products/easyvista-service-manager/reviews) EasyVista Service Manager Higher Education 11.3% Information Technology and Services 11.3% Government Administration 8.2% Insurance 7.2% Hospital & Health Care 5.2% Other 56.7% Alternatives **BMC Helix ITSM Alternatives** ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) **EasyVista Service Manager Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ## BMC Helix ITSM vs EasyVista Service Manager FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between BMC Helix ITSM vs EasyVista Service Manager? EasyVista Service Manager stands out for higher reviewer satisfaction and ease of setup compared to BMC Helix ITSM, which is noted for its enterprise-grade functionality but more complex configuration. | [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) | [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) | | --- | --- | | 3.7/5 (297 reviews) | 4.0/5 (102 reviews) | | Enterprise | Enterprise | | 7.0 | 7.5 | | 7.5 | 7.8 | | Ease of Use (5 all-time mentions) | Integrations (5 all-time mentions) | ### How do the pricing models of BMC Helix ITSM and EasyVista Service Manager compare? EasyVista Service Manager is rated higher for value, with reviewers expressing greater satisfaction with its cost-effectiveness compared to BMC Helix ITSM. - **BMC Helix ITSM:** Reviewers note that the platform is expensive compared to other ITSM tools, with some citing increased costs as a reason for discontinuing use. - **EasyVista Service Manager:** Reviewers highlight its strong cost/benefit ratio and describe it as a more economical option than competitors. - **Switching reasons:** Reviewers mention switching to EasyVista Service Manager for better value and lower operational costs. ### What are the best alternatives to BMC Helix ITSM and EasyVista Service Manager? The top three alternatives to BMC Helix ITSM and EasyVista Service Manager are Freshservice, ServiceNow IT Service Management, and Jira Service Management. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) | 3.7/5 (297 reviews) | Enterprise | Expensive compared to other ITSM tools | Ease of Use (5 all-time mentions) | | [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) | 4.0/5 (102 reviews) | Enterprise | More economical option than competitors | Integrations (5 all-time mentions) | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | — | | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | — | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — | ### Which IT Service Management (ITSM) Tools features should I prioritize when comparing BMC Helix ITSM and EasyVista Service Manager? Buyers should prioritize automation, integrations, ease of setup, reporting, and change management when comparing BMC Helix ITSM and EasyVista Service Manager. - **Automation:** EasyVista Service Manager offers Automate Ticket Routing, a feature not present in BMC Helix ITSM. - **Integrations:** Integrations are a top-cited strength for EasyVista Service Manager (5 all-time mentions), while BMC Helix ITSM has fewer recent integration mentions. - **Ease of Setup:** EasyVista Service Manager scores 7.5, BMC Helix ITSM scores 7.0. - **Reporting:** BMC Helix ITSM is noted for dashboard customization and reporting (1 all-time mention each), while EasyVista Service Manager reviewers mention the need for external tools for deeper analytics. - **Change Management:** Both products are frequently cited for change management capabilities in recent reviews. ### What are the pros and cons of BMC Helix ITSM vs EasyVista Service Manager? BMC Helix ITSM's headline strength is enterprise-grade functionality, while EasyVista Service Manager is most praised for its integrations and ease of use. - **BMC Helix ITSM strengths:** Enterprise-grade functionality, ease of use (5 all-time mentions), ticket management (4 all-time mentions), navigation ease (2 all-time mentions), dashboard customization, management efficiency, reporting, and task management. - **BMC Helix ITSM trade-offs:** Complexity in configuration and customization, dated user interface, higher cost, and integration issues. - **EasyVista Service Manager strengths:** Integrations (5 all-time mentions), flexibility (3 all-time mentions), ease of use (3 all-time mentions), implementation ease (3 all-time mentions), customer support (2 all-time mentions), customizability, centralized management, comprehensive coverage, configuration ease, deployment ease, documentation, and feature richness. - **EasyVista Service Manager trade-offs:** Complex configuration and setup, less intuitive reporting, and a user interface that some reviewers find confusing. ### Is BMC Helix ITSM or EasyVista Service Manager better for small businesses? EasyVista Service Manager is the better fit for small businesses, with reviewers highlighting its adaptability and ease of implementation. - **BMC Helix ITSM:** Largest segment is Enterprise; reviewers note it is more suited for large organizations and may be overkill for SMBs. - **EasyVista Service Manager:** Largest segment is Enterprise, but recent reviews highlight its adaptability for both small and large businesses, with ease of deployment and configuration cited as benefits. ### Which IT Service Management (ITSM) Tools platform has better integrations? EasyVista Service Manager is favored by reviewers for integrations, with more frequent and positive mentions than BMC Helix ITSM. - **BMC Helix ITSM:** Reviewers mention integrations with monitoring tools and Active Directory, but with fewer recent mentions and some complexity noted. - **EasyVista Service Manager:** Integrations are cited as a top strength (5 all-time mentions), with reviewers highlighting connectors, integration with third-party applications, and ease of integration as key benefits. ### How do BMC Helix ITSM and EasyVista Service Manager compare on customer support? EasyVista Service Manager scores higher on Quality of Support, with a 0.3-point lead over BMC Helix ITSM, indicating a material difference in reviewer satisfaction. - **BMC Helix ITSM:** Reviewers describe support as generally responsive and knowledgeable, but some note slow response times and challenges with complex issues. - **EasyVista Service Manager:** Reviewers consistently praise customer support, citing helpful resources, responsive assistance, and positive experiences with onboarding and troubleshooting. ### Which is easier to implement, BMC Helix ITSM or EasyVista Service Manager? EasyVista Service Manager is rated higher for Ease of Setup, with a 0.5-point advantage over BMC Helix ITSM, indicating a smoother implementation experience. - **BMC Helix ITSM:** Reviewers frequently mention complex setup and configuration, requiring significant time and expertise, especially for customization. - **EasyVista Service Manager:** Reviewers highlight fast implementation, adaptability, and minimal disruption to daily work, with many citing straightforward onboarding and configuration. ### Which product has better Change Management? Both BMC Helix ITSM and EasyVista Service Manager are frequently cited for strong Change Management capabilities in recent reviews. - **BMC Helix ITSM:** Change management is highlighted as a mature and robust feature, with reviewers noting its alignment with ITIL best practices and positive impact on process standardization. - **EasyVista Service Manager:** Change management is cited as a core strength, with reviewers praising its automation, visibility, and ability to manage change requests and CMDB effectively. ## BMC Helix ITSM vs EasyVista Service Manager When assessing the two solutions, reviewers found them equally easy to use. However, EasyVista Service Manager is easier to set up and administer. Reviewers also preferred doing business with EasyVista Service Manager overall. - Reviewers felt that EasyVista Service Manager meets the needs of their business better than BMC Helix ITSM. - When comparing quality of ongoing product support, reviewers felt that EasyVista Service Manager is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of EasyVista Service Manager over BMC Helix ITSM.