# BMC Helix ITSM vs EasyVista Service Manager Comparison

---
## Frequently Asked Questions

### What is the difference between BMC Helix ITSM vs EasyVista Service Manager?

EasyVista Service Manager stands out for higher reviewer satisfaction and ease of setup compared to BMC Helix ITSM, which is noted for its enterprise-grade functionality but more complex configuration.

| [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) | [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) |
| --- | --- |
| 3.7/5 (297 reviews) | 4.0/5 (102 reviews) |
| Enterprise | Enterprise |
| 7.0 | 7.5 |
| 7.5 | 7.8 |
| Ease of Use (5 all-time mentions) | Integrations (5 all-time mentions) |



### How do the pricing models of BMC Helix ITSM and EasyVista Service Manager compare?

EasyVista Service Manager is rated higher for value, with reviewers expressing greater satisfaction with its cost-effectiveness compared to BMC Helix ITSM.

- **BMC Helix ITSM:** Reviewers note that the platform is expensive compared to other ITSM tools, with some citing increased costs as a reason for discontinuing use.
- **EasyVista Service Manager:** Reviewers highlight its strong cost/benefit ratio and describe it as a more economical option than competitors.
- **Switching reasons:** Reviewers mention switching to EasyVista Service Manager for better value and lower operational costs.



### What are the best alternatives to BMC Helix ITSM and EasyVista Service Manager?

The top three alternatives to BMC Helix ITSM and EasyVista Service Manager are Freshservice, ServiceNow IT Service Management, and Jira Service Management.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) | 3.7/5 (297 reviews) | Enterprise | Expensive compared to other ITSM tools | Ease of Use (5 all-time mentions) |
| [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) | 4.0/5 (102 reviews) | Enterprise | More economical option than competitors | Integrations (5 all-time mentions) |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | — |
| [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | — |
| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — |



### Which IT Service Management (ITSM) Tools features should I prioritize when comparing BMC Helix ITSM and EasyVista Service Manager?

Buyers should prioritize automation, integrations, ease of setup, reporting, and change management when comparing BMC Helix ITSM and EasyVista Service Manager.

- **Automation:** EasyVista Service Manager offers Automate Ticket Routing, a feature not present in BMC Helix ITSM.
- **Integrations:** Integrations are a top-cited strength for EasyVista Service Manager (5 all-time mentions), while BMC Helix ITSM has fewer recent integration mentions.
- **Ease of Setup:** EasyVista Service Manager scores 7.5, BMC Helix ITSM scores 7.0.
- **Reporting:** BMC Helix ITSM is noted for dashboard customization and reporting (1 all-time mention each), while EasyVista Service Manager reviewers mention the need for external tools for deeper analytics.
- **Change Management:** Both products are frequently cited for change management capabilities in recent reviews.



### What are the pros and cons of BMC Helix ITSM vs EasyVista Service Manager?

BMC Helix ITSM's headline strength is enterprise-grade functionality, while EasyVista Service Manager is most praised for its integrations and ease of use.

- **BMC Helix ITSM strengths:** Enterprise-grade functionality, ease of use (5 all-time mentions), ticket management (4 all-time mentions), navigation ease (2 all-time mentions), dashboard customization, management efficiency, reporting, and task management.
- **BMC Helix ITSM trade-offs:** Complexity in configuration and customization, dated user interface, higher cost, and integration issues.
- **EasyVista Service Manager strengths:** Integrations (5 all-time mentions), flexibility (3 all-time mentions), ease of use (3 all-time mentions), implementation ease (3 all-time mentions), customer support (2 all-time mentions), customizability, centralized management, comprehensive coverage, configuration ease, deployment ease, documentation, and feature richness.
- **EasyVista Service Manager trade-offs:** Complex configuration and setup, less intuitive reporting, and a user interface that some reviewers find confusing.



### Is BMC Helix ITSM or EasyVista Service Manager better for small businesses?

EasyVista Service Manager is the better fit for small businesses, with reviewers highlighting its adaptability and ease of implementation.

- **BMC Helix ITSM:** Largest segment is Enterprise; reviewers note it is more suited for large organizations and may be overkill for SMBs.
- **EasyVista Service Manager:** Largest segment is Enterprise, but recent reviews highlight its adaptability for both small and large businesses, with ease of deployment and configuration cited as benefits.



### Which IT Service Management (ITSM) Tools platform has better integrations?

EasyVista Service Manager is favored by reviewers for integrations, with more frequent and positive mentions than BMC Helix ITSM.

- **BMC Helix ITSM:** Reviewers mention integrations with monitoring tools and Active Directory, but with fewer recent mentions and some complexity noted.
- **EasyVista Service Manager:** Integrations are cited as a top strength (5 all-time mentions), with reviewers highlighting connectors, integration with third-party applications, and ease of integration as key benefits.



### How do BMC Helix ITSM and EasyVista Service Manager compare on customer support?

EasyVista Service Manager scores higher on Quality of Support, with a 0.3-point lead over BMC Helix ITSM, indicating a material difference in reviewer satisfaction.

- **BMC Helix ITSM:** Reviewers describe support as generally responsive and knowledgeable, but some note slow response times and challenges with complex issues.
- **EasyVista Service Manager:** Reviewers consistently praise customer support, citing helpful resources, responsive assistance, and positive experiences with onboarding and troubleshooting.



### Which is easier to implement, BMC Helix ITSM or EasyVista Service Manager?

EasyVista Service Manager is rated higher for Ease of Setup, with a 0.5-point advantage over BMC Helix ITSM, indicating a smoother implementation experience.

- **BMC Helix ITSM:** Reviewers frequently mention complex setup and configuration, requiring significant time and expertise, especially for customization.
- **EasyVista Service Manager:** Reviewers highlight fast implementation, adaptability, and minimal disruption to daily work, with many citing straightforward onboarding and configuration.



### Which product has better Change Management?

Both BMC Helix ITSM and EasyVista Service Manager are frequently cited for strong Change Management capabilities in recent reviews.

- **BMC Helix ITSM:** Change management is highlighted as a mature and robust feature, with reviewers noting its alignment with ITIL best practices and positive impact on process standardization.
- **EasyVista Service Manager:** Change management is cited as a core strength, with reviewers praising its automation, visibility, and ability to manage change requests and CMDB effectively.



| | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Star Rating** | 3.7 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 296 | 102 | 
| **Largest Market Segment** | Enterprise (75.1% of reviews) | Enterprise (61.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BMC Helix ITSM

Pros:
- Ease of Use (4 reviews)
- Ticket Management (3 reviews)

Cons:
- Bugs (1 reviews)
- Complexity (1 reviews)

### EasyVista Service Manager

Pros:
- Integrations (5 reviews)
- Ease of Use (3 reviews)

Cons:
- Complex Configuration (1 reviews)
- Complexity (1 reviews)

---
## Ratings Comparison
| Rating | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
  | **Meets Requirements** | 8.0 (249 reviews) | 8.1 (95 reviews) | 
  | **Ease of Use** | 7.1 (252 reviews) | 7.2 (95 reviews) | 
  | **Ease of Setup** | 7.1 (92 reviews) | 7.5 (80 reviews) | 
  | **Ease of Admin** | 7.2 (84 reviews) | 7.6 (78 reviews) | 
  | **Quality of Support** | 7.5 (218 reviews) | 7.8 (88 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (78 reviews) | 8.2 (73 reviews) | 
  | **Product Direction (% positive)** | 6.1 (248 reviews) | 7.9 (88 reviews) | 

---
## Pricing

### BMC Helix ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### EasyVista Service Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix ITSM** | 8.8/10 | 32 |
| **EasyVista Service Manager** | 8.3/10 | 15 |

#### Administration

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Change Management** | 8.9 (19 reviews) ✓ Verified | 9.2 (12 reviews) ✓ Verified | 
| **Asset Management** | 8.6 (19 reviews) ✓ Verified | 9.0 (12 reviews) ✓ Verified | 
| **Reports & Analytics** | 9.3 (16 reviews) ✓ Verified | 8.2 (13 reviews) ✓ Verified | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Help Desk** | 9.0 (21 reviews) ✓ Verified | 8.7 (14 reviews) ✓ Verified | 
| **Incident Reports** | 9.2 (20 reviews) ✓ Verified | 8.7 (13 reviews) ✓ Verified | 
| **Process Workflow** | 9.0 (19 reviews) ✓ Verified | 9.0 (13 reviews) ✓ Verified | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Reporting** | 9.5 (10 reviews) ✓ Verified | 7.6 (14 reviews) ✓ Verified | 
| **Administration Console** | 7.6 (9 reviews) ✓ Verified | 7.8 (13 reviews) ✓ Verified | 
| **Access Management** | 8.5 (10 reviews) ✓ Verified | 7.9 (13 reviews) ✓ Verified | 
| **Asset Management** | 8.7 (9 reviews) ✓ Verified | 8.3 (14 reviews) ✓ Verified | 
| **Policy Dictation** | 7.6 (11 reviews) ✓ Verified | 7.9 (12 reviews) ✓ Verified | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Ticketing System** | 9.5 (13 reviews) ✓ Verified | 8.8 (12 reviews) ✓ Verified | 
| **Performance Logging** | 8.3 (9 reviews) ✓ Verified | 7.7 (10 reviews) ✓ Verified | 
| **Alerting** | 9.0 (10 reviews) ✓ Verified | 7.6 (11 reviews) ✓ Verified | 
| **Automation** | 8.6 (13 reviews) ✓ Verified | 8.2 (12 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.7 (5 reviews) | 
| **Decision Making** | Not enough data | 8.7 (5 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Enterprise Monitoring

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix ITSM** | N/A | N/A |
| **EasyVista Service Manager** | N/A | N/A |

#### Functionality

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Diverse Systems Monitoring** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Observability** | Not enough data | Not enough data | 
| **AI/ML Integration** | Not enough data | Not enough data | 

#### Management

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Single Pane of Glass** | Not enough data | Not enough data | 
| **Dashboards and Visualization** | Not enough data | Not enough data | 
| **Performance Baselines** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Monitoring

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix ITSM** | 7.8/10 | 115 |
| **EasyVista Service Manager** | 7.6/10 | 30 |

#### Incident Management

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Automate Ticket Routing** | Feature Not Available | 7.9 (26 reviews) | 
| **Ticket Prioritization** | 8.6 (104 reviews) | 7.2 (26 reviews) | 
| **Ticket Notifications** | 8.4 (105 reviews) | 7.4 (25 reviews) | 
| **Knowledge Base** | 7.8 (85 reviews) | 6.3 (21 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.8 (87 reviews) | 6.1 (16 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Dashboards** | 7.8 (93 reviews) | 6.3 (24 reviews) | 
| **Time Tracking** | 7.9 (89 reviews) | 6.7 (20 reviews) | 
| **Surveys** | Feature Not Available | 7.7 (13 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Mobile** | 6.6 (55 reviews) | 6.1 (15 reviews) | 
| **Self Service** | 7.7 (84 reviews) | 7.8 (20 reviews) | 
| **Active Directory** | 7.9 (77 reviews) | 7.9 (20 reviews) | 
| **Multi-Channel Access** | 7.7 (62 reviews) | 8.0 (15 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.9 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 9.3 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | Not enough data | 8.6 (6 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)


**Unique to EasyVista Service Manager (1):** [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring)


---
## Reviewer Demographics

### By Company Size

| Segment | BMC Helix ITSM | EasyVista Service Manager | 
|---|---|---|
| **Small-Business** | 4.3% | 6.2% | 
| **Mid-Market** | 20.6% | 32.0% | 
| **Enterprise** | 75.1% | 61.9% | 

### By Industry

#### BMC Helix ITSM

- **Information Technology and Services:** 33.9%
- **Telecommunications:** 8.7%
- **Hospital & Health Care:** 6.9%
- **Computer Software:** 6.1%
- **Higher Education:** 3.6%
- **Government Administration:** 2.9%
- **Education Management:** 2.2%
- **Banking:** 2.2%
- **Internet:** 2.2%
- **Retail:** 2.2%
- **Other:** 29.2%

#### EasyVista Service Manager

- **Higher Education:** 11.3%
- **Information Technology and Services:** 11.3%
- **Government Administration:** 8.2%
- **Insurance:** 7.2%
- **Hospital & Health Care:** 5.2%
- **Pharmaceuticals:** 4.1%
- **Retail:** 3.1%
- **Banking:** 2.1%
- **Commercial Real Estate:** 2.1%
- **Defense & Space:** 2.1%
- **Other:** 43.3%

---
## Alternatives

### Alternatives to BMC Helix ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1982 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1355 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [Ivanti ITSM](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) — 4.0/5 stars (295 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

### Alternatives to EasyVista Service Manager

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1355 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1982 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Ivanti ITSM](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) — 4.0/5 stars (295 reviews)
- [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews)

---
## Top Discussions

### BMC Helix ITSM

No discussions available for this product.

### EasyVista Service Manager

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-easyvista-service-manager)