What I like best is how cleanly it categorizes complex ITIL workflows without slowing down my daily queue. The interface lets me update, escalate, and resolve high-volume tickets with minimal clicks, which is crucial when you are handling rapid-fire service desk support. It handles asset tracking and user history in one place, so I don't have to jump between different tools to get the full context of an issue. Review collected by and hosted on G2.com.

The platform can feel quite outdated and sluggish when loading heavy dashboards, which slows down the workflow during peak hours. Also, configuring custom reports or modifying the UI isn't very intuitive; it requires a steep learning curve and feels less modern compared to other contemporary ITSM tools. Review collected by and hosted on G2.com.

The ability to automate and control processes. EasyVista Service Manager allows for the standardization of incident and request management, automates repetitive tasks, and improves service efficiency. I would also highlight the visibility it offers over operations, which facilitates monitoring and continuous improvement. Review collected by and hosted on G2.com.

The initial complexity in the setup. Although it is a very powerful tool, it requires time and learning to take full advantage of all its capabilities, especially in more advanced environments. However, this aspect is offset by the available resources (documentation, video tutorials, webinars) and the good support, which progressively facilitates its adoption. Review collected by and hosted on G2.com.

I have been using EVSM for many years, and it works perfectly. It helps us manage incidents, service requests, changes, and assets in our company. We can automate the process very easily, and it’s been extremely reliable for us. Review collected by and hosted on G2.com.

The IT support. It's very difficult to try to convey problems in the platform to the service support. Review collected by and hosted on G2.com.

Tool with great ease of use for receiving user incidents and with good options to resolve the incidents and leave them well documented. Review collected by and hosted on G2.com.

When there are a certain number of accounts connected at the same time, the operating speed begins to decrease. Review collected by and hosted on G2.com.

EasyVista is a powerful platform that enables organizations to centralize and manage all their processes within a single, unified system. Review collected by and hosted on G2.com.

EasyVista does not provide a fully functional default setup out of the box, which means initial consultancy support is often required to get started properly. However, once implemented, it is relatively straightforward to reach a solid minimum operational level. Review collected by and hosted on G2.com.

These tools don’t require any technical expertise and are all designed to make feedback collection simple, positive, and engaging and its ease of implementation , we are using it on frequency and result outstanding , there are so many feature we used based on our requirement and ease of integration. Review collected by and hosted on G2.com.

If require more used or business will use then might be some of free tools also require or trail version require and also support also require if its paid subscriptions but as of now support very limited. Review collected by and hosted on G2.com.

Supports incident management, problem management, change management, service requests, service catalog, SLAs, etc., in accordance with ITIL best practices.

Integrated asset management, automated discovery, inventory, dependency mapping. Review collected by and hosted on G2.com.

Some users mention that setting up the entire solution to take advantage of all the features requires a good understanding of the tool and its design.

The application editor/workflow builder may not be very intuitive for administrators who do not have experience. Review collected by and hosted on G2.com.

Adaptability to the needs of our company. Review collected by and hosted on G2.com.

Product updates take some time to be completely free of bugs. Review collected by and hosted on G2.com.

When the application was implemented, it was a fairly quick process and did not disrupt daily work. All the data was easily migrated, and we also had direct service to resolve issues. The application is very intuitive, and as a user, it is very simple to know the status of the tickets and have an overview of the workload that is pending. From the beginning, the application could be adapted and was customized to better fit our daily processes. Additionally, if necessary, it allows for personalized user configuration. It has a smartphone application, making it very accessible from anywhere needed (in our case, this is very advantageous, as thanks to this, tickets are attended to and resolved more quickly). Review collected by and hosted on G2.com.

Perhaps it would be convenient for the interface to be updated more frequently to incorporate more comprehensive reports. In general, nothing is lacking, but this would speed up the analysis of work through the application (it would reduce the need to consult different sections or reports if more customizable reports were created). Review collected by and hosted on G2.com.

What I like best about EasyVista Service Manager are the: Fast Implementation, Highly Customizable Workflows without coding, Scalability & Integration (Cloud and on-premises options), Intuitive Self-Service Portal, User-Friendly Interface (for IT and non-IT users) and the Customer Support. Review collected by and hosted on G2.com.

What I dislike about EasyVista Service Manage is the limited Reporting Capabilities, forcing to rely on external tools like Power BI for deeper analytics. Review collected by and hosted on G2.com.