--- title: EasyVista Service Manager Reviews meta\_title: 'EasyVista Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 102 reviews by the users' company size, role or industry to find out how EasyVista Service Manager works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 102 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### EasyVista Service Manager Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **excellent integration capabilities** of EasyVista Service Manager, enhancing usability and flexibility across platforms. [(5 mentions)](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2076637&qs=pros-and-cons#reviews) Users love the **ease of use** of EasyVista Service Manager, making it simple to implement and configure. [(3 mentions)](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2051923&qs=pros-and-cons#reviews) Users value the **flexibility** of EasyVista Service Manager, enabling tailored solutions that adapt to diverse organizational needs. [(3 mentions)](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2076651&qs=pros-and-cons#reviews) Users value the **fast and easy implementation** of EasyVista Service Manager, enhancing their overall experience efficiently. [(3 mentions)](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2291305&qs=pros-and-cons#reviews) Users appreciate the **excellent customer support** provided by EasyVista Service Manager, enhancing their overall experience significantly. [(2 mentions)](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2291334&qs=pros-and-cons#reviews) Users find that the **complex configuration** requires initial consultancy support to get EasyVista up and running effectively. [(1 mentions)](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2454436&qs=pros-and-cons#reviews) Users find the **complexity in some steps** cumbersome, particularly from a development perspective, affecting usability. [(1 mentions)](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2291264&qs=pros-and-cons#reviews) Users find the **limited reporting capabilities** of EasyVista Service Manager insufficient, needing external tools for advanced analytics. [(1 mentions)](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2291318&qs=pros-and-cons#reviews) Users find the **complex setup** of EasyVista Service Manager requires initial consultancy support to start effectively. [(1 mentions)](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2454347&qs=pros-and-cons#reviews) Users find the **confusing interface** of EasyVista Service Manager challenging, making navigation and action clarity difficult. [(1 mentions)](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2076640&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of EasyVista Service Manager ##### 1. Integrations Users highlight the **excellent integration capabilities** of EasyVista Service Manager, enhancing usability and flexibility across platforms. [ See 5 mentions ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2076637&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working with EasyVista Service Manager?" What do you like about EasyVista Service Manager? What I like best about EasyVista Service Manager are the: Fast Implementation, Highly Customizable Workflows without coding, Scalability & Integra FM filipe m. Enterprise (\> 1000 emp.) 5.0/5 "Good Product" What do you like about EasyVista Service Manager? Easy to use and implementation, the Customer Support is easy to use, is a tool for all day use. Have a good tool for integration. ##### 2. Ease of Use Users love the **ease of use** of EasyVista Service Manager, making it simple to implement and configure. [ See 3 mentions ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2051923&qs=pros-and-cons#reviews) See Related User Reviews FM filipe m. Enterprise (\> 1000 emp.) 5.0/5 "Good Product" What do you like about EasyVista Service Manager? Easy to use and implementation, the Customer Support is easy to use, is a tool for all day use. Have a good tool for integration. ![Hari K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hari K.") HK Hari K. Enterprise (\> 1000 emp.) 5.0/5 "For IT and Non IT background user can use is very simply for Quickly Result" What do you like about EasyVista Service Manager? These tools don’t require any technical expertise and are all designed to make feedback collection simple, positive, and engaging and its ease of impl ##### 3. Flexibility Users value the **flexibility** of EasyVista Service Manager, enabling tailored solutions that adapt to diverse organizational needs. [ See 3 mentions ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2076651&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working with EasyVista Service Manager?" What do you like about EasyVista Service Manager? What I like best about EasyVista Service Manager are the: Fast Implementation, Highly Customizable Workflows without coding, Scalability & Integra GI GAETANO MARCELLO I. Mid-Market (51-1000 emp.) 4.0/5 "Great solution for small and medium businesses" What do you like about EasyVista Service Manager? Cloud security, various integration options with external platforms, the possibility of adding Service Apps to the product while maintaining the same ##### 4. Implementation Ease Users value the **fast and easy implementation** of EasyVista Service Manager, enhancing their overall experience efficiently. [ See 3 mentions ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2291305&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working with EasyVista Service Manager?" What do you like about EasyVista Service Manager? What I like best about EasyVista Service Manager are the: Fast Implementation, Highly Customizable Workflows without coding, Scalability & Integra FM filipe m. Enterprise (\> 1000 emp.) 5.0/5 "Good Product" What do you like about EasyVista Service Manager? Easy to use and implementation, the Customer Support is easy to use, is a tool for all day use. Have a good tool for integration. ##### 5. Customer Support Users appreciate the **excellent customer support** provided by EasyVista Service Manager, enhancing their overall experience significantly. [ See 2 mentions ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2291334&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working with EasyVista Service Manager?" What do you like about EasyVista Service Manager? What I like best about EasyVista Service Manager are the: Fast Implementation, Highly Customizable Workflows without coding, Scalability & Integra FM filipe m. Enterprise (\> 1000 emp.) 5.0/5 "Good Product" What do you like about EasyVista Service Manager? Easy to use and implementation, the Customer Support is easy to use, is a tool for all day use. Have a good tool for integration. ### 5 Cons or Disadvantages of EasyVista Service Manager ##### 1. Complex Configuration Users find that the **complex configuration** requires initial consultancy support to get EasyVista up and running effectively. [ See 1 mentions ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2454436&qs=pros-and-cons#reviews) See Related User Reviews ![Víctor S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Víctor S.") VS Víctor S. Mid-Market (51-1000 emp.) 5.0/5 "A Powerful and Flexible Platform with Strong Customization Capabilities" What do you dislike about EasyVista Service Manager? EasyVista does not provide a fully functional default setup out of the box, which means initial consultancy support is often required to get started p ##### 2. Complexity Users find the **complexity in some steps** cumbersome, particularly from a development perspective, affecting usability. [ See 1 mentions ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2291264&qs=pros-and-cons#reviews) See Related User Reviews GI GAETANO MARCELLO I. Mid-Market (51-1000 emp.) 4.0/5 "Great solution for small and medium businesses" What do you dislike about EasyVista Service Manager? Sometimes a bit cumbersome in some steps, especially from a development perspective. ##### 3. Complex Reporting Users find the **limited reporting capabilities** of EasyVista Service Manager insufficient, needing external tools for advanced analytics. [ See 1 mentions ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2291318&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Working with EasyVista Service Manager?" What do you dislike about EasyVista Service Manager? What I dislike about EasyVista Service Manage is the limited Reporting Capabilities, forcing to rely on external tools like Power BI for deeper analyt ##### 4. Complex Setup Users find the **complex setup** of EasyVista Service Manager requires initial consultancy support to start effectively. [ See 1 mentions ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2454347&qs=pros-and-cons#reviews) See Related User Reviews ![Víctor S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Víctor S.") VS Víctor S. Mid-Market (51-1000 emp.) 5.0/5 "A Powerful and Flexible Platform with Strong Customization Capabilities" What do you dislike about EasyVista Service Manager? EasyVista does not provide a fully functional default setup out of the box, which means initial consultancy support is often required to get started p ##### 5. Confusing Interface Users find the **confusing interface** of EasyVista Service Manager challenging, making navigation and action clarity difficult. [ See 1 mentions ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2076640&qs=pros-and-cons#reviews) See Related User Reviews GF Gonçalo F. Mid-Market (51-1000 emp.) 4.5/5 "Great ITSM product" What do you dislike about EasyVista Service Manager? Confusing edition of certain features. Some actions are not clear how they work. With a great Database, its hard to keep track of everything. ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM") BMC Helix ITSM 3.7/5(297) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) [ View All Alternatives ](https://www.g2.com/products/easyvista-service-manager/competitors/alternatives) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/31/2026 "Great for Structured Workflows and Ticket Consolidation, Though UI Feels Outdated" 5/5 What do you like best about EasyVista Service Manager? What I like best is how cleanly it categorizes complex ITIL workflows without slowing down my daily queue. The interface lets me update, escalate, and resolve high-volume tickets with minimal clicks, which is crucial when you are handling rapid-fire service desk support. It handles asset tracking and user history in one place, so I don't have to jump between different tools to get the full context of an issue. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? The platform can feel quite outdated and sluggish when loading heavy dashboards, which slows down the workflow during peak hours. Also, configuring custom reports or modifying the UI isn't very intuitive; it requires a steep learning curve and feels less modern compared to other contemporary ITSM tools. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? EasyVista solves the problem of ticket fragmentation by consolidating incidents, service requests, and asset tracking into a single platform. It prevents tickets from getting lost in emails or chaotic queues. The benefit to me is pure operational efficiency; it allows me to manage, prioritize, and close high volumes of tickets with a structured workflow. It keeps everything organized in one place, which helps me maintain peak productivity and deliver fast support without burning out. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Isona B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isona B.") IB Isona B. Técnico medio Enterprise (\> 1000 emp.) 5/21/2026 "A powerful and evolving ITSM platform" 5/5 What do you like best about EasyVista Service Manager? The ability to automate and control processes. EasyVista Service Manager allows for the standardization of incident and request management, automates repetitive tasks, and improves service efficiency. I would also highlight the visibility it offers over operations, which facilitates monitoring and continuous improvement. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? The initial complexity in the setup. Although it is a very powerful tool, it requires time and learning to take full advantage of all its capabilities, especially in more advanced environments. However, this aspect is offset by the available resources (documentation, video tutorials, webinars) and the good support, which progressively facilitates its adoption. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? EasyVista Service Manager helps us structure and centralize IT service management. It solves common problems such as lack of control over incidents and requests, information dispersion, or poorly defined processes, allowing everything to be managed from a single platform. Thanks to this, we have improved traceability, efficiency in ticket resolution, and visibility of operations, which translates into a more agile and organized service. Additionally, the automation of tasks and workflows reduces manual work and allows the team to focus on higher-value activities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Nacho A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nacho A.") NA Nacho A. Consultor Mid-Market (51-1000 emp.) 5/5/2026 "EVSM: reliable incident management and automation for years" 5/5 What do you like best about EasyVista Service Manager? I have been using EVSM for many years, and it works perfectly. It helps us manage incidents, service requests, changes, and assets in our company. We can automate the process very easily, and it’s been extremely reliable for us. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? The IT support. It's very difficult to try to convey problems in the platform to the service support. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? I love the business rules, alerts, and the way it integrates with other third-party applications. Review collected by and hosted on G2.com. Show More 5/19/2026 Current UserValidated ReviewerSource: G2 inviteAI Translated ![Alvaro P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro P.") AP Alvaro P. Técnico de soporte IT Enterprise (\> 1000 emp.) 5/22/2026 "Easy to use and excellent for managing and recording incidents" 5/5 What do you like best about EasyVista Service Manager? Tool with great ease of use for receiving user incidents and with good options to resolve the incidents and leave them well documented. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? When there are a certain number of accounts connected at the same time, the operating speed begins to decrease. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Organization and order in the incidents where we can have all the incidents organized by technicians. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User ProfileAI Translated ![Víctor S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Víctor S.") VS Víctor S. Responsable de Aplicaciones Mid-Market (51-1000 emp.) 2/13/2026 "A Powerful and Flexible Platform with Strong Customization Capabilities" 5/5 What do you like best about EasyVista Service Manager? EasyVista is a powerful platform that enables organizations to centralize and manage all their processes within a single, unified system. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? EasyVista does not provide a fully functional default setup out of the box, which means initial consultancy support is often required to get started properly. However, once implemented, it is relatively straightforward to reach a solid minimum operational level. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? EasyVista Service Manager centralizes all key processes — including service management, inventory, configuration items (CI), and billing — within a single platform. Through its connectors, it integrates seamlessly with other systems, making it a highly powerful and customizable solution adaptable to different organizational needs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Hari K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hari K.") HK Hari K. Manager- IT EUS and IT Operations Enterprise (\> 1000 emp.) 9/17/2025 "For IT and Non IT background user can use is very simply for Quickly Result" 5/5 What do you like best about EasyVista Service Manager? These tools don’t require any technical expertise and are all designed to make feedback collection simple, positive, and engaging and its ease of implementation , we are using it on frequency and result outstanding , there are so many feature we used based on our requirement and ease of integration. thanks Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? If require more used or business will use then might be some of free tools also require or trail version require and also support also require if its paid subscriptions but as of now support very limited. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Support teams have too many simple repetitive tasks (password resets, Application upgrade , any information shared with user and some of basic requests), which wastes time that could be used on more strategic work. we have receive support Faster incident resolution, Reduced load on IT staff, Proactive prevention of problems, and Dashboards, reporting give visibility on what’s working and what isn’t, so you can make improvements Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JN José Carlos N. Chefe de Divisão de IT Government Administration Enterprise (\> 1000 emp.) 10/1/2025 "Complete ITSM tool" 5/5 What do you like best about EasyVista Service Manager? Supports incident management, problem management, change management, service requests, service catalog, SLAs, etc., in accordance with ITIL best practices. Integrated asset management, automated discovery, inventory, dependency mapping. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Some users mention that setting up the entire solution to take advantage of all the features requires a good understanding of the tool and its design. The application editor/workflow builder may not be very intuitive for administrators who do not have experience. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Self-service portal for users to make requests/incidents, search the knowledge base. Analysis module (EV Insights) that allows viewing historical data, dashboards, key indicators, making data-driven decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated DM Diego M. Técnico de Proyecto de sistemas de Info Enterprise (\> 1000 emp.) 2/17/2026 "It fits perfectly with the needs of our company." 5/5 What do you like best about EasyVista Service Manager? Adaptability to the needs of our company. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Product updates take some time to be completely free of bugs. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Incidents that appear in services provided by various functional areas of the company are managed, as well as change requests. Change management and the CMDB of the IT systems are carried out. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") CM Verified User in Mechanical or Industrial Engineering Mid-Market (51-1000 emp.) 6/13/2025 "EasyVista: Very practical and intuitive solution for IT support" 5/5 What do you like best about EasyVista Service Manager? When the application was implemented, it was a fairly quick process and did not disrupt daily work. All the data was easily migrated, and we also had direct service to resolve issues. The application is very intuitive, and as a user, it is very simple to know the status of the tickets and have an overview of the workload that is pending. From the beginning, the application could be adapted and was customized to better fit our daily processes. Additionally, if necessary, it allows for personalized user configuration. It has a smartphone application, making it very accessible from anywhere needed (in our case, this is very advantageous, as thanks to this, tickets are attended to and resolved more quickly). Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Perhaps it would be convenient for the interface to be updated more frequently to incorporate more comprehensive reports. In general, nothing is lacking, but this would speed up the analysis of work through the application (it would reduce the need to consult different sections or reports if more customizable reports were created). Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? EasyVista allows us to centralize all tickets in a single application, accessible to all users. It enables more direct management of the incidents reported in each ticket, and also allows for a clear view of the volume of incidents or requests that are open. In most cases, it automatically assigns tickets to the teams that need to handle them, and thanks to this, support is greatly streamlined. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 9/29/2025 "Working with EasyVista Service Manager?" 5/5 What do you like best about EasyVista Service Manager? What I like best about EasyVista Service Manager are the: Fast Implementation, Highly Customizable Workflows without coding, Scalability & Integration (Cloud and on-premises options), Intuitive Self-Service Portal, User-Friendly Interface (for IT and non-IT users) and the Customer Support. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? What I dislike about EasyVista Service Manage is the limited Reporting Capabilities, forcing to rely on external tools like Power BI for deeper analytics. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? EasyVista Service Manager help the rganizations to manage and deliver IT services efficiently and effectively, aligned with the best practices. Help the IT departments align their services with business needs. Review collected by and hosted on G2.com. 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