EasyVista Service Manager Reviews & Product Details

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Seller

EasyVista

Discussions

EasyVista Service Manager Community

Languages Supported

Catalan, German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Slovenian, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Felipe Mentor

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

17 months

View More Pricing Information

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User Insights

Average based on 102 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

EasyVista Service Manager Integrations

(3)

Integration information sourced from real user reviews.

EasyVista Service Manager Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is EasyVista Service Manager, and what problem is it built to solve?

EasyVista Service Manager is an IT service management tool with self-help technology, designed to address the complexity of managing IT services and knowledge.

What languages does EasyVista Service Manager support?

EasyVista Service Manager supports 14 languages, including Catalan, Chinese (Simplified), Dutch, English, French, and others.

What company sizes and industries is EasyVista Service Manager the best fit for?

EasyVista Service Manager appears most relevant to larger organizations and mid-market teams, with positive reviewer feedback clustered in several industries.

Enterprise: Organizations with more than 1,000 employees.
Mid-market: Organizations with 51–1,000 employees.
Government administration: A recurring industry among positive reviewers.
Higher education: A recurring industry among positive reviewers.
Insurance and healthcare: Both are represented among positive reviewers.

How long does it take to implement EasyVista Service Manager across a team?

Implementation timelines vary, but the most frequently reported go-live ranges are one to three months and three to six months.

Time to go live	Relative frequency
1–3 months	Most common
3–6 months	Also common

What customer support options does EasyVista Service Manager provide, and how do users find the overall support experience?

EasyVista Service Manager provides support through its knowledge base, email/help desk, and phone support. The support experience is mixed: users describe responsive, helpful assistance, while others report slow responses or difficulty communicating issues.

What is the experience like for teams switching to EasyVista Service Manager from another tool?

Switching to EasyVista Service Manager has helped teams move away from older, fragmented, or costly systems toward more centralized service workflows. Previous tools include legacy ticketing systems and established ITSM platforms; the reasons for moving include more flexible workflows, automation, broader functionality, and a better way to bring service processes together.

What features or capabilities could make EasyVista Service Manager even more useful?

More flexible reporting and a more modern, intuitive interface would make EasyVista Service Manager more useful for teams. Users also point to opportunities to strengthen project-management capabilities.

Reporting and analytics: Make reports, dashboards, and data aggregation easier to configure and more capable for deeper analysis.
Interface and usability: Simplify navigation and common tasks, and refresh the interface for a more consistent experience.
Project management: Expand project-planning features, including task and Gantt-chart functionality.

G2 reviews are authentic and verified.

Here's how.

GAETANO MARCELLO I.

IT Solution Architect

Mid-Market (51-1000 emp.)

9/12/2025

"Great solution for small and medium businesses"

4/5

What do you like best about EasyVista Service Manager?

Cloud security, various integration options with external platforms, the possibility of adding Service Apps to the product while maintaining the same process management and data organization engine. Review collected by and hosted on G2.com.

What do you dislike about EasyVista Service Manager?

Sometimes a bit cumbersome in some steps, especially from a development perspective. Review collected by and hosted on G2.com.

filipe m.

ITSM Manager

Enterprise (> 1000 emp.)

9/26/2025

"Good Product"

5/5

What do you like best about EasyVista Service Manager?

Easy to use and implementation, the Customer Support is easy to use, is a tool for all day use. Have a good tool for integration. Review collected by and hosted on G2.com.

What do you dislike about EasyVista Service Manager?

Nothing to point to as hindering daily work Review collected by and hosted on G2.com.

Pedro P.

Service Manager

Mid-Market (51-1000 emp.)

3/11/2025

"Evaluation Easyvista Service Manager"

4.5/5

What do you like best about EasyVista Service Manager?

easy of use and easy configuration/customisation Review collected by and hosted on G2.com.

What do you dislike about EasyVista Service Manager?

Nothing specific that has an impact on daily work Review collected by and hosted on G2.com.

Gonçalo F.

Application Developer

Mid-Market (51-1000 emp.)

4/17/2025

"Great ITSM product"

4.5/5

What do you like best about EasyVista Service Manager?

Ticket workflow edition.

Rest API functions.

User management. Review collected by and hosted on G2.com.

What do you dislike about EasyVista Service Manager?

Confusing edition of certain features.

Some actions are not clear how they work.

With a great Database, it's hard to keep track of everything. Review collected by and hosted on G2.com.

Verified User in Information Services

Mid-Market (51-1000 emp.)

4/17/2025

"The product is very important to our organization."

4.5/5

What do you like best about EasyVista Service Manager?

Flexibility; Scalability; Integration Review collected by and hosted on G2.com.

What do you dislike about EasyVista Service Manager?

User interface; Asset management; Contract Management Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/15/2022

"User experience is not the best"

3/5

What do you like best about EasyVista Service Manager?

Possibility of customizing the filters that we want to apply to a given search, as well as the ability to create new views. In terms of value, it will be a more economical option than its competitors. Review collected by and hosted on G2.com.

What do you dislike about EasyVista Service Manager?

Since the beginning of its implementation, the platform has shown some slowness in its normal use. On the other hand, the customer support is not the best. I think the platform should be more robust and not be so prone to certain actions developed by the client that create such a high impact on the platform. Review collected by and hosted on G2.com.

Recommendations to others considering EasyVista Service Manager:

The cost/benefit ratio may be good, but if customer experience and a quality support service are important, I suggest looking into other types of solutions. Review collected by and hosted on G2.com.

What problems is EasyVista Service Manager solving and how is that benefiting you?

At the moment, the problems that we have been trying to solve are: slowness in the customer portal, as well as some functional errors in the platform. So far, the benefits found have not been very relevant compared to what was expected. Review collected by and hosted on G2.com.

Andre R.

Digital transformation

Mid-Market (51-1000 emp.)

3/15/2022

"Easyvista"

3.5/5

What do you like best about EasyVista Service Manager?

It is a simple tool, good for making new improvements in workflows. Review collected by and hosted on G2.com.

What do you dislike about EasyVista Service Manager?

The application support team takes a long time to respond to customers. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

3/3/2022

"Most cumbersome ITSM I’ve used"

1.5/5

What do you like best about EasyVista Service Manager?

It's pretty lightweight and easy to customize. Review collected by and hosted on G2.com.

What do you dislike about EasyVista Service Manager?

It barely follows ITIL

It's non-intuitive

Features in other ITSMs are just missing or supercumbersome.

There's no mobile interface.

This is a budget friendly ITSM that cuts too many features to be considered an asset to your business. Review collected by and hosted on G2.com.

Deborah M.

Small-Business (50 or fewer emp.)

12/16/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Partnering with EasyVista has been since they first came to the US"

5/5

What do you like best about EasyVista Service Manager?

The people! Working with the sales and professional services teams is what we like the best. Review collected by and hosted on G2.com.

What do you dislike about EasyVista Service Manager?

At times, the response is less than immediate, which can be a challenge. But this is just occasional. Review collected by and hosted on G2.com.

Recommendations to others considering EasyVista Service Manager:

We recommend to our clients all the time. It is one package that fulfills an entire organizations' worth of needs. it is not just a service desk tool, it is robust and can streamline a lot of work in one package. We love that it has not gone to a modular subscription like so many other products. When the client buys EasyVista, they get it all1 Review collected by and hosted on G2.com.

What problems is EasyVista Service Manager solving and how is that benefiting you?

We have resolved client challenges of having systems that don't work for them or grow with them. We use the system internally for our clients so we can familiarize ourselves in order to support the clients better. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

12/16/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Service Manager Veteran"

4.5/5

What do you like best about EasyVista Service Manager?

Having used and upgraded many ITSM tools, I find that EV Service Manager is very easy to use, customize, and upgrade. We upgraded to the Oxygen release earlier this year and that process was very simple with no retooling required... which is quite unusual compared to my experience with other products Review collected by and hosted on G2.com.

What do you dislike about EasyVista Service Manager?

I wish EasyVista had more integration into Microsoft tools that we use, and had more integration into PowerAutomate/Flow. Review collected by and hosted on G2.com.