--- title: EasyVista Service Manager Reviews meta_title: 'EasyVista Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 102 reviews by the users' company size, role or industry to find out how EasyVista Service Manager works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 102 scale: '5' date_modified: '2026-09-22' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # EasyVista Service Manager Reviews **Vendor:** EasyVista **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 102 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About EasyVista Service Manager EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics. ## EasyVista Service Manager Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **ease of integration** with EasyVista Service Manager, appreciating its flexibility and user-friendly implementation. (5 reviews) - Users highlight the **ease of use** in EasyVista Service Manager, making implementation and daily tasks straightforward. (3 reviews) - Users value the **flexibility** of EasyVista Service Manager, enabling tailored solutions to meet diverse business needs. (3 reviews) - Users value the **fast and easy implementation** of EasyVista Service Manager, enhancing overall user experience and satisfaction. (3 reviews) - Users value the **excellent customer support** of EasyVista Service Manager, enhancing their overall experience with the tool. (2 reviews) - Users value the **customizability** of EasyVista Service Manager, enhancing their experience with tailored solutions. (2 reviews) - Users value the **ease of customization** in EasyVista Service Manager, enhancing their overall user experience. (2 reviews) - Centralized Management (1 reviews) - Users value the **comprehensive coverage** of EasyVista Service Manager, enhancing flexibility and scalability through seamless integration. (1 reviews) - Users value the **configuration ease** of EasyVista Service Manager, which simplifies customization and boosts usability. (1 reviews) **What users dislike:** - Users find the **complex configuration** requires initial consultancy support for a proper setup before effective use. (1 reviews) - Users find the interface **cumbersome at times** , particularly when navigating certain development-related processes. (1 reviews) - Users find the **limited reporting capabilities** of EasyVista Service Manager inadequate, often needing external tools for analytics. (1 reviews) - Users find the **complex setup** of EasyVista requires initial consultancy, complicating the start of their experience. (1 reviews) - Users struggle with the **confusing interface** , finding it difficult to navigate and manage various features effectively. (1 reviews) - Users find the **inadequate reporting** capabilities of EasyVista Service Manager frustrating, relying on external tools for detailed analysis. (1 reviews) - Lack of Guidance (1 reviews) - Users find the **learning curve steep** due to unclear actions and confusion with certain features. (1 reviews) - Users find **missing features** confusing, making it difficult to track actions effectively within EasyVista Service Manager. (1 reviews) - Users find the **interface confusing** , leading to difficulties in understanding certain features and actions. (1 reviews) ## EasyVista Service Manager Reviews ### 1. Fit for purpose **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 30, 2015 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about EasyVista Service Manager?** I like the graphical interface. I like also the Software as a service approach. Processes I am using are satisfactory. **What do you dislike about EasyVista Service Manager?** Many of the configurations cannot be applied selectively (e.g. KPI). Support for implementing new configuration is not always available or useful. In case of major fault we are not always informed. **What problems is EasyVista Service Manager solving and how is that benefiting you?** Full IT support provided with few investment (only license costs). Easy implementation for simple workflow or process. ### 2. Excellent product to fit our needs **Rating:** 4.0/5.0 stars **Reviewed by:** João Mota L. | Member of the Board, Government Administration, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 31, 2015 **What do you like best about EasyVista Service Manager?** The usability of the product................................................... **What do you dislike about EasyVista Service Manager?** N/a....................................................................................................................... **What problems is EasyVista Service Manager solving and how is that benefiting you?** The need for new IT service request and service desk ## EasyVista Service Manager Discussions - [What needs improvement with EasyVista Service Manager to better meet IT service management needs?](https://www.g2.com/discussions/what-needs-improvement-with-easyvista-service-manager-to-better-meet-it-service-management-needs) - [What is EasyVista Service Manager used for?](https://www.g2.com/discussions/what-is-easyvista-service-manager-used-for) - [View EasyVista Service Manager pricing details and edition comparison](https://www.g2.com/products/easyvista-service-manager/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-09-25+10%3A17%3A18+-0500&secure%5Bsession_id%5D=670521aa-5e22-4f50-a610-46a899210bf7&secure%5Btoken%5D=3cebce90b0afb7b86a626987deaec4e093e7c924c16880f0988b49b2da399a1b&format=llm_user) ## EasyVista Service Manager Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Functionality** - Diverse Systems Monitoring - Real-Time Analytics - Observability - AI/ML Integration **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Management** - Single Pane of Glass - Dashboards and Visualization - Performance Baselines - Alerting **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Agentic AI - Enterprise Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top EasyVista Service Manager Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,309 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (961 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - 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