--- title: EasyVista Service Manager Reviews meta\_title: 'EasyVista Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 102 reviews by the users' company size, role or industry to find out how EasyVista Service Manager works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 102 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # EasyVista Service Manager Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by EasyVista Service Manager but has limited features. Are you part of the EasyVista Service Manager team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics. * * * Seller [EasyVista](https://www.g2.com/sellers/easyvista) Discussions [EasyVista Service Manager Community](https://www.g2.com/products/easyvista-service-manager/discuss) Languages Supported Catalan, German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Slovenian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Felipe Mentor Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/easyvista-service-manager/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![BMC Helix ITSM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BMC Helix ITSM") BMC Helix ITSM 3.7/5(297) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) [ View All Alternatives ](https://www.g2.com/products/easyvista-service-manager/competitors/alternatives) ## User Insights Average based on 102 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## EasyVista Service Manager Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Redmine ](https://www.g2.com/products/redmine/reviews) Show More GI GAETANO MARCELLO I. IT Solution Architect Mid-Market (51-1000 emp.) 9/12/2025 "Great solution for small and medium businesses" 4/5 What do you like best about EasyVista Service Manager? Cloud security, various integration options with external platforms, the possibility of adding Service Apps to the product while maintaining the same process management and data organization engine. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Sometimes a bit cumbersome in some steps, especially from a development perspective. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? It allows us to monitor our service desk's activities and report on each individual contact and issue resolution activity by category and catalog. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FM filipe m. ITSM Manager Enterprise (\> 1000 emp.) 9/26/2025 "Good Product" 5/5 What do you like best about EasyVista Service Manager? Easy to use and implementation, the Customer Support is easy to use, is a tool for all day use. Have a good tool for integration. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Nothing to point to as hindering daily work Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Yes Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Pedro P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro P.") PP Pedro P. Service Manager Mid-Market (51-1000 emp.) 3/11/2025 "Evaluation Easyvista Service Manager" 4.5/5 What do you like best about EasyVista Service Manager? easy of use and easy configuration/customisation Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Nothing specific that has an impact on daily work Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Ticket logging and reporting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GF Gonçalo F. Application Developer Mid-Market (51-1000 emp.) 4/17/2025 "Great ITSM product" 4.5/5 What do you like best about EasyVista Service Manager? Ticket workflow edition. Rest API functions. User management. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Confusing edition of certain features. Some actions are not clear how they work. With a great Database, its hard to keep track of everything. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Management of tickets, equipments, contracts,etc. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") EI Verified User in Information Services Mid-Market (51-1000 emp.) 4/17/2025 "The product is very import to our organization." 4.5/5 What do you like best about EasyVista Service Manager? Flexibility; Scalability; Integration Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? User interface; Asset management; Contract Management Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? EasyVista helps us to Manage our internal and external Support Service. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 3/15/2022 "User experience is not the best" 3/5 What do you like best about EasyVista Service Manager? Possibility of customizing the filters that we want to apply to a given search, as well as the ability to create new views. In terms of value, it will be a more economical option than its competitors. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Since the beginning of its implementation, the platform has shown some slowness in its normal use. On the other hand, the customer support is not the best. I think the platform should be more robust and not be so prone to certain actions developed by the client that create such a high impact on the platform. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: The cost/benefit ratio may be good, but if customer experience and a quality support service are important, I suggest looking into other types of solutions. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? At the moment, the problems that we have been trying to solve are: slowness in the customer portal, as well as some functional errors in the platform. So far, the benefits found have not been very relevant compared to what was expected. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AR Andre R. Digital transformation Mid-Market (51-1000 emp.) 3/15/2022 "Easyvista" 3.5/5 What do you like best about EasyVista Service Manager? It is a simple tool, good for making new improvements in workflows. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? The application support team takes a long time to respond to customers. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Easyvista needs to stay closer to the customer and get more input from the application's customers. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Ticket management in the Customer support area. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 3/3/2022 "Most cumbersome ITSM I’ve used" 1.5/5 What do you like best about EasyVista Service Manager? It's pretty lightweight and easy to customize. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? It barely follows ITIL It's non-intuitive Features in other ITSMs are just missing or supercumbersome. There's no mobile interface. This is a budget friendly ITSM that cuts too many features to be considered an asset to your business. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? It's just not an aide. It's cumbersome tool that slows down your work. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DM Deborah M. Small-Business (50 or fewer emp.) 12/16/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Partnering with EasyVista has been since they first came to the US" 5/5 What do you like best about EasyVista Service Manager? The people! Working with the sales and professional services teams is what we like the best. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? At times, the response is less than immediate, which can be a challenge. But this is just occasional. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: We recommend to our clients all the time. It is one package that fulfills an entire organizations' worth of needs. it is not just a service desk tool, it is robust and can streamline a lot of work in one package. We love that it has not gone to a modular subscription like so many other products. When the client buys EasyVista, they get it all1 Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? We have resolved client challenges of having systems that don't work for them or grow with them. We use the system internally for our clients so we can familiarize ourselves in order to support the clients better. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/16/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Service Manager Veteran" 4.5/5 What do you like best about EasyVista Service Manager? Having used and upgraded many ITSM tools, I find that EV Service Manager is very easy to use, customize, and upgrade. We upgraded to the Oxygen release earlier this year and that process was very simple with no retooling required... which is quite unusual compared to my experience with other products Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? I wish EasyVista had more integration into Microsoft tools that we use, and had more integration into PowerAutomate/Flow. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? We are using Service Manager for Incident and Request management, and Asset Management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about EasyVista Service Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about EasyVista Service Manager ](https://www.g2.com/products/easyvista-service-manager/discussions/new) GU Guest User What needs improvement with EasyVista Service Manager to better meet IT service management needs? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-easyvista-service-manager-to-better-meet-it-service-management-needs) GU Guest User What is EasyVista Service Manager used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-easyvista-service-manager-used-for) [ View all Discussions ](https://www.g2.com/products/easyvista-service-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months ### Average Discount 18% [ View More Pricing Information ](https://www.g2.com/products/easyvista-service-manager/pricing) EasyVista Service Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/easyvista-service-manager-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(297) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-easyvista-service-manager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/easyvista-service-manager-vs-freshservice) ##### ##### EasyVista Service Manager Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Access & Usability Mobile Self Service Active Directory Service Desk Help Desk [ View More Features ](https://www.g2.com/products/easyvista-service-manager/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk)[Enterprise Monitoring](https://www.g2.com/categories/enterprise-monitoring) ##### Explore More [Best communication service platform app for small business](https://www.g2.com/discussions/best-communication-service-platform-app-for-small-business)[Which grant management solutions have the best reviews from operations managers in the implementation phase?](https://www.g2.com/discussions/which-grant-management-solutions-have-the-best-reviews-from-operations-managers-in-the-implementation-phase)[Is Andovar worth it as an app localization partner for companies that need seamless Lokalise integration and strong glossary management, or does BLEND Localization cover the same integration ground?](https://www.g2.com/discussions/is-andovar-worth-it-as-an-app-localization-partner-for-companies-that-need-seamless-lokalise-integration-and-strong-glossary-management-or-does-blend-localization-cover-the-same-integration-ground) [What's the best call center software for remote teams](https://www.g2.com/discussions/what-s-the-best-call-center-software-for-remote-teams)[What is the best vulnerability scanning tool for enterprise IT teams?](https://www.g2.com/discussions/what-is-the-best-vulnerability-scanning-tool-for-enterprise-it-teams)[Pros and Cons Details](https://www.g2.com/products/easyvista-service-manager/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)