--- title: EasyVista Service Manager Reviews meta\_title: 'EasyVista Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 102 reviews by the users' company size, role or industry to find out how EasyVista Service Manager works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 102 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # EasyVista Service Manager Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by EasyVista Service Manager but has limited features. Are you part of the EasyVista Service Manager team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics. * * * Seller [EasyVista](https://www.g2.com/sellers/easyvista) Discussions [EasyVista Service Manager Community](https://www.g2.com/products/easyvista-service-manager/discuss) Languages Supported Catalan, German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Slovenian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Felipe Mentor Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/easyvista-service-manager/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![BMC Helix ITSM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BMC Helix ITSM") BMC Helix ITSM 3.7/5(297) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) [ View All Alternatives ](https://www.g2.com/products/easyvista-service-manager/competitors/alternatives) ## User Insights Average based on 102 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## EasyVista Service Manager Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Redmine ](https://www.g2.com/products/redmine/reviews) Show More ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Enterprise (\> 1000 emp.) 1/18/2018 "Not so EasyVista" 1.5/5 What do you like best about EasyVista Service Manager? It's web based. That's about the only thing I like Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: demo it extensively. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Using it for our service desk as intended. I am not sure I see any benefits over any other ticketing system Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") CH Verified User in Higher Education Enterprise (\> 1000 emp.) 12/5/2017 "EasyVista is an ok ticketing system" 2/5 What do you like best about EasyVista Service Manager? The product looks nice for end users and is updated. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? The product is not very user friendly. We assigning tickets to some one else it ask you the same question multiple times. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: NA Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? EasyVista is used to assign tickets to various people in our area for end users who have problems or to make a request to the IT department. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") IH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 1/13/2018 "Easy product to use" 4.5/5 What do you like best about EasyVista Service Manager? Full service documentation product for help desk. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Too many steps required to do one simple thing. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Work with company for a customized version, not out the box version. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Documentation of user support issues. Review collected by and hosted on G2.com. Show More 1/16/2018 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 12/8/2017 "Easy Vista not that easy" 2/5 What do you like best about EasyVista Service Manager? Easy for front end customers to use. Has a separate admin interface. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Hard to learn and use the administrator interface Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? We use Easy Vista as our help desk ticketing system in IT department, plant operations, print shop, and logistical services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Textiles](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Textiles") AT Verified User in Textiles Enterprise (\> 1000 emp.) 4/26/2017 "Review of EV Service Manager" 4/5 What do you like best about EasyVista Service Manager? Multiple things about this product are great. Creating new catalog entries for Incidents/Service Requests is extremely simple. Once you build it out it can be a set it and forget it tool. The responsiveness of the organization from support to all levels of management is awesome. Even better they listen to the customer. Constant updates, bug fixes and features are being added. Community to discuss with fellow customers about what they have done with the system or if they are having issues/suggestions on how to accomplish their idea. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? While it is a predominately codeless system for most administration it is good to know SQL. Reporting has struggled in the past but they are actively working on revamping this (direct result of customers engaging management). There are a lot of fields and knowing which one to add in a report has been trial and error or reaching out to support (which points you in the right direction) Learning the interface can be a little troublesome due to the multiple menu options, sometimes I forget where I need to go to access a certain setting. Integrations that are commonly done with multiple customers could documented. Perhaps provide a step by step guide. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: There are plenty of solutions out there however Easyvista has a fresh perspective, drive and eager to challenge the competition. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Replaced an aging ITSM solution. Providing and ITSM solution on a global level for our users has been a benefit as we can now see across each region and what issues each IT department is facing. Allows for various types of automation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Thomas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas B.") TB Thomas B. IT Manager - Desktop Services Environmental Services Enterprise (\> 1000 emp.) 10/11/2017 "customer for 2 years" 4.5/5 What do you like best about EasyVista Service Manager? Speed, accessibility, customization, managed by EasyVista and kept up to date Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? user interface is painful at times but it looks like the new version coming out 1H 2018 resolves a lot of my issues! Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: make sure you have a good integration partner that understands your needs! Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? tracking service requests, getting reports on usage and taking that feedback and changing how we focus our service efforts Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Textiles](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Textiles") UT Verified User in Textiles Enterprise (\> 1000 emp.) 1/19/2018 "Cost effective tool if you are working budget" 3.5/5 What do you like best about EasyVista Service Manager? Simple, easy to use User Interface for any user to easily understand for basic features but not so simple when it comes to complex applications use Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? Not easy to structure customize but once you have a good grasp of it easy to continue to go back to it. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Service Support Management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") IH Verified User in Higher Education Enterprise (\> 1000 emp.) 4/30/2017 "EasyVista makes work orders a breeze" 4.5/5 What do you like best about EasyVista Service Manager? We love the simplicity of the forms and the options to keep the customer in the loop. We can transfer to the correct team easier with a clear trail of events., Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? One of the downsides is not being able to see the work orders for all other teams. The customer interface is a bit lacking. Review collected by and hosted on G2.com. Recommendations to others considering EasyVista Service Manager: Training is key to a successful implementation. Bring in procurement from the start. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? We are making the workers more accountable for their daily tasks. It is giving us great work flow records too. However, the training options should be less restrictive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Justin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin M.") JM Justin M. Co-Founder & Principal Information Technology and Services Enterprise (\> 1000 emp.) 4/27/2017 "Fully functional ITSM, but very clunky and not user friendly." 2/5 What do you like best about EasyVista Service Manager? EasyVista is a cost-effective full-scope ITSM. It has a similar look and feel for each module of Incident, Problem and Change. It also includes a CMDB with a pretty basic integration capability for listing the Configurable Items (CI's). Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? EasyVista allows us to track incidents that occur across software systems and infrastructure. We use Change Management to control Infrastructure change and data management. Review collected by and hosted on G2.com. Show More Response from Kevin Coppins of EasyVista Service Manager [Editedit](https://www.g2.com/survey_responses/easyvista-service-manager-review-279725/official_response/edit) Justin, thanks for your response, however - your information is not accurate, nor do I have you listed as either a customer or a partner of EasyVista. EasyVista supports all browsers - in fact, Chrome is actually the most heavily used. I've reported the concern to G2Crowd, hopefully we can get this addressed with either a correction or a removal. People come to G2Crowd and count on accurate sharing of the good - and the bad - and they also expect those that review the solutions be very familiar with the tools and vendors they are reviewing. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 10/11/2017 "Easy Vista Product Sponsor" 5/5 What do you like best about EasyVista Service Manager? The flexibility of the user catalog has allowed us to generate a 95% hit rate; providing for large improvements in automated approval, processing and data integrity. Review collected by and hosted on G2.com. What do you dislike about EasyVista Service Manager? It took considerable time before we were able to fully understand the workflow capabilities. Once running, our team found it easy to work with. Review collected by and hosted on G2.com. What problems is EasyVista Service Manager solving and how is that benefiting you? Change quality, reduced number of touches and a user friendly catalog were our primary drivers. We have seen improvements in all areas, with the unexpected benefits resulting in reduced downtime and greatly improved delivery times. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about EasyVista Service Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about EasyVista Service Manager ](https://www.g2.com/products/easyvista-service-manager/discussions/new) GU Guest User What needs improvement with EasyVista Service Manager to better meet IT service management needs? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-easyvista-service-manager-to-better-meet-it-service-management-needs) GU Guest User What is EasyVista Service Manager used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-easyvista-service-manager-used-for) [ View all Discussions ](https://www.g2.com/products/easyvista-service-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months ### Average Discount 18% [ View More Pricing Information ](https://www.g2.com/products/easyvista-service-manager/pricing) EasyVista Service Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/easyvista-service-manager-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(297) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-easyvista-service-manager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/easyvista-service-manager-vs-freshservice) ##### ##### EasyVista Service Manager Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Access & Usability Mobile Self Service Active Directory Service Desk Help Desk [ View More Features ](https://www.g2.com/products/easyvista-service-manager/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk)[Enterprise Monitoring](https://www.g2.com/categories/enterprise-monitoring) ##### Explore More [Best communication service platform app for small business](https://www.g2.com/discussions/best-communication-service-platform-app-for-small-business)[Which grant management solutions have the best reviews from operations managers in the implementation phase?](https://www.g2.com/discussions/which-grant-management-solutions-have-the-best-reviews-from-operations-managers-in-the-implementation-phase)[Is Andovar worth it as an app localization partner for companies that need seamless Lokalise integration and strong glossary management, or does BLEND Localization cover the same integration ground?](https://www.g2.com/discussions/is-andovar-worth-it-as-an-app-localization-partner-for-companies-that-need-seamless-lokalise-integration-and-strong-glossary-management-or-does-blend-localization-cover-the-same-integration-ground) [What's the best call center software for remote teams](https://www.g2.com/discussions/what-s-the-best-call-center-software-for-remote-teams)[What is the best vulnerability scanning tool for enterprise IT teams?](https://www.g2.com/discussions/what-is-the-best-vulnerability-scanning-tool-for-enterprise-it-teams)[Pros and Cons Details](https://www.g2.com/products/easyvista-service-manager/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)