Dialpad Connect Features

Based on 902 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.

Based on 437 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to place video calls over the internet.

Based on 712 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to send instant messages over the internet.

Based on 457 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to share screens over the internet.

Based on 636 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.

Based on 630 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.

Based on 643 Dialpad Connect reviews and verified by the G2 Product R&D team. Offers users the option to play music for contacts who are on hold.

Based on 514 Dialpad Connect reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Based on 787 Dialpad Connect reviews and verified by the G2 Product R&D team. Offers users a unique number that can be dialed from anywhere.

Based on 523 Dialpad Connect reviews and verified by the G2 Product R&D team. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.

Based on 578 Dialpad Connect reviews and verified by the G2 Product R&D team. Allows users to download the tool along as an extension to their browser of choice.

Based on 691 Dialpad Connect reviews and verified by the G2 Product R&D team. Requires users download the software on its own.

Records calls for future reference. This feature was mentioned in 606 Dialpad Connect reviews.

Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. 638 reviewers of Dialpad Connect have provided feedback on this feature.

Based on 652 Dialpad Connect reviews. Gathers contacts from integrated tools, allowing users to call with one click.

Based on 14 Dialpad Connect reviews. Has auto-dialing or predictive dialing functionality.

Retains a log of extraneous contact information such as timezone and contact engagement. This feature was mentioned in 649 Dialpad Connect reviews.

Based on 576 Dialpad Connect reviews. Finds and opens saved contact information for reference at the time of a new call.

As reported in 517 Dialpad Connect reviews. Allows users to denote which contacts they believe are prospective customers.

As reported in 493 Dialpad Connect reviews. Allows users to take notes during or after the call for future reference.

As reported in 554 Dialpad Connect reviews. Delivers users a daily summary of activity.

Organizes contacts based on probability of success. 405 reviewers of Dialpad Connect have provided feedback on this feature.

Based on 17 Dialpad Connect reviews. Automatically transcribes and summarizes meeting discussions.

Offers a chatbot to initiate and carryout inital conversations with prospects and leads. This feature was mentioned in 27 Dialpad Connect reviews.

As reported in 27 Dialpad Connect reviews. Automatically calculates which leads are the most likely to become a customer.

Based on 27 Dialpad Connect reviews. Automatically contacts all leads.

Utilizes natural language processing to set up meetings. 28 reviewers of Dialpad Connect have provided feedback on this feature.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. 27 reviewers of Dialpad Connect have provided feedback on this feature.

As reported in 27 Dialpad Connect reviews. Automates the entry of collected data.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. This feature was mentioned in 26 Dialpad Connect reviews.

Provides real-time coaching to sales representatives. 28 reviewers of Dialpad Connect have provided feedback on this feature.

Tracks and analyzes sales representative performance. This feature was mentioned in 28 Dialpad Connect reviews.

Based on 26 Dialpad Connect reviews. Measure return on investment and leverage data to predict profitability of future projects.

Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. 26 reviewers of Dialpad Connect have provided feedback on this feature.

Based on 122 Dialpad Connect reviews and verified by the G2 Product R&D team. Transcribes voice messages to email.

As reported in 89 Dialpad Connect reviews. Includes a way to easily share files between users.

Based on 113 Dialpad Connect reviews and verified by the G2 Product R&D team. Allows multi-participant phone conferences.

Based on 84 Dialpad Connect reviews and verified by the G2 Product R&D team. Can host video conferences.

Based on 99 Dialpad Connect reviews and verified by the G2 Product R&D team. Records and transcribes voice and video conferences.

Based on 91 Dialpad Connect reviews and verified by the G2 Product R&D team. Can be deployed as a single-tenant or multi-tenant product.

Based on 97 Dialpad Connect reviews and verified by the G2 Product R&D team. Contains its own IP telephony system.

Based on 80 Dialpad Connect reviews and verified by the G2 Product R&D team. Is also able to serve as contact center software.

As reported in 1276 Dialpad Connect reviews. Able to share your desktop screen or an application with the rest of the conference.

As reported in 292 Dialpad Connect reviews. Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.

Provides a virtual whiteboard for collaborative use. 49 reviewers of Dialpad Connect have provided feedback on this feature.

Conferences have a text chat feature. 327 reviewers of Dialpad Connect have provided feedback on this feature.

Allows conference participants to notifiy conference hosts when they want to speak. 52 reviewers of Dialpad Connect have provided feedback on this feature.

Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software. 1191 reviewers of Dialpad Connect have provided feedback on this feature.

Conferences can be recorded for future use with native functionality. 1112 reviewers of Dialpad Connect have provided feedback on this feature.

Based on 359 Dialpad Connect reviews. The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.

Based on 362 Dialpad Connect reviews. Allows users to join a conference without requiring a download or a sign-in

Offers a mobile app or mobile optimized website to video conference from smartphones or tablets. This feature was mentioned in 1039 Dialpad Connect reviews.

Based on 350 Dialpad Connect reviews. Conferences can be launched within a browser without requiring a user to download an application to their desktop.

Software is available as a downloadable desktop application. This feature was mentioned in 267 Dialpad Connect reviews.

Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator.

Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

As reported in 21 Dialpad Connect reviews. Tag content to organize and assign to specific departments or categories

As reported in 20 Dialpad Connect reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

As reported in 21 Dialpad Connect reviews. Allows users to easily build customized reports and dashboards.

Identifies key phrases, themes, and patterns within a given text 21 reviewers of Dialpad Connect have provided feedback on this feature.

Outputs the sentiment (positive or negative) of a given text This feature was mentioned in 21 Dialpad Connect reviews.

As reported in 20 Dialpad Connect reviews. Measures and reports on NPS, CSAT, or other metrics over time

Based on 19 Dialpad Connect reviews. Analyzes feedback from online reviews

As reported in 18 Dialpad Connect reviews. Analyzes feedback from surveys through built-in survey features or integrations with survey tools

Analyzes customer feedback from social media This feature was mentioned in 19 Dialpad Connect reviews.

As reported in 19 Dialpad Connect reviews. Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat

Based on 17 Dialpad Connect reviews. Allows users to generate text based on a text prompt.

Based on 17 Dialpad Connect reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 18 Dialpad Connect reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 18 Dialpad Connect reviews.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Contains PBX & VoIP softphone that can be used within the VoIP business system. This feature was mentioned in 29 Dialpad Connect reviews.

Based on 31 Dialpad Connect reviews. Manages incoming calls with features such as call forwarding, transferring, and routing.

Based on 29 Dialpad Connect reviews. Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.

Enables integrations with communication and CRM platforms. This feature was mentioned in 33 Dialpad Connect reviews.

Provides compatibility with both hosted and virtual PBX solutions. 29 reviewers of Dialpad Connect have provided feedback on this feature.

As reported in 29 Dialpad Connect reviews. Supports SIP trunking services for local and long-distance calls.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input This feature was mentioned in 13 Dialpad Connect reviews.

Engages in human-like conversation for task delegation This feature was mentioned in 14 Dialpad Connect reviews.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input This feature was mentioned in 27 Dialpad Connect reviews.

Works across multiple software systems or databases 28 reviewers of Dialpad Connect have provided feedback on this feature.

As reported in 28 Dialpad Connect reviews. Improves performance based on feedback and experience

Based on 27 Dialpad Connect reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation