--- title: Convin.ai Reviews meta_title: 'Convin.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 549 reviews by the users' company size, role or industry to find out how Convin.ai works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 549 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Convin.ai Reviews **Vendor:** Convin **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 4.7/5.0 **Total Reviews:** 549 ## About Convin.ai Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. ## Convin.ai Pros & Cons **What users like:** - Users praise the **ease of use** of Convin.ai, finding it user-friendly and convenient for auditing calls. (9 reviews) - Users value the **high accuracy** of Convin.ai in capturing communication details and evaluating agent performance. (7 reviews) - Users appreciate the **user-friendly interface** of Convin.ai, enabling easy access to call stats and metrics. (6 reviews) - Users appreciate the **auditing efficiency** of Convin.ai, finding it user-friendly and easy to navigate for call audits. (5 reviews) - Users find Convin.ai's **ease of use for auditing** highly beneficial, complemented by its user-friendly interface. (4 reviews) - Dashboard Features (4 reviews) - Reporting (4 reviews) - Call Monitoring (3 reviews) - Call Recording (3 reviews) - Easy Access (3 reviews) **What users dislike:** - Users face **auditing issues** with limited keyboard functionality and uncomprehensive reporting structures affecting efficiency. (3 reviews) - Users find the **inadequate reporting** of Convin.ai limits functionality and complicates the auditing process. (3 reviews) - Users find that **call issues** hinder efficiency, particularly with mouse dependency for call management functions. (2 reviews) - Users feel that Convin.ai needs **improvement in the solution and referral sections** for better efficiency and speed. (2 reviews) - Users find the **inadequate AI capabilities** hinder effective auditing and impact overall data accuracy and functionality. (2 reviews) - Limited Customization (2 reviews) - Poor Reporting (2 reviews) - Users experience occasional **slow loading times** with Convin.ai, affecting seamless usage and access to features. (2 reviews) - Time Delays (2 reviews) - Accent Recognition (1 reviews) ## Convin.ai Reviews ### 1. Excellent platform for Call analysis and call training. **Rating:** 5.0/5.0 stars **Reviewed by:** disha v. | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Convin.ai?** Transcripts are provided, resulting in more detailed and informative analyses. **What do you dislike about Convin.ai?** Nothing as such, so far everything is going good with convin **What problems is Convin.ai solving and how is that benefiting you?** Convin is trying to standardize the auditing process, with their ai auditing feature. ### 2. CONVIN TOOL IS GOOD **Rating:** 5.0/5.0 stars **Reviewed by:** ravish m. | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Convin.ai?** Convin is a good platform for audit and call score. **What do you dislike about Convin.ai?** sometimes ai score is not correct, my calls are rated less sometime. **What problems is Convin.ai solving and how is that benefiting you?** Convin has dynamic visualizations that help me in my rankings. ### 3. Best for Auditing **Rating:** 4.5/5.0 stars **Reviewed by:** Subhasish S. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Convin.ai?** The ease of Auditing calls. Have helped me a lot in Auditing calls. **What do you dislike about Convin.ai?** As of now I had faced small challenges which can be ignored **What problems is Convin.ai solving and how is that benefiting you?** It helped me in auditing in a very detailed and better way. ### 4. Best to Train and Develop with the ease of Speech Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Avinash Bhat . | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Convin.ai?** Friendly user interface easy to access all the conversation Calls **What do you dislike about Convin.ai?** Being an agent, many of the features are not even useful **What problems is Convin.ai solving and how is that benefiting you?** Easy to acess the quality score and call auditing for self improvement ### 5. Best in Market for Call Audit **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin L. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Convin.ai?** 1. Auto Audit Feature is exactly what a company needs to support the best in productivity. 2. Team Performance Metric is on 1 click. **What do you dislike about Convin.ai?** Nothing founded till now, will report once if come across anything in future. **What problems is Convin.ai solving and how is that benefiting you?** Real Time Trainning People Management Ease of quality Assuarance ### 6. User friendly call auditor **Rating:** 5.0/5.0 stars **Reviewed by:** Parul B. | senior executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Convin.ai?** Convin is very useful and user friendly with the help of transcription facility.It becomes really easy to audit with convin. **What do you dislike about Convin.ai?** there is nothing you can dislike about convin.its really amazing **What problems is Convin.ai solving and how is that benefiting you?** Convin is really helpful in auditing any call with the help of transcript facility and also the options like playback speed and download options makes us more easier to audit any call.Its perfect and easy to use. ### 7. Overall good experience while auditing and insights is valuable. **Rating:** 4.5/5.0 stars **Reviewed by:** Shahid Iqubal M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Convin.ai?** AI recommendation and call summary for the pitch **What do you dislike about Convin.ai?** We can improve more on AI recommendation on pitch **What problems is Convin.ai solving and how is that benefiting you?** Convin is helping me in solving the audit as it took a lot of time while doing manual audit earlier before using Convin. ### 8. Convin has eased the auditing process **Rating:** 3.5/5.0 stars **Reviewed by:** Mehar B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Convin.ai?** 1.Comprehensive auditing capabilities 2.User friendly interface 3. Coaching sessions help track progress **What do you dislike about Convin.ai?** 1. Limited customisation availability 2.Integration challenges for feedback mechanisms 3. Learning curve **What problems is Convin.ai solving and how is that benefiting you?** Helps in transpcripts to cross verify call data & objective feedback can help in data analysis for progress improvement ### 9. Helped optimising sales audits and training optimisation **Rating:** 3.5/5.0 stars **Reviewed by:** Tanvi K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Convin.ai?** Ease of use, many data points being analysed together **What do you dislike about Convin.ai?** Need to understand emotional intentillengce and adapt to healthcare conversations requirements. **What problems is Convin.ai solving and how is that benefiting you?** Helps in understanding the conversation quality, words usage, and different speech analytics which were difficult to capture with manual auditing. ### 10. Convin Review **Rating:** 5.0/5.0 stars **Reviewed by:** navjot b. | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Convin.ai?** With Convin its easy to find our calls along with call score, it also tells me how i can improve. **What do you dislike about Convin.ai?** Convin has nothing in particular to be despised, and I'm eager to see new AI-powered features. **What problems is Convin.ai solving and how is that benefiting you?** It addresses issues at the moment, but what matters is how quickly those issues are fixed. The instrument is also quite practical for everyday use. ### 11. We have being using convin since an year it is great. **Rating:** 5.0/5.0 stars **Reviewed by:** Kalani N. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Convin.ai?** As I am representative in this platform, I have never faced in any issues regarding Email process and the tool is very user friendly and easy to use totally recommended. **What do you dislike about Convin.ai?** There are some login issues which are being solved by the team. **What problems is Convin.ai solving and how is that benefiting you?** Daily use convin for auditing in emails and other processes this tool is very user friendly and provides great insight. ### 12. Easy to use tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly Mae B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Convin.ai?** Easy to use tool and can generate reports right away. It provides real-time insights into business performance, allowing users to make informed decisions quickly. It also simplifies data analysis, saving time and effort. **What do you dislike about Convin.ai?** Convin sometimes loads. This can be frustrating and can slow down tasks. To combat this, it is important to clear the cache regularly and to ensure your browser is updated. **What problems is Convin.ai solving and how is that benefiting you?** Convin helps me evaluate calls easily. It automatically transcribes calls and generates analytics so I can quickly review conversations. I can also listen to recordings to better understand customer needs and improve customer service. ### 13. Perfect AI for Automated QA **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Convin.ai?** I've been using Convin.ai for a few months now and I have to say, it's been a game-changer for our sales team. The platform allows us to easily record, transcribe, and analyze all of our sales calls, which has helped us identify areas for improvement and optimize our sales process. The transcription accuracy is impressive, and the platform's AI-powered insights provide us with valuable data on customer sentiment, objection handling, and more. The call tagging feature is also very useful, as it allows us to quickly find and review specific calls or parts of calls. What I appreciate most about Convin.ai is their excellent customer support. The team is very responsive and has been incredibly helpful in answering our questions and addressing any issues we've had. Overall, I highly recommend Convin.ai to any sales team looking to streamline their sales process and gain valuable insights into their customer interactions. **What do you dislike about Convin.ai?** While Convin.ai's AI-powered analysis and insights are generally accurate, they may not be perfect and may require some manual verification or adjustment by users. It's also worth noting that while Convin.ai is designed to improve sales processes, it may not be suitable for businesses in other industries or with different needs. **What problems is Convin.ai solving and how is that benefiting you?** Time and Money saver in Call Auditing. ### 14. Convin generates deep impactful insights on business **Rating:** 4.5/5.0 stars **Reviewed by:** Surbhi P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Convin.ai?** convin eases the use of auditing at least by half 50% and also does AI auditing for the users and it is a user-friendly tool. **What do you dislike about Convin.ai?** sometimes it has login and loading issues accuracy sometimes varying **What problems is Convin.ai solving and how is that benefiting you?** it will reduce the time taken by auditors and does the manual work by employing AI which is cost and time saving according to me ### 15. Best AI tool ever **Rating:** 4.5/5.0 stars **Reviewed by:** Vijay M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Convin.ai?** Using Convin has always been a delightful experience. It is a seamless and very user-friendly tool. It has all the necessary attributes that are necessary to gauge the performance of an individual **What do you dislike about Convin.ai?** The dual-channel is not yet accurate. It is still trying out the difference between the customer's and the analyst's voice! The AI auditing tool needs accuracy. The calls audited by AI are not up to the mark. Many flaws are yet to be rectified. **What problems is Convin.ai solving and how is that benefiting you?** Convin is helping me with identifying quality parameter errors that the analysts are committing. It is also helping me create process knowledge tests and assess the performance of every individual in the team with scores and detailed descriptions of the errors/issues. ### 16. Excellent experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Majid D. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Convin.ai?** Perfect audits and very helpful coaching seesions provided **What do you dislike about Convin.ai?** So farr all looks good, may answer after using it for few more months **What problems is Convin.ai solving and how is that benefiting you?** Helps in call audits, coaching sessions for the team ### 17. IT HELPS ME MANGE MY TEAM EFFECTIVELY **Rating:** 5.0/5.0 stars **Reviewed by:** Chandan J. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Convin.ai?** AI audits and feedback along with coaching sessions for advisors **What do you dislike about Convin.ai?** Some times we face technical issues like login issue and page gets stuck **What problems is Convin.ai solving and how is that benefiting you?** convin helps me manage my teams effectively and helps by auditing the calls with its AI which is very precise and accurate. Also coaching helps users improve in daily life tasks ### 18. Great product helped alot in tracking performance. **Rating:** 4.5/5.0 stars **Reviewed by:** Rachit R. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Convin.ai?** It helps alot in tracking performance and email with a friendly User experience the platform is also providing us to raise disputes and acknowledge feedbacks from the auditor. **What do you dislike about Convin.ai?** The user interface is friendly but a bit complex. **What problems is Convin.ai solving and how is that benefiting you?** It is making easier to listen in call and also acknowledge the calls emails and chats. ### 19. Decent software **Rating:** 3.5/5.0 stars **Reviewed by:** Priya V. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Convin.ai?** Every single transaction is audited and scored **What do you dislike about Convin.ai?** That binary options work best in most of the audit templates **What problems is Convin.ai solving and how is that benefiting you?** Getting all the audit data in one place, with various filters. ### 20. it's a good performance management application. **Rating:** 4.5/5.0 stars **Reviewed by:** monika. k. | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Convin.ai?** it's easy to use and helps in better communication. it also provides performance reports and helps in the audits. **What do you dislike about Convin.ai?** the filters could be more simplified so that people can use it more effectively. **What problems is Convin.ai solving and how is that benefiting you?** it provides appropriate data. it's cost and time efficient as well. reduces man power and enables us with more technological approach. ### 21. I'm using on daily it's very important and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Chirag K. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Convin.ai?** Best way to acknowledge feedback from agent it's very good. **What do you dislike about Convin.ai?** Nothing dislike in convin but there is one issue in it it's take to much time to load page **What problems is Convin.ai solving and how is that benefiting you?** With the help of convin we can get 100% feedback covered and agents get same time notifications with in second. ### 22. Time Saver ML tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Convin.ai?** Convin.ai is a conversational platform that uses artificial intelligence to enable businesses to have natural and intelligent conversations with their customers across multiple channels. Convin.ai offers a range of features, including chatbots, voice assistants, messaging apps, and more, which can be used to automate customer service, sales, and marketing tasks, making it easier for businesses to engage with their customers and build better relationships. Additionally, Convin.ai's analytic and reporting tools provide companies with insights into customer behavior and sentiment, which can be used to improve customer experiences and drive business growth. **What do you dislike about Convin.ai?** As of now there is nothing that I dislike about convin but sometimes when I open multiple tabs of convin it takes time to load. **What problems is Convin.ai solving and how is that benefiting you?** Automatic report is generated at any time required. 100% Call auditing on same day. It audits number of agent on same day which manually is difficult to achieve in single day. ### 23. Using Convin for quite a few months for Automated Call Audits and Business Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Divya M. | Quality Analyst Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Convin.ai?** 100% Call audits done, no manual intervention required, lot of business insights , wonderful tool **What do you dislike about Convin.ai?** Need to up the accuracy level matching manual audits **What problems is Convin.ai solving and how is that benefiting you?** Helping me reduce manual intervention and use QA strenth in other analytical work, 100 % call audits with detailed areas of improvement ### 24. Taking Conversation Intelligence at Next Level **Rating:** 5.0/5.0 stars **Reviewed by:** Sandip K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Convin.ai?** What I like best about convin is this tool has the ability to automatically get a call flow in the system with easy API integration. One feature I like the most is the unique Alerting mechanism that throws an alert to management if something unusual/a violation is detected. **What do you dislike about Convin.ai?** Sometimes there is a page loading issue that I face, but more or less, I think this can be optimized in the future. **What problems is Convin.ai solving and how is that benefiting you?** Convin.ai is solving the main problem that each and every company faces globally is the Call scoring automation; it ensures and delivers 100% Call auditing on a daily basis; any company can bring out business insights from the same. ### 25. A great tool for quality and training of the sales and marketing team **Rating:** 4.5/5.0 stars **Reviewed by:** Devender S. | Tele Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Convin.ai?** This tool is really a time saver when it comes to monitoring the call for thousands of employees to see the weak and strong areas of their conversation and sales call with clients. Having a team meeting with the reports generated by convin.ai gives logic and proper guidance to executives who need to improve, as it is totally an Artificial intelligence based software, its accuracy can not be challenged **What do you dislike about Convin.ai?** Been using this software for the last five months still its modules are mostly untouched as it has multiple modules, and the quality parameters are made in such a way that for most of the calls, there is always a need for improvement. **What problems is Convin.ai solving and how is that benefiting you?** I have a team of thirteen callers, and having a quality analyst for this size was not feasible when the team size increases; only one quality analyst will still not be enough, so I invested in technology to get a complete quality report of sales and marketing team ### 26. Life with Convin is so much better! **Rating:** 4.5/5.0 stars **Reviewed by:** Satish M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Convin.ai?** The graphical insights tracker gives a clear picture of parameter evolution throughout time **What do you dislike about Convin.ai?** The tool will occasionally lag, however Convin's team is quite helpful. **What problems is Convin.ai solving and how is that benefiting you?** Convin stands out among the sales enablement products I've explored. It is easy to use and loaded with functions that actually help. ### 27. Great audit tools . We are able to get all potential source at one place by using this app. **Rating:** 4.5/5.0 stars **Reviewed by:** Ambika A. | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Convin.ai?** We get all thing sorted in one portal.Coaching Assements is really very helpful. **What do you dislike about Convin.ai?** Accuracy and some time account wise laging issue. **What problems is Convin.ai solving and how is that benefiting you?** Coaching session are provide which is very helpful for the Agents. In one portal we can access with customized data with monthly and weekly bases. ### 28. Data Driven insights **Rating:** 4.5/5.0 stars **Reviewed by:** Nimish M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Convin.ai?** Convin UI is user-friendly and eases out the entire call audit process. Data-driven insights through convin labs are helpful. There is a lot that can be done through convin apart from the routine call audit process. Support system is impressive. **What do you dislike about Convin.ai?** Nothing as such that we did not like about convin. it is the best conversation intelligence app used by us so far. insights are the best part of the the application **What problems is Convin.ai solving and how is that benefiting you?** 100% audit samples which is not possible by manual auditing due to high volume and convin is able to provide data driven insights and facts about the current process gaps and helps us monitor the process real time ### 29. Software gives you insights of your meeting **Rating:** 4.5/5.0 stars **Reviewed by:** Dhruv S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about Convin.ai?** Convin provides me with an enhanced approach to auditing customer service tickets. By utilizing AI scores and gaining valuable customer insights, we are able to streamline our auditing process. **What do you dislike about Convin.ai?** Sometimes the database and the websites works slow. **What problems is Convin.ai solving and how is that benefiting you?** Reviewing company meetings when I cant attend Reviewing Webinars, onboardings, and certain critical events attended by others ### 30. Majorly we are using for Manual audits. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Convin.ai?** Manual audit forms are helpful Dashboard gives a comprehensive view to look upon **What do you dislike about Convin.ai?** You can make it more user friendly - eg such complex filters a normal report has 4-5 filters Could be more proactive with the cleints requirements. Parameters can be in dropdown format for easy access. **What problems is Convin.ai solving and how is that benefiting you?** It is time consuming as of now to scroll the entire sheet for a parameter, we are left with one thing at then is to search the paremter by ctrl+F ### 31. One of the best tools available in the Market **Rating:** 4.0/5.0 stars **Reviewed by:** Anuradha . | Senior Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Convin.ai?** The transcript option of convin is best. **What do you dislike about Convin.ai?** Again transcript because every single word cannot be added in convin because as a domestic call centre we have Hindi calls. **What problems is Convin.ai solving and how is that benefiting you?** Using for calls auditing and transcript saves our time while doing audits. ### 32. Great learning experience tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy N. | Fitness , nutrition and podcaster, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Convin.ai?** Customer support Ease of Implementation Ease of Use Frequency of Use **What do you dislike about Convin.ai?** Number of Features Ease of Integration Frequency of Use **What problems is Convin.ai solving and how is that benefiting you?** Improving speech , conversation intelligence ### 33. Excellent features and smoothly working AI Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Hitesh P. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Convin.ai?** Call playing features Call marking option Easily find the audited data from tool **What do you dislike about Convin.ai?** Some time we are unable to find the listed ticket call **What problems is Convin.ai solving and how is that benefiting you?** We can audit calls better and more effectively with help of AI ### 34. "A great tool for quality and training of the sales '' **Rating:** 5.0/5.0 stars **Reviewed by:** Anjali S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Convin.ai?** 1. One can use this platform to Manually Audit all the calls. 2. Convin team can automate this process and give 100% Call auditing, 3. Gives all the reportings; hence manual QA work becomes easier. **What do you dislike about Convin.ai?** Picks up the background noise as well, and this causes confusion sometimes Sometimes the system is slow. However, convin is very fast in resolving such issues. **What problems is Convin.ai solving and how is that benefiting you?** We're a growing start-up, and we absolutely needed a platform to help manage this information and feedback. Convin has solved a lot of pain and frustration for our sales org, and their team has been an absolute pleasure to work with. ### 35. User friendly auditing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Arbhaz P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Convin.ai?** The best part of Convin is that it helps in fetching out details very quickly and makes reporting easier. **What do you dislike about Convin.ai?** The call for same-day will take time to reflect in Convin **What problems is Convin.ai solving and how is that benefiting you?** It helps in analyzing calls in a faster manner and generates valuable insights in little or no time ### 36. Its a AI auditing tool which will help to audit in a effective way. **Rating:** 4.0/5.0 stars **Reviewed by:** Robin A. | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Convin.ai?** Convin is AI auditing tool which is helpfull for auditing more acurately. The data will be uploaded automatically. **What do you dislike about Convin.ai?** The auditing phase is not user friendly. **What problems is Convin.ai solving and how is that benefiting you?** Convin is uploading the data automatcally which is very helpfull. ### 37. Makes auditing easy with data visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Vanshdeep P. | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Convin.ai?** Dashboard with good data visibility and easy access. **What do you dislike about Convin.ai?** Accuracy / precision on reports , excessive reports data **What problems is Convin.ai solving and how is that benefiting you?** Making it easy to have access of all recorings at one place with better data visibility and send feedback to the concerned experts ### 38. NA **Rating:** 4.5/5.0 stars **Reviewed by:** Bhawna G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Convin.ai?** It shows complete data in a chart form to understand quickly **What do you dislike about Convin.ai?** It does not provide raw data to verify the chart details, we need to download complete dump every time **What problems is Convin.ai solving and how is that benefiting you?** Its helping us to caught the unauthorized things and helping to improve conversion ### 39. Great experience to learn new things on a daily basis. **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Convin.ai?**

Try learning new things from others. In what way do they look best when compared to our conversations with the business Cx's? So that we can implement the same and start giving our clients great services.

**What do you dislike about Convin.ai?** Not at all. But remove the repeated call conversations. This way, our time is saved and we can give more importance to other sections of the conversation. Apart from the repeated calls, everything is good. **What problems is Convin.ai solving and how is that benefiting you?** Select the best conversations and involve other experts to gather the same information. This ensures that when speaking with CXs, our service feels comfortable. ### 40. Using tool for daily Auditing **Rating:** 4.5/5.0 stars **Reviewed by:** Avani D. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Convin.ai?** Auto Scoring option and reporting format, Automated reports **What do you dislike about Convin.ai?** Login issues, App reloading after each tiny update **What problems is Convin.ai solving and how is that benefiting you?** Identify the area of concern in terms of voice and email quality ### 41. Perfect Tool for Call Quality Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Satyam C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Convin.ai?** Multiple features can be used daily, which helps in Time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automatically prepared reportings. **What do you dislike about Convin.ai?** As such, nothing can be disliked; as a startup, it's growing, and their team is working efficiently. **What problems is Convin.ai solving and how is that benefiting you?** 1. Time saver for all the QA's 2. Identifying the Voice of Customers 3. Improvising Quality scores for reps with Peer to peer automated coaching ### 42. Daily use platform for auditing **Rating:** 3.5/5.0 stars **Reviewed by:** preeti j. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Convin.ai?** All the information is reachable and readily available. **What do you dislike about Convin.ai?** Sometimes database work slow which can be improved. **What problems is Convin.ai solving and how is that benefiting you?** It is helping in manual audits and sending feedbacks to the concerned person on time and fetching the data for their acknowledgement. ### 43. Ai tool for every day auditing **Rating:** 4.0/5.0 stars **Reviewed by:** Veena L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2023 **What do you like best about Convin.ai?** An automated tool that has handy calls and features **What do you dislike about Convin.ai?** Reports are sometimes not fully convenient to use **What problems is Convin.ai solving and how is that benefiting you?** Earlier calls are uploaded manually, and from now on convin, its automated, which saves time ### 44. Best AI enable auditing software **Rating:** 3.0/5.0 stars **Reviewed by:** Sourav Y. | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Convin.ai?** convin gives transcript of any call recording in exact format and easily sort the problem of typings, Other best part is it can improve the work efficiency if someone use this. **What do you dislike about Convin.ai?** Dislike point is that we can't manually enter our remarks, and AI not thinks like humans and not understand situation-based scenarios, need more improvement for further process. **What problems is Convin.ai solving and how is that benefiting you?** Main problem convin solved is easily we can found a data of the calls with their transcript words in an easy format, it can reduce work pressure and loads on human. ### 45. User friendly on audit purpose and also Best AI auditing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Srilekha S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about Convin.ai?** Easy-to-use, user-friendly tool,Available in the market right now **What do you dislike about Convin.ai?** Page loading takes time and reports are sometimes not accurate **What problems is Convin.ai solving and how is that benefiting you?** We can save time by using auditing as well as reporting ### 46. AI and Automation at it's best! **Rating:** 5.0/5.0 stars **Reviewed by:** Varsha P. | AI/ML Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Convin.ai?** I like that this tool can automatically evaluate 100% of calls without bias or inconsistency. Interestingly, it also works on customized Q/A template where we can define our parameters and weights. **What do you dislike about Convin.ai?** Everything is great but it takes a few months to help us realize the exact product value on the ground. So it takes a little more patience than what I originally thought. **What problems is Convin.ai solving and how is that benefiting you?** My quality team was able to audit only 3% of the calls and that too on google forms. By convin we can audit 100% calls automatically and manually go through the calls where AI detects the violation/red alert. It maximizes the impact of my QA team and help us ensure coverage on all the conversations. ### 47. Amazing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kumar K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Convin.ai?** 1. This gives us automated insights regarding graphs, reducing our work of sharing the reports. 2. Gives coaching sessions to the agents, etc. 3. Very easy to create assessments that help us evaluate our agents' knowledge. **What do you dislike about Convin.ai?** 1. Convin sometimes fails to identify the voice of the customer & the agent. 2. For assessments, we have to manually ask for edit access to check & work on responses. **What problems is Convin.ai solving and how is that benefiting you?** Convin identifies the calls & audits & based on that, it is giving the insights. ### 48. State of the ART **Rating:** 4.0/5.0 stars **Reviewed by:** Prabhleen K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Convin.ai?** 1. Data Quality is pivotal for organizations, or you cannot make the right decisions without it. 2. Easy to use. 3. Handy process. 4. Save time and energy. **What do you dislike about Convin.ai?** Loading issue and lots of clicks, nothing major to worry about the same. Doing and helping in every aspect of data and work. **What problems is Convin.ai solving and how is that benefiting you?** A major help in data sorting, reports, and manual audits while saving more time and energy with superlative results. Giving accurate, crisp, and easy-to-read data. ### 49. 100% Audit /Process Enhancement **Rating:** 4.5/5.0 stars **Reviewed by:** Brajesh K. | Deputy Manager Service, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Convin.ai?** all call audited By Convin Which is reducing manual auditing **What do you dislike about Convin.ai?** Issue in transferred call audit one process to another with Same Number **What problems is Convin.ai solving and how is that benefiting you?** Convin to Speech to text + Is A Good Learner by which process is improving day by day and giving stats to each user on every parament of Audit Sheet ### 50. pros and cons of convin **Rating:** 4.0/5.0 stars **Reviewed by:** Monu R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Convin.ai?** call audit process was gone on next level easy to audit calls to both party auditor and employee as well and call quality is one of the good things in convin thats the thing I like. **What do you dislike about Convin.ai?** there was some errors in capturing words during AI audit and in coaching there was an error like repeated voice notes and mismatched voice notes not belongs to the coaching subject **What problems is Convin.ai solving and how is that benefiting you?** in convin there is good thing that we can analyse our speech or calls and modify it in good manner for better conversion it also provides coaching based on our week points to improve ourselves ## Convin.ai Discussions - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments - [View Convin.ai pricing details and edition comparison](https://www.g2.com/products/convin-ai/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+12%3A14%3A44+-0500&secure%5Bsession_id%5D=f0a7ac15-19da-458f-9bef-a59205e2f9d9&secure%5Btoken%5D=7da76776856589393807b8d64855716161b39123d521756e56221a2de853e624&format=llm_user) ## Convin.ai Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Convin.ai Alternatives - [Gong](https://www.g2.com/products/gong/reviews) - 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