--- title: Convin.ai Reviews meta_title: 'Convin.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 549 reviews by the users' company size, role or industry to find out how Convin.ai works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 549 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Convin.ai Reviews **Vendor:** Convin **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 4.7/5.0 **Total Reviews:** 549 ## About Convin.ai Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. ## Convin.ai Pros & Cons **What users like:** - Users praise the **ease of use** of Convin.ai, finding it user-friendly and convenient for auditing calls. (9 reviews) - Users value the **high accuracy** of Convin.ai in capturing communication details and evaluating agent performance. (7 reviews) - Users appreciate the **user-friendly interface** of Convin.ai, enabling easy access to call stats and metrics. (6 reviews) - Users appreciate the **auditing efficiency** of Convin.ai, finding it user-friendly and easy to navigate for call audits. (5 reviews) - Users find Convin.ai's **ease of use for auditing** highly beneficial, complemented by its user-friendly interface. (4 reviews) - Dashboard Features (4 reviews) - Reporting (4 reviews) - Call Monitoring (3 reviews) - Call Recording (3 reviews) - Easy Access (3 reviews) **What users dislike:** - Users face **auditing issues** with limited keyboard functionality and uncomprehensive reporting structures affecting efficiency. (3 reviews) - Users find the **inadequate reporting** of Convin.ai limits functionality and complicates the auditing process. (3 reviews) - Users find that **call issues** hinder efficiency, particularly with mouse dependency for call management functions. (2 reviews) - Users feel that Convin.ai needs **improvement in the solution and referral sections** for better efficiency and speed. (2 reviews) - Users find the **inadequate AI capabilities** hinder effective auditing and impact overall data accuracy and functionality. (2 reviews) - Limited Customization (2 reviews) - Poor Reporting (2 reviews) - Users experience occasional **slow loading times** with Convin.ai, affecting seamless usage and access to features. (2 reviews) - Time Delays (2 reviews) - Accent Recognition (1 reviews) ## Convin.ai Reviews ### 1. Vast and Flexible **Rating:** 3.5/5.0 stars **Reviewed by:** Hafis A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Convin.ai?** The features and benefits are vey vast in Convin, most of all it is flexible . In short it is a one stop shop for all audit and monitoring activities. **What do you dislike about Convin.ai?** As the product is vast it takes time to get a hold of it. **What problems is Convin.ai solving and how is that benefiting you?** Convin helps in auditing and monitoring of calls in an effective manner. ### 2. Convin made my life easy with Audits and Analysis **Rating:** 3.5/5.0 stars **Reviewed by:** Chanchal S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Convin.ai?** The system's implementation of Quality Assurance scorecards has been nothing short of spectacular **What do you dislike about Convin.ai?** Sometimes the transcription does not match the conversation and is not entirely accurate. **What problems is Convin.ai solving and how is that benefiting you?** The customer sentiment analysis "moments" have proven to be invaluable in helping us pinpoint the precise items we are searching for while we are on the phone ### 3. Helped In improving call quality. **Rating:** 5.0/5.0 stars **Reviewed by:** niyant k. | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Convin.ai?** Transcripts enable us to widen the scope of our audits and gain a better knowledge of call quality. **What do you dislike about Convin.ai?** Sometimes it is a little challenging to create specific reports , filters are little confusing. **What problems is Convin.ai solving and how is that benefiting you?** Among the sales coaching products I've looked into, Convin stands out. It is simple to use and packed with helpful features. ### 4. App is user friendly, easy to audit and share feedback **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Convin.ai?** Application is user-friendly easy to audit **What do you dislike about Convin.ai?** coaching should be in regional language. **What problems is Convin.ai solving and how is that benefiting you?** . ### 5. Convin has helped me lead my team in a productive way. **Rating:** 5.0/5.0 stars **Reviewed by:** Prateek Sharma . | Admission counsler, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Convin.ai?** Easy to audit and quickly identify some significant terms. User-friendly and quick to provide the staff with the proper guidance. Real-time live audits are quite useful. **What do you dislike about Convin.ai?** sometimes we face difficulty with logging in. **What problems is Convin.ai solving and how is that benefiting you?** Convin is suggesting coaching moduls to reps automatically based on there performance, this makes things really easy for us. ### 6. Convin.ai to Improve your performance. **Rating:** 5.0/5.0 stars **Reviewed by:** komal t. | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Convin.ai?** This tool is very simple to use, If something requires troubleshooting, it is done quickly, and their team guide us very nicely. **What do you dislike about Convin.ai?** I am happy with this product abhi tak, i will edit this if i will face any issues. **What problems is Convin.ai solving and how is that benefiting you?** Convin offers interactive dashboards to help me with my assessment. ### 7. "Auditors and Team leads AK47 to win the war of call quality" **Rating:** 5.0/5.0 stars **Reviewed by:** Sneha B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Convin.ai?** Convin is a all round 360 degree tool which has each and every need that is needed for a call quality auditor the team has taught about every possibility to improve the call quality score of the clients **What do you dislike about Convin.ai?** none as of now since its a damn good and running smooth **What problems is Convin.ai solving and how is that benefiting you?** Convin almost solves our entire business plans by their in house built solutions be it in providing us the business analytics be it providing us with the data and the insights in real time ### 8. Best software in India! **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Convin.ai?** very good in terms of accessing it for the representatives it is very easy to use as a first time user i found it very easy to use and it helps us access the calls and listen to them. **What do you dislike about Convin.ai?** It can be better optimized in many ways takes time to load **What problems is Convin.ai solving and how is that benefiting you?** Convin as a conversational intelligence software helps me a lot in my day to day life it helps in making the calls and i also listen to them and sometimes raise disputes in this software. ### 9. Helps me improve the Language and communication skills **Rating:** 5.0/5.0 stars **Reviewed by:** Parth J. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Convin.ai?** Convin helped me a lot to improve myself personally and professionally by making my soft skills a lot better and it helped me improve my scores where i made mistakes and where i can imrove. **What do you dislike about Convin.ai?** Convin should be a little flexible in extending the features to the clients **What problems is Convin.ai solving and how is that benefiting you?** Convin will record the calls and this is helping me to re listen to the calls and make any improvements so that i can make my call quality score better and can be a good representative ### 10. Tracking AI Quality Scores: Convin's Leading Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Sparsh S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Convin.ai?** It provides a comprehensive picture of paramter development through graphical insights tracker **What do you dislike about Convin.ai?** While there may occasionally be a little delay, login issues generally only happen once a month. **What problems is Convin.ai solving and how is that benefiting you?** Convin's constant development of new features is outstanding. It highlights their commitment to remaining the industry leader in sales enablement. ### 11. AI Audit Dashboard Report **Rating:** 5.0/5.0 stars **Reviewed by:** Shirin K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Convin.ai?** 1. Transcript 2. Summary 3. Easy Access to word cloud 4. Advance key words can be found though search **What do you dislike about Convin.ai?** 1. Call gets merged 2. Doesn't identify if the call is a follow up or goes to voice mail **What problems is Convin.ai solving and how is that benefiting you?** 1. The convin is helping us to get the accurate data of the call along with its transcript. ### 12. Convin is a user friendly tool where I audit everyday **Rating:** 5.0/5.0 stars **Reviewed by:** Mohibali S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Convin.ai?** Helps me see the team score as i am a team leader and it also helps me guide the representatives as per their score and improve their performance. U can share the acknowledgement feedback and thats really helpful **What do you dislike about Convin.ai?** Convin tool should give access to TLs to download raw dump data that is my request **What problems is Convin.ai solving and how is that benefiting you?** It helps me improve my team performance by many folds and it improves their performance capacity per hour and it made my team more productive and throughput is over the roof. ### 13. Convin plays a role to improving the sales pitch **Rating:** 5.0/5.0 stars **Reviewed by:** chandan a. | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Convin.ai?** We can easily access every one of the capabilities of Convin because of its user-friendly UI. **What do you dislike about Convin.ai?** I havent come accross any problem yet, my managers help me in case of doubts. **What problems is Convin.ai solving and how is that benefiting you?** We can easily find possibilities to boost the success of our customer service representatives thanks to Convin. ### 14. Does a great job with transcripts **Rating:** 5.0/5.0 stars **Reviewed by:** ayushman y. | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Convin.ai?** Does a great job with transcripts and user interaction where you can go to a specific spot in the conversation and review the discussion. **What do you dislike about Convin.ai?** Sometimes slow to respond. Hope this will be improved very soon. **What problems is Convin.ai solving and how is that benefiting you?** By using transcripts, we can expand the scope of our audits and better understand call quality. ### 15. Best available too right now for the calling representatives **Rating:** 5.0/5.0 stars **Reviewed by:** Sapana Vipulbhai S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Convin.ai?** we can see the feedbacks and the application is very easy to use even as a beginner and also the application can mark down the mistakes we make and its very imp in day to day life **What do you dislike about Convin.ai?** it has lagging and database issues sometimes one in a 1000 scenario **What problems is Convin.ai solving and how is that benefiting you?** It shows the errors on spot on time and it helps the representative very much by making them understand their faults and give them the chance to improve the mistakes done by the reps. ### 16. Easily Accessible Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Aarti S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Convin.ai?** i would like to share my review as convin is one of the best platform where we can easily access our calls without any difficulty. **What do you dislike about Convin.ai?** 1 thing on which convin need to work we are unable to access others calls. **What problems is Convin.ai solving and how is that benefiting you?** now we can easily access our calls ### 17. "best tool for conversational intelligence" **Rating:** 5.0/5.0 stars **Reviewed by:** Ruman Mansuri M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Convin.ai?** Everything. Since its all in one tool for the analytics and to analyse the call quality score and also to see how your team performs in terms of different metrics **What do you dislike about Convin.ai?** Small but negligable issues such as optimization and loading time can be decreased. **What problems is Convin.ai solving and how is that benefiting you?** Almost all the needs and wants that are needed for a call monitoring and assistance and call quality centers can be full filled by convin by 100% since all the needed analytics can be seen in convin ### 18. "Increased Rep Productivity by many folds" **Rating:** 5.0/5.0 stars **Reviewed by:** Dhaval Maganbhai P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Convin.ai?** Convin gives us the feedback for the calls and it also sends the reps emails when the audit is done which is useful and the analytics are also given by the convin. **What do you dislike about Convin.ai?** sometimes tool needs to be refreshed and it can be optimised. **What problems is Convin.ai solving and how is that benefiting you?** Convin gives us the analytics and also other business insights which gives us the upper hand in understanding the requirements of the clients in real life. Also the user interface is very friendly and easy to use ### 19. "Helps me increase my call quality score" **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka D. | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Convin.ai?** In convin I am able to see where the scores have improved and where the scores are deducted in my calls and where can i make the rectification and how to improve the call quality **What do you dislike about Convin.ai?** The filters are little bit hard to navigate and the template should be applied automatically. **What problems is Convin.ai solving and how is that benefiting you?** Convin gives me the insights on where i can improve my call/ email scores and where i have been making mistakes also this tool made me productive and more efficient. ### 20. Convin is quite adaptive. **Rating:** 5.0/5.0 stars **Reviewed by:** taranjeet k. | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Convin.ai?** Convin's feedback on how to improve your agent call and the coaching sessions are amazing. It is simple to use. **What do you dislike about Convin.ai?** Reports and data extraction could potentially be improved. **What problems is Convin.ai solving and how is that benefiting you?** When all calls are analyzed, it is easier to find trends in the reasons why customers call in. ### 21. Convin enhances our call analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Apeksha C. | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Convin.ai?** Helpful in understanding the insights of our calls and gets chance to listen another tenured coach's recordings so it helps to certain extent **What do you dislike about Convin.ai?** The sectioning is not very appropriate as per my observation **What problems is Convin.ai solving and how is that benefiting you?** We get to know our call feedbacks very frequently so it helps in the improvement of consultation ### 22. Convin is well-organized and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu Bhadauria . | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Convin.ai?** Convin is simple to use and has helpful assistance. The response time to a request is really short. If something requires troubleshooting, it is done quickly and with a sense of urgency. **What do you dislike about Convin.ai?** So far, I haven't come across anything that isn't beneficial to me. **What problems is Convin.ai solving and how is that benefiting you?** We were in a need of solution for the issue of how to effectively train, score, and assess our team. The productivity of our evaluation has significantly risen thanks to the benefit of having AI integrated into your program. ### 23. Convin being incredibly resourceful **Rating:** 5.0/5.0 stars **Reviewed by:** Arun Kumar Jaiswal . | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Convin.ai?** The coaching sessions and Convin's feedback on how to enhance your agent call are excellent. It is easy to use. **What do you dislike about Convin.ai?** Reports and data extraction might be improved **What problems is Convin.ai solving and how is that benefiting you?** It is simpler to identify trends in the reasons why customers are calling in when all calls are evaluated. ### 24. convin AI audit feedback are really helping me improve my performance **Rating:** 5.0/5.0 stars **Reviewed by:** swati p. | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Convin.ai?** we get daily ai audit feedback from convin's end, which really help m improve my call pitch and approch towards customers. **What do you dislike about Convin.ai?** Convin doesnt show me others performace, it should show others calls too. **What problems is Convin.ai solving and how is that benefiting you?** Convin is auditing all users equally; favouritism is not anymore visible. ### 25. Can know by scores better using Convin **Rating:** 4.0/5.0 stars **Reviewed by:** Rajai Tamanna M. | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2023 **What do you like best about Convin.ai?** In Convin software, my scores can be seen and i can improvise my scores because the ai will find where i made mistakes and gives me the exact mark downs of the call. **What do you dislike about Convin.ai?** As of now, none to my capacity I had any issues. The lengthy procedure present it can be decreased. **What problems is Convin.ai solving and how is that benefiting you?** Markdowns are marked very accurately and this helps me increase your call quality score. The coaching sessions assigned are very helpful in learning the sales pitch. ### 26. normal **Rating:** 3.0/5.0 stars **Reviewed by:** Anjani M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Convin.ai?** It helps us to know with the simple explanation used by other coaches **What do you dislike about Convin.ai?** One session is repeated many times. Some times the sessions are way too obvious. **What problems is Convin.ai solving and how is that benefiting you?** Helping us with simple explanation of the plan ### 27. convic is great tool and user interface is smooth. **Rating:** 5.0/5.0 stars **Reviewed by:** Raval M. | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Convin.ai?** There are a lot of things i like the best out of all the features is the AI feature and it creates custom coaching to me as a representative it is a lot of help. **What do you dislike about Convin.ai?** There are so many tabs it will take more time. **What problems is Convin.ai solving and how is that benefiting you?** Convin as a saas product makes my work a lot easier by creating thecustom coaching to me as a representative it is a lot of help and it will improve my performace from past 4 months ### 28. Excellent tool for the email process. **Rating:** 4.5/5.0 stars **Reviewed by:** Afreen I. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Convin.ai?** The best thing about convin, is of the AI tool feature, this enables an agent to have an overview of his performance. It also, enables us to improve ourselves in the fields we need to. **What do you dislike about Convin.ai?** Well not a demerit point, but yeah want some more features to be added in this convin application. **What problems is Convin.ai solving and how is that benefiting you?** It is enabling us to improve our quality score, by highlighting us to the specific areas wherein we nedd to work, like in the area of paraphrasing, emphathy or grammer etc. ### 29. Call Score Standardization and Auditing **Rating:** 5.0/5.0 stars **Reviewed by:** reena G. | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Convin.ai?** The graphical insights tracker provides an accurate timeline of parameter evolution. **What do you dislike about Convin.ai?** There are issues but nothing major that would keep me away from using Convin **What problems is Convin.ai solving and how is that benefiting you?** Among the sales enablement products I've looked into, Convin stands out. It is simple to use and packed with helpful features. ### 30. Transformed Our Process Of call/chat and email Auditing **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Convin.ai?** It provides us different options to make teams and the emails are sent to the advisors when the audits are done it gives us real time analytics and other information. **What do you dislike about Convin.ai?** can be optimized better and the user interface can be improvised. **What problems is Convin.ai solving and how is that benefiting you?** Convin tries to provide us the call insights and gives the summary of the call which will eliminate the hassle of listening to the whole call and it saves us 1000 of hours of manual tasks. ### 31. My daily routine now includes using Convin **Rating:** 5.0/5.0 stars **Reviewed by:** Arijeet Chandra Raj . | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Convin.ai?** Convin has shown to be a helpful addition to our everyday job by identifying faulty samples with ease. It has greatly decreased the amount of manual labor with the feature of AI Audits and moments feature which is necessary for sample selection. **What do you dislike about Convin.ai?** When using multiple tabs It hangs sometime. And takes time **What problems is Convin.ai solving and how is that benefiting you?** It helps a lot to know the quality of work what we are doing and also help us to improve. It has helped a lot in our work. ### 32. Convin is excellent at assessing calls. **Rating:** 5.0/5.0 stars **Reviewed by:** Dhruv Kalra . | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Convin.ai?** With Convin, we can clearly see the areas of opportunity with the aid of the dashboard. **What do you dislike about Convin.ai?** Because the transcription is AI-driven, it occasionally contains errors. **What problems is Convin.ai solving and how is that benefiting you?** The issue of using different platforms for different tasks has been resolved. Work can therefore be productive with Convin. ### 33. Enhancing our service desk with Convin **Rating:** 5.0/5.0 stars **Reviewed by:** Megha . | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Convin.ai?** With Convin, we've discovered a variety of capabilities that let us learn useful information from the calls we make every day **What do you dislike about Convin.ai?** There is not much I dislike about Convin. **What problems is Convin.ai solving and how is that benefiting you?** We use Convin to reduce the time it takes to do QA on our calls. ### 34. Best Auditing Software **Rating:** 4.5/5.0 stars **Reviewed by:** Srishty M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Convin.ai?** Its a Good platform , where we do daily auditing. Good in extracting proper audits reports. Its also give transcript and also share feedback email with the counselors to work on there AOI. **What do you dislike about Convin.ai?** sometime face login issues. calls are not visible sometimes. **What problems is Convin.ai solving and how is that benefiting you?** its hep to audits call in a appropriate manner. Transcript are generated which helps us to read the call. ### 35. Helps to close sales by providing lead score **Rating:** 5.0/5.0 stars **Reviewed by:** rishabh a. | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Convin.ai?** With the use of AI, this program can monitor and optimize sales talks. Lead score is a very helpful feature to boost sales. **What do you dislike about Convin.ai?** UI can be improved, they can add more colors. **What problems is Convin.ai solving and how is that benefiting you?** It makes our work simple by streamlining everything from communication to measuring progress. ### 36. Its easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** SONIA J. | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Convin.ai?** Its easy to connect and after getting convin its because easy to audit and share the feedback with the counselors . **What do you dislike about Convin.ai?** I am still exploring the convin and i have not faced any issue yet. **What problems is Convin.ai solving and how is that benefiting you?** My overall experice with convin its great. ### 37. Excellent Companion-Convin **Rating:** 5.0/5.0 stars **Reviewed by:** Bijindra Gaurav . | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Convin.ai?** A solid partner who genuinely wants to see our customers, employees, and business flourish. **What do you dislike about Convin.ai?** Not a hate, but a chance to keep adding features and functionalities. **What problems is Convin.ai solving and how is that benefiting you?** Convin develop more robust data and analytics so we can use them to increase client stickiness ### 38. A Win-Win Game_Convin **Rating:** 4.0/5.0 stars **Reviewed by:** Vipul S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Convin.ai?** The most helpful task is to maintain data in various supported sheets, using Convin made it easy and outrageous for a user being on it 1st the time or frequently logged in to do an audit. This actually pertains to analytical tasks which can be easily performed in the tool, leading found a new era of quality discussion with the different types of users. All that it takes in one pocket together can provide great process tracking. **What do you dislike about Convin.ai?** There are a lot of clicks that need to perform while accessing data. Color coding can make a difference. 1st time the user feels robust to use. The home page requires less information and lets the user decide what to be used and followed as per his requirement. The user interface requires revisiting to make it simple once logged in. **What problems is Convin.ai solving and how is that benefiting you?** The tool is related to numerical data processing. It is used to collect data, analyze data, identify root causes, and measure results in problem-solving and process improvement, which is normally a routine IVR CANT PERFORM. The use of these tools helps people involved easily generate new ideas, solve problems, and do proper planning. Looks to be exactly what I needed ### 39. Best software **Rating:** 5.0/5.0 stars **Reviewed by:** Kartik Khurana . | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Convin.ai?** It helps us to improve our call quality i can listen my call which ever i want to, it make our life easy and comfortable these kind of softable increase our productivity **What do you dislike about Convin.ai?** nothing to be dislike about convin it makes us lazy and more dependable on such kind of software , if any other improvement require i will message still software to use **What problems is Convin.ai solving and how is that benefiting you?** It helps us to improve our call quality i can listen my call which ever i want to, it make our life easy and comfortable these kind of softable increase our productivity ### 40. Tool to Audit with Ai features **Rating:** 4.5/5.0 stars **Reviewed by:** Samir D. | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2023 **What do you like best about Convin.ai?** One of the best software currently available in market to audit calls through Ai, It also gives a summerise report to anyalise the score and other data. **What do you dislike about Convin.ai?** It is hard to dislike convin but sometime due to downtime we won't be abke to audit calls in that perticular time frame **What problems is Convin.ai solving and how is that benefiting you?** Convin helping to gather all information on a single platform like calls, teaching i.e coaching dashboard and beacuse of which we can test our agents how better they are understanding any topic. ### 41. Love how Convin has integrated AI with Customer Intelligence **Rating:** 4.5/5.0 stars **Reviewed by:** Zahoor S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Convin.ai?** All of the data is tracked by the Convin. The filters make it possible to swiftly and simply target that data and spot trends and other points of interest. Timelines and transcripts enable a thorough and efficient overview in one location. **What do you dislike about Convin.ai?** Nothing at all. I love utilizing this fantastic system on a daily basis. **What problems is Convin.ai solving and how is that benefiting you?** When I can't hear some sections of a call clearly through my headphones, I can read the transcription of those bits. ### 42. convin provide great Transcript feature **Rating:** 4.5/5.0 stars **Reviewed by:** Zayeem Farooque . | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Convin.ai?** Transcript is very helpfull for me because we only need to type key words **What do you dislike about Convin.ai?** It will take time to update call recording **What problems is Convin.ai solving and how is that benefiting you?** Convin's continual addition of new features is fantastic. It demonstrates their dedication to continuing to lead the field in sales enablement. ### 43. Convin is quite useful and saves us a lot of time. **Rating:** 5.0/5.0 stars **Reviewed by:** Amit S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Convin.ai?** With the help of Convin, one can easily look at the positive and negative aspects of employee-client interactions **What do you dislike about Convin.ai?** Finding specific calls is a challenging task **What problems is Convin.ai solving and how is that benefiting you?** With the help of Convin, one can easily look at the positive and negative aspects of employee-client interactions ### 44. Call Audits, Performance tracking, Summary **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Convin.ai?** Artifical Intelligence, Different Features, LMS, Performance Monitoring and Summary, **What do you dislike about Convin.ai?** Artifical Intelligence score accuracy needs to improvise. **What problems is Convin.ai solving and how is that benefiting you?** Convin has been helpful in monitoring and evaulating calls via AI which helps us in return to save time due to avoidance of Manual Audits. ### 45. " Solves business problems to the teams by providing analytics of calls" **Rating:** 4.0/5.0 stars **Reviewed by:** Nirmalkumar Z. | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Convin.ai?** The reports!!!! They can be very useful when you want to deep dive into the data and find the different parameters and issues which impact your business directly! **What do you dislike about Convin.ai?** as far as i know none to be disliked in convin **What problems is Convin.ai solving and how is that benefiting you?** Convin solves a lot of problems in different companies according to their sectors and the needs the clients need to make out of the insights and reports that convin will generate ### 46. Call Audits & Transcript **Rating:** 4.5/5.0 stars **Reviewed by:** Akshada S. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Convin.ai?** Features like LMS, AI scoring, Word Cloud, etc **What do you dislike about Convin.ai?** AI accuracy needs to be improved rest it meets the expectations **What problems is Convin.ai solving and how is that benefiting you?** Convin is helping us in auditing the soft skills and providing feedback real time, this is saving our manual audits timeframe ### 47. Call Quality Management with Convin.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Hamza J. | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Convin.ai?** Convin makes it possible for me to do my everyday activities faster. The moment excerpts and transcripts truly help to make the process more effectively. **What do you dislike about Convin.ai?** It's a fantastic system, and I look forward to utilizing it every day **What problems is Convin.ai solving and how is that benefiting you?** The ability to simply hit edit on the draft till it is final rather than having to start the audits over from scratch if I make a mistake. I save so much time with that. ### 48. Can check my audits every day in a effective way **Rating:** 5.0/5.0 stars **Reviewed by:** Kirti S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Convin.ai?** convin basically helps us improve my performance and it will highlight my mistakes regarding the grammatical using advanced AI techniques. It is user friendly and awsome! **What do you dislike about Convin.ai?** it needs to get optimized and improved a bit **What problems is Convin.ai solving and how is that benefiting you?** Convin helps a lot by helping me improve my language either its a grammatical error or understanding error it helps us improve my score card and thus helps me not make the same mistake twice. ### 49. Been effectively managing my team through Convin . **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha B. | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Convin.ai?** Easy to audit & find some key words in a super easy way.User freindly & help to give right direction to the team in a quick way. Very helpful to do live audits in real time. **What do you dislike about Convin.ai?** Login issue.Coaching modules should be as per requirement. repeated modules are more in coaching. **What problems is Convin.ai solving and how is that benefiting you?** Using to audit team calls for better consultation . to improve the conversation. to avoid negative talk from dash board. ### 50. Convin making upto it's promise **Rating:** 5.0/5.0 stars **Reviewed by:** Sahil Aggarwal . | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Convin.ai?** best tool in the market to get all things correct very usefull **What do you dislike about Convin.ai?** nothing to dislike in the tool as it is very usefull **What problems is Convin.ai solving and how is that benefiting you?** my over all experiance is great about this fast growing tool ## Convin.ai Discussions - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments - [View Convin.ai pricing details and edition comparison](https://www.g2.com/products/convin-ai/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+10%3A34%3A13+-0500&secure%5Bsession_id%5D=98dae1fd-4036-432a-9d54-2e8a94c2abb8&secure%5Btoken%5D=ae87c31d0db987979093873eb4d86351a05ea4c02437229df7f3b51b506476db&format=llm_user) ## Convin.ai Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Convin.ai Alternatives - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,504 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (579 reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - 4.5/5.0 (825 reviews)