# Convin.ai vs Gong Comparison --- ## AI Generated Summary - **G2 reviewers report** that Gong excels in capturing critical call elements that influence conversions, with users highlighting its ability to pinpoint what leads to stalled or lost deals. This feature is particularly beneficial for sales teams looking to refine their strategies. - **Users say** that Convin.ai offers a user-friendly interface that simplifies task management, making it easier for teams to track their activities. This ease of use is a significant advantage for organizations that prioritize quick adoption and minimal training. - **Reviewers mention** that Gong's integration of AI for meeting summaries is a standout feature, allowing users to generate concise follow-up emails that highlight key takeaways and next steps. This functionality enhances productivity and ensures important details are not overlooked. - **According to verified reviews** , Convin.ai is praised for its innovative approach to understanding organizational needs, particularly through automation and real-time analysis of customer interactions. This adaptability can be a game-changer for businesses looking to enhance their customer engagement strategies. - **G2 reviewers highlight** that Gong's overall satisfaction ratings are significantly higher, reflecting a strong market presence and user loyalty. The platform's ability to provide actionable insights from calls is frequently noted as a key factor in its success. - **Users report** that while Convin.ai has a solid feature set, Gong's extensive review history and higher G2 Score suggest a more robust and reliable solution for teams focused on maximizing sales performance through data-driven insights. --- ## Frequently Asked Questions ### What is the difference between Gong vs Convin.ai? Gong and Convin.ai are both highly rated Revenue AI Platforms, but Convin.ai leads on Quality of Support and Ease of Use, while Gong has a larger review base and is more established in the mid-market and enterprise segments. | [Gong](https://www.g2.com/products/gong/reviews) | [Convin.ai](https://www.g2.com/products/convin-ai/reviews) | | --- | --- | | 4.7/5 (6,679 reviews) | 4.7/5 (549 reviews) | | Mid-Market, Enterprise | Mid-Market, Enterprise | | 9.1 | 9.2 | | 9.2 | 9.6 | | AI-powered call recording and actionable insights | Ease of use (9 all-time mentions) | ### How do the pricing models of Gong and Convin.ai compare? Convin.ai is rated higher for value, with a Price/Cost satisfaction score advantage over Gong. - **Gong:** Reviewers frequently cite premium pricing as a challenge, especially for smaller teams, and mention that cost is a common concern in leadership discussions. - **Convin.ai:** In recent reviews, Convin.ai is described as offering strong value, though some reviewers note that it can be expensive depending on the plan and features selected. ### What are the best alternatives to Gong and Convin.ai? The top 3 alternatives to Gong and Convin.ai are Agentforce Sales, Clari, and Balto. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5 (6,679 reviews) | Mid-Market, Enterprise | Premium pricing, often cited as expensive for smaller teams | AI-powered call recording and actionable insights | | [Convin.ai](https://www.g2.com/products/convin-ai/reviews) | 4.7/5 (549 reviews) | Mid-Market, Enterprise | Strong value, though some plans can be expensive | Ease of use (9 all-time mentions) | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,876 reviews) | Mid-Market | — | Comprehensive sales management capabilities | | [Clari](https://www.g2.com/products/clari/reviews) | 4.6/5 (5,610 reviews) | Enterprise | — | Forecasting and pipeline management | | [Balto](https://www.g2.com/products/balto/reviews) | 4.8/5 (593 reviews) | Mid-Market | — | Real-time call guidance | ### Which Revenue AI Platforms features should I prioritize when comparing Gong and Convin.ai? Buyers comparing Gong and Convin.ai should prioritize Ease of Use, Quality of Support, AI-powered insights, Auditing Efficiency, and Reporting. - **Ease of Use:** Gong scores 9.3, Convin.ai scores 9.5; Convin.ai has 9 all-time reviewer mentions for ease of use. - **Quality of Support:** Gong scores 9.2, Convin.ai scores 9.6. - **AI-powered Insights:** Gong is frequently cited for AI-powered call recording and actionable insights; Convin.ai has 2 all-time mentions for artificial intelligence. - **Auditing Efficiency:** Convin.ai has 5 all-time reviewer mentions for auditing efficiency. - **Reporting:** Convin.ai has 4 all-time reviewer mentions for reporting features. ### What are the pros and cons of Gong vs Convin.ai? Gong's headline strength is AI-powered call recording and actionable insights, while Convin.ai stands out for ease of use and auditing efficiency. - **Gong strengths:** AI-powered call recording and actionable insights, robust integration with CRM and meeting platforms, and strong onboarding resources. - **Gong trade-offs:** Premium pricing is frequently cited as a challenge, especially for smaller teams; some reviewers mention a rigid onboarding process and occasional issues with transcript accuracy. - **Convin.ai strengths:** Ease of use (9 all-time mentions), accuracy (7), user interface (6), auditing efficiency (5), and strong dashboard and reporting features (4 each). - **Convin.ai trade-offs:** Reviewers note auditing issues (3 all-time mentions), inadequate reporting (3), and occasional call issues (2). ### Is Gong or Convin.ai better for small businesses? Convin.ai is better suited for small businesses, with higher Ease of Use and Quality of Support scores and strong reviewer sentiment for usability and support. - **Gong:** Largest reviewer segment is Mid-Market and Enterprise, with reviewers noting premium pricing as a challenge for smaller teams. - **Convin.ai:** Largest reviewer segment is Mid-Market and Enterprise, but reviewers consistently highlight ease of use, user-friendly interface, and strong support, making it more accessible for small businesses. ### Which Revenue AI Platforms platform has better integrations? Gong is favored for integrations, with reviewers frequently citing its integration with Outreach. - **Gong:** Outreach integration is mentioned in 77 reviews, with additional reviewer praise for CRM and meeting platform integrations. - **Convin.ai:** Reviewers mention CRM and telephony system integrations in recent reviews, but no all-time mention counts are supplied. ### How do Gong and Convin.ai compare on customer support? Convin.ai leads Gong on Quality of Support by 0.4 points, a material difference in reviewer satisfaction. - **Gong:** Reviewers describe support as responsive and helpful, but some mention outdated ticketing processes and occasional delays. - **Convin.ai:** Reviewers consistently praise customer support, with 2 all-time mentions and frequent recent references to excellent and prompt assistance. ### Which is easier to implement, Gong or Convin.ai? Convin.ai and Gong are at parity on Ease of Setup, with scores of 9.2 and 9.1 respectively, indicating both are easy to implement. - **Gong:** Reviewers describe setup as easy and straightforward, though some mention a rigid onboarding process for larger teams. - **Convin.ai:** Reviewers consistently highlight easy setup and implementation, with many noting a user-friendly onboarding experience. ### Which product has better Review? Review is the most frequently mentioned feature across both Gong and Convin.ai reviews. - **Gong:** Meets Requirements score is 9.4, with reviewers frequently citing the platform's ability to review calls, provide actionable insights, and support coaching and follow-up. - **Convin.ai:** Meets Requirements score is 9.3, with reviewers highlighting ease of reviewing calls, detailed audit reports, and actionable feedback as key strengths. | | Convin.ai | Gong | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | | **Total Reviews** | 549 | 6,742 | --- ## Top Pros & Cons ### Convin.ai Pros: - Ease of Use (7 reviews) - Accuracy (6 reviews) Cons: - Call Issues (2 reviews) - Improvement Needed (2 reviews) ### Gong Pros: - Helpful (301 reviews) - Ease of Use (240 reviews) Cons: - Call Issues (119 reviews) - Recording Issues (77 reviews) --- ## Ratings Comparison | Rating | Convin.ai | Gong | |---|---|---| | **Meets Requirements** | 9.3 (516 reviews) | 9.4 (5151 reviews) | | **Ease of Use** | 9.5 (520 reviews) | 9.3 (5218 reviews) | | **Ease of Setup** | 9.2 (167 reviews) | 9.1 (1409 reviews) | | **Ease of Admin** | 9.2 (46 reviews) | 9.1 (780 reviews) | | **Quality of Support** | 9.6 (515 reviews) | 9.2 (3666 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (44 reviews) | 9.3 (781 reviews) | | **Product Direction (% positive)** | 9.8 (510 reviews) | 9.0 (4777 reviews) | --- ## Pricing ### Convin.ai #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Gong #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Call & Contact Center | Product | Score | Reviews | |---|---|---| | **Convin.ai** | N/A | N/A | | **Gong** | N/A | N/A | #### Additional Functionality | Feature | Convin.ai | Gong | |---|---|---| | **Call Reporting** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Whispering** | Not enough data | Not enough data | | **Callback Scheduling** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Call Tagging** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Call Transcription** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Manual Dialer** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Progressive Dialer** | Not enough data | Not enough data | | **Voice Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Outbound Call Center** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **AI Summarization** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Inbound Call Center** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Blended Call Center** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Convin.ai** | N/A | N/A | | **Gong** | 8.1/10 | 404 | #### Lead Facilitation | Feature | Convin.ai | Gong | |---|---|---| | **Customer-facing Chatbot** | Not enough data | 7.1 (348 reviews) | | **Lead Qualification** | Not enough data | 7.3 (341 reviews) | | **Lead Follow-up** | Not enough data | 7.5 (348 reviews) | | **Meeting Scheduling ** | Not enough data | 7.6 (348 reviews) | #### Organization | Feature | Convin.ai | Gong | |---|---|---| | **Opportunity and Pipeline Management ** | Not enough data | 8.3 (351 reviews) | | **Data Entry** | Not enough data | 8.3 (346 reviews) | | **Integrations / APIs** | Not enough data | 8.3 (344 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Sales Activity Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | #### Performance Analysis | Feature | Convin.ai | Gong | |---|---|---| | **Coaching ** | Not enough data | 8.5 (347 reviews) | | **Peformance Tracking** | Not enough data | 8.6 (355 reviews) | | **Email Tracking** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | #### Sales Analysis | Feature | Convin.ai | Gong | |---|---|---| | **ROI Forecasting ** | Not enough data | 7.7 (330 reviews) | | **Sales Forecasting ** | Not enough data | 7.9 (337 reviews) | #### Generative AI | Feature | Convin.ai | Gong | |---|---|---| | **AI Text Generation** | Not enough data | 8.6 (286 reviews) | | **AI Text Summarization** | Not enough data | 8.9 (296 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | Convin.ai | Gong | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (53 reviews) | | **Multi-step Planning** | Not enough data | 7.9 (52 reviews) | | **Cross-system Integration** | Not enough data | 8.3 (56 reviews) | | **Adaptive Learning** | Not enough data | 8.3 (53 reviews) | | **Natural Language Interaction** | Not enough data | 8.2 (52 reviews) | | **Proactive Assistance** | Not enough data | 8.2 (53 reviews) | | **Decision Making** | Not enough data | 8.2 (54 reviews) | | **AI/Machine Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Convin.ai | Gong | |---|---|---| | **Email Response Control** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **AI Writing Assistant** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sales Automation** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Lead Engagement** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Omnichannel Outreach** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Convin.ai** | N/A | N/A | | **Gong** | 8.0/10 | 154 | #### Integrated Workflows | Feature | Convin.ai | Gong | |---|---|---| | **Task Management** | Not enough data | 7.8 (107 reviews) | | **Email Tracking/Automation** | Not enough data | 8.0 (114 reviews) | | **Calls and Voice** | Not enough data | 8.3 (115 reviews) | | **Other Outreach Options ** | Not enough data | 7.3 (98 reviews) | | **CRM Integration** | Not enough data | 8.5 (114 reviews) | | **Calendar** | Not enough data | 8.4 (104 reviews) | | **Shared Records** | Not enough data | 8.4 (101 reviews) | | **Business Process Automation** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | #### Repeatability and Reportability | Feature | Convin.ai | Gong | |---|---|---| | **Content Management** | Not enough data | 8.3 (102 reviews) | | **Workflow Management** | Not enough data | 8.1 (103 reviews) | | **Workflow Performance** | Not enough data | 8.0 (100 reviews) | | **Sales Coaching and Insights** | Not enough data | 8.5 (119 reviews) | | **Gamification** | Not enough data | 7.3 (97 reviews) | #### AI and Automation | Feature | Convin.ai | Gong | |---|---|---| | **Lead Prioritization** | Not enough data | 7.8 (91 reviews) | | **Lead Scoring** | Not enough data | 7.7 (88 reviews) | | **Best Time of Day Scheduling** | Not enough data | 7.4 (88 reviews) | | **Buyer Intelligence** | Not enough data | 7.5 (88 reviews) | | **Machine Learning** | Not enough data | 8.0 (88 reviews) | #### Generative AI | Feature | Convin.ai | Gong | |---|---|---| | **AI Text Generation** | Not enough data | 8.2 (95 reviews) | | **Generative AI** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Agentic AI - Sales Engagement | Feature | Convin.ai | Gong | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (49 reviews) | | **Multi-step Planning** | Not enough data | 8.0 (48 reviews) | | **Cross-system Integration** | Not enough data | 8.2 (50 reviews) | | **Adaptive Learning** | Not enough data | 8.2 (48 reviews) | | **Natural Language Interaction** | Not enough data | 8.1 (50 reviews) | | **Proactive Assistance** | Not enough data | 8.1 (48 reviews) | | **Decision Making** | Not enough data | 8.3 (50 reviews) | | **Strategic Planning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Convin.ai | Gong | |---|---|---| | **Prospecting Tools** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Convin.ai** | 9.4/10 | 354 | | **Gong** | 8.4/10 | 3011 | #### Call Analytics | Feature | Convin.ai | Gong | |---|---|---| | **Call Recording** | 9.6 (342 reviews) | 9.6 (2815 reviews) ✓ Verified | | **Machine Learning** | 9.2 (340 reviews) | 8.8 (2488 reviews) ✓ Verified | | **Call Analysis** | 9.4 (343 reviews) | 9.1 (2720 reviews) ✓ Verified | | **Lead Qualification** | 9.3 (329 reviews) | 8.3 (1795 reviews) ✓ Verified | | **Trend Analysis** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Convin.ai | Gong | |---|---|---| | **Customer Scoring** | 9.3 (339 reviews) | 8.6 (1874 reviews) ✓ Verified | | **Speech-to-Text** | 9.3 (343 reviews) | 8.3 (2553 reviews) ✓ Verified | | **Sentiment Analysis** | Not enough data | 7.8 (15 reviews) | #### Generative AI | Feature | Convin.ai | Gong | |---|---|---| | **AI Text Summarization** | 9.4 (281 reviews) | 8.8 (708 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Convin.ai | Gong | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.0 (134 reviews) | | **Multi-step Planning** | Not enough data | 8.0 (134 reviews) | | **Cross-system Integration** | Not enough data | 8.1 (145 reviews) | | **Adaptive Learning** | Not enough data | 8.0 (135 reviews) | | **Natural Language Interaction** | Not enough data | 8.2 (137 reviews) | | **Proactive Assistance** | Not enough data | 8.1 (135 reviews) | | **Decision Making** | Not enough data | 8.0 (136 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | #### Additional Functionality | Feature | Convin.ai | Gong | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Keyword Filtering** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Playbooks** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Text Mining** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Retention Tracking** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Convin.ai** | 9.3/10 | 439 | | **Gong** | N/A | N/A | #### Quality Assurance | Feature | Convin.ai | Gong | |---|---|---| | **Evaluation** | 9.3 (426 reviews) | Not enough data | | **Calibration** | 9.2 (426 reviews) | Not enough data | | **Reports** | 9.4 (428 reviews) | Not enough data | #### Engagement | Feature | Convin.ai | Gong | |---|---|---| | **Feedback** | 9.4 (428 reviews) | Not enough data | | **Dashboards** | 9.5 (428 reviews) | Not enough data | | **Training** | 9.3 (422 reviews) | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | #### Performance | Feature | Convin.ai | Gong | |---|---|---| | **Third-Party Integrations** | 9.4 (428 reviews) | Not enough data | | **Compliance** | 9.3 (427 reviews) | Not enough data | #### Generative AI | Feature | Convin.ai | Gong | |---|---|---| | **AI Text Generation** | 9.3 (303 reviews) | Not enough data | | **AI Text Summarization** | 9.3 (303 reviews) | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Convin.ai | Gong | |---|---|---| | **Customer Journey Mapping** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Quality Management** | Not enough data | Not enough data | | **Customer Surveys** | Not enough data | Not enough data | | **Agent Interface** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Leaderboards** | Not enough data | Not enough data | | **Employee Reward Programs** | Not enough data | Not enough data | | **Workforce Management** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **KPI Monitoring** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Multiple Scoring Models** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Screen Recording** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Revenue Operations & Intelligence (RO&I) | Product | Score | Reviews | |---|---|---| | **Convin.ai** | N/A | N/A | | **Gong** | 8.2/10 | 497 | #### Revenue Sourcing and Forecasting | Feature | Convin.ai | Gong | |---|---|---| | **Revenue History** | Not enough data | Feature Not Available | | **Pipeline Management** | Not enough data | 8.5 (379 reviews) | | **Dashboard Analytics** | Not enough data | 8.6 (411 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.2 (348 reviews) | | **Data Segmentation** | Not enough data | 8.4 (356 reviews) | | **Predictive Forecasting** | Not enough data | 8.0 (250 reviews) | | **Revenue Operations Cadence** | Not enough data | 8.1 (248 reviews) | #### CRM Data Enrichment | Feature | Convin.ai | Gong | |---|---|---| | **Calendar Sync** | Not enough data | 9.0 (402 reviews) | | **Email Activity Capture** | Not enough data | 8.8 (389 reviews) | | **Conversation Intelligence** | Not enough data | 9.1 (426 reviews) | | **Marketing Leads** | Not enough data | Feature Not Available | | **Contact Capture** | Not enough data | 8.6 (254 reviews) | #### Account Management | Feature | Convin.ai | Gong | |---|---|---| | **Nonengaged Accounts** | Not enough data | 8.1 (324 reviews) | | **Account optimization** | Not enough data | 8.2 (342 reviews) | | **Historical Patterns** | Not enough data | 8.3 (350 reviews) | | **Rep Performance** | Not enough data | 8.6 (370 reviews) | | **Account Engagement** | Not enough data | 8.5 (262 reviews) | | **Historical Win/Loss Patterns** | Not enough data | 8.1 (240 reviews) | #### Agentic AI - Revenue Operations & Intelligence (RO&I) | Feature | Convin.ai | Gong | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.7 (40 reviews) | | **Cross-system Integration** | Not enough data | 8.0 (41 reviews) | | **Adaptive Learning** | Not enough data | 7.4 (40 reviews) | | **Proactive Assistance** | Not enough data | 7.3 (37 reviews) | | **Decision Making** | Not enough data | 7.4 (39 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Convin.ai** | 9.6/10 | 272 | | **Gong** | N/A | N/A | #### Generative AI | Feature | Convin.ai | Gong | |---|---|---| | **AI Text Summarization** | 9.6 (266 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Convin.ai | Gong | |---|---|---| | **Live Chat** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Archiving & Retention** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Call Tagging** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Scheduled Recording** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Reporting** | Not enough data | Not enough data | | **Call Transcription** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Call Disposition** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Recording** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **On-Demand Recording** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Conferencing** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Audio Capture** | Not enough data | Not enough data | | **Email Alerts** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Self-Service Search** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Multi-Channel Management** | Not enough data | Not enough data | | **Request Assignment** | Not enough data | Not enough data | | **Speech-to-Text Analysis** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **HIPAA Compliant** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Customer Service Analytics** | Not enough data | Not enough data | | **Quality Assurance** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Categorization/Grouping** | Not enough data | Not enough data | | **Language Detection** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Convin.ai** | N/A | N/A | | **Gong** | 8.5/10 | 1030 | #### Agentic AI - Sales Analytics | Feature | Convin.ai | Gong | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.3 (57 reviews) | | **Cross-system Integration** | Not enough data | 8.4 (57 reviews) | | **Adaptive Learning** | Not enough data | 8.4 (59 reviews) | | **Natural Language Interaction** | Not enough data | 8.6 (60 reviews) | | **Proactive Assistance** | Not enough data | 8.3 (59 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | #### Data Sourcing | Feature | Convin.ai | Gong | |---|---|---| | **Data Sourcing** | Not enough data | 8.5 (750 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.8 (795 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.5 (719 reviews) | | **Interactive Dashboards** | Not enough data | 8.9 (810 reviews) | | **Data Segmentation** | Not enough data | 8.6 (727 reviews) | #### Predictive Analytics | Feature | Convin.ai | Gong | |---|---|---| | **Lead Scoring** | Not enough data | 8.1 (726 reviews) | | **Opportunity Scoring** | Not enough data | 8.4 (756 reviews) | | **Risk Analysis** | Not enough data | 8.2 (741 reviews) | | **Live Forecasting** | Not enough data | 8.3 (730 reviews) | | **Budgeting/Forecasting** | Not enough data | Not enough data | | **Correlation Analysis** | Not enough data | Not enough data | | **Competitive Analysis** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Statistical Analysis** | Not enough data | Not enough data | #### Sales Management | Feature | Convin.ai | Gong | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.6 (767 reviews) | | **Sales Gamification** | Not enough data | 8.2 (724 reviews) | | **Account-Based Analytics** | Not enough data | 8.7 (762 reviews) | | **Activity Tracking** | Not enough data | 9.0 (837 reviews) | | **Predictive Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Convin.ai | Gong | |---|---|---| | **Dynamic Modeling** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Modeling & Simulation** | Not enough data | Not enough data | | **Exception Reporting** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **"What If" Scenarios** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Graphical Data Presentation** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Business Process Control** | Not enough data | Not enough data | | **Multi-Currency** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Convin.ai** | N/A | N/A | | **Gong** | 8.8/10 | 2888 | #### Agentic AI - Sales Coaching | Feature | Convin.ai | Gong | |---|---|---| | **Multi-step Planning** | Not enough data | 8.1 (62 reviews) | | **Cross-system Integration** | Not enough data | 8.5 (62 reviews) | | **Adaptive Learning** | Not enough data | 8.3 (62 reviews) | | **Decision Making** | Not enough data | 8.3 (60 reviews) | | **AI/Machine Learning** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Training | Feature | Convin.ai | Gong | |---|---|---| | **Knowledge Base** | Not enough data | 9.0 (1970 reviews) ✓ Verified | | **Coaching Materials** | Not enough data | 9.0 (2187 reviews) ✓ Verified | | **Playbook Creation** | Not enough data | 8.6 (1529 reviews) ✓ Verified | | **Video Record** | Not enough data | 9.2 (2222 reviews) ✓ Verified | #### Feedback | Feature | Convin.ai | Gong | |---|---|---| | **Review** | Not enough data | 9.3 (2377 reviews) ✓ Verified | | **Scorecard** | Not enough data | 9.0 (1856 reviews) ✓ Verified | | **Coaching Card** | Not enough data | 9.0 (1895 reviews) ✓ Verified | | **Leaderboard** | Not enough data | 8.8 (1604 reviews) ✓ Verified | | **Real-Time Updates** | Not enough data | 8.9 (1790 reviews) ✓ Verified | | **Notifications** | Not enough data | 8.9 (1878 reviews) ✓ Verified | | **Competition** | Not enough data | Feature Not Available | #### Generative AI | Feature | Convin.ai | Gong | |---|---|---| | **AI Text Summarization** | Not enough data | 8.9 (389 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Convin.ai | Gong | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Built-in Course Authoring** | Not enough data | Not enough data | | **Learning Paths/Tracks** | Not enough data | Not enough data | | **Assessment Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Goal Setting/Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Learning Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Onboarding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | ### Revenue AI Platforms | Product | Score | Reviews | |---|---|---| | **Convin.ai** | N/A | N/A | | **Gong** | 8.5/10 | 105 | #### Agentic AI - Revenue AI Platforms | Feature | Convin.ai | Gong | |---|---|---| | **Natural Language Interaction** | Not enough data | 8.8 (10 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | 6.7 (10 reviews) | | **Cross-system Integration** | Not enough data | 8.3 (27 reviews) | | **Decision Making** | Not enough data | 8.7 (5 reviews) | | **Adaptive Learning** | Not enough data | 7.7 (5 reviews) | #### Platform - Revenue AI Platforms | Feature | Convin.ai | Gong | |---|---|---| | **Conversation Intelligence** | Not enough data | 9.6 (66 reviews) | | **Predictive Forecasting** | Not enough data | 8.0 (14 reviews) | | **CRM Data Enrichment** | Not enough data | 7.6 (14 reviews) | | **Actionable Insights** | Not enough data | 9.6 (50 reviews) | | **Risk Flagging** | Not enough data | 7.7 (13 reviews) | | **Workflow Orchestration** | Not enough data | 7.5 (10 reviews) | | **Sales Coaching** | Not enough data | 9.7 (30 reviews) | | **Pipeline & Deal Management** | Not enough data | 9.7 (16 reviews) | | **Customer Data Capture** | Not enough data | 9.5 (41 reviews) | --- ## Categories **Shared Categories (1):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Unique to Convin.ai (2):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Unique to Gong (6):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Convin.ai | Gong | |---|---|---| | **Small-Business** | 6.1% | 13.1% | | **Mid-Market** | 31.5% | 69.2% | | **Enterprise** | 62.3% | 17.7% | ### By Industry #### Convin.ai - **Education Management:** 26.9% - **Health, Wellness and Fitness:** 19.3% - **Computer Games:** 12.8% - **Insurance:** 10.2% - **Consumer Services:** 3.9% - **Financial Services:** 3.5% - **Accounting:** 3.2% - **Hospital & Health Care:** 2.6% - **Real Estate:** 2.0% - **Information Technology and Services:** 1.9% - **Other:** 13.7% #### Gong - **Computer Software:** 37.4% - **Information Technology and Services:** 16.8% - **Marketing and Advertising:** 9.0% - **Internet:** 4.9% - **Financial Services:** 3.3% - **Human Resources:** 1.9% - **Telecommunications:** 1.7% - **Computer & Network Security:** 1.6% - **E-Learning:** 1.4% - **Staffing and Recruiting:** 1.3% - **Other:** 20.6% --- ## Alternatives ### Alternatives to Convin.ai - [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (596 reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (835 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2601 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (761 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (448 reviews) - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (270 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1577 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.5/5 stars (328 reviews) ### Alternatives to Gong - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (27564 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (9896 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3651 reviews) - [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews) - [Aviso](https://www.g2.com/products/aviso/reviews) — 4.3/5 stars (991 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9839 reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (931 reviews) - [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (581 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14347 reviews) --- ## Top Discussions ### Convin.ai - Title: [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) — 2 comments > **Top comment:** "call auditing" ### Gong - Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..." - Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!" - Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes > **Top comment:** "Very high ferformer" - Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. " - Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/convin-ai-vs-gong)