Convin.ai Reviews & Product Details

Intuitive interface makes audits a breeze, and customizable features adapt perfectly to our needs. Reliable performance and excellent customer support add tremendous value. A must-have for any organization serious about compliance and efficiency. Review collected by and hosted on G2.com.

It would be helpful if we enhance the customer's emotions recognition deeper and analyzed in a better way. Review collected by and hosted on G2.com.

Convin's ability to gather statistics and information from a single scorecard that contains all the necessary information is quite beneficial and can be further implemented easily by any agent to improve. It saves you time searching with Advanced filters and lets you get the solution quickly. Because this application is simple to use and convenient to access, I strongly advise utilizing it. We are now evaluating our call records and outgoing emails with the help of Convin. It gives us dashboard that we can use to get statistics and guidance in real time. Review collected by and hosted on G2.com.

I always wanted to be notified whenever someone uses my audit template for analysing their calls. Convin is esily integrated and I am able to receive email notifications too. It's all I could ever ask for to analyze my team's calls. Review collected by and hosted on G2.com.

Convin help me to quickly refer back to initial calls to ensure I'm not missing anything. I also like being able to listen in on the rest of my team's calls. I can go listen to great performers to learn and easily implement what they do exceptionally well. Convin is used by my organization on a daily basis, and it is a game changer for the sales staff. It keeps track of the chances I create and teach myself by listening to everyone's calls and talk tracks, as well as your own. You can easily implement your correction from call recordings. It allows us to track talktime and ensure that the client is talking the most. Review collected by and hosted on G2.com.

I wish it was more robust and let me narrow down search even further. Customer Support team is available 24/7 to provide atmost clarification on any issues that have been raised. Review collected by and hosted on G2.com.

Convin is simple-to-follow yet quite beneficial and save important time when accessing necessary tools while assisting customers. I appreciate the Comments feature because it allows me to keep vital notes while I work. Convin also assists us with broad answers to often requested questions. Convin's support managers are well-versed in their product and, more significantly, can make valuable talk track recommendations. Review collected by and hosted on G2.com.

At times, it is a bit difficult to implement useful features. Review collected by and hosted on G2.com.

Software is easy to use there are a lotof features which are available, Integration and implementation is great. Customer supports are active and quick response. I daily use it for the feedbacks and improvements. Review collected by and hosted on G2.com.

Nothing as such everything is good.Our Team loves to work on convin. Review collected by and hosted on G2.com.

The platform's ability to provide access to call recordings and quality scores is a game changer being able to review my interactions helps me understand my performance and pin point areas for improvements the detailed fedback and metrics offered by convin make it easier to refine my skills and deliver better service. Review collected by and hosted on G2.com.

I like everything about convin it's a perfect tool. Review collected by and hosted on G2.com.

The machine learning software will understand the nuanced language better with more training data sets and will get better at evaluating the calls, which is very helpful for us in terms of using and implementing easily which will help support teams for the customers who use the tool frequently to get better insights. Review collected by and hosted on G2.com.

The tool provides us a lot of features which we sometimes do not use, which sometimes feels like the convin team should customize the dashboard according to each client and their business requirements and their integration needs, Review collected by and hosted on G2.com.

Convin provides the ability to listen to calls again, especially at 2x speed to save time. I can improve my sales techniques by evaluating calls with Convin and easily integrating the insights in my calls. Convin makes it simple to evaluate calls and provides valuable insights into the talk ratio, prospect speaking speed, filler rate, interruption rate, interactivity, and other metrics. Convin is my favorite daily usage tool. Review collected by and hosted on G2.com.

It could be a little more detailed, but there isn't anything to complain about. Review collected by and hosted on G2.com.

Meetings with prospects can now be tracked automatically. This has a HUGE influence on my day-to-day life, especially when I need to review past calls or listen back to critical parts from a conference. My personal favorite feature is the ability to filter through and listen to calls before transferring a customer to my team. This is especially helpful because we have a huge account base and need to assure seamless information transfer while also moving quickly. This allows us to overcome both obstacles. Review collected by and hosted on G2.com.

I don't believe I've encountered any flaws that have caused me to dislike this tool, but I'm confident that more usage of it will help me identify areas of opportunity. Review collected by and hosted on G2.com.

Coaching Dashboard provided by Convin

Everything is easily accessible, and the UI is quite simple. Plus the customer support team has made the UI easy to implement for us. Since our organization increased the size of our customer support crew, I have been using Convin every single day. Their product documentation and support are excellent. It is a ready-to-use solution right out of the box. Agents, team managers, and administrators may all easily navigate the user interface. When handling large amounts of data, the analytics feature is quite helpful. It helps maintain a healthy communication between me and the customers. Review collected by and hosted on G2.com.

There is a variation in the Score evaluated by AI and that done manually on the calls. Review collected by and hosted on G2.com.