--- title: Convin.ai Reviews meta_title: 'Convin.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 549 reviews by the users' company size, role or industry to find out how Convin.ai works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 549 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Convin.ai Reviews **Vendor:** Convin **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 4.7/5.0 **Total Reviews:** 549 ## About Convin.ai Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. ## Convin.ai Pros & Cons **What users like:** - Users praise the **ease of use** of Convin.ai, finding it user-friendly and convenient for auditing calls. (9 reviews) - Users value the **high accuracy** of Convin.ai in capturing communication details and evaluating agent performance. (7 reviews) - Users appreciate the **user-friendly interface** of Convin.ai, enabling easy access to call stats and metrics. (6 reviews) - Users appreciate the **auditing efficiency** of Convin.ai, finding it user-friendly and easy to navigate for call audits. (5 reviews) - Users find Convin.ai's **ease of use for auditing** highly beneficial, complemented by its user-friendly interface. (4 reviews) - Dashboard Features (4 reviews) - Reporting (4 reviews) - Call Monitoring (3 reviews) - Call Recording (3 reviews) - Easy Access (3 reviews) **What users dislike:** - Users face **auditing issues** with limited keyboard functionality and uncomprehensive reporting structures affecting efficiency. (3 reviews) - Users find the **inadequate reporting** of Convin.ai limits functionality and complicates the auditing process. (3 reviews) - Users find that **call issues** hinder efficiency, particularly with mouse dependency for call management functions. (2 reviews) - Users feel that Convin.ai needs **improvement in the solution and referral sections** for better efficiency and speed. (2 reviews) - Users find the **inadequate AI capabilities** hinder effective auditing and impact overall data accuracy and functionality. (2 reviews) - Limited Customization (2 reviews) - Poor Reporting (2 reviews) - Users experience occasional **slow loading times** with Convin.ai, affecting seamless usage and access to features. (2 reviews) - Time Delays (2 reviews) - Accent Recognition (1 reviews) ## Convin.ai Reviews ### 1. good application with easy navigations **Rating:** 5.0/5.0 stars **Reviewed by:** Zabi Ulla S. | policy advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Convin.ai?** easy navigations, quick response from the application **What do you dislike about Convin.ai?** the amount of time spent on the application i have not faced any problems **What problems is Convin.ai solving and how is that benefiting you?** it is helping us to maintain our quality scores where we can keep a track and improve our sales pitch ### 2. Helpful , Guides us to understand better the basic consultation details . **Rating:** 5.0/5.0 stars **Reviewed by:** Bharti C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Convin.ai?** Convin's ability to re-listen to calls is invaluable as a representative as it's really helpful and easy to implement the correct phrases. I also appreciate how easily it integrates with my calendar. This tool has been quite useful in assisting us with our sales coaching efforts. Filler words are being removed. With number of features, Convin helps me in trying to remember where I left off on each sales call. Reducing the amount of time spent talking. Much, much more. **What do you dislike about Convin.ai?** Nothing; Convin probably has a few tricks up their sleeves, considering the updates are usually on point! **What problems is Convin.ai solving and how is that benefiting you?** It helps you get better understanding the rebuttals for the users . ### 3. Convin helps us get win behavior analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Ailesh D. | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2023 **What do you like best about Convin.ai?** connin.ai is amazing tool for call auditing. This is best in the market because of its ease of use and also the vast amount of features they provide through their dashboard makes my team work exceptionlly east. This tool was very easy to integrate with our regular system. **What do you dislike about Convin.ai?** Initial cost of implemntation might look high sometimes, but from my perspective it is completely worth it **What problems is Convin.ai solving and how is that benefiting you?** Convin.ai is a call auditing software, but it is more than that,it will provide quality assurance, performance monitoring, after analzing the data, it provides the insights from the data wich will be really helpful and actionable for the business. ### 4. Best Tool for data visualization in for a real time data for the calls made **Rating:** 5.0/5.0 stars **Reviewed by:** Milan Patel R. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Convin.ai?** The team! they are the best thing about convin they gave us sessions which made us easy to use the tool and helped us implement the requirements and they have made many sessions and feature requests that are unique to our business requirements which helped us a lot totally satisfied with the team and the tool **What do you dislike about Convin.ai?** None! Theres nothing to be disliked about convin and its performance capabilities it is an excellent tool for call quality management **What problems is Convin.ai solving and how is that benefiting you?** Convin mainly helps us audit the different LOBs such as calls chats and emails which other tools in the market dont provide and they set the audit templates for us where our auditors can audit the calls chats and emails manually overall convin helps agents keep track of their performance and helps them improve ### 5. Convin The tool that assess the conversational Intelligence of a call **Rating:** 5.0/5.0 stars **Reviewed by:** Neha Saurav Yadav R. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2023 **What do you like best about Convin.ai?** Convin with the use of AI and high-level machine learning features, they will transcribe around 15-16 languages, and they are highly accurate and precise to the point. We use the tool very frequently, and the support team was very understanding and friendly. **What do you dislike about Convin.ai?** Not many dislikes about the tool its little easier to use and the implementation sometimes maybe hard the integration can be made better way **What problems is Convin.ai solving and how is that benefiting you?** Convin is used for the coaching purposes such as coachings by call and the call links can be shared to the team and also convin provides the links to share globally which is a very good feature and helps me understand the in-depth information of the call which is very useful for me in day to day work ### 6. I would highly recommend Convin! **Rating:** 5.0/5.0 stars **Reviewed by:** Mihir . | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Convin.ai?** Call statistics are useful for reviewing and determining how much your prospect/client interacted and engaged. Call tracking and recording, as well as coaching are easy to implement and I would rate 10/10 to customer support. It's useful today for call flow, but it'll become more useful as our team develops and we nurture best practices. I appreciate the searchability, transcripts, and ease of sharing calls or call snippets with others. **What do you dislike about Convin.ai?** So far, I haven't discovered any drawbacks! Simple to use and really beneficial for monitoring calls and tracking customer interactions **What problems is Convin.ai solving and how is that benefiting you?** It helps to improve your communication with the clients and also helps you to make your consultations better ### 7. Smart tool with upgraded technology! **Rating:** 4.0/5.0 stars **Reviewed by:** Yaquta B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Convin.ai?** Convin's technology is fantastic. It is easy to integrate with our CRM as well as due to it's user friendliness it is easy for me to implement it. Machine learning is excellent, and I appreciate how simple it is to utilize. Collaborating with your team is also incredibly simple. It's assisting me in honing my sales spiel. **What do you dislike about Convin.ai?** I have been a long time user of Convin and so far, the features launched has made my work easy. **What problems is Convin.ai solving and how is that benefiting you?** What I enjoy best about this tool is how simple it is to use; without Convin, I would not have been able to complete intricate processes critical to business policies. This program is just fantastic. ### 8. helps to maintain quality score **Rating:** 5.0/5.0 stars **Reviewed by:** Dheeraj T. | Risk Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Convin.ai?** easy navigations helps to maintain quality **What do you dislike about Convin.ai?** till date di not face any issues, easy to use/navigation **What problems is Convin.ai solving and how is that benefiting you?** helps to maintain quality score and has easy navigations where we can listen to our call recordings. ### 9. requires a lot of work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Convin.ai?** Helps in saving time and can manage other tasks while convin is getting my work done **What do you dislike about Convin.ai?** The flag where ypu raise a dispute while you raise complints through feedback and comments and it does not recognize the voice and confuses in matching the words wrongly **What problems is Convin.ai solving and how is that benefiting you?** We can review back the script word by word incase there is a fumble in words ### 10. Convin is a tool to track call score based on parameters. **Rating:** 5.0/5.0 stars **Reviewed by:** tejal a. | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Convin.ai?** Convin is an auditing tool which audits the calls on the parameters our company gave them, and gives the score on every calls. Parameters such as:- intro of the company.Asking how they can help the customer, etc. My frequency of is regular. This is easy to use as well. Convin offers multiple features which help us. we have integrated ameyo with convin. **What do you dislike about Convin.ai?** Sometimes scores which convin gives are slight less then my expectations. Also, sometimes I get confused with filters, but the Convin support team helps us in such cases. **What problems is Convin.ai solving and how is that benefiting you?** Convin is helping to us with insights of calls which help us understand what went right and wrong over a call. Transcript and coaching are also great help for us. ### 11. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bellary J. | Policy Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Convin.ai?** Effective and creative space to get the updates **What do you dislike about Convin.ai?** No dislikes **What problems is Convin.ai solving and how is that benefiting you?** Writting skills ### 12. Made life Easy **Rating:** 3.5/5.0 stars **Reviewed by:** Riya G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Convin.ai?** The Best feature about convin is that we can direct search for the key words in the calls. I can guide my team with the whole transcript and the questionnare. **What do you dislike about Convin.ai?** Sometimes, It doesn't catches the word said during the calls due to which Manual audits are necessary. **What problems is Convin.ai solving and how is that benefiting you?** Gives feedback on the pitch made by the counsellor ### 13. Help to improve call quality **Rating:** 5.0/5.0 stars **Reviewed by:** Sneha Kansal . | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Convin.ai?** Its audio clarity is very impressive that why i like it. **What do you dislike about Convin.ai?** Till now i did't found any issue in convin. **What problems is Convin.ai solving and how is that benefiting you?** It helps me to improve my call quality. ### 14. Amazing tool!! **Rating:** 4.0/5.0 stars **Reviewed by:** Aditi C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Convin.ai?** Convin enables me to comprehend what nice looks like, which is essential when starting a new job as a sales person in a very easy way. Convin is easy to implement as it allows me to ramp faster by hearing how our prospects talk to us and vice versa, which is very important in a remote work environment where you can't hear your colleagues' interactions around the sales floor. With using Convin daily and by listening to my coworkers' calls, I'm learning how to answer to specific inquiries and how to properly position our value with Conv **What do you dislike about Convin.ai?** For me as an representative, it has been always beneficial **What problems is Convin.ai solving and how is that benefiting you?** it has been great!! ### 15. Convin helps me manage my personal Call Quality Management **Rating:** 5.0/5.0 stars **Reviewed by:** Akansha G. | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Convin.ai?** I am using this platform as a Sales Representative, this platform helps me tracking my call quality scores on daily basis using its AI features. Convin helps me tracking my progress by automatically auditing the calls and automatically sharing the AI analytics over email. I use convin to listen my calls which are present over meetings page and try to improve my pitch daily. **What do you dislike about Convin.ai?** I never used any alternative previously hence will not be able to say what i dislike as i have no comparison medium. Hence, nothing as of now. If in future i face any will definitely come and mention again. **What problems is Convin.ai solving and how is that benefiting you?** As mentioned in the Like about Convin, I am benefited because Convin is all in one platform where it stores all my calls and audit all my calls ### 16. Valuable insights by convin **Rating:** 4.5/5.0 stars **Reviewed by:** Afsha W. | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Convin.ai?** Convin assisted us in properly understanding the true value we offered to our clients, and as a result, Convin's customer support team and Convin.ai features assisted us in identifying that we were undervaluing the worth of our product. Very simple to put up and integrate. My calls are automatically logged. It gives me visibility into my process and allows me to be really present without having to take notes. I use it regularly to enhance my performance. **What do you dislike about Convin.ai?** I can't think of anything that could be improved- keep smashing the game, Convin! **What problems is Convin.ai solving and how is that benefiting you?** It helps me to understand quality of consultations and help me to get better. ### 17. Provides best insights to track sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Sneh L. | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Convin.ai?** - Instead than listening to every call, Convin helps me manage my time. I have a time line and call breakdown for them. - Convin also gives a transcript, summary, and word cloud. The summary has been the most useful to me because it summarizes what happened in the call with the customer. - Convin helps me keep a track with my customers. - I use it this tool daily and every single day, it is very easy to implement. **What do you dislike about Convin.ai?** Convin's support team, on the other hand, never gives up on any issues we face, and we were able to get everything back up and running efficiently. **What problems is Convin.ai solving and how is that benefiting you?** Convin is improving the consultation overall with crisp knowledge share. ### 18. Convin is a highly effective conversational AI system for Automated Audits **Rating:** 5.0/5.0 stars **Reviewed by:** Kanchan G. | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Convin.ai?** As mentioned in the title, Convin helps us analying agents performance via Automated calls analyses, It analyses each and every call and gives AI quality scores. The most helpful feature for me is customer intelligence which helps me understanding the voice of customer. **What do you dislike about Convin.ai?** Sometimes we don't get the audtomated audit feedback email which creates confusion that the call was even audited or not. Apart from this there is i don't think there will be any error that i face while using the platform. **What problems is Convin.ai solving and how is that benefiting you?** Convin is helping us achieving the day to day quality auditing targets with the help of sampling manager. It is also helping us by showing multiple analytics on the overall analytics dashboard. The team is very cooperative and ready to help anytime we ask for. Overall the product is very good. ### 19. Best tool to monitor your Agents Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Yashika T. | AM, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Convin.ai?** I have been using convin for more than a year and can easily manage my team's performance by checking the quality scores on the overall dashboard. The AI scores replace the Manual intervention as it audits live flowing calls on the same day. Customer Intelligence is very helpful in tracking the competitor's analysis **What do you dislike about Convin.ai?** The only thing to wonder about is sometimes the AI score fluctuates with the Manual scores, example sometimes the manual call score is 75% and the AI gives 69%, this creates some confusion but overall nothing else. **What problems is Convin.ai solving and how is that benefiting you?** There are multiple problems that Convin is solving, the first is Automated Auditing, Automated Excel reports scheduling and downloading, the LMS where you can store the Document or Audi/Video level data, Accounts page to show the cumulative lead level data. ### 20. Refining the process with Convin **Rating:** 4.5/5.0 stars **Reviewed by:** Khyati P. | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Convin.ai?** Convin's AI can recognize what is being said in the call and can prompt the agent on the phone with the appropriate responses in every case which is very easy to integrate. I enjoy the scenarios and how a phrase or collection of words might activate them, making the discussion appear more natural and pleasant, rather than requiring agents to follow a script word by word. Convin is ideal for managing client rebuttals; instead of agents or sales people figuring out how to handle particular scenarios, Convin will do it for them. **What do you dislike about Convin.ai?** Great support team and the capabilties features hold is excellent but sometimes it gets slow **What problems is Convin.ai solving and how is that benefiting you?** Conversation analysis is great. ### 21. Everything is wonderful with Convin! **Rating:** 4.5/5.0 stars **Reviewed by:** Mili S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Convin.ai?** Convin listens in on your interaction with the consumer smoothly with easy integration and then automatically posts questions for you to answer. It actually helps you when you're trying to think out what to ask next, and don't worry if it tells you that you're talking too much. Convin will greatly assist me in my day-to-day insurance and benefit sales, not just for me but also for my customers. It aids in the completion of your sale. **What do you dislike about Convin.ai?** I haven't discovered anything yet. Excellent all-around. **What problems is Convin.ai solving and how is that benefiting you?** While speaking to users I put everything in the right perspective by remembering the key words which are often repeated on training. ### 22. Coaching dashboard percentage and other features are great **Rating:** 5.0/5.0 stars **Reviewed by:** Siddhant P. | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Convin.ai?** Convin has greatly benefited both the sales staff and the organization as a whole. We may share "the voice of the prospect/customer" with all departments. This aids in product development, marketing, customer success/transitions, forecasting, and other areas in a very easy-to-integrate way. It lets me to listen to conversations on my own time rather than interrupting my day to phone folks. **What do you dislike about Convin.ai?** I've seen the improvements, and I'm sure there will be more. There is nothing to dislike! **What problems is Convin.ai solving and how is that benefiting you?** Providing input form other agents that I'm not using in my pitch and providing additional benefits of converting lead into allocation ### 23. Good and Effective way **Rating:** 5.0/5.0 stars **Reviewed by:** Sugu . | Policy Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Convin.ai?** its best to use and we get all the feedbacks on time **What do you dislike about Convin.ai?** nothing much. everything is good no dislike **What problems is Convin.ai solving and how is that benefiting you?** it resolves all our doubt regarding the work we are doing it gives us proper feedback ### 24. Best Insight into your chosen topic **Rating:** 5.0/5.0 stars **Reviewed by:** Udit P. | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Convin.ai?** Capability to take more effective notes has been made easier with Convin. Convin Ai catches up on all the fine nuances, allowing you to focus on what matters most to your client. With Convin, I learned and easily implemented the corrections by knowing my most frequently used filler words, as well as grasp pain and impact queries. Our sales staff is getting better at discovery calls and sales demos with integrating such an amazing tool. **What do you dislike about Convin.ai?** It does not filter as well as I would like when looking for a recording with specific criteria. **What problems is Convin.ai solving and how is that benefiting you?** Helps in training and improving on day to basis ### 25. Convin helps in Elevating Sales game **Rating:** 4.0/5.0 stars **Reviewed by:** Rushpal S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Convin.ai?** As a Tech savy person I always wondered how convin will be able to revolutionize the process but i am amazed when i first got trained about Convin, while using convin multiple features gives very positive response such as LMS where you can store your data such as doc/pdf files, The comment, get feedback section, all helps me improving the call quality. **What do you dislike about Convin.ai?** Sometimes i can not find all my calls on convin but i am sure they will have some tech expertise to get this sorted **What problems is Convin.ai solving and how is that benefiting you?** Benefiting in lots of aspects: 1. The easy to use duration and date range filters 2. Accounts page to track lead follow ups 3. Call downloading option upto 3 months 4. The talk ratio option on each calls available in Meetings page ### 26. AI Software that is unparallel to any other softwares **Rating:** 5.0/5.0 stars **Reviewed by:** Vyshnavi J. | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Convin.ai?** A simple and easy-to-use product which is the variable which makes or breaks a product and its very easy to install and implement the team is supportive and pro active in terms of query resolutions and overall these can be convin's pros. **What do you dislike about Convin.ai?** The product shall be complicated for less frequently using users since its bit tricky to understand its filters and features and it shall be more simplified in order to make the product better visible **What problems is Convin.ai solving and how is that benefiting you?** Convin helps to schedule the reports on a weekly and daily basis. The users can schedule when the reports need to be sent to them manually, and the reports will be triggered through the mail which is very real time data which helps us keep how our team is performing ### 27. Excellent for call reviews as a team **Rating:** 4.0/5.0 stars **Reviewed by:** MOH RIHAN . | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Convin.ai?** The opportunity to evaluate calls as well as calls made by others on the team. Excellent for easing into a new role. Coaching is the best option for an agent like myself in general. It's also useful for evaluating calls, remembering what a prospect said, and determining clear next steps. Allows you to completely participate in the conversation without having to worry about taking notes. Convin smoothly integrated with our CRM too. **What do you dislike about Convin.ai?** The transcript isn't very good. I wish it was more trustworthy for jumping to specific points in a call. **What problems is Convin.ai solving and how is that benefiting you?** Its easy simple and helping us to improve our call quality ### 28. Convin being The Best for enhancing Agent Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Manish Kumar . | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Convin.ai?** Convin is huge time saver if it comes to the insights it provides or the AI Auditing feature. Before using Convin, I had to pin-point every different parameter of my calls, but with Convin everything can be found in a single platform. It provided thorough evaluations and trends. It is simple to put every feature and functionality into action which makes it easy to implement. **What do you dislike about Convin.ai?** I have being using Convin almost everyday and I don't think that there are any features that could be counted in dislikes. **What problems is Convin.ai solving and how is that benefiting you?** Earlier it was difficult to examine my calls and evaluate where I need to work on. But with Convin, I can determine the exact parameters where I should perform. ### 29. My Experience with convin: **Rating:** 3.5/5.0 stars **Reviewed by:** Arun P. | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Convin.ai?** I like how Convin automatically enters my planned calls and logs them without my needing to remember. Convin enables me to easily review any recorded call. It includes capabilities for coaching on specific talking points, analyzing trigger words, and so forth. It is simple to use, implement, and integrate. Customer support team is amazing when considering solving the doubts. **What do you dislike about Convin.ai?** I enjoy every feature and functionality provided by Convin and hence use it everyday. **What problems is Convin.ai solving and how is that benefiting you?** The way of pitching the SV from the team members, the accent and the USP is what we should use on call. ### 30. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Dileep B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Convin.ai?** Audit time efficiency : "With the help of transcript it enables us to audit multiple calls by focusing on key parameters of the call flow" Audit Sample size : Enables us to increase the number of audits and insights . Insights tracker : (Graph) The graph helps us see the progress of each parameter. **What do you dislike about Convin.ai?** Ease of search : " searching a particular call recording is quite a challenge at times " Suggestion : just a copy paste of email ID, phone number as is from the healthifyme coach dashboard. Language : Can do better with respect to regional languages audits. **What problems is Convin.ai solving and how is that benefiting you?** It's solving the overal quality of sales conversations of entire P&L. And enables the auditors to manual audit at ease. With respect to performance, I do not have significant data. However, anecdotally I see the improvement at individual level. ### 31. Convin is an insane and impressive Tool for quality audits **Rating:** 5.0/5.0 stars **Reviewed by:** Jay J. | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Convin.ai?** Convin is a very customizable tool that makes the tool very customizable to your business needs. Here you can create your own call templates and give the weights of the parameters in each of these templates according to your process. **What do you dislike about Convin.ai?** I think convin is very effective when we use it in desktop, and the mobile app needs major improvements and its not easy to implement the mobile version and the frequency of usage in mobile is very less. **What problems is Convin.ai solving and how is that benefiting you?** Convin combines a lot of different services at once place giving us jam-packed power performance and enabling us to audit the conversations very effectively. Convin keeps the track of call data in different reports and keeping the data check has increased the call quality efficiency. ### 32. Best about Convin - AI Audits **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish G. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Convin.ai?** 1. In Convin, one can easily audit the calls with AI driven algorithm. 2. It is very simple to implement. 3. Convin also provides Learning Management System, where one can keep the most crucial moments snippet to help the representatives improve. 4. It is so easy to integrate Convin in our daily work needs. **What do you dislike about Convin.ai?** I have been a user of Convin for almost a year and I can definitely say it's a tool that can be proved to be the most beneficial for representatives like me. **What problems is Convin.ai solving and how is that benefiting you?** It helps to make the calls better, Helps understand the overall summary of the call while making sure that we are learning and benefitting in real time ### 33. Navigation in Convin through features is simple. **Rating:** 4.0/5.0 stars **Reviewed by:** Krupa Naresh M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Convin.ai?** The ability for agents to quickly access important scripts to help them navigate through calls. Excellent tool for reducing agent/representative ramp up time. It allows us to grow and learn more about how to handle various call conditions. It saves me a lot of time as an agent. I enjoy the system's ease of use and implementation, as well as the ability to alter the templates. I've also used Convin to assist me in providing additional information for your records, and Convin also allows us to export data in several formats. **What do you dislike about Convin.ai?** The content/call records are not aligned sometimes. **What problems is Convin.ai solving and how is that benefiting you?** Same call records are shared many times under same captions ### 34. Audits are helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Convin.ai?** This has become a tool that our team relies on, and I can't fathom completing my job without it. Simple to implement and integrate with CRM and other things. Helpful in terms of features as well as customer support. and it is becoming increasingly important for all members of the organization. I can't image working for a small business without it. **What do you dislike about Convin.ai?** There isn't much to dislike. Almost every element appeals to me. If it's the coaching sessions, insights of calls, reports, dashboards, assessments, everything works smoothly. **What problems is Convin.ai solving and how is that benefiting you?** Call auditing is easier. Helps us with proper tutorials, helping us improve our work performance ### 35. Best AI enabled software in the market that is affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Mithil S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Convin.ai?** Pocket-friendly software that provides the best value for the money we have spent on quality management provides a lot of features that are easy to use and the support team was the best I have met in my experience **What do you dislike about Convin.ai?** Convin's implementation is a bit hard since people and clients take some time to adjust to the software and understand the nitty gritties of the integration and filters, and other features in it. **What problems is Convin.ai solving and how is that benefiting you?** Convin provides us with analytics in terms of team statistics and multi-domain and multi-level team analytics which provide analytics on call duration and the calls audited number of auditors present and the auditors who audited the calls these data is on real time hence its very valuable for us ### 36. Talking about Speech Analytics, Convin is the Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Kirti M. | Education Counselor, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Convin.ai?** As mentioned in the title, the Speech analytics Convin is at par; I like the transcription function, and I was amazed when I saw that Convin genuinely transcribes my whole call. Transcribing the call helps me not to listen to my whole call all the time; I can just read the transcription and gauge the call context. **What do you dislike about Convin.ai?** There is nothing I dislike about convin; yes, one feedback can be that Convin should give us Automated insights on how to face challenges over client calls. **What problems is Convin.ai solving and how is that benefiting you?** Convin is helping me solving my call quality problem, i always wondered until when we will manually do this, but now due to the automation, the work is pretty easy. ### 37. Convin brings everyone on same page! **Rating:** 4.5/5.0 stars **Reviewed by:** Varsha S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Convin.ai?** The ability to record and replay pitches provides an excellent playback learning approach, especially for newcomers. Convin helps one to pay attention to the subtleties of a conversation - practice learning from others, missed actions, and how to excel your conversational skills. Convin support team helps us and keeps updating about new features which help agents like me and they are really easy to integrate. **What do you dislike about Convin.ai?** Some of the features does not come in use as an sales representative **What problems is Convin.ai solving and how is that benefiting you?** it is helping me to analyse my calls and give me appropriate feedback. helps in improving my work with good efficiency ### 38. CONVIN helped in auditing large amount of cases and interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle D. | AM - Quality, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Convin.ai?** Ease of customisation and report generation **What do you dislike about Convin.ai?** nothing, everything was good as such. Would like more add ons **What problems is Convin.ai solving and how is that benefiting you?** Auditing large amount of interactions that help a lot in identifying errors ### 39. coaching session are best to learn and improve the consultations **Rating:** 5.0/5.0 stars **Reviewed by:** Chaitanyaa K. | Consultant nutritionist , Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Convin.ai?** We have a complicated product and sales process. Convin makes it much easier to deliver quality training and feedback to both long-term and new hire staff. Our management team has even begun distributing short daily clips to the sales team of agents who are killing it. Personally, I went through a sales slowdown earlier this year, went through some of my demonstrations, and simply discovered some simple improvements. **What do you dislike about Convin.ai?** It's difficult to think of something I despise. **What problems is Convin.ai solving and how is that benefiting you?** With Convin, I am easily able to get the insights of my calls which was difficult for me to figure out where to perform better ### 40. Convin increased the rate of closed deals **Rating:** 5.0/5.0 stars **Reviewed by:** Rashi S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Convin.ai?** I like how it leads you through all of the essential topics you should say on your sales call and tracks them as well. It's quite easy to use and helpful to know how we're doing and how it relates to closing business. Convin has enhanced call consistency and increased our emphasis on communicating the value proposition of our products with it's implementation into our system. **What do you dislike about Convin.ai?** I feel reporting insights could be improved but whenever I face minimal issues, it is resolved by the team quickly. **What problems is Convin.ai solving and how is that benefiting you?** i mostly use coaching dashboard and it helps me with amazing insights on call and a great feature to improve my calls. ### 41. Things get more easier to understand **Rating:** 4.5/5.0 stars **Reviewed by:** Priyanka K. | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Convin.ai?** I am utilizing analytics provided by Convin to figure out why we're winning and losing transactions. It's also a terrific method to cooperate on calls and learn more about the deals of other team members. We are overjoyed as an organization to have it because of the customer support team, infact it is a tool I use every single day. - Simple to find subjects or specific calls with advanced keyword search feature - Simple to share/request feedback - Slick user interface **What do you dislike about Convin.ai?** Statistics on speaking metrics can be manipulated at times. **What problems is Convin.ai solving and how is that benefiting you?** Helps to improves our quality of consultation ### 42. Streamlining Quality Assurance with Convin **Rating:** 4.5/5.0 stars **Reviewed by:** Neha N. | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Convin.ai?** It help us with both manual and AI auditing as a one platform which helps easy to use and not switch multiple tabs again and agian to fill the forms. Agents can get automated email audit notification which easily help them to review their audit performance and improve. **What do you dislike about Convin.ai?** Sometimes all the agents calls are not visible on Convin, hence due to the call flow restriction, it resticts manual auditing. There is nothing else to be disliked about this product **What problems is Convin.ai solving and how is that benefiting you?** 1. Convin has different dashboard available for example TL level dashboard, this help us viewing the data team wise. 2. They have extensive set of filters which help us with data filteration easily 3. Detailed and multiple reports available hence bye bye to manual excel tasks ### 43. Great features but find it little complicated to use the features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Convin.ai?** We get analytics for all the reports.... **What do you dislike about Convin.ai?** Can be more user-friendly other wise it is good and if there are multiple groups with multiple parameters then we need to give trigger word for each thing. If we dont have a identifier it is difficult to get accuracy **What problems is Convin.ai solving and how is that benefiting you?** quality and audit ### 44. Helps me multi task simultaneously!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Tushar G. | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Convin.ai?** We get the data in terms of teams and also in terms of parameter level, which is very easy to understand and implement the tasks in teams accordingly, and the sheer features present in convin says a lot about the company's goal to achieve the maximum value addition to customers **What do you dislike about Convin.ai?** Many small issues, such as reloading the frequency of lags, and the integration issues when the product is integrated, can and should be reduced for smooth onboarding process the support team was responsive but can improve that by channeling into one mode of communication **What problems is Convin.ai solving and how is that benefiting you?** Convin is the next big player in the call quality revolution. Convin eliminates a lot of manual work, and it helps us by decreasing our focus on manual work and helping us focus on the important things that will impact the company in the way we want them impacted this way it saves me a lot of personal time and helps me keep myself active. ### 45. convin helps me improve quality over the call **Rating:** 5.0/5.0 stars **Reviewed by:** Manpreet Singh . | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Convin.ai?** When you work with customers, your ability to manage efficient, productive meetings may make or break you. Convin helps me improve, which benefits my relationships, book of business, and so on. The level of detail it provides. Conversation starters! That is insane. As an agent, Convin is really easy to integrate and implement the features to improve performance with respect to dealing with customers. **What do you dislike about Convin.ai?** Nothing particularly comes to mind. It can take a while for a call to be uploaded and transcribed. **What problems is Convin.ai solving and how is that benefiting you?** it helps me improve my quality and most important how i can make better connection with the customer ### 46. High Business Impact **Rating:** 4.5/5.0 stars **Reviewed by:** Karan A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Convin.ai?** 100% coverage of calls ensuring high quality. Call Entities helping prioritise the student profile. **What do you dislike about Convin.ai?** In-Accuracy of Reports. No validation in entity. **What problems is Convin.ai solving and how is that benefiting you?** After convin integration the manual bandwith for auditing has decreased with 100% coverage. Additionally we are able to improve counselling quality at crucial stages. ### 47. One-stop solution to call auditing and custom reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Kanika S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Convin.ai?** This application saves time when monitoring calls for thousands of employees to see the weak and strong points of their conversations and sales calls with clients. Convin saved me time as a manual QA because it automatically sends calls to QA for call auditing. **What do you dislike about Convin.ai?** Not a huge issue, but the dashboard might occasionally be slow to load, which can interfere with the process of completing manual audits. Additionally, there are rare technical glitches that cause user calls to not surface immediately on the dashboard, but they usually do within a few hours. **What problems is Convin.ai solving and how is that benefiting you?** 1. One can use this platform to Manually Audit all the calls. 2. Convin team can automate this process and give 100% Call auditing, 3. Gives all the reportings; hence manual QA work becomes more accessible. 4. Easily accessible to Excel reports ### 48. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit S. | Support executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Convin.ai?** User interface is really good, it is very smooth l. **What do you dislike about Convin.ai?** There is not much of a thing which I dislike about it **What problems is Convin.ai solving and how is that benefiting you?** It is helping us getting out quality audits with us ### 49. Very user friendly and interactive dashboard. **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek C. | Insurance Policy Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Convin.ai?** Easy to use interface. Helps to keep track of tasks. **What do you dislike about Convin.ai?** Integration of call recording player can be better. **What problems is Convin.ai solving and how is that benefiting you?** Convin is helping our organisation to keep a track of and improve call qualities of executives by providing insights. ### 50. Convin is a reliable and user friendly tool **Rating:** 4.5/5.0 stars **Reviewed by:** Shweta P. | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Convin.ai?** I like how accurate the transcript is. So, if I need to revisit a conversation and I missed something, I can quickly search a term and listen to it again. I can also listen to my calls the same day, which is fantastic! It has the appearance of a lightweight tool with a plethora of capabilities. The support team always stands by your side, as well as Convin features are really simple to implement. **What do you dislike about Convin.ai?** At this moment, there aren't many downsides to speak of. **What problems is Convin.ai solving and how is that benefiting you?** Being a coach I use convin to listen the calls to improve my communication skills ## Convin.ai Discussions - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments - [View Convin.ai pricing details and edition comparison](https://www.g2.com/products/convin-ai/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A31%3A24+-0500&secure%5Bsession_id%5D=8c047e15-0fc9-4ffe-bbb1-8fd4738b5354&secure%5Btoken%5D=2878fdcc2fd1dcd11433fdf88012a4d386a3d5105c706c9a5316297c8b09b7d7&format=llm_user) ## Convin.ai Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Convin.ai Alternatives - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,505 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (579 reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - 4.5/5.0 (825 reviews)