Top 10 ConnectWise Integrated Expert Services Alternatives & Competitors

Top 10 Alternatives to ConnectWise Integrated Expert Services Recently Reviewed By G2 Community

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ConnectWise PSA
By ConnectWise
3.9/5
(515)
Product Description
Business Automation and ConnectWise PSA (formerly ConnectWise Manage)
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Reviewers say compared to ConnectWise Integrated Expert Services, ConnectWise PSA is:
Better at meeting requirements
Categories in common with ConnectWise Integrated Expert Services:
Help Desk

Zendesk for Customer Service
By Zendesk
4.3/5
(6,699)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to ConnectWise Integrated Expert Services, Zendesk for Customer Service is:
Better at meeting requirements
Better at support
Easier to do business with
Categories in common with ConnectWise Integrated Expert Services:
Help Desk

Freshdesk
By Freshworks
4.4/5
(3,695)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to ConnectWise Integrated Expert Services, Freshdesk is:
Easier to set up
Better at support
Easier to do business with
Categories in common with ConnectWise Integrated Expert Services:
Help Desk
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Zoho Desk
By Zoho
4.4/5
(7,339)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to ConnectWise Integrated Expert Services, Zoho Desk is:
Better at meeting requirements
Better at support
Easier to set up
Categories in common with ConnectWise Integrated Expert Services:
Help Desk

HubSpot Service Hub
By HubSpot
4.4/5
(2,887)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to ConnectWise Integrated Expert Services, HubSpot Service Hub is:
Better at support
Easier to do business with
Easier to set up
Categories in common with ConnectWise Integrated Expert Services:
Help Desk

Atera
By Atera
4.6/5
(1,043)
Product Description
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
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Reviewers say compared to ConnectWise Integrated Expert Services, Atera is:
Easier to set up
Better at support
Easier to do business with
Categories in common with ConnectWise Integrated Expert Services:
Help Desk

Jira Service Management
By Atlassian
4.3/5
(962)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to ConnectWise Integrated Expert Services, Jira Service Management is:
Better at meeting requirements
Easier to do business with
Better at support
Categories in common with ConnectWise Integrated Expert Services:
Help Desk

Helpshift
By Helpshift
4.3/5
(381)
Product Description
Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.
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Reviewers say compared to ConnectWise Integrated Expert Services, Helpshift is:
Better at meeting requirements
Better at support
More usable
Categories in common with ConnectWise Integrated Expert Services:
Help Desk

Salesforce Service Cloud
By Salesforce
4.4/5
(7,199)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to ConnectWise Integrated Expert Services, Salesforce Service Cloud is:
Better at meeting requirements
Easier to do business with
Better at support
Categories in common with ConnectWise Integrated Expert Services:
Help Desk

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