ConnectWise RMM Features

Collects and curates data insight about the performance and health of a company's system.

Facilitates communication between users and administrators.

Allows end users to remotely access to company's IT database.

Helps organizations establish, implement, and adhere to ITIL regulation.

Tracks IT assets and financial data.

Integrates all IT service support functions for consistency and accuracy.

Allows the IT team to oversee all possible endpoints in a single source of reference.

Automates the updating of security measures on enterprise devices.

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

Utilizes data to proactively identify and prioritize IT issues.

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more.

Protects employee, company, and data from potential vulnerabilities or malware.

Remotely clears all data from compromised devices.

Implements encryption standards to secure data both in transit and at rest. 13 reviewers of ConnectWise RMM have provided feedback on this feature.

As reported in 13 ConnectWise RMM reviews. Provides compliance to multiple industry standards like HIPAA and GDPR.

Based on 12 ConnectWise RMM reviews. Tools to track and implement required IT changes in a system.

Tools to organize and manage all IT assets within an organization. This feature was mentioned in 12 ConnectWise RMM reviews.

Based on 12 ConnectWise RMM reviews. A means to view and analyze a large amount of data in order to gain business insights.

As reported in 14 ConnectWise RMM reviews. Provides screen sharing options to allow access to view or control real-time activities.

Based on 14 ConnectWise RMM reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions. 13 reviewers of ConnectWise RMM have provided feedback on this feature.

As reported in 14 ConnectWise RMM reviews. Provides remote access to computers at any time, without an end-user present.

Provides multiple technician support simultaneously. This feature was mentioned in 14 ConnectWise RMM reviews.

Allows users to switch between multiple end users’ monitors with a single click. This feature was mentioned in 14 ConnectWise RMM reviews.

A place for users to submit tickets when they require IT help. 12 reviewers of ConnectWise RMM have provided feedback on this feature.

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. This feature was mentioned in 12 ConnectWise RMM reviews.

Based on 12 ConnectWise RMM reviews. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Unifies endpoint management of employee devices This feature was mentioned in 50 ConnectWise RMM reviews.

Maintains detailed records of network assets and their activity; detects new assets accessing the network

Supports implementation and adherence to ITIL processes and regulations

As reported in 50 ConnectWise RMM reviews. Monitor IT asset activity remotely from an administrator terminal.

As reported in 50 ConnectWise RMM reviews. Tracks IT assets and financial data.

Based on 51 ConnectWise RMM reviews. Releases applications for access on desktop or mobile devices.

Automates the updating of security measures on enterprise devices. 49 reviewers of ConnectWise RMM have provided feedback on this feature.

Tracks IT assets including financial and lifecycle data.

Enables creation and optimization of workflows for IT support and service delivery

As reported in 49 ConnectWise RMM reviews. Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network.

Analyzes operational data to proactively identify and prioritize IT issues.

Provides tools for creating and managing support tickets across departments

Manages numerous endpoint types, including mobile, desktop, IoT, and wearable.

Supports diverse operating systems across several endpoint types.

Registers employee-owned or company-distributed devices for IT access.

Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc.

Ensures that employee devices are compliant with business regulations and requirements.

Offers visibility into employee device activity.

Separates personal data on devices from business-specific data.

Based on 12 ConnectWise RMM reviews. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Provides administrative tools for routine maintenance, upkeep, and tracking. This feature was mentioned in 11 ConnectWise RMM reviews.

Gives administrators control over user privileges and accessibility for IT assets. 11 reviewers of ConnectWise RMM have provided feedback on this feature.

Gives administrators control over hardware and software resource allocation and tracking. This feature was mentioned in 11 ConnectWise RMM reviews.

Controls policies and configurations across business applications and hardware. This feature was mentioned in 11 ConnectWise RMM reviews.

Sets a standard performance baseline by which to compare live network activity.

Charts or graphs live and historical network performance for quick status checking and analysis.

Gives insights into which specific network paths are performing suboptimally.

Based on 12 ConnectWise RMM reviews. Provides a service desk for users to submit tickets for IT-related issues.

Tracks action-by-action asset performance with machine- or human-readable logs. 12 reviewers of ConnectWise RMM have provided feedback on this feature.

Creates alerts when tracked assets encounter errors or performance issues. 12 reviewers of ConnectWise RMM have provided feedback on this feature.

Automates repetitive tasks associated with IT service operations and maintenance. This feature was mentioned in 12 ConnectWise RMM reviews.

Continuously monitors network performance across the entire span of a network.

Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures.

Suggests potential remedies or improvements to slowdowns, errors, or failures.

Provides monitoring capabilities for multiple networks at once.

Remotely wake, restart, and install applications on sleeping devices. 14 reviewers of ConnectWise RMM have provided feedback on this feature.

Print files from remote computer onto the local printer, without having to transfer the file between computers. 14 reviewers of ConnectWise RMM have provided feedback on this feature.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. This feature was mentioned in 14 ConnectWise RMM reviews.

Provides voice over IP calling solutions. This feature was mentioned in 13 ConnectWise RMM reviews.

Based on 13 ConnectWise RMM reviews. Provides pre-session or in-session video call options to resolve issues.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 14 ConnectWise RMM reviews.

Based on 13 ConnectWise RMM reviews. Allows mobile device access to provide support or connect to your computer from anywhere.

Based on 13 ConnectWise RMM reviews. Provides support across iOS, Mac, Android, PC and other devices.

Based on 14 ConnectWise RMM reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

As reported in 13 ConnectWise RMM reviews. Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Condenses long documents or text into a brief summary.

Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing.

Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility.

Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data.

Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance.

Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance.

Ensures all monitored network data is securely encrypted both in transit and at rest.

Supports integration with Zero Trust frameworks and identity management solutions to enhance network security.

Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time.

Continuously analyzes and adjusts network configurations to optimize performance and reliability.

Automates routine network monitoring tasks, reducing operational overhead and human error.

Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate.

Automates corrective actions for common network issues, reducing downtime and manual intervention.

Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

As reported in 18 ConnectWise RMM reviews. Capability to perform complex tasks without constant human input

Based on 18 ConnectWise RMM reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases This feature was mentioned in 17 ConnectWise RMM reviews.

As reported in 17 ConnectWise RMM reviews. Improves performance based on feedback and experience

Based on 17 ConnectWise RMM reviews. Engages in human-like conversation for task delegation

Based on 17 ConnectWise RMM reviews. Anticipates needs and offers suggestions without prompting

Based on 17 ConnectWise RMM reviews. Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives