ClickDimensions Reviews & Product Details

ClickDimensions Overview

What is ClickDimensions?

ClickDimensions is the only complete marketing solution for Microsoft Dynamics, made exclusively for and natively built within Dynamics CRM. ClickDimensions combines multi-channel marketing automation technology, a marketing dashboard for deeper insights into marketing results and revenue impact, and a full range of world-class marketing services – all designed to ensure success for marketers at organizations that use Dynamics 365.

ClickDimensions Details
Languages Supported
English, French
Product Description

Marketing Automation for Microsoft Dynamics CRM

How do you position yourself against your competitors?

ClickDimensions is natively built into Dynamics CRM. ClickDimensions’ email marketing and marketing automation features are fully embedded in Microsoft Dynamics CRM – features are accessed through the CRM interface and data is stored in your CRM database, providing a seamless marketing, sales and customer relationship experience for your users.


Seller Details
Seller
ClickDimensions
Year Founded
2010
HQ Location
Atlanta, GA
Twitter
@ClickDimensions
5,497 Twitter followers
LinkedIn® Page
www.linkedin.com
214 employees on LinkedIn®

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ClickDimensions Reviews

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I'm going to give Microsoft the benefit of the doubt here and assume it's technically sound and powerful from a database standpoint. Review collected by and hosted on G2.com.

What do you dislike?

I rarely leave reviews, and certainly not one to look for opportunity to complain, but I felt so strongly about this that I wanted to share with others. I own a marketing agency and over the years have used many tools - Salesforce, Infusionsoft, Hubspot, etc. By comparison, Click Dimensions has the absolutely worst user interface by a mile. In fact, I am really surprised this can even be marketed successfully. Simple marketing list creation, email creation and editing is 10 times harder and more clunky that it needs to be. I use this system on behalf or my client about 4-5 times per year on email campaigns... I'm always glad when I finish to get back to using "normal" tools with intuitive work flows, more use of icons, standard nav, etc. Seriously, this is terrible. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps my client send out emails and automated DRIP campaigns. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Integrated with Microsoft CRM. Have several products to offer beyond simple email capabilities, and the base package has most of them. Review collected by and hosted on G2.com.

What do you dislike?

Support, product defects, and general business practices, just like many others have said here. I worked with support extensively on fixing the inaccuracies in the statistics and reports. Their support personnel dragged this on for over a year and I finally gave up. We did get a lot fixed as someone else mentioned but it is still not 100% fixed (I tried). Support needs a lot of training (I had a call with their Manager about this but that didn't seem to result in any changes). They do not let features mature before moving onto the next new thing, so there are a lot of defects. They say that you can propose new features but I tracked their voting system and many features with the highest votes were not implemented. There is a lot of turnover at this company. We did not receive the health check or other services they promised. We renewed in December but almost immediately our connection broke and they could not find the issue. Losing a significant amount of data and it being at the beginning of our term, we decided to cut ties. However, even with 0% usage on the renewal contract, they refused to refund any of our money. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't choose this product based on the integration with Dynamics 365. That convenience will not offset the problems you will have (see other negative reviews, they speak truth). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used the mass email marketing, event participations/surveys, forms and landing pages, and campaign automations. It is very convenient to have this integrated with Dynamics 365 and we wrote many workflows. So the benefits we had were automation, sharing of information with D365, and centralizing many marketing tasks. Unfortunately that was more than offset by the issues of getting the products to work correctly and accurately. Review collected by and hosted on G2.com.

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Marketing Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Because the platform is so basic, it's easy to use. Review collected by and hosted on G2.com.

What do you dislike?

Formatting NEVER stays consistent within an email. You have to re-select your fonts and colors several times in order for the formatting to actually stay. However, when you send an email, sometimes the formatting gets all messed up and it ends up looking like you picked different sizes for text in the same paragraph. The functionality of the platform in regards to email sends is so limited that it makes it nearly impssible to send a nice looking, spam-free, email. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look at other platforms. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ClickDimensions is the only platform we're using for email sends so every single communication we send to prospects or clients is going through this platform. Recently we've figured out how to have it communicate better with our servers and website, however it still doesn't give us all the information we need. Review collected by and hosted on G2.com.

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Marketing Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

ClickDimensions offers the ability to create, schedule and send emails in addition to creating flow charts to trigger different responses based on each individual. The software can be integrated with a variety of different apps and allows for advanced analysis. Review collected by and hosted on G2.com.

What do you dislike?

ClickDimensions can be difficult to understand and at times their customer support is unable to answer advanced questions. The training they provide could be more interactive so that ease of use increases. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ClickDimensions allows our organization to schedule and send emails and caters to a variety of marketing professionals as it offers the ability to code your own template or use a drag and drop format. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Tracking sent emails for clicks, opens etc is one of the major benefits for our company. Review collected by and hosted on G2.com.

What do you dislike?

It's not very user friendly for texting. Would like to see text templates as an option. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Bulk email and individual email communication and tracking is the best purpose for this product Review collected by and hosted on G2.com.

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Business Intelligence Analyst & CRM Administrator
Biotechnology
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Dynamics CRM integration (like everyone else) Review collected by and hosted on G2.com.

What do you dislike?

We require days or even weeks to get simple issues resolved. The turnaround time is hours or days between a support agent asking us for information (which we provide immediately) and them getting back to us with anything other than speculation that the issue is not on our side (we must've broken something). On two issues, we discovered that our problems were due to a fault on their side (to which we have zero exposure), and both times, it was like pulling teeth to get any acknowledgement. Almost all of our other support experiences have been equally unsatisfying ... some were even closed without resolution/explanation. Once or twice, we had a good support experience out of about 20 I can recall. Very little accountability. My CSM even criticized my use of 'CDI' in reference to ClickDimensions ... said that was 'confusing' even though that's what many customers and CDI employees refer to it in text. Also, Email Statistics were BROKEN for years and still have issues. Issues are less frequent now, but getting them resolved is a real chore, because each and every time, we need to basically argue with their techs that the issue is not our 'fault' but rather on the CDI side in most cases. Our data is in a "black box" on the CDI side, and they often fail to deliver or provide explanation, even upon explicit request.

Full disclosure: We did once have an 'issue' that was purely our own fault, and we did press them a bit as if it were a CDI problem. I apologized profusely. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It needs time to more fully mature; although, it is much better today than it was a year ago. They need to drastically improve their customer service results and accountability. They are all 'nice', but that means little when they lack accountability or get defensive or insinuate that they don't have much respect for their customers as evidenced by their tech-support follow-through, explanation, and accountability.

Also, this product is married to Microsoft Dynamics CRM and will live or die by that platform, which has many of its own issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

tying information from marketing campaigns to leads and customers (when it works). Campaign automation (when it works). email marketing (when it works)

Full disclosure: The application and service has been working much better since late 2017; however, a service failure caused by a CDI "feature issue" (vague, right??) that took 4 days for them to acknowledge is why I am taking the time to write this review. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

As a small business employee I find Click Dimensions useful because it allows a wider range of potential customers to become aware and comfortable with our product through an easy to use interface with checks and balances. Review collected by and hosted on G2.com.

What do you dislike?

The easy to use format makes the output potentially formulaic which for the business we do isn't too much of a problem but I can see how it could be an obstacle for larger companies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Click Dimensions has greatly reduced the time it takes to publicise new products and also keep our customers updated. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that its integrated to our crm making marketing lists easy to build Review collected by and hosted on G2.com.

What do you dislike?

Templates are very basic, its not user friendly and doesn't give the best looking emails Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very basic - you can get better functionality in other products but, it is good for integration Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to lead score from email opens / click through is great for identifying warmer prospects Review collected by and hosted on G2.com.

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IM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to integrate with Microsoft Dynamics 365, send and track email campaigns and event emails create and use forms to track usage and click rates, able to see visitor click, campaign automation, email design, email marketing, SMS Marketing, email marketing Review collected by and hosted on G2.com.

What do you dislike?

Pricing, lack of better support, overall ease of use, Implementation of new features could be rolled out more effectively, fewer errors (ex: campaign automation) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

campaign automation, email design, email marketing, SMS Marketing, email marketing Review collected by and hosted on G2.com.

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EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

ClickDimensions has an easy to use interface. Their templates work well to build emails of all types. Their system works well with very little support time, but when needed, their support team is strong and responds quickly. Review collected by and hosted on G2.com.

What do you dislike?

I would like more additions to the product. What is there works well but there are not a lot of upgrades or additions on an annual basis. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving the need to reach out to our customers easily. Click Dimensions resides within our sales automation tool, Dynamics 365. From there we can communicate to customers hitch free. Review collected by and hosted on G2.com.

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Data Analyst
Aviation & Aerospace
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Integrating with our CRM, Microsoft Dynamics 365, is very appreciated. The email builder works well and metrics come out in a usable format. Review collected by and hosted on G2.com.

What do you dislike?

Marketing lists, in that I cannot upload them as an excel directly or it would make duplicate contact records in our CRM. Instead, I have to add people manually, on by one, or send over to IT to run various back-end workflows to upload them (uploading and merging with existing contacts. Some metrics like viewing open rates and click-through-rates by organization/account level, are unavailable (which I have contacted Click Dimensions about). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Compare to other email campaign tools. If you don't need CRM integration, then Constant Contact is likely a better option in terms of overall value. IF you're looking for a CRM and email tool all in one, HubSpot would likely be a better choice. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A tool to create, send, and analyze email campaigns making use of contact records in our CRM. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Click Dimensions is very simple to use. No complaints. It works very well and integrates well with Microsoft Dynamics. It's a very intuitive solution to be using, and I haven't experienced any bugs with it. It just works! Review collected by and hosted on G2.com.

What do you dislike?

There is nothing about the product that I dislike. The solution does everything it says it does, at least for the way we use it at my organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Simple email sends. We use ClickDimensions for daily newsletters and advisories. ClickDimensions' integration with Microsoft Dynamics gives us a simple way to reach our clients and others who are interested in our work. Review collected by and hosted on G2.com.

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Senior Vice President
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The only value is that it is native to MS Dynamics. Review collected by and hosted on G2.com.

What do you dislike?

Everything. The product is difficult to use. It is native to MS Dynamics, yet the most basic requests need customer support to find a solution. It took a month to onboard, the on board person did nothing. The sales person ignored our calls after we signed the agreement. The only other point of contact was nice, yet she knew nothing about the product. We finally had a person who seemed helpful, yet at the end of the day he did nothing. We spent months trying to get a simple DRIP Campaign to work. We paid for support with zero results. Our marketing needs are very basic. We send a newsletter and we were attempting to provide a DRIP campaign. Dont buy this product Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Run away as fast as you can. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None, we cancelled our service. Click Dimensions won't solve your problem, they will add to your problems. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It integrated very well with Microsoft CRM, and allows us to fully automate our marketing campaigns, taking out much of the manual work we used to do with form submissions and creating leads and updating contacts. It also means we can use our CRM marketing lists rather than having to export data and have data links pushing information back into CRM that never used to work very well. This integration allows us to report more accurately on our marketing campaigns. Review collected by and hosted on G2.com.

What do you dislike?

Some of the tools for designing landing pages and form can be a bit fiddly in order to get them looking nice. We also found some issues with embedding forms, and getting them to redirect how we wanted etc so had to use a work around. There is also no global section to cover all landing pages on the domain do any tracking codes etc has to be added on each page which is time consuming and annoying when things change as have to change each one. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great if you want a fully integrated marketing automation tool that links with Microsoft CRM. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The integration with Microsoft CRM has saved so much time and given us the ability to report more effectively on our marketing campaigns. It allows us to quickly and easily communicate with our prospects and customers without having to export any data. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Hands down that it ties into Dynamics. The amount of things you can accomplish with a single tool is amazing. Their support and training is incredible as well. Review collected by and hosted on G2.com.

What do you dislike?

Setting up within our on-premise environment was challenging. The UI is lacking in some areas and makes it harder to interpret how to use some tools. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great tool! Definitely recommend, very robust. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We removed Mailchimp and adopted a solution that integrated with our CRM. No double data entry, better tracking. Review collected by and hosted on G2.com.

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CB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

There's not much I can say about this product which is positive. Constant breakdowns, fatal errors, slow speeds, you name it.

Originally I liked the campaign automations feature as the builder made it easy for it to do automations, but then it just kind of stopped working. Review collected by and hosted on G2.com.

What do you dislike?

Wow where do I start. Never have I used a CRM that constantly gave me fatal error screens and system log dumps. At least they stayed true to the Microsoft way of life I suppose. Of the parts I used:

Processes - was warned by tech team to not use them as it would "cause the entire software to crash", mainly due to poor resource management. Slow, wouldn't start straight away so can't be relied on for fast automation.

Campaign Automations - so many errors. Cloning an automation gave me a fatal error 100% of the time, I presumed mainly because background processes couldn't keep up with creating all the parts. I asked support and they couldn't solve this issue. Publishing campaign automations would just cause them to be stuck sometimes, and half the time I can't even get the builder to load. Granted a lot of the issues I had was an internal IT issue with their processes and permissions, but just using it gave me rage issues. Every now and then I would get a fatal error which can be solved by signing in and out again, so it appears to be a session issue, but for it to do it whilst I'm working on something is somewhat of an issue.

Loading speeds - I have colleagues from different parts of the world with a common problem: Clickdimensions isn't loading.

Accessibility in china - Pretty much 0% of it working there. Load times were atrocious. I had to create form captures and code out all forms manually in HTML, which took away days of my life. Support also warned us that email deliverability in China would be bad and pretty much all marketing features won't work properly there.

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't. Seriously, just try it and then try another one and you will see that clickdimensions is seriously lacking in quality. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were trying to automate our marketing processes, and none. There were no benefits. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

ClickDimensions being a solution in Dynamics 365 means direct access to data and very easy to use for marketing departments being used to the product.

It's very easy to get going with ClickDimensions. Emails, advanced campaign automation, webtracking etc are just a few clicks away once the product is installed. Review collected by and hosted on G2.com.

What do you dislike?

Many features are lacking depth and flexability, which means that especially personalized content is difficult to create.

While ClickDimensions is installed into Dynamics 365, it doesn't feel like data is being utilized very well. There's no segmentation beyond the existing margeting lists. Most of the time only data existing in fields directly on the contact, account or lead entities can be used. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You can get really far, very quickly and for a low price with ClickDimensions.

Be aware of limitations in segmentation and personalization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Advanced campaign automation flows for new customers.

Contests.

Improved data quality on customers through custom forms. Review collected by and hosted on G2.com.

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

It's full Integration with Dynamics CRM and it's functionality (Email, Forms, website tracking, SMS and more) make it an appealing option for a company wanting a holistic view of their customers' interactions. Review collected by and hosted on G2.com.

What do you dislike?

lack of product stability, product bugs and how it can take a long time to get a solution from support. Poor account management, no response when escalating an issue and material price increases. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be careful, it's full and seamless integration with CRM is alluring but also ties you in. The product appears to be capable and I have heard positive use cases but my experience has been average at best. The product has felt flakey, persistent error messages have prevented access to functionality, significant numbers of emails have failed to be sent, the automated campaign feature had limitations so we could not use it, a product bug with the send date in an automated campaign prevented an important campaign going out at the right time. Support, whilst readily available, takes a long time to come with an answer if at all and when escalating to account manager we received no response. Price changes of around 20% within our first year on the back of the negative experience positions this software as one of the worst software experiences I have had in 20 years.

On a positive note, we are continuing to use it due to its integration with CRM and I want it to work! However, if there was an alternative with a similar level of CRM integration I certainly would have moved by now. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Email marketing and communication with succinct integration back to client records. Review collected by and hosted on G2.com.

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Director of CRM Applications
Transportation/Trucking/Railroad
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

ClickDimensions natively integrates to Microsoft Dynamics 365/CRM so we can work within one application. We can also get analytics and business intelligence from email campaigns directly in Dynamics. Our online forms are integrated to ClickDimensions so our lead and marketing automation is automated. ClickDimensions is also fairly easy to use, even for a non-technical person. Review collected by and hosted on G2.com.

What do you dislike?

The biggest things we dislike about ClickDimensions are the customer support, lack of customized templates, the customer survey features is poor, and the limited or lack of integration with custom entities. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for an easy marketing automation tool for Dynamics, then ClickDimensions is a great fit. If you are looking for something more advanced with a lot of features and functionality, then ClickDimensions is probably not a good fit. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a native tool for marketing automation within our Microsoft Dynamics 365/CRM system. We can track leads and customers within one application. Review collected by and hosted on G2.com.

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Director of Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The native integration with Dynamics CRM is what sold me. It's definitely convenient having everything in one place. Review collected by and hosted on G2.com.

What do you dislike?

Support:

-Not very responsive, and in some cases not very knowledgeable. There have been a few cases where I had to explain something several times because their response was not helpful.

Features:

-Definitely lacking on some of the features, compared to other solutions. In some cases it's shocking what it doesn't do or doesn't do well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's definitely convenient having a marketing automation tool that works natively in Dynamics CRM, and that was a huge selling point for me. However, its features are definitely lacking compared to other solutions, and in some cases shockingly so. They have a lot of improvements to make, including their survey tool, campaign automation, and A/B testing. I also seem to have a lot of technical issues I have to work through with them on a monthly basis. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The native integration with Dynamics CRM is extremely valuable. With our previous tool, we needed a third-party tool to sync leads from the marketing automation to CRM, which cost us extra money. Having everything all in one place is very convenient. Review collected by and hosted on G2.com.

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Vice President, Sales & Marketing
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

We use ClickDimensions primarily for email broadcasts and tracking click back data of prospects and clients. Web analytics are very useful as well. The solution and all the data reside within Dynamics 365 so it's very easy to access -- no connectors needed. Also the people there are great. Very responsive before and after the sale. We are technology consultants and recommend it to our clients. Feedback is very good. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, I don't have anything major to complain about. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are using Dynamics 365 or CRM this should be the first marketing automation solution you look at. Works 100% inside Dynamics 365. Price is reasonable. Training and support resources are included with the cost of the software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We need to use email marketing to attract leads and stay engaged with clients, e.g., invitations to webinars and monthly newsletters. ClickDimensions is a great tool for that. The email templates are easy to create and reuse. Saves time for me because I wear many hats around here. Review collected by and hosted on G2.com.

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CRM Consultant
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The effortless integration with Dynamics CRM is first on my list of likes! There is nothing more frustrating than having to keep seperate databases in sync. I like the way we get a 360 degree view of our clients all in one place! Love how easy it is for anyone, even a non-tech to design beautiful html mailers, webforms, subscription forms and landing pages. Review collected by and hosted on G2.com.

What do you dislike?

The fact that we cannot simply use custom or other entities to create webforms on. To update custom entities right now takes a tremendous amount of effort to implement workflows to do that for you.

It is also very dissappointing that the event management entities are not related to the email send or form functionality, it would have been really useful if we could use a Clickdimensions form to create event responses without needing a hectic workaround through workflow or custom plugins. Same goes for events: it would be very useful if we could draw from an event record details to merge into an email send so the event management process and its communications can be automated much more. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommended. This is the full service marketing automation solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to communicate with our database effortlessly without needing to keep an external database in sync. We truly get a 365 degree view of our customers and can study recipient behaviour to our communications and use that information to help improve our campaigns. Review collected by and hosted on G2.com.

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CM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We use ClickDimensions primarily for email broadcasts and tracking click back data of prospects and clients. The solution and all the data reside within Dynamics 365 so it's very easy to access -- no connectors needed and it works inside Dynamics 365, very need. We have in different cases worked with the people at ClickDimensions, it worked fantastic, both with us and our customer. We are partners with different consultants and recommend it to our clients. Feedback is fantastic. Review collected by and hosted on G2.com.

What do you dislike?

Nothing everything works fantastic and the way they handle endusers are nice Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a very need tool working within Dynamics 365 to support a moden marketing function Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We need to use email marketing to attract leads and stay engaged with clients, e.g., invitations to webinars and monthly newsletters. ClickDimensions is a great tool for that. The email templates are easy to create and reuse. Saves time for us because we use the tool in different aspect. Review collected by and hosted on G2.com.

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EH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Customizable, tailored, customer service Review collected by and hosted on G2.com.

What do you dislike?

There are a lot of features and to fully maximize value, users need to really dig in. If not using the software daily, it can be easy to forget the nuance. Not every feature is intuitive. We regularly have to reset our service credentials which causes my team to have some downtime. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

take advantage of the training; make sure CRM's email automation can't meet your needs before buying ClickDimensions Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we have to send highly personalized emails on a regular basis to varying size marketing lists and closely monitor customer interactions to tailor our follow-up. ClickDimensions has allowed us to do this in an efficient manner and we've seen strong open, click-through, and overall engagement results. Review collected by and hosted on G2.com.

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Senior Solutions Delivery Consultant - Dynamics 365
Management Consulting
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

All in one customer profiling inside of Microsoft Dynamics CRM it is a beautiful thing.

- Marketing Emails

- Web pages visited

- links clicked

- lead scoring

- Eventbrite and GoToWebinar integration

Then there is the capability to build nurture campaigns... very cool

Oh and there is integration for go to webinar that links webinar registrations to contacts or leads

It does a great job of deciding whether something is already a contact or lead and linking to that record instead of just creating a new (duplicate) record. Review collected by and hosted on G2.com.

What do you dislike?

Dashboards that give a graphical representation of the information help to interpret the raw data and in future releases I would like to see improvements to the default dashboards in future releases. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Amazing product broad and deep capabilities, but plan on hiring a Microsoft Partner to do some set-up, customization, and tweaking to ensure you get the most out of the solution.

Call Amaxra and ask for Jeff, we can help!

(425) 749-7471

www.amaxra.com Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All in one profile of customer data tells you what, when, and where your customers and prospects are doing. All this information being inside of Dynamics 365 gives your company insights on your customers and prospects that allow you to use targeted highly relevant information on your customers and prospects that can optimize your sales and marketing processes. Review collected by and hosted on G2.com.

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