Introducing G2.ai, the future of software buying.Try now
Alchemer Survey
Sponsored
Alchemer Survey
Visit Website
Product Avatar Image
Click

By Click

4.0 out of 5 stars

How would you rate your experience with Click?

Alchemer Survey
Sponsored
Alchemer Survey
Visit Website

Click Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use, finding Click's interface intuitive and simplifying their email marketing efforts. (22 mentions)
Users appreciate the easy integrations of Click, enhancing efficiency and productivity with seamless connections to existing tools. (10 mentions)
Users value the ease of use and implementation, along with a robust feature set and excellent customer support. (10 mentions)
Users appreciate the intuitive interface of Click, finding it easy to navigate and very user-friendly. (10 mentions)
Users value the automation capabilities of ClickDimensions, enhancing marketing efficiency and streamlining decision-making processes. (9 mentions)
Users value the seamless integration with Microsoft Dynamics that enhances their marketing efforts and workflow efficiency. (9 mentions)
Users highlight the extensive support and features of ClickDimensions, making it easy to implement and use effectively. (7 mentions)
Users find the complexity of Click overwhelming, requiring tedious learning and hands-on experience for effective use. (5 mentions)
Users criticize the poor interface design of Click, noting inconsistent functionality and a lack of modern UX updates. (5 mentions)
Users find the difficult learning curve challenging, requiring expert knowledge for effective use of Click's features. (4 mentions)
Users find layout issues detracting from ClickDimensions’ overall user experience, citing poor UX and inconsistent functionality. (4 mentions)
Users find the steep learning curve challenging, requiring extensive training to navigate Click's complex features effectively. (4 mentions)
Users find the limited customization options in Click unsatisfactory compared to other automation tools, impacting flexibility and usability. (4 mentions)
Users find ClickDimensions to be not intuitive, facing a steep learning curve and clunky email campaign creation. (4 mentions)
Users find ClickDimensions to be not user-friendly, struggling with a steep learning curve and a clunky interface. (2 mentions)

Top Pros or Advantages of Click

1. Ease of Use
Users love the ease of use, finding Click's interface intuitive and simplifying their email marketing efforts.
See 22 mentions

See Related User Reviews

GAURAV SINGH W.
GW

GAURAV SINGH W.

Mid-Market (51-1000 emp.)

4.5/5

"feedback after using click dimensions"

What do you like about Click?

Accesibility and easy to use interface. User Friendly

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you like about Click?

It simplifies email marketing. It can automate marketing campaigns and worlflows.

2. Easy Integrations
Users appreciate the easy integrations of Click, enhancing efficiency and productivity with seamless connections to existing tools.
See 10 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Growing Engagement"

What do you like about Click?

Their multiple integrations to automate reports, insights, and keep a track of everything at one place.

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great assistance to automate daily tasks"

What do you like about Click?

Robust integration with all Microsoft Office applications make it very efficient to use for colleagues who are not technical users

3. Features
Users value the ease of use and implementation, along with a robust feature set and excellent customer support.
See 10 mentions

See Related User Reviews

Pearl C.
PC

Pearl C.

Small-Business (50 or fewer emp.)

5.0/5

"Highly recommended"

What do you like about Click?

It is easy to use and implement. I like the features. Easy to integrate. I use it frequently. And customer support is great.

Manea A.
MA

Manea A.

Small-Business (50 or fewer emp.)

4.5/5

"Very Good Experince"

What do you like about Click?

Very Easy to use Number of Features Ease of Implementation

4. Intuitive
Users appreciate the intuitive interface of Click, finding it easy to navigate and very user-friendly.
See 10 mentions

See Related User Reviews

GAURAV SINGH W.
GW

GAURAV SINGH W.

Mid-Market (51-1000 emp.)

4.5/5

"feedback after using click dimensions"

What do you like about Click?

Accesibility and easy to use interface. User Friendly

Zuhaib M G.
ZG

Zuhaib M G.

Small-Business (50 or fewer emp.)

3.0/5

"Balance experience"

What do you like about Click?

User interface is good and neet and easy to navigate

5. Automation
Users value the automation capabilities of ClickDimensions, enhancing marketing efficiency and streamlining decision-making processes.
See 9 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you like about Click?

It simplifies email marketing. It can automate marketing campaigns and worlflows.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Growing Engagement"

What do you like about Click?

Their multiple integrations to automate reports, insights, and keep a track of everything at one place.

6. Integrations
Users value the seamless integration with Microsoft Dynamics that enhances their marketing efforts and workflow efficiency.
See 9 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Growing Engagement"

What do you like about Click?

Their multiple integrations to automate reports, insights, and keep a track of everything at one place.

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great assistance to automate daily tasks"

What do you like about Click?

Robust integration with all Microsoft Office applications make it very efficient to use for colleagues who are not technical users

7. Helpful
Users highlight the extensive support and features of ClickDimensions, making it easy to implement and use effectively.
See 7 mentions

See Related User Reviews

Aneel R.
AR

Aneel R.

Mid-Market (51-1000 emp.)

4.5/5

"ClickDimensions is a highly reccomended tool for all marketing Professionals"

What do you like about Click?

Features & customer support is far better.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Unified experience make it easier to manage all at one place"

What do you like about Click?

ClickDimensions provides a variety of software to choose from. We went for the Hubspot marketing automation software. It gave us a holistic view of ou

Top Cons or Disadvantages of Click

1. Complexity
Users find the complexity of Click overwhelming, requiring tedious learning and hands-on experience for effective use.
See 5 mentions

See Related User Reviews

kirtan j.
KJ

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you dislike about Click?

The complexity and the learning curve is a bit tedious. Also the cost can be comparatively high.

2. Poor Interface Design
Users criticize the poor interface design of Click, noting inconsistent functionality and a lack of modern UX updates.
See 5 mentions

See Related User Reviews

kirtan j.
KJ

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Rickey J.
RJ

Rickey J.

Mid-Market (51-1000 emp.)

4.5/5

"Best Marketing Experience for MS 365"

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to cu

3. Difficult Learning
Users find the difficult learning curve challenging, requiring expert knowledge for effective use of Click's features.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you dislike about Click?

The complexity and the learning curve is a bit tedious. Also the cost can be comparatively high.

Shailesh J.
SJ

Shailesh J.

Small-Business (50 or fewer emp.)

3.0/5

"Perfect and Easy to Use"

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users. Limited Customization: Email templates and forms have limited customization options

4. Layout Issues
Users find layout issues detracting from ClickDimensions’ overall user experience, citing poor UX and inconsistent functionality.
See 4 mentions

See Related User Reviews

kirtan j.
KJ

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Amazing for market automation"

What do you dislike about Click?

The ClickDimensions user interface could be more intuitive and user-friendly, with enhancements to streamline navigation and improve overall user expe

5. Learning Curve
Users find the steep learning curve challenging, requiring extensive training to navigate Click's complex features effectively.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you dislike about Click?

The complexity and the learning curve is a bit tedious. Also the cost can be comparatively high.

Shailesh J.
SJ

Shailesh J.

Small-Business (50 or fewer emp.)

3.0/5

"Perfect and Easy to Use"

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users. Limited Customization: Email templates and forms have limited customization options

6. Limited Customization
Users find the limited customization options in Click unsatisfactory compared to other automation tools, impacting flexibility and usability.
See 4 mentions

See Related User Reviews

Shailesh J.
SJ

Shailesh J.

Small-Business (50 or fewer emp.)

3.0/5

"Perfect and Easy to Use"

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users. Limited Customization: Email templates and forms have limited customization options

Rickey J.
RJ

Rickey J.

Mid-Market (51-1000 emp.)

4.5/5

"Best Marketing Experience for MS 365"

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to cu

7. Not Intuitive
Users find ClickDimensions to be not intuitive, facing a steep learning curve and clunky email campaign creation.
See 4 mentions

See Related User Reviews

kirtan j.
KJ

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Rickey J.
RJ

Rickey J.

Mid-Market (51-1000 emp.)

4.5/5

"Best Marketing Experience for MS 365"

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to cu

8. Not User-Friendly
Users find ClickDimensions to be not user-friendly, struggling with a steep learning curve and a clunky interface.
See 2 mentions

See Related User Reviews

kirtan j.
KJ

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Amazing for market automation"

What do you dislike about Click?

The ClickDimensions user interface could be more intuitive and user-friendly, with enhancements to streamline navigation and improve overall user expe

Click Reviews (302)

Reviews

Click Reviews (302)

4.0
302 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Precious O.
PO
Marketing and writer
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Outstanding Support and Effective Tools"
What do you like best about Click?

I find Click to be a very good website with many tools that help businesses promote and manage products effectively. Their customer service is always active 24/7, providing solutions promptly any time I face problems. The push notifications, email messaging, and lead conversion features are incredibly beneficial for getting more orders and promoting visibility online. The free plan is amazing for starting out, and I'm impressed by the fast outcomes and overall effectiveness in helping make decisions and achieve quick results. Review collected by and hosted on G2.com.

What do you dislike about Click?

Nothing absolutely they good at what they do. Review collected by and hosted on G2.com.

jefferson  m.
JM
Spanish Medical Interpreter
Mid-Market (51-1000 emp.)
"complete and flexible platform"
What do you like best about Click?

I value how effortlessly it integrates with the other tools we already use, which not only saves us considerable time but also boosts our productivity. Review collected by and hosted on G2.com.

What do you dislike about Click?

Occasionally, the interface feels a bit cluttered, particularly when working on large projects that involve many dependencies. I also wish the mobile version included more advanced editing capabilities and better offline access. Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Enterprise (> 1000 emp.)
"ease just a click away"
What do you like best about Click?

its ease of use good customer support frequency of use and many features Review collected by and hosted on G2.com.

What do you dislike about Click?

high pricing and a complex setup required, like integration it can be made simple Review collected by and hosted on G2.com.

Satyam P.
SP
Associate software trainee
Small-Business (50 or fewer emp.)
"ClickDimensions - Your marketing automation solution"
What do you like best about Click?

One of the most defining feature of this software is the "anonymous visitors" findings. here we can find all our visited participants who anonymously reached out to our website, so next time we jump on it.

web content is also a great feature to create forms, surveys, subscription and all to gain popularity. Review collected by and hosted on G2.com.

What do you dislike about Click?

It sometimes delays or get slower when their is more traffic on the websites to get real time data frequently and fastly. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

Thanks Satyam! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization.

Rickey J.
RJ
Customer Success Manager
Mid-Market (51-1000 emp.)
"Best Marketing Experience for MS 365"
What do you like best about Click?

I feel there is a learning curve, but as they say, anything worth doing isn't easy. The learning curve is not that steep if you already have experiecne with other platforms, and as a daily user, i feel it was a fairly quick process to fall into a routine. Implemtnation / Integration is fairly simple when using qualified CRM experts. Things i like most are being able to see who clicked and opened isntead of constantly having to query for it. Many of the reviews i've seen are comparing apples to oranges, mainly because the CD ecoystem is all inclusive, whereasother platforms requrie that you switch from here to see this, and then over to here to see that. CD provides a single ecosystem that directly accesses your CRM. The CSMs and the Support team ar etop notch, very repsonsive and proactive in helping. I'd say the biggest positive is with value. Sure there are better platforms, and there are cheaper platforms, but the value of each are no where near the value provided at this price point. Review collected by and hosted on G2.com.

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to customize things out of the box, rather than require coders and/or other experts to fully achieve my most desired functionality. There is no simple way to add pop-ups to a website, but again, if you have the expertise on HTML/CSS or have the resources, it isn't a heavy lift. There is often some nuances that can only be learned the hard way or with in-depth training from someone with extensive experience on the platform. Review collected by and hosted on G2.com.

BG
Mid-Market (51-1000 emp.)
"Robust Marketing Engine"
What do you like best about Click?

I like using ClickDimensions because it integrates with Microsoft Dynamics which is our current CRM. I can connect my social media accounts and therefore not only track how my leads engage with my email content, but I can also track how they engage with our social content directly from their lead record in CRM. The views are incredibly useful if you know how to query them properly. With the audiences feature, we are able to dig into our CRM data to uncover richer audience and lead types to craft campaigns around. We then, use the A/B test feature to determine a winning strategy and tweak form there. Review collected by and hosted on G2.com.

What do you dislike about Click?

I would say as with most technology, ClickDimensions can be incredibly glitchy. We have been experiencing a strange issue with one of our users not being able to save after she changes the color of a button in an email. The user submitted a ticket to the support desk and it looks like it's a known issue in ClickDimensions but we have yet to hear back from support on how to rectify the issue. This issue also pushed out our lead email campaigns by a week. We'd rather send them right and late than wrong and on time. This is a consistent issue with ClickDimensions and it would be nice to see a resolution on the issue of the system actually saving when we click the button. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

Thanks Brittney! We're glad to hear that you are enjoying the integration with Microsoft Dynamics and the ability to track engagement across multiple channels. Our views and audiences features are designed to provide valuable insights into your CRM data and help you craft effective campaigns.

We apologize for the glitchy experience you've been having with our email designer. I have raised this with your Success Manager, Krista. She will reach out to you directly to set up some 1:1 time to discuss the issues and update you on our latest Email Designer updates.

KARAN A.
KA
Business and Marketing Head
Staffing and Recruiting
Mid-Market (51-1000 emp.)
"giving you more control over every lead"
What do you like best about Click?

It helps to evaluate and see more than just a lead, it helps to find relevant data from all the data which is provided in the database, it saves time, which is the most important part for any business to save help and use it for other important works. Review collected by and hosted on G2.com.

What do you dislike about Click?

It will help if some more filters are added, it will help to evaluate more according to the project needs. Review collected by and hosted on G2.com.

Shadaan H.
SH
Senior Analyst
Enterprise (> 1000 emp.)
"It is a user friendly Marketing platform with a automated tools and great UI"
What do you like best about Click?

Click integrates with my CRM software without any hassle. It provides a user friendly automation for email and brand marketing. It's modern UI make it more easy to go through the tools Review collected by and hosted on G2.com.

What do you dislike about Click?

Though it is a great platform for automations but it have limited customisation options which some other automation tools are providing. But it's growing day by day so hoping the best Review collected by and hosted on G2.com.

RJ
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"It is a very balanced product in terms of size, power, and usability."
What do you like best about Click?

It is a product fully integrated into Dynamics 365, which greatly facilitates the analysis of information as it is all in the same repository. This integration naturally encourages frequent use of the tool on a regular basis.

On the other hand, although it may possibly have less functionality than other similar products, the functionality it does have is particularly well-suited to the reality of marketing departments in Spanish companies. Few people can do many things in an easy way.

It is also important to note that they have very good customer service and that getting it up and running from an operational point of view is very simple and quick. Review collected by and hosted on G2.com.

What do you dislike about Click?

I don't see any special disadvantages. Until recently, the use of Http instead of https in web content was a significant limitation, but fortunately, that has been resolved and now all web components (landing pages, surveys, forms, etc.) are generated with a secure address just like the links in email sends. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

Thanks Roberto! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization.

Shubhi K.
SK
Ecommerce Operation Executive
Small-Business (50 or fewer emp.)
"ClickDiemensions Benefits"
What do you like best about Click?

It is very easy to use with best interface,it has best CRM fearures, best marketing marketing strategies, email marketing and easy integrated. Review collected by and hosted on G2.com.

What do you dislike about Click?

In this there are very limited options to integrate lack standard tools in comparison with other platforms. Review collected by and hosted on G2.com.